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- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
My Hero
Overall experience has been great and they have been very helpful
Avantages
Easy to use, only take a small fee and have an excellent live chat support service
Inconvénients
It would be great to be able to preview your products so you can see what the agents see
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Hero!
Very pleasant and stress free.
Avantages
We seem to little or no issues in sales department using this software.
Inconvénients
Nothing really they're great business that have great software they just need more retail stores using their channel.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Hero is a very well set up Booking system for creating holiday packages
I really like working with them! Easy to use and good commissions
Avantages
-Easy to use
-Good customer support
-Nice layout
-Lots of Products
Inconvénients
-Sometimes prices are not up to date (but that is due to the website of the touroperators)
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Easy to Use & always helpful
Love it! Highly recommend it and is my 'go to' booking portal
Avantages
It;s very easy to use, check pricing & detailed information of tours. Someone always on hand is I have any questions.
Inconvénients
More tours and activities could be added.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Hero Travel
Not much to say. Amazing system. Keep going Guys
Avantages
Hero offers a online quote link. This helps sending the shopping card online directly to the customers with payment options. Absolutely love it
Inconvénients
I would like to have a better description of the products in the quote plus the option to see retail prices down to the discounted prices
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Amazing Platform
Avantages
Hero is user-friendly, easy to use and offer tools which allow me to close sales much quicker than any other booking platform I used in the past.
Inconvénients
the system Glitch which happened sometimes
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Functional, with innovative designs and better customer support than it's competitors
Avantages
I found Hero easy to come to grips with- it's pretty intuitive, and with the training videos you pick up the software pretty quick.
Have yet to integrate it with my site though.
Inconvénients
Using Hero on mobile is a bit touch and go- usually, I have to switch to desktop site to edit quote and passenger details.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great System!
Avantages
Its easy to use, great search system, great rates!
Inconvénients
It is not mobile friendly and there are glitches sometimes that make it hard to proceed in the booking. I work a lot on the road so having access via the mobile is important for me. When processing payments or adding customers it is really hard on mobile.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great Australian Travel software
Hero is a great travel booking software for the youth sector.
Avantages
It is pretty easy to use and has really nice online itinerary option for your clients to view.
Their chat is reactive and helpful!
Inconvénients
There are still a lot of products I would like to see added on the software but they are helpful in adding them if you ask.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Hero makes booking product easy
Very happy to use Hero to sell our touring and travel products
Avantages
Ease of bookings and payment.
Good follow up.
Inconvénients
Everything was easy. No cons as far as I am concerned.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Hero review
Avantages
Very easy to use, clear and amazing customer service/live chat.
Inconvénients
No software cons but would like more live chat assistance on weekends/evenings.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great booking system easy to use
Great! Really personal
Avantages
Easy to use and good layout. Always someone online to chat if needed
Inconvénients
Its not working on every internet browser
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
The Hero of booking platforms
Hero is very easy to learn both from an agents point of few and is authentic with rates and pricing. They also always pay their invoices and communicate well with the end user.
Avantages
We’ve been using the Hero system for a few years and can’t recommend it enough for agents and tourism suppliers. Great system and customer service team.
Inconvénients
Nothing. The system works perfectly and is easy to use and consumer friendly . It also has a great accounting platform thats Simple for our bookkeeper.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Innovative company!
Every touchpoint of HERO has been positive experience. From help with loading products to assisting us with enquiries in a fast turnaround!
Avantages
The HERO platform is very user friendly offering a seamless interface to navigate and upload products as well as offering an API connection to most reservation systems. Auto redemptions and payments is a huge time saver and I have found the customer support outstanding.
Inconvénients
I have not experienced any cons with this system so far!
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Travel Booking Partner
Avantages
Live online booking software for adventure tourism market. Australian and NZ based. Adjustable commissions. Provides Travel Documents. Quotes for clients. Own Payment Merchant option. Flexibility for Agent use for direct booking and website bookings.
