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- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Great system but unreliable
Love the operating system I just wish they would concentrate on the system performance instead of adding new features.
Avantages
Great system that is clean and easy to use. Having the ability to operate from anywhere is a life saver.
Inconvénients
The system is constantly breaking down which is not ideal at the end of the day when you're trying to process invoices with customers standing over you.
- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Efficient and User-Friendly Workshop Management Tool
Overall, my experience with Workshop Software has been positive. It has significantly improved our workflow efficiency and reduced administrative tasks. The support team is responsive and helpful whenever issues arise.
Avantages
The user interface is intuitive and easy to navigate. It offers a comprehensive set of features that streamline workshop management, from scheduling to inventory tracking.
Inconvénients
Occasionally, the software experiences slow loading times, which can be frustrating during peak hours.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Smooth operator
Work software is well put together it's perfect for busy work schedule and it's precise and smooth operating.
Avantages
It's good and precise no glitches it's running smoothly good graphics.
Inconvénients
It runs smoothly and it's well detailed and it's no bugs.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Overall a very good software with helpful support team.
Avantages
The interface is very well made and easy to use and helps in being efficient and reducing repeated administrative tasks, very useful for work order management and invoicing also the customer support is excellent and supportive.
Inconvénients
Many features are not useful for us I guess it is better to have and not use as there are no overall cons apart from some minor bugs.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Efficient Workshop Management Solution
Workshop Software is a great tool for managing automotive and repair workshops efficiently. It simplifies scheduling, invoicing, and customer interactions, improving overall workflow.
Avantages
•Streamlines workshop management with scheduling, invoicing, and customer tracking.
•Cloud-based access makes it convenient for remote management.
•Integrates well with accounting and inventory systems.
Inconvénients
•Some customization options are limited.
•Occasional lag when handling large datasets.
- Secteur d'activité : Équipement et fournitures de bureau
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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The experience that i had
I don't have any problem here and i would say that i will highly recommend this to everyone it was very nice and good for everyone
Avantages
All the feature was good and nice very easy to navigate and to understand highly recommended this to everyone
Inconvénients
There is no missing because as per my observation all the feature that is very nice and understandable
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Amazing product for automating.
Avantages
How user friendly it is for people like me.
Inconvénients
It could used a bit of a price reduction
- Secteur d'activité : Automobile
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Muy eficiente y eficaz.
Avantages
Es muy facil de trabajar, muy manejable este software, se mantiene siempre en pie y muy seguro.
Inconvénients
Me ha gustado gran parte, en un futuro mejorar o ir mejorando con el tiempo para futuros proyectos.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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The best software so far!
Trying out several softwares in the past, I have found this one to be the better suited for the line of work I do ( field service diesel fitter) it allows more customer and machinery/vehicle information to be put in then others I have tried I have had all good experiences so far and the help desk and staff s have resolved any issues I have had which haven’t been many.
Avantages
I like how easy it is to use, I like how much information you can put in and how each customer has a history of vehicles and work done, this makes it so much easier to go back to a job if need be or when raising a job all the information is there, I can see when my business grows I will be using more of the other features it has to offer and I can see straight up I am not worried about expanding as the software has the capability to do so as well.
Inconvénients
I wouldn’t mind an app for owner operators that allows you to do everything the dashboard can like raise jobs or bill out, this would make me more efficient as I could do everything from my phone
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Not a great start with staff leaving during our setup & first few weeks & ongoing.
It helps us operate more efficiently, with invoicing etc & the email/sms features are great.
Avantages
Very user friendly for invoicing & general workshop management
& Staff have always been friendly.
Inconvénients
MYOB integration - has some issues (mainly balancing with w/shop). Cust credits go to Trade creditors & we have to do journals? Support calls on this have been unanswered on occassion.
Reporting could be more specific, some don't have dates on them & we would like outstanding cust /suppliers balances with 30/60/90 days etc, we were unable to workout our top 20 customers etc for marketing purposes etc. Have made a few suggestions in previous support emails, but had no update.
Probably need a better setup training system from the start rather than relying on youtube help solely.
No Date/range on outstanding customer balances report . When balancing with MYOB I usually need to go back & get the outstanding balances - but i cant in workshop once the new month begins?.
Begin & end date on some reports month-date-year? US style (EG; Sales By payment method report) not a big deal but could be consistent across all reports.
