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- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Awesome Booking Software!
Such an easy booking system to use. Extremely user-friendly software and fast response from the customer service team. Overall just a great website and system!
Avantages
User-friendly website, well laid out and great feedback response from the customer service team! Quick money dispersal which is also a huge plus.
Inconvénients
I have not come across any cons, this is reliable software!
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Long-time user and big fan
Avantages
As a new online travel agent, Hero has been so easy to use. The customer support is always fast and helpful, and the interface is super simple in any case.
Inconvénients
There could always be more suppliers on the platform, particularly outside the youth and backpacker sector. But it is easy to request new suppliers to be added.
- Secteur d'activité : Sports
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Refreshingly Transparent
seamless from start to finish
Avantages
Auto payments make reconciling a breeze each month
Inconvénients
No problems encountered with using the product
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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System Review
Avantages
Hero offers the ability to take control of rate negotiations.
Inconvénients
Some booking processes are longer than other portals
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Absolute HEROes!
Every single person that I have come into contact with at HERO has been beyond excellent. It's an absolute joy working with this crew!
Avantages
How easy it is to use this platform on all levels including Sales and Reporting/Admin! Another major Pro is the incredible response time and care of the online customer service team when they are needed, which honestly is on the rare occasion due to the incredible functionality of the system.
Inconvénients
Very little in the way of cons here. The only exception would be that some local tourism providers are taking a while to get onboard with HERO as they aren't seeing the benefits quickly enough. This is just delaying me being able to use HERO effectively with them. This is changing rapidly and this Con is really just a selfish/lazy one on my part!
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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The Hero of booking platforms
Hero is very easy to learn both from an agents point of few and is authentic with rates and pricing. They also always pay their invoices and communicate well with the end user.
Avantages
We’ve been using the Hero system for a few years and can’t recommend it enough for agents and tourism suppliers. Great system and customer service team.
Inconvénients
Nothing. The system works perfectly and is easy to use and consumer friendly . It also has a great accounting platform thats Simple for our bookkeeper.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Innovative company!
Every touchpoint of HERO has been positive experience. From help with loading products to assisting us with enquiries in a fast turnaround!
Avantages
The HERO platform is very user friendly offering a seamless interface to navigate and upload products as well as offering an API connection to most reservation systems. Auto redemptions and payments is a huge time saver and I have found the customer support outstanding.
Inconvénients
I have not experienced any cons with this system so far!
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Travel Booking Partner
Avantages
Live online booking software for adventure tourism market. Australian and NZ based. Adjustable commissions. Provides Travel Documents. Quotes for clients. Own Payment Merchant option. Flexibility for Agent use for direct booking and website bookings.
Inconvénients
Great experience with bookings but I had difficulty tailoring to my website needs and vision. However, staff are will work with you to sort that out.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Excellent Customer Service
Excellent, very user friendly. Nothing is ever a problem for the Hero Team to solve.
Avantages
Fantastic Customer Service, always someone around to chat to and quick to resolve any issues should they arise. Would highly recommend this very user friendly software
Inconvénients
searching limited if part of information is missing to claim voucher - helpful if you could search by name too
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Quick and easy way to jump in the business
Online travel agency selling popular tours in Australia
Avantages
Very easy to use and pretty reliable. Low costs. Live chat really useful for starters and solving issues
Inconvénients
Would need email notifications for payments.
Need to get much more updates with tour pricing, pick up locations etc
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Mad if you don't
Unlike many others, Hero's platform is perfect for loading
multi-day touring products. Their rates are so much better than other equivalent platforms.
Avantages
Hero is the easiest, fastest system to load products into. Their staff are very helpful and happy to lend a hand.
Inconvénients
I just wish every seller on the planet used Hero, it'd make my job so much easier!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Heroic software!
Avantages
Extremely easy to use and Fast.... they’ve nailed the UX. Also, they have great customer support where you can speak with someone if there are any issues or if you have a query.
Inconvénients
It’s perfect for most regions - but more integrations with overseas suppliers would make it a more complete solution.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Highly Recccomend
Great and easy software to use
Very Straightforward and support is great
Avantages
I like the ease of claiming vouchers, how there are more than one option to claim.
Support is quick and helpful
Inconvénients
More options to access the individual bookings
Claim history sorted from newest to oldest
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Happy with everything
We will be sitting down with hero to look at how to use them in future.
Avantages
Easy to use, keep track of bookings and agents using the system
Inconvénients
Takes too long to recieve payment from agents, which can slow cash flow.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Hero is the best travel software on the market
Avantages
Hero’s software is really user-friendly and provides great reporting insights on performance of agencies and agents. I like that I don’t have to update our products individually too as the way they list multiple product with dynamic pricing is smart.
Inconvénients
It was originally difficult to understand the commission structure of different agents in the backend.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Highly Impressed!
Avantages
This software is easy to use, automatic invoicing every week is ideal for cash flow in the business. Simple to connect with travel agents and they are always there to help when needed!
Inconvénients
I have yet to find any serious issues with anything here. First off it was interesting getting my head around but every new platform is.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Best Booking Soft Ware option
Avantages
Easy to use - great support. Well priced
Inconvénients
The invoicing needs option to match to our accounting invoices
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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quick and efficient product and very professional team support
It is a totally transparent product with an amazing support, really helpful which looks after us , that's the point. We could communicate and work all together to find out solutions and ameliorations for our businesses.
It's quick, efficient and professional, congrats
Avantages
This software is the easiest one I've ever used and I think that's the most important to avoid wasting time and be more effective
Inconvénients
Nothing at this stage but a the beginning we had to update some products
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Good and easy Software!
At the beginning it was a little bit complicated to understand but now it is ok. I wish it has more option for accommodation and transports around sydney.
Avantages
The interface is very easy to use. You can find lots of product/services by just doing some clicks
Inconvénients
It would be very helpful to have an option for costumers that let's compare prices between companies in just one quote/
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Great System
Avantages
Just all the products in one system. In this way I can make customized itineraries for my customers. And even help people while they are travelling
Inconvénients
Maybe the invoice system with the REM invoices. There could be a change maybe.
- Secteur d'activité : Secteur maritime
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Excellent Product, so user friendly!
Avantages
It does exactly what it says on the tin. Incredible functionality and the support is there when you need it.
Inconvénients
I haven't noticed any major issues, anything small is fixed as soon as possible
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Great Customer Support
Excellent customer service when facing problems or issues.
Avantages
Ease of use and live availability of products
Inconvénients
Rates/Products drop out sometimes. A check-out embed would be great!
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Great company to work with, easy to use product
Avantages
Simpy layout, easy use of live availability, great online and phone support from their team
Inconvénients
Would be good to see more products available on this system.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Hero are amazing to work with!
Hero have been really great at getting our products online quickly, it has been an interesting time for all businesses, but particularly in tourism and Hero made it very easy to get back up and running.
Avantages
Hero are a fantastic platform, they are easy to work with and supportive of our products. The team are friendly and always responsive. I highly recommend them!
Inconvénients
There is nothing that I don't like about working with Hero