Inconvénients
Great experience with bookings but I had difficulty tailoring to my website needs and vision. However, staff are will work with you to sort that out.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Excellent Customer Service
Excellent, very user friendly. Nothing is ever a problem for the Hero Team to solve.
Avantages
Fantastic Customer Service, always someone around to chat to and quick to resolve any issues should they arise. Would highly recommend this very user friendly software
Inconvénients
searching limited if part of information is missing to claim voucher - helpful if you could search by name too
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Quick and easy way to jump in the business
Online travel agency selling popular tours in Australia
Avantages
Very easy to use and pretty reliable. Low costs. Live chat really useful for starters and solving issues
Inconvénients
Would need email notifications for payments.
Need to get much more updates with tour pricing, pick up locations etc
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great UI For Both Team and Customers
Love it! Since switching over to HERO day to day tasks have become a lot easier and thus increasing productivity
Avantages
Super easy to use and customise.
Great UI for both our team and customers
Easy access to all tools we need
Inconvénients
Would be good to be able to customise colour schemes slightly, but that's a very small change!
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
5 stars
Avantages
Easy to use and they really think of UX for differnt types of users
Inconvénients
This software is not yet the default option for our industry, it will get there.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Can't work without it anymore
Amazing!
Avantages
The service, the guys reply so fast if you got questions or need something!
Inconvénients
that they are not always online on sunday :p
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Mad if you don't
Unlike many others, Hero's platform is perfect for loading
multi-day touring products. Their rates are so much better than other equivalent platforms.
Avantages
Hero is the easiest, fastest system to load products into. Their staff are very helpful and happy to lend a hand.
Inconvénients
I just wish every seller on the planet used Hero, it'd make my job so much easier!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Heroic software!
Avantages
Extremely easy to use and Fast.... they’ve nailed the UX. Also, they have great customer support where you can speak with someone if there are any issues or if you have a query.
Inconvénients
It’s perfect for most regions - but more integrations with overseas suppliers would make it a more complete solution.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Highly Recccomend
Great and easy software to use
Very Straightforward and support is great
Avantages
I like the ease of claiming vouchers, how there are more than one option to claim.
Support is quick and helpful
Inconvénients
More options to access the individual bookings
Claim history sorted from newest to oldest
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Best software!
Avantages
Hero is easy to use , the team is always available on the tchat when i have any questions. The equote are amazing for our customer
Inconvénients
Nothing specific, expect sometimes some products aren't live availibilites.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Happy with everything
We will be sitting down with hero to look at how to use them in future.
Avantages
Easy to use, keep track of bookings and agents using the system
Inconvénients
Takes too long to recieve payment from agents, which can slow cash flow.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Hero is the best travel software on the market
Avantages
Hero’s software is really user-friendly and provides great reporting insights on performance of agencies and agents. I like that I don’t have to update our products individually too as the way they list multiple product with dynamic pricing is smart.
Inconvénients
It was originally difficult to understand the commission structure of different agents in the backend.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great Software
Avantages
Super quick and easy to use, Team are also really helpful
Inconvénients
Nothing all works very well... As mentioned above everything is super easy to use
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great and easy system
Avantages
Easy and quick bookings.
All administrative task are looked after.
Inconvénients
Difficult to book Premier bus service
Some tour suppliers are missing
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Highly Impressed!
Avantages
This software is easy to use, automatic invoicing every week is ideal for cash flow in the business. Simple to connect with travel agents and they are always there to help when needed!
Inconvénients
I have yet to find any serious issues with anything here. First off it was interesting getting my head around but every new platform is.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Easy to use for all abilities!
Hero has well-designed software that has simple functionality and gives you access to everything you need. Signup is quick and easy, and the menu layout is user-friendly. I would highly recommend using this software for any trade or tourism operators.
Avantages
I love how easy it is to access sales reports, make claims and view invoices and remittances. The process from making a booking to receiving payment is extremely simple and saves time on handling and chasing payments.