Would love an Aged Trial Balance for Debtors/creditors 30/60/90 days ). It allows us to see what is owed to us or by us at a glance at any given time.
Supplier Balance Report - is it possible to have a date range (easier to check off with each suppliers statements at the end of month) & total balance (to include all credits) for that date range?
If credits arent allocated to an invoice, on the various reports (except cust outstanding balances) they dont show up in the overall balances.
No report on a make/model of a vehicle.
Réponse de Workshop Software
Hi Herb,
Thanks for your feedback.
Not sure that we could do much about staff leaving ;-).
Great to hear that Workshop Software is user friendly.
Thanks for the suggestions, I'm sure you can appreciate that we cannot implement every suggestion that we get, and we prioritise what we feel might be best to add to the system.
I wish you every success in the future of your business.
Thank you
James Mitchell
CEO Workshop Software
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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A great support for our business
Good, customer support is always on hand to help when we find a glitch and to work with us when we learn new systems and additions.
Avantages
We like that the service history on each product is kept for the customer, contractors are able to log in and check what units need servicing and recall invoices they may have misplaced. The recall system is invaluable in maintaining work during the quiet seasons.
Inconvénients
The stock does not sync with Xero or our online webpage
(hard when using Xero first). Credits have to be manually added against invoices in Xero after allocating in W/S.
- Secteur d'activité : Défense et aérospatiale
- Logiciel utilisé tous les jours pendant plus d'un an
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I would find it difficult to run my workshop without this software.
Avantages
Customer tracking, service reminder reports, Repco Navigator integration, SMS reminder service, easy to add users.
Inconvénients
Customers unable to respond to SMS, when customer and/or vehicles are deleted from the software - they still present on the service reminder report, Customers receive SMS reminders for vehicles that have been deleted from the system - I pay for those SMS also. Even limited access user's can see dashboard and $ figures - I feel this should only be visible to the admin. Have to start job in order to order in parts - then the booking is closed and unable to be modified. I trialled the 'inspections' add on, I feel this was not yet re-fined enough to be offered as a pay for service - Would have liked to see a beta and/or trial version. Unable to remove customers if added multiple times by mistake, if any processed invoices are attached.
Réponse de Workshop Software
Hi Mark,
Thanks for your feedback, appreciate you taking the time to respond.
Great to hear that you could not live without Workshop Software.
For the Dashboard, there is a setting on each user that allows you to show a full, or limited view of the Dashboard.
I wish you every success in the future of your business.
Thank you
James Mitchell
CEO Workshop Software
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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For small shops WS is the ticket.
Id be running WS Gold now if I could get my data out of current software, I just hate to re type everything, so Im kickin tires for right now, cuz what I have works for the most part, Id just rather have a more complete solution, of which WS would do nicely. Ive done a few trials & have tried alot of other shop software & POs software- and I think that was necessary to really appreciate WS for what it is. Originally it was buggy, but seems to be getting better & better.
Avantages
The software is very easy to deploy, has a good deal of the features & add ons that you would want at a manageable price. At my level I just cant justify 4-500 shot & accounting software, yet Im busy enough that I can't spend time playing around with multiple programs & sites. They have customer communication options, labor guides, card processing, inventory management, quickbooks online integrations, partstech intgrations for in program ordering & various tax rates, etc.
Inconvénients
It could be tailored to different regions, based in AU some verbiage & quirky thanks that should be changeable arent...what the heck is labour anyway? lol. really not a big deal but would be nice. A POS package set up would be great too- like an ipad terminal with cash box & card reader for check ins & check outs. It can be buggy, and those persistant warning banners at the top have got to go!
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Save yourself the heartache and look for an alternative program
Such a shame, that this program could be awesome, if only they had some customer service to sort out issues when they arose.
Avantages
An easy to use program that makes business run smooth IF it worked as it should
Inconvénients
Terrible customer support. Missing invoices that wont sync to MYOB, moved to Xero because Workshop Software told me that it was a MYOB problem. Paid Workshop software an additional $1100 to convert to Xero but only one days info came through. I have now had to pay my bookkeeper to sort out all our problems.
