Booker

Avantages

On arrive à faire des comparaison sur les tarifs et c'est un avantage énorme pour les Agences de voyage.

Inconvénients

Des fois il y a des bugs ce qui entraîne une lenteur dans le traitement des billets.

Avantages

Sa me permet de réglé mon planning et mon agenda aide manière fiable

Inconvénients

Le support client est un peu lent réponde pas très précise

Avantages

The software keeps up with what rooms a service can be performed in as well as items that may be needed to complete a service, and that are available in limited quantity. They also recently came out with an AI receptionist feature for online booking. Which is why I switched over to them however non of the features work very well and with the credit card processing regularly not working I regret switching. They also flat out lied about the functionality of Booker to get me to sign a contract.

Inconvénients

Their sales team is awesome but once you sign your contract, the customer service is garbage they do not care about you or the issues the software has and it is very apparent. Credit card processing is arguably, the most important aspect of any business and there’s is not working properly. It hasn’t been for years apparently, and they do nothing to fix it.

Avantages

I do think the UI on the backend is easy and simple to use. I also like the ability to manage payroll, inventory, store CC securely to appointments/client profiles.

Inconvénients

I am in the process of franchising my concept, Mylkbar, and am absolutely livid with the level of customer support and consistent lack of transparency.

Coming from an enterprise software sales background, the companies I have worked for always were transparent with product roadmaps, glitches/bugs, and capabilities. Initially, Booker worked okay and we could live with the occasional kinks and glitches. Now, the issues are so bad that I spend 50% of my time dealing with Booker and am vetting other software that I may need to select to replace Booker.

The primary concerns are as follows:
1) Poor integration with Clover. Do NOT GO ON BOOKER VERSION 2. It is not fully developed and has too many kinks. If you look at all of their enterprise, multi-location accounts (Drybar, Olive and June, Ten Over Ten, Blushington, etc) they are all on Version 1. Version 2 is riddled with glitches. We constantly have to hit the refresh button and clear the cache to ensure things run smoothly. That is NOT how cloud software is supposed to work.
2) Constant payment glitches. In the past month, we have over 10 instances with payment glitches. We have to then close out the transaction on the Clover and reconcile our books within Booker. This takes up an inordinate amount of time, frustrates my employees, and also costs me time and money if I have to get my bookkeeper involved.
3) Terrible UI for clients booking online. Clients can't select multiple services. They have to add a service to their cart, then go back to main page to select second service. This is also a MAJOR issue with group bookings, which account for a big chunk of our business. The group booking functionality in Version 2 is NONEXISTENT, therefore are phone rings ALL day with people asking how to book more than one person.
4) Version 2 is not supported in the Apple App Store. How did this even happen?! You introduce an app, which should be well vetted and readily available on your "newer" Version and then the app store declines it? Unreal. On top of this, Booker had a lot of Version 2 customers who had paid to develop/access the client facing app (like me) and just waited months with no response.
5) Terrible customer support. Booker's main clientele is the salon industry, yet customer support is not available on weekends?! What a joke. I was told support was available daily when I signed up. Expect 20 minute hold times for chat support. Then, Booker will create an incident ticket and act like you are the only client experiencing that issue and then never follow up. I have unresolved tickets still open from last July, 2017.
6) Total lack of transparency. I may decide to stick with Booker and pay for access to their APIor revert to Version 1 (which is so beyond ridiculous considering Version 2 *should* be better)... I have asked for details on the API and functionality, yet I have to upgrade my account FIRST and sign another contract?! At least the contracts are a 30 day back out... At least I am assuming that is the case.

In short, I would not recommend Booker to anyone UNLESS they miraculously address these issues in the short term. My guess is that Booker is understaffed and underfunded. I think Booker bit off more than they could chew with Version 2. Just go and talk to any business using Booker (even those enterprise accounts) and they will happily share their experiences with you.

Oh, and I have complained about all of the above to a Director of Product Development and their Director of Customer Support. After I got extremely angry and basically demanded a dedicated support rep, my voice is finally being *somewhat* heard, but I am still not satisfied. We just experienced another major payment glitch today. I am making my review public, so feel free to reach out to me via LinkedIn if you have questions.

