JIRA Service Management

I support clients with JSD in consulting and training

Service Desk has changed the way we take in Demand

Atlassian's service desk has been a great tool for helping us change the way we pull in demand from internal and external stakeholders. It's been an excellent tool and continues to grow. The fact that it integrates with the other Atlassian tools we use has also helped us expand the way we use their toolsets.

About Time

Great to finally see such an integrated service desk, making it even easier for technical and non-technical teams to use JIRA for what it was designed for, and more. It's clean, easy to install and administer, and integrate with not only JIRA, but also Confluence. Atlassian continues to impress!

Great tool for managing end user support

This software has saved my team time in managing user support requests and improved response times as well. Atlassian is constantly improving their products, and their support team is also using this product. The integration with Jira is great. I feel overall this is well worth the cost.

Powerful HelpDesk

+
Easy to use from the "box"
Predifined templates, custom portal
-
Russian language is not supported in cloud version
Benefits:
We use JIRA Service Desk to support our customers using ERP systems. Jira helps us to relpy on customer's needs quick and to track the hystory

Quick implementation and user friendly development

In just a few short months we were able to implement Jira Service Desk for our internal use. It was truly pain free and tied in with the self help portal the user adoption was great. The reporting and SLA tracking is great and can't imagine going to any other product.

Improve Service Desk attention

JIRA Service Desk is the tool that improve our service desk management base on priorities, queues and SLA times, the tool it is being used not only for IT Team another company's department request the tool in order to manage the services base on the same concepts

Great product for surfacing ticket creation & request process to customers

JIRA Service Desk helped us effectively manage customer requests in an incredibly short time.
We can now address customer requests and communicate with them in a streamlined easy-to-use fashion.

Great Software

This software suite offers the solution to help us manage our workflow, issues, and feedback all in one place. Notification customizations is something that would help improve the product.

Surprising Twist: JIRA A Marketing Automation Assistant

JIRA Service Desk helped us create a marketing service desk in just 2 months.
We can now create campaigns and marketing reports in record time freeing us up to do more projects.

Very easy to use and nice flow to the pages

We love the flow of the program, it allows us to track the customers issue s from start to finish, and help us see how we can get better response times to our clients

Great replacement for Zendesk

Still fairly new to JIRA, but we're loving it so far. It takes a little while to configure, but once you're setup it's great. Definitely an improvement over Zendesk.

JIRA Service Desk

Good tool for startup shops for ticketing system.
I wouldn't recommend so much for large scale as the customizations can be difficult to maintain.

JIRA Service Desk Review

This tool is great for support organizations. IT saves us lots of time being able to sort issues out by priority.

Enjoy the ease of use

Pros - easy to use, navigate, and log issues

Cons - the search is off. Doesnt always return the results I need

Easy to use good for basic customer support

Easy to use good for basic customer support, missing some features as chat,phone, not great knowledge base

Review for JIRA Service Management

Best option if you already use JIRA

If you use other Atlassian products, this is a very easy integration

A good product

Would reccomend,
A++

The best help desk for your company or project

Jira

Not as easy as it should be to find what I am looking for on the site.