- Logiciel utilisé tous les jours pendant plus d'un an
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Workshop Software has been a great addition to our business, well designed for Mechanics
Vehicle logs and details are brilliant. It has helped in tracking jobs and providing history for machines/vehicles
Avantages
The fields available to record details regarding vehicle details, vehicle logs are excellent, user friendly
Very happy with the software and the updates that are always happening to improve the software. Different from using accounting based software
Réponse de Workshop Software
Great to hear that you're getting great value from Workshop Software.
The vehicle history and details on vehicles are such an integral part of running a workshop. You would be doing yourself a dis-service if you used an accounting package to run a workshop.
It's sometimes not until you see this in action and have it working in your shop, that you see the full potential and wonder how you might have lived without this in the past.
All the best for your future in your business and with Workshop Software.
Thanks again.
James Mitchell
CEO Workshop Software
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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review
easy to use, back in the beginning i wish i had the opportunity to be trained by workshop software direct, it would have been much better.
Avantages
ease of finding products, search function is amazing
Inconvénients
the fact that when you create a new product, when it goes across to myob, it does not take the description, therefore you have to do into myob and copy and paste description on every product you create.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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sort of satisfied
Avantages
Constant upgrades and improvements. Text and email reminders. Layout
excluding gst option
Easy to enter information
Easy to learn
Video showing how to do stuff
Inconvénients
Not totally NZ appropriate
Too many options for transmission type
Reminder format unable to op out
Unable to delete un used products
Ungrades that happen with out notice or option to op in or out
Help desk hours
Printing procedure 5 steps 3 to many.
Doesn't auto save.
Réponse de Workshop Software
Hi Stu,
Thanks for your feedback.
I'd like to get some more specific info on what you mean by NZ appropriate? We've got hundreds of clients in New Zealand and do a number of NZ specific things such as the vehicle lookup.
When you say opt-out, you mean your customer not receive communications from you? If so, you can change the setting for a customer to opt-out.
I hope Workshop Software continues to provide you great value in the future.
All the best.
James Mitchell
CEO Workshop Software.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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I love using workshop software - it makes my job so much easier and faster
Faster invoicing and quotes which keeps the customer happy and makes my job so much easier
Avantages
I like how everything is at your fingertips when doing invoices and quotes. i like how there are so many settings and functions that you can do pretty much everything you need to do. I like the integration of popular suppliers which cuts down time.
Inconvénients
I don't like that there isn't a thing for warranty jobs - like there is no option for warranty. That would be the only thing that I like least.
Réponse de Workshop Software
Hello Anne-Maree,
Thanks for your feedback, great to hear that Workshop Software makes your job so much easier and faster.
As for warranty jobs, there is something coming for you soon ;-)
I look forward to Workshop Software providing you more and more value in the future success of your business.
All the best
James Mitchell
CEO Workshop Software
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Could be good but too many faults
Avantages
Easy to use easy to integrate overall idea of software would work. Great that it integrates with xero.
Inconvénients
Simple things not working causing us to have to move to another software package. Simple things such as invoices not adding up, mechanic reporting not working, clocked times not correct forcing us to manually check these things.
Réponse de Workshop Software
Hi Elicia
Thanks for your feedback, it really does help us to improve and grow.
Great that you found it easy to use and excellent value for money.
In terms of the invoice not adding up, not sure what you are referring to there as there has never been a known issue. A look through your support log and I could not find any reference either.
As for the mechanic clocking, I think that you wanted the phone app to select an individual line, which is something we are currently working on and should be released soon. Understand that this does not help you right now, and to be fair we should have updated this earlier than now (reason is that we just had higher development priorities with all the great updates we've been doing).
I wish you every success and if there is anything I can do to help, please let me know.
Thanks
James Mitchell
CEO Workshop Software
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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FRUSTRATING
LIMITED FORMS OF SOFTWARE FOR THIS INDUSTRY THAT INTEGRATE WITH XERO. WHAT WE HAVE EXPERIENCED IS SIMPLE TO USE
Avantages
EASILY USED. SOME SEARCH FACILITIES ARE LIMITED BUT ON A WHOLE, IS OK TO WORK WITH. YOU GET WHAT YOU PAY FOR.
Inconvénients
THE INTEGRATION BETWEEN THIS SOFTWARE AND XERO - NOT THE BEST
YOU GET WHAT YOU PAY FOR. SEARCH FACILITIES ARE LIMITED
Réponse de Workshop Software
Hi Rachel,
Thanks for your feedback, appreciate it.