Avantages

Overall, the system is very user friendly internally and for clients. Clients find the online booking easy, WHEN it is working. I have appreciated the customization of the membership features.

Inconvénients

Customer service has been horrible. Whenever the software has a glitch (which I get a new one 2x or more a month), it takes about 2 weeks to get a response and over 6 months to fix the issue (if they even fix it). I consistently have to follow-up by emails and calls to get any kind of response. They provide no updates along the way. Currently, the software does not allow clients to book multiple services at the same time. This feature worked for months and then suddenly just stopped working. When clients try to book online, it shows that my schedule is completely full for 2 months when there are spots available. Due to their error, I have been getting an influx of calls and emails from clients which is wasting so much time in the office. The whole purpose of an online booking system is for clients to book themself and decrease the demand on front desk staff. Additionally, I have been losing clients in the process. Ever since the most recent glitch, I have seen the number of online bookings go down and my schedule is significantly lighter. Whenever I reach out, they state that they have other work orders with higher priority. When clients are unable to book, this should be number 1 priority! I am losing clients and business. Booker is a premium price compared to their competitors but they certainly do not provide a premium service. My experience with schedulicity was so much better for $20/mo compared to the forever faulty Booker system for $200.

Avantages

- Ease of use
- Mobile application
- Partnership with Frederick
- Easy to book online
- Aesthetically pleasing
- Easy access to customer service (with real people!)

Inconvénients

There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system. For instance, we would love to be able to format, on our own, the infrastructure of the Administrator, Reservationist, and Staff roles to allow for certain levels of access to information. Although we have found a way to "Macguyver" the system, we'd love for there to be a more direct system for integrating digital SOAP notes, as well as intake form and profile management by the client when they log in to book an appointment. There have been other, very slight issues, which have caused some annoyance to our clients - such as the automatic CC authorization process when opening orders, or when clients are unable to cancel upcoming appointments online at their convenience (so long as it does not violate our 24-hour policy).

Avantages

I mostly liked all of the details available for us - such as time stamps for appointment details, membership history, and so much more!

Inconvénients

There were frequent glitches in the system and eventually the platform simply did not have the infrastructure in place for our clientele size.

Avantages

I liked the notion of what they "sell" to you. not what they actually deliver. I guess I like that it's a cloud based system, which you can't say for Millennium.

Inconvénients

Booker is going more towards a multi-industry platform & removed many of its spa related functionality. No longer can you create spa packages, for example.

Much of the customization they sell you on doesn't exist at all. It used to on their old platform, but new customers don't get to use that anymore, so your gift card site & the online booking site will look like a Kindergartner designed it in an extracurricular activity.

You don't have the ability to customize categories for your services/products. For example, if you do hydrotherapy, there isn't a category for things like vichy showers. You do have auto repair available though... so congrats.

If you're looking to have a smooth experience with onboarding, you'll be disappointed. The data "expert" we worked with missed his deadline by 4 weeks and then just disappeared. We had to start completely over and then the new "expert" imported the wrong data and we had to start over again. We worked with onboarding for almost 5 months and never got live.

There's no ecommerce capabilities, even though their web site promotes it and their sales people promote it. At this point, it's a flat out lie. Doesn't exist.

You have to work with a 3rd party for your POS system (Clover). We signed up for a special and were supposed to get 2 set ups for free, but they came back to us after we signed up and said "nope, sorry, we were wrong, you can only have one." And, then they sent us 2, except one was incompatible with Booker.

Avantages

Ability to create series

Inconvénients

The company is not upfront or honest. The software is antiquated. It is way overpriced for what you get. Ease of use is not there - it takes multiple steps to complete simple basic tasks. Customer service is not only lacking, they are often rude and incorporate good cop/bad cop techniques to blur the fact that they do not intend to fix your problems at all.

Avantages

I loved the big calendar view because it made our jobs that much easier. You didn't have to go digging for information.

Inconvénients

Some of the features I didn't even know we had were hidden and sometimes it would freeze up or give issues during payment but customer support was always quick to resolve.