Inconvénients
I think adding the ability for some businesses to disallow open dated vouchers would be helpful. We never take open dated bookings and therefore would love for this function to not be available on our vouchers (a date must be added).
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Down Under Cruise and Dive
Positive.
Avantages
Agents like it's user friendly dashboard. More agents shopping around and moving towards the platform.
Inconvénients
Ease of sale of packaged product with multiple options to select.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Best Booking Soft Ware option
Avantages
Easy to use - great support. Well priced
Inconvénients
The invoicing needs option to match to our accounting invoices
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
quick and efficient product and very professional team support
It is a totally transparent product with an amazing support, really helpful which looks after us , that's the point. We could communicate and work all together to find out solutions and ameliorations for our businesses.
It's quick, efficient and professional, congrats
Avantages
This software is the easiest one I've ever used and I think that's the most important to avoid wasting time and be more effective
Inconvénients
Nothing at this stage but a the beginning we had to update some products
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Good and easy Software!
At the beginning it was a little bit complicated to understand but now it is ok. I wish it has more option for accommodation and transports around sydney.
Avantages
The interface is very easy to use. You can find lots of product/services by just doing some clicks
Inconvénients
It would be very helpful to have an option for costumers that let's compare prices between companies in just one quote/
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Great System
Avantages
Just all the products in one system. In this way I can make customized itineraries for my customers. And even help people while they are travelling
Inconvénients
Maybe the invoice system with the REM invoices. There could be a change maybe.
- Secteur d'activité : Secteur maritime
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Excellent Product, so user friendly!
Avantages
It does exactly what it says on the tin. Incredible functionality and the support is there when you need it.
Inconvénients
I haven't noticed any major issues, anything small is fixed as soon as possible
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Great Customer Support
Excellent customer service when facing problems or issues.
Avantages
Ease of use and live availability of products
Inconvénients
Rates/Products drop out sometimes. A check-out embed would be great!
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Great company to work with, easy to use product
Avantages
Simpy layout, easy use of live availability, great online and phone support from their team
Inconvénients
Would be good to see more products available on this system.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great experience
Overall is Hero a great platform, which makes our work easier and faster.
Avantages
It is really user friendly and we have really nice support team looking after us.
Inconvénients
It is a bit time consuming to cancel single nights from a voucher valid for a few night.
At the moment we have to cancel the whole voucher and re-book the nights.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
A good idea...
The Hero team are great and respond to queries. I just wish there was more support when it was needed. Based in Canada our busiest times are Friday and Saturday evenings and guests often want to book for the next day or two, therefore delays with support do result in lost opportunities.
Avantages
The ability for our staff to make bookings for multiple vendors in one place and streamline commission payments.
Inconvénients
I don't feel that Hero is intuative for users that might be used to online shopping where the system takes you to the next step. It's been particularly challenging to get users onboard to use the system if they aren't overly confident in their IT skills.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Would recommend!
Avantages
The software has a great look and is really easy to use. There are a lot of little tools that makes a travel agent's life easier. And the customer service team is always available to help and is very responsive (and fast) if you need anything which is great!
The vouchers are also really good and looks more professionnal.
Inconvénients
The only cons I have are that not all products are on it and products aren't always updated well (which we know is the TO responsibility but still can be a problem as a travel agent)
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Easy to use
Avantages
The support is great and its easy to use!
Inconvénients
No complaints, took a couple times to get used to it but it's very user friendly.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Hero has challenges
Avantages
Like that you can see multiple suppliers on one platform and send guests quotes to book later
Inconvénients
Find it confusing to use, lots of different requirements in order to get a quote. Lots of clicks. Seems easier to call a company to book instead of using hero.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Hero are amazing to work with!
Hero have been really great at getting our products online quickly, it has been an interesting time for all businesses, but particularly in tourism and Hero made it very easy to get back up and running.
Avantages
Hero are a fantastic platform, they are easy to work with and supportive of our products. The team are friendly and always responsive. I highly recommend them!
Inconvénients
There is nothing that I don't like about working with Hero