I checked out your logs and note that you had some issues with the Xero integration, completely understand how frustrating that can be. From what I can see, these issues are behind us and hope that you'll get increasing value from Workshop Software into the future.
Again, appreciate the feedback, it really does help us to grow and improve.
All the best.
James Mitchell
CEO Workshop Software.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Workshop Software is a great progam, it does most of what we need it to do.
Was easier for my staff to use than Xero
Avantages
Search Functionaility is good.
Calender/diary is good
Dashboard is good
Inconvénients
Needs more inventory control - ie negative stock report
Needs to be cheaper to ad extra users - ie we have two counter terminals the second one gets used every now and then so is not worth paying for another user. Should be able to support up to four users on one subscription.
Réponse de Workshop Software
Hi Lindsay,
Thank you for your feedback. Great to hear that Workshop Software is a great program for your business.
In terms of the price, at $49 per month, I'm sure you'll agree that Workshop Software is by far the best value for money application on the market. We want to be sure that we keep the initial price as low as possible, and to pay a small monthly fee for an additional user, we believe is fair.
Appreciate your support and I hope Workshop Software continues to provide great value for your business.
James Mitchell
CEO Workshop Software
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Horrible company to deal with, system didn't work cancelled after 1 week
absolutely none
Avantages
NONE the program would not allow us to login, we have a email trail of them admitting fault and that they would rectify , weeks past never got back to us
They are very quick to call when you enquire and sign you up but after sales is ridiculous Still taking money out of my credit card
Inconvénients
System wouldn't work have emails from them confirming fault 3 months later they are still taking money from my credit card
DONE DEAL WITH THESE PEOPLE
Thieves and can't even be honest enough to cancel direct debit after admitting faults in software
Réponse de Workshop Software
Hello Darren,
Thanks for your feedback.
Workshop Software we prides itself on the service we give to clients. I've reviewed your account and have some notes for you:
1. The account (as stated in this review) Double Jacks Garage was never charged.
2. Sun City Hot water was not charged after you notified us to cancel on July 5th.
3. The issue you report that you were unable to login is not correct. You were using the incorrect login details to login via the phone app.
Your feedback is not a representation of the facts, and I request you change it or take it down.
If, by chance I am wrong, please email me the proof and I will refund 3 times the payments you made to Workshop Software and I will humbly apologise.
I'm happy to receive negative criticism, and sometimes we don't always get things right.
In this case, your criticism is plainly incorrect. Look forward to you rectifying this situation.
Thank you
James Mitchell
CEO Workshop Software
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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WE HAVE USED WORKSHOP SOFTWARE FOR 18 MONTHS NOW. WOULD DEFINITELY RECOMMEND.
IT RUNS OUR PURCHASES, SALES, ACCOUNTS AND INVENTORY. IT ALSO STORES CUSTOMER INFORMATION, ENABLES US TO SMS CUSTOMERS MESSAGES AND EMAILS INSIDE THE SOFTWARE.
Avantages
SIMPLICITY. EASE OF THE SEARCH FUNCTION. NEVER HAVING TO BACKUP DATA ENTRIES. THE QUALITY OF THE SUPPORT TEAM. THE CONSTANT UPDATES AND LISTENING TO FEEDBACK FROM CUSTOMERS. BEING ABLE TO LOG IN AT HOME AND NOT HAVING TO TAKE USB STICKS AND RELOAD FILES. UPDATES ARE CARRIED OUT INSTANTLY WITH NO DOWLOADING AND RELOADING OF THE PROGRAM.
Inconvénients
THERE ARE VERY FEW CONS WITH THIS PROGRAM, OCCASIONALLY WHEN AN UPDATE IS RELEASED THERE ARE MINOR BUGS THAT ONCE REPORTED ARE HANDLED AND RECTIFIED QUICKLY. REALLY NOTHING TO COMPLAIN ABOUT.
Réponse de Workshop Software
Hi Billy,
Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business.
All the best.
James Mitchell
CEO Workshop Software
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Workshop software is the best automotive software we have discovered for our business.
Easy to use and saves us a lot of time
Avantages
It is always adapting and growing and these changes are free. WSSW allow us to give our feedback and areas we would like changed or created in the software. I have never seen a useless or inefficient upgrade. It has more usability and value than any other system on the market we have trialled or attempted to use. My mechanics find it easy to use too.