Avantages

With being a mother two children, working 2 jobs during the week, and also being a licensed cosmetologist and having to book my clients around my schedule during my spare time can get a bit hectic! However, Booker has helped me out with keeping things organized. I like that I can pull up my clients and see their full information. It took me less than a day to learn the software, very user friendly.

Inconvénients

I have attempted to call Customer Service ONE time, and that was the LAST time! Absolutely horrible service. Also I love that I can access all of my clients information in one click, but I can also see if this software is being used in a larger salon this could be a privacy concern. As a stylist I sometimes place notes in the file that others should not see..I would just keep that in mind!

Avantages

It meets our needs perfectly and is fairly easy to use. Set up went very well and maintaining it is going well also. Customer service is excellent but haven't needed it much. The basic package is adequate for our needs.

Inconvénients

It is very glitchy on one of our computers. I have tried numerous things to solve this but it remains the same and we've had to get used to it for now.

Avantages

Dashboard Reporting, Website Integration

Inconvénients

Zilch. It’s awesome and the customer service rules!

Alternatives envisagées 

Vagaro

Pourquoi passer à Booker

You pay for what you get and with Booker, I got everything I wanted. From internal clients and stylist notifications, to an integrated killer Point of Sale system, to website integration and google tracking analytics and marketing! It’s the best. You’d be a fool to not use Booker.

Avantages

I liked the ease of integrating new specials or services we were offering. It was generally easy to navigate and was also integrated with our website which was convenient and allowed guests to easily book online.

Inconvénients

At the time I was using Booker, I experienced many times where the program would freeze out would have really slow load times which made it difficult during high volume times at the spa.

Avantages

Scheduling is ok if you have a simple business. Membership management and automated credit card processing is pretty good. Series management is also good if you have a simple business.

Inconvénients

Many functions don't work as sold like room and equipment scheduling. System often bogs down leading to poor customer service.

Avantages

Good rescheduling and ease of identifying customers with orders

Inconvénients

The existing payroll is not comprehensive and this prompts us to use other programs and pay more money

Avantages

I set up this software for my aunt's boss, who owns a hair salon. she loves it, i guided her through how to use it. She, and i are absolutely satisfied with how easy it is to manage and keep track of. I absolutely love the fact that social media plays an important role in it.

Inconvénients

I cant say there is something i don't like, but i wish it were more open to other businesses and not only just different types of salons.

Avantages

the system has amazing features and reports that make running your business very easy because you have inmiate access to your information and database.

Inconvénients

It's a little bit hard to get the reports and see the customers previous payments and visits, but once you get the software it is easy.

Avantages

I love how easy it is to allow people to set up online booking without my intervention.

Inconvénients

The reminders are great, when they work. Sometimes I don't always get notifications about an appointment.

Avantages

Easy to set up with all of your solan/personal information, including your services, prices, discounts, coupons, BOGOS ect. Makes it easy for clients to find and book with the right salon and Person that they want with ease.
Quick access to appointments and scheduling and verification of upcoming dates.

Inconvénients

The software does at times run a little slow and we have had issues in the past where a client has scheduled appointments and they didnt not come through to our system .

Avantages

My company uses this software to track appointments and for employees to clock in and out and view appointments. It is one of the better softwares I’ve used for this.

Inconvénients

The app doesn’t work very well with company logins which is kind of inconvenient for the employees having to use the browser to clock in

Avantages

The software Looked better than it actually worked

Inconvénients

The software Not as user friendly as others

Avantages

Very easy to use, very easy to find information on anything you need to do, whether it is booking an appointment, checking out a client or searching a profile.

Inconvénients

Memberships benefits should not be included before the first fees is charged, and there is no way to eliminate this automatically, only manually.

Avantages

It is a great product to keep up with your inventory and to attract more customers, since the system has a good backup and reminder system.

Inconvénients

You have to figure out everything on your own. Do not expect any support from the booker people, a lot of them don't really have the training to give you any answers and in some cases they will tell you the system just wont do it, you will be yield at and a lot of times when they don't have the answer will hang up on you.

Avantages

I like how easy it is for customers to book and I like the Features of the marketing it is user friendly and very specific to the needs of the business and clients

Inconvénients

The Price I feel is a bit high but bearable just it cost to add other features in which I feel it’s already priced high