Booker

Avantages

Very complete with so many features, marketing and reports.

Inconvénients

Charger are very, very high.. around $350/month plus the 3.5% and some flat fee cents on top of it

Avantages

The "all in one nature" of the platform but also the ability to have an online store that links to our actual inventory and pricing levels in real time. The confirmation email for appointments are a great asset to in terms of revenue loss prevention and saves time for our staff, not to mention our clients love the convenience. The pre-authorization of credit cards is a great function again for loss prevention.

Inconvénients

1, There have been times recently were the downtime or stability (slowness) of the platform has not been acceptable.
2, The ip lock function only works with v4 ip addresses (most ISP's are now using v6's rendering the function useless unless you pay extra for static IP's.

Avantages

Booker originally seemed to have a robust suite of functionality including marketing.

Inconvénients

Booker has such excessive downtime that has cost my small business revenue (inability to book clients!) and poor client experience trying to book online. Because of this, I am switching to another platform and Booker will not let me cancel my subscription. Talk about antiquated, predatory subscription practices!

Avantages

Booker is so great. Everyone of my staff has their own logins to look at their schedules at any time. My accounting department (that is in a different building) has access to check balances....my HR department can also access it to do payroll....making it easy for us all to stay on the same page of the business. At any time my GM can look at the dash board to see where we stand any any given time of the month. The clients love it because they can make appointments on line and they love the text reminders for their appointments. As the director I want to make sure clients are happy...I get feed back from surveys that let us know if we are doing things right or if we need to improve on things. Bookers Customer service used to be a little frustrating but I feel like they have really stepped it up lately. Thanks Booker for helping us do our job in a very efficient way!

Inconvénients

I wish we could add specials or notes to certain days...their really isn’t any place for that. We end up putting notes in someone’s schedule so it shows up on the day...it works but not ideal.

Avantages

I loved the big calendar view because it made our jobs that much easier. You didn't have to go digging for information.

Inconvénients

Some of the features I didn't even know we had were hidden and sometimes it would freeze up or give issues during payment but customer support was always quick to resolve.

Avantages

I thought we would have greater ease at relating to our clients via all their options, messenger [SENSITIVE CONTENT HIDDEN] etc

Inconvénients

WORST software ever. We have a saying at my company that says oh its just booker its a glitch. I even have to train people to be prepared for this. If you are taking almost $600 a month get it together.

Avantages

This software is very easy to use for everyone who is running a Spa and Salon. Our spa receptionist like the fact that it is so user friendly for all Spa Booking purposes ,appointment scheduling to payment processing
This software offers a lot of reports to accommodate from statistics to financial reporting.

Inconvénients

We had some issues with customer service in the beginning, but it has gotten much better now.

Avantages

Ease of booking appointments in-house and on-line / Ability to customize emails / POS integration / History

Inconvénients

(1) Elimination of the "we want you back" email that went out to those who haven't been in (Frederick is way to expensive for us!); and, (2) Elimination of the quick log-in codes, we are busy with multiple users and now there's no way to be sure who actually completed a transaction. **These were some of our most favorite features that we no longer have. We are very disappointed.** ALSO, it would be nice to have a dedicated support rep to work with, who knows how we use Booker, helps us to optimize, etc.

Avantages

It is very accessible, our therapist can check their bookings even at home. Booker is also easy to use, our new staff can easily learn the basic things such as how to make an appointment and how to take payments

Inconvénients

What makes me disappointed to the software is when the process sometimes is slow and hanging especially during there are so many guests paying and making appointment. I find the system a bit slow that we sometimes need to ask the guests to wait for a while because we need to update the bill, and print it out.

Avantages

Pretty simple to make appointments and do reports. Customer support is always good. Overall quality is good.

Inconvénients

It does breakdown sometimes but they do fix it as soon as they can. I can't judge on features because I really don't use them. I just use the basics.

Avantages

Once you understand it, allows straightforward booking of treatments and accounts for a lot of variables.

Inconvénients

Payment programs are not very "forgiving" A lot of steps to fix billing errors. System does not allow adjustment to credit card charges after invoice is settled.

Also it randomly assignes treatment rooms. Would be better served if it recognizes therapists and use of the same room.

Avantages

Visual

Inconvénients

Glitches, too many steps to do something, wastes a lot of time. Especially for the price, its one of the more expensives softwares and it apparently does NOT equal better.

Avantages

Everything

Inconvénients

Some random lag and downtime. Customer Check-In and Check-Out process could be more initiative.

Avantages

It is easy to navigate, for all levels from intermediate to advanced. From a management stand point the reports are key

Inconvénients

The app is very glitchy and many errors occure with the booking process. Appointments often dissapear or never show up

Avantages

Everything is laid out pretty well, the system is overall easy to navigate. The step-by-step guidances are VERY nice. A lot of tools available too!

Inconvénients

Sometimes there's issues with linking packages together to get the packaged price. I have also had problems with booking an appointment on the wrong day because the system backed up to a previous tab.

Avantages

The reports are very detailed and have everything you need to organize and detail your business.

Inconvénients

All the steps in putting in an appointment, especially if it is a couple massage.

Avantages

Easy to use, user friendly. Great to be able to log in remotely

Inconvénients

System errors, freezing and going down

Avantages

Booker was customizable and had a simple interface. Easy to navigate.

Inconvénients

There were glitches that led to errors in bookings, etcs. Customer service and features were limited.

Avantages

clear information provided for clients

Inconvénients

auto population issues and website crashing

Avantages

It's rather user friendly. If you can think logically what to do next the system guides you through itself.

Inconvénients

I want it to have more detailed features. For ex. Txt message reminders customizable for each client that gets booked as they are booked.

Avantages

Questions are answered in a timely manner
I love the fact that it's web-based employees enjoy the app

Inconvénients

With all the information it seems pulling together simple reports it's not as easy as it should be although customer service helps out quickly they usually cannot solve my problem

Avantages

I like that I can have as many people I want on my books and its easy to use

Inconvénients

No reminder txts
And text message go for services go to all employees not just the one intended

Avantages

Effective & efficient

Inconvénients

Still a growing company

Avantages

It's very easy, user friendly. If you are a beginner in using computer software programs it is extremely easy to catch on and be comfortable with the program.

Inconvénients

When systems are slow it usually takes a while to come back up, which can affect business and callers calling in to schedule.