Inconvénients
If only it completely took over the role of our primitive accounting and payroll systems. It is very frustrating having to pay more for other systems that work much less user-friendly and efficient.
Réponse de Workshop Software
Thanks for the great feedback Emma, appreciate it.
Glad you find it easy to use and that the new updates are providing great value for you.
I wish you every success in your business and with Workshop Software.
James Mitchell
CEO Workshop Software.
- Logiciel utilisé tous les jours pendant plus d'un an
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Workshop software is lacking in quite a few areas,
I must admit I have really seen too many benefits as we have to keep paying for all the extras and realistically that I won't do, it should all be included in one price instead of dangling a carrot and then having to pay more to get it.
Avantages
The fact that you can log on anywhere,
Not sure why it tell me that I haven't entered enough characters as really I don't have much more to say
Inconvénients
Its reporting capabilities are very basic and does not meet a businesses needs. Also that it only extracts in PDF not excel.
Also that you have to pay for every user, that is so wrong, once you buy a licence you should be able to add a few users
I am quite tired of the information not uploading properly, if our internet is slow which it very often is we have terrible problems with data entered not actually saving
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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ITS AWSOME
Avantages
PHOTO IMAGES LINKED WITH PHONE APP ITS EASY TO USE THE FACT ITS ALWAYS BEEN UPGRADED FOR THE BEST OF USE.
Inconvénients
NOTHING MUCH TO COMPLAIN JUST THE FACT IF IT HAD MINI VIDEO WOULD BE GREAT LIKE 30SEC SHOTS. ALSO I THINK SMS SHOULD BE LONGER MORE CHARACTERS. PHOTO IMAGE OF PARTS IN PRODUCTS WOULD BE GREAT ESPECIAL WHEN WE NEED TO SHOW A CUSTOMER WHAT THE PRODUCT LOOKS LIKE.
Réponse de Workshop Software
Thanks Lyn, appreciate your feedback.
I'm pleased that you find it awesome!
We will continue to add more value to Workshop Software over time, and I hope you continue to get more and more from the system.
All the best.
James Mitchell
CEO Workshop Software
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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User-friendly!
I can now multitask and have greater control over my time. I can do things more effectively and efficiently with Workshop Software!
Avantages
I am new user for this software and it really impressed me!
never know that it can make my work so much easier because its easy to note down customer's data like multiple vehicles under the one individual customer. Besides that, I can even create invoice and email it directly to my customer. I am loving this software! well done!
Inconvénients
the customer service is great even though some of the complicated issues might take up some time to solve it, but the waiting time is reasonable. so far so good as I am new user, will explore more.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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workshop software is easy to use and I save a lot of time having this program
Avantages
I like that it has everything that i need, i can keep track of where I am up to in the way of customer has been notified, waiting on parts ect ect
Also the customer service is great, no waiting in ques, I have a real person pick up the phone right away and answer any questions i have.
Inconvénients
I can not pick any cons for workshop software
only that it doesn't do the work for me ;)
There has been twice in one year that i have had to phone workshop software due to an error
and i just had to wait a short time for them to fix the problem.
Réponse de Workshop Software
Hi Ria,
Thanks for your feedback, glad to hear that Workshop Software is great for your business and that it saves you lots of time.
All the best for your future success.
James Mitchell
CEO Workshop Software
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Very easy to pick up and staff have answered all queries in a fast and knowledgeable manner
Avantages
Ease of use and being able to order parts from the one place and track workshop income. Your able to view vehicles past service records which is handy when looking back to when certain repairs etc were carried out.
Inconvénients
Only issue is we cant link our current accounting software to it (Reckon Quickbooks) would have to change our software and not easy to do at this stage due to using the same software for our other business's. Also it would be good if when you are completing a service that you could enter details in so that when the vehicle is next serviced they automatically come up on the new job card for items that need attention that were noted during the last service.
Réponse de Workshop Software
Hello Kael,
Thanks for your feedback, happy to hear that it's easy to use and that you've got great support.
All the best for the future success of your business.
Thank you
James Mitchell
CEO Workshop Software
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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New to Workshop Software
Avantages
Implementation was seamless and support was very helpful. The system is very easy to use and navigate around. Creating invoices in easy with the help of bundles and invoice templates. Job cards can be created from templates for the workshop guys to use. Enter supplier invoices is easy and then assigning them to a customers invoices makes for less data entry. Processing supplier invoices payments and reconciling Capricorn’s statement is uncomplicated and makes for an efficient way to process end of month.
Inconvénients
Workshop to Xero intergration doesn’t allow for deposits made to invoices in workshop software to come through to Xero until the invoice is processed, making it unusable if the invoice isn’t finalised in that same month.
A little more direction with the intergration with zero would have been helpful, as some things that we were advised to do haven’t worked.
Customisable invoices would be helpful as the standards one is the system aren’t always suitable
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Good product, easy to use once you have had a good little play
easy to use, everything is kept in one area ie accounting etc. accessible anywhere. no need to download any annoying software
Avantages
I like that i can access it from any other computer, it would be good if you could access it at the same time while someone else was on it at the same time (different computer) and that it would automatically save and back up
Inconvénients
When you accidentally void an invoice there is no back up anywhere and its just gone... that's disappointing that it can't be tracked back. I feel that everything should be backed up.
is there a back up area, that backs everything up??
Réponse de Workshop Software
Hello Neoton,
Thanks for your feedback. Great to hear that Workshop Software is easy to use.
You can access the system at the same time from a different computer, you simply need to add another user.
All the best for your future success with Workshop Software
Thank you
James Mitchell
CEO Workshop Software
- Logiciel utilisé tous les jours pendant plus d'un an
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Love this software. Easy to use , regularly updated
Able to use from any device. Great when mobile
Avantages
Customer service, updates , ease of use. The contact with the developers is excellent. Price is also very good
Inconvénients
Not much not to like. I love the fact you can access from more than one device. Finding it hard to log on to mobile version
Réponse de Workshop Software
Thank you for your review Gary, appreciate your kind words.
It is great to hear that you've got great customer service, and that you are getting great value from Workshop Software.
Thanks again.
James Mitchell - CEO Workshop Software
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Top notch affordable software that is easy to use
I have been using Workshop Software in my tyre and mechanical business for over six months now and I couldn't be happier. In terms of value for money Workshop Software is awesome. I had a look at some other options and they were expensive and also way too in-depth. The best thing about Workshop Software is it is super intuitive. It takes no time at all when training new people. I would definitely recommend this software.
Bogdan Bubalo
Woollahra Tyre Garage
Avantages
Intuitive and clean screen to look at. Nothing is cluttered and everything is laid out where you would expect it to be. And not an overloaded system filled with things you would never use.
Inconvénients
I have had the odd issue with the Xero link going down. This is frustrating but Workshop have always been nothing but helpful in helping fix issues.
Réponse de Workshop Software
Excellent, thanks Bogdan.
It's great to see Workshop Software adding great value to your tyre and mechanical business.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Intally good when started to use system and support poor
Avantages
Booking Diary was quite good to use. Vehicle detail section good
Job catagory section good
Job reports function was good
Inconvénients
Useability constant lose of information. Difficult to move around inside system. Fees charged to retrieve my info when we chose to move our software. Support was slow and staff on front line didn't understand system. Basic requests where given little to no response. I contacted cust support out of frustration via email and was contacted by the same staff member who was unable to help in the first place and was told he was to busy to talk to me. The lack of action / support was my main reason to change provider. This exercise has been expensive and time consuming .
Réponse de Workshop Software
Hello Jeff,
Thank you for your feedback.
I think the main issue here is from November 1 when you wanted to retract statements that you sent out via email. There is no way that we can stop them once they are gone.
Appreciate your feedback, I think that this one issue of you sending the statements caused a bad vibe with Workshop Software and things went downhill from there. If there is anything I can do to help you, please let me know.
I wish you every success with the future of your business.
Best regards,
James Mitchell
CEO Workshop Software
- Secteur d'activité : Art/artisanat
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Sewing machine sales & service and craft store
My business needs to track serial numbers both in sales and service, I also needed stock control.
Workshop Software does all of this and more and it's very intuitive.
I love it.
Avantages
The search facility within this program is absolutely fantastic.
I can find customers, stock items or anything else just by typing in to the search bar.
Inconvénients
The most annoying thing for me would have to be that I can't just go back to the previous section terribly easily.
E.G. create a customer then add one machine then have to go back to customer to add another machine.
Just a little bit cumbersome.
Réponse de Workshop Software
Hello Catherine,
Thank you very much for your feedback, really appreciate it.
In reference to adding machines to customers, the easiest way to do that is in a Job/Invoice by clicking the Plus in the Vehicles section. This should be very quick and easy, and you can add multiple if you need (if that does not make complete sense, please contact the support team).
I look forward to seeing your ongoing success in your business.
Best Regards,
James Mitchell
CEO Workshop Software
- Logiciel utilisé tous les jours pendant plus d'un an
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mostly good
Avantages
easy to find past customers, easy to use when processing invoices, like the fact it gives you day sales and monthly sales on the dashboard
Inconvénients
sometimes if you need to cancel a finalized invoice for what ever reason, it wont let you on the odd occassion very frustating.
Réponse de Workshop Software
Thanks for your feedback Caroline, appreciate it.
Glad you find it easy to use and easy to search.
In relation to the finalised invoice, can you please contact support, as I am unsure what the issue is.
I hope that Workshop Software continues to provide you great value and with you every success in the future.
Thanks again.
James Mitchell
CEO Workshop Software
- Secteur d'activité : Machines
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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OMG IT SAVED MY SANITY!!!
It is making life much less stressful - love the integration with xero
Avantages
We run a Husqvarna mower store and we were advised there was really only 1 option out there for us to run the shop. After 4months of tearing my hair out trying to learn a completely outdated product I thought there must be a better way. I searched for options and found Workshop Software - Its so easy to use - you can lookup products easily without needing to be a computer programmer! This compared to our previous software is a dream.
Inconvénients
There isnt much I dont like. The end of day would be better if it told me how customers paid to make till reconicle easier but this is probably in there somewhere I just need to search a bit more
Réponse de Workshop Software
Thanks Sharon, appreciate the feedback and are humbled by the fact that Workshop Software has saved your sanity!
All the best
James.
- Logiciel utilisé tous les jours pendant plus d'un an
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I found it easy to use as i'm not computer boffin. When i ask for help the support is there.
My workshop runs smoothly, i have control over the order of parts and booking it to the clients.
I can link it with Zero to do my tax with ATO and it makes it easy on my bookkeeper as well.
Avantages
it is easy to use and it provide me with what i need to do in my daily workshop routine. It counts my job hrs and parts to do the 40/60 ratio.
Réponse de Workshop Software
Hi Johan,
Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business and that you find the system easy to use.
All the best.
James Mitchell
CEO Workshop Software
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Just the software i needed
Avantages
Its online i can log in anywhere.its full of interesting features.mobile app to take pictures very useful
Inconvénients
Would like to group all pictures by vehicle number....view pictures by vehicle rego.
Réponse de Workshop Software
Hello Vikash,
Thanks for your feedback, great to hear that Workshop Software is just the system you need.
I look forward to Workshop Software providing you more and more value in the future success of your business.
All the best
James Mitchell
CEO Workshop Software
- Logiciel utilisé tous les jours pendant plus d'un an
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have enjoyed using this to keep track of work.
Avantages
I like that I can use this almost anywhere which has made the number of things leaving the workshop without an invoice much less.
Inconvénients
I find with the 3 of us using this we get cards that are the same being able to combine them would help a lot.
Réponse de Workshop Software
Hi Jenny,
Thanks for your feedback, glad to hear that you enjoy using Workshop Software.
All the best for your future success.
James Mitchell
CEO Workshop Software
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Will never use another program for the workshop
Avantages
The integration with our accounting software is seamless. Easy to input supplier and customer invoices.
Inconvénients
I wish there was an option to include any workshop equipment purchased, ie. Hoists so they could be listed as an inventory item.
Réponse de Workshop Software
Hi Indra,
Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business.
All the best.
James Mitchell
CEO Workshop Software
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Easy to learn to use
Assisted with creating a whole new POS system
Avantages
It syncs with MYOB, easy to use, every staff member is capable of operating workshop software. Support is good
Inconvénients
A few minor glitches. Order numbers don't sync to MYOB. If an emailed invoice was sent unsuccessfully would be nice to receive a notification
Réponse de Workshop Software
Hello Melanie,
Thanks for your feedback, glad to hear that Workshop Software is very easy to use and that you get great value from the support team.
All the best for the future success of your business.
All the best
James Mitchell
CEO Workshop Software
- Logiciel utilisé tous les jours pendant plus d'un an
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Great software, I now capture and track my business much more extensively.
Avantages
Its easy to use. I can track customers and their vehicles with ease and maintaining a client history that I never had before.
Réponse de Workshop Software
Hello Andrew,
Thanks for your feedback, great to hear that Workshop Software tracks your business.
I look forward to Workshop Software providing you more and more value in the future success of your business.
All the best
James Mitchell
CEO Workshop Software
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Easy to use I like it
The little I know about the application I definitely like a lot
Avantages
Easy to use, support is good and updates too. I have not been a user directly but I have shared with people who have shown me how friendly the interface is.
Inconvénients
I have not yet had time to explore the entire application, but apparently it is not friendly when you need to export data to excel
Réponse de Workshop Software
Hi Italo,
Thanks for the feedback. Great to hear that the support is good and you live the updates.
As for exporting to excel, you can do that under the "Actions" menu.
Thanks
James Mitchell
CEO Workshop Software
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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We are really enjoying the new software
Avantages
It is making our workshop run more smoothly. The ease that we can book and invoice customers and maintain stock is awesome
Inconvénients
Sometimes it can be a bit slow, it seems to lock up and take a while to get itself sorted and when you have a customer at the counter it can be frustrating
Réponse de Workshop Software
Thank you Matthew, good to hear that you're getting great value from Workshop Software. Appreciate your feedback.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant pendant l'essai gratuit
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Most easy and user freindly software to manage
Most of the work is done in this software
Avantages
Very simple interface to understand for every business man.
All the options to operate a workshop with scheduling and good customer support
Inconvénients
There is no auto reminders are sent for preventive maintenance and no option for recurring maintenance.
Réponse de Workshop Software
Hi Muhammad,
Thanks for your positive review, appreciate your feedback.
Just a note on the reminders, Workshop Software has quite strong capabilities in this area, so maybe that is an oversight, as we can certainly send recurring maintenance text messages or emails.
Thanks again.
- Logiciel utilisé Autre pendant plus d'un an
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Not great
Avantages
Easy to use, this was quick to get the handle on. This was also easy for those who hated to use computers to use as well. Being able to log in remotely was great
Inconvénients
Being able to talk to Zero and it didn't caused us major problems, wasn't multi branch friendly. We stopped using it and now use Xero only
Réponse de Workshop Software
Hello Tracy,
Thanks for your feedback, appreciate you taking the time to respond.
It's frustrating to hear that you had issues with Xero. Your feedback will help us learn and grow,.
I wish you every success in the future of your business.
Thank you
James Mitchell
CEO Workshop Software
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Transition from our old system was very quick and the 2 were so different, but the support was...
To early to tell
Avantages
It has been easy to navigate. We used our old system for many years and it was completely different. But the switch, with the help of customer support, was quite smooth
Inconvénients
Once invoice processed it can't be changed
We would like to be able to go through a list of invoices and print a list of invoices numerically
Réponse de Workshop Software
Hello Leonie,
Thank you for your feedback, very much appreciated. Glad you find it easy to use and I know the support team love to know that they are doing a great job.
Thanks again
James Mitchell
CEO Workshop Software
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Makes work easy
Alot. Get heaps more free time. Can work check things from home or anywhere. Very simple to learn and everything is only a couple of clicks
Avantages
Easy to use and almost does everything in 1 program.
Good information on customers. Cars. Easy to check reporting
Inconvénients
Be able to choose what info you want and make it more simple.
Be able to choose the layout you want.
Réponse de Workshop Software
Hello Neoton,
Thanks for your feedback. Great to hear that Workshop Software makes work easy!
I wish you every success in the future of your business.
Thank you
James Mitchell
CEO Workshop Software
- Logiciel utilisé Autre pendant 1 à 5 mois
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Was chased like a mad thing to sign up. A soon as we had paid....nothing.
Avantages
The marketing was attractive.
Inconvénients
Way to complicated. All screens look the same. Lack of support. When asked for help I was told no one else has an issue..
Réponse de Workshop Software
Hi Steve,
I've checked the support log and cannot find anything logged for your name, email or company. Can you please email me directly the communications that you have had with our office. Are you sending support requests to [email protected]?
There is obviously a breakdown in communication and I'd like to get to the bottom of it, as we normally get rave reviews about how good the support is. (see other reviews here on Capterra).
I hope we can find out what's going on and move forward.
Thank you
James Mitchell
CEO Workshop Software