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- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Pros and Cons
Because of the functionality and ease of use, it has great potential. However, the instability of the programming and the poor response of service makes me wish we had not purchased the product.
Avantages
It has great functionality, and it's user friendly.
Inconvénients
1. The programming is very unstable. Most of the time, when a new release it's out, it messes up something that was working correctly before.
2. Service is far to slow in responding, if they respond at all. If they do respond, they are usually helpful....BUT it's rare for them to respond quickly, and sometimes they do not respond at all.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Its been average. Not terrible but not great.
Avantages
The software has a module for most everything a company does. It can do alot of different things and is good for a company starting out in our industry. We have just outgrown it.
Inconvénients
The software is outdated in a lot of ways. My biggest issue though is how difficult it can be to get some new set up by programming. Anything custom is expensive and takes forever
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
VMS Review
Avantages
The support from the VMS team is always available! Having such a great customer service team when dealing with software changes and updates, even when trying to navigate areas in the program your company has yet utilized they have never let us down! Honestly fairly easy to use as well.
Inconvénients
Nothing I would pin point directly, any cons have always been addressed.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
VMS and HVAC
Have the ability to schedule our preventative maintenance.
Avantages
The ease of usability, easy to find what i am looking for and track my work flow. The ability to change the sites that we take care of.
Inconvénients
Not enough customization options, need more fields to be able to add in more information about our customers.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Very Powerful Stuff
Avantages
VMS is very robust. It is a very powerful accounting software. If used properly it can do a lot of amazing things
Inconvénients
I do wish it were easier to use and learn. If you don't have a good overall understanding of how it is working it can be difficult make it do what you want in some cases.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Overall Good
Avantages
What I like most about this software is what some of the reports give. They can be extremely useful in managing our technicians
Inconvénients
What I like least about the software though is that you are somewhat limited in reporting and can't easily create custom reports
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
One year customer
Overall I think the software is good but the bugs need to be worked out. Quicker turnaround on help desk support.
Avantages
It was designed specifically for the PEI industry and had estimating, call management, AIA, certified payroll, core processing and gps integration built in.
Inconvénients
Starting up was slow and cumbersome. Tech support and software fixes are slow. Reports that are basic don't work.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Ventus Software
The fact that the software is focused on our industry as a main customer base is appreciated since we can be very specific and specialized. The ability to incorporate custom features into the software is also a plus.
Avantages
The search and report options and it being a single software for all our business needs.
Inconvénients
When updates also cause issues and need additional updates.
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
GUI to Ventus
Our company has used VMS since 1991. We absolutely could not operate our day to day business without them. The Software is comprehensive and intuitive. The Mobil Data App has also greatly improved the efficiency of our Service Department.
Avantages
The amount of information right at your finger tips
Inconvénients
because of its vastness, sometimes it becomes overwhelming
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Accouting Manager
Good. The help desk is awesome.
Avantages
You can have multiple version of the company file open and that allows you to more effectively research and make adjustments
Inconvénients
I wish there were an overall search feature. Also if there were keyboard shortcuts.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
GREAT SUPPORT!
I've been working in the VMS software since 1995. We have seen and been through the many changes of VMS. What always stays consistent is the wonderful support at VMS, specifically our rep. She is always helpful and insightful. She is funny and understanding. The software is easy to work in, and easy to train new hires.
- Secteur d'activité : Construction
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Provenance de l'avis
Effective and Flexible!
Avantages
Ventus by Vertical Market Software was not only affordable for our company but was one of the very few options that offered a full package with the ability to handle multiple entities under one roof. The software and staff has allowed us to operate 3 separate business models including manufacturing, rental, service and sales. Again, great value and a huge array of solutions for every business! I appreciate that the vendor is able to make adjustments/additions so the software works specifically for the us and that the staff is always available for questions. (Especially during Go-Live!)
Inconvénients
Honestly, there are really no negatives that we have found. The processes for some of the applications were different than what we were use to but that is expected with a new software. Some processes seem to take a bit longer and some a bit shorter but at the end of it all we are able to get better and more accurate information.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Vertical Market has been great for our business!
We love all the applications in the software. We have very few issues, but when we do they are taken care of promptly.
- Secteur d'activité : Construction
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Provenance de l'avis
Best Total Package Software Product for Construction and Service
Avantages
Very detailed software has allowed us to increase our control, efficiency, and effectiveness in the area of job cost, inventory, and service. Profit margins are up 15% in 4 yrs. Great Customer Support.
Inconvénients
There is nothing I do not like.
- Secteur d'activité : Construction
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Provenance de l'avis
Amazing results of our business performance, paperless procedures.
Avantages
The ease of learning the software and customer support received from VMS has made our transition to the software much smoother than we anticipated. The programmers and reps are always willing to listen to your problems and help with different suggestions.
Inconvénients
Crystal reports have been a struggle for us, when running reports. More training with Crystal Reports would be beneficial.
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Provenance de l'avis
Great Software for Dispatching Service Calls
We our a service/repair company that uses VMS software for dispatching calls to technicians. The dispatch board allows you to see all technicians on the board and what calls are assigned to them. The dispatch board has a color scheme that lets you know when the technician acknowledges, puts on hold, and completes the ticket. Best part you can pick what colors you want for those options. We also use Mobile Data which goes hand in hand with the dispatch board. Mobile Data allows the technicians to receive the tickets electronically on there mobile device. The technicians can now see the comments we enter, ticket number, site info, enter parts they use, comments for the repair and much more! We also use the software for AR, AP, inventory, and check reconciliation. Overall VMS is a good product, and has great customer service.
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Provenance de l'avis
VMS review 2.15.17
I use the payroll module 85% of the time so I cannot really comment on the other modules.
As for payroll, I believe there are a lot of features we are not using. What I do use, I find the ease of use is a 4 out of 5 star rating. This is because I have worked with other payroll modules at a different company. If VMS could provide more detail, that would be helpful. For example, the check stub does not break out the FICA taxes into SS and Medicare. Also, if there could be more descriptions available for the earning codes instead of a lump sum for "REIMB,TRV/ADJ", that would be helpful to the employees. I do want to praise Linda, Diana and Martye...they are so helpful and patient any time I've contacted them. Especially Linda! :) She takes the majority of my questions!
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Provenance de l'avis
VMS software and the Vertical Market Staff get our Vendor of the Year Award
I can't say enough of how much we love the VMS product, and how reliable it was for us. We ran VMS from 1997 through 2013, migrating from VMS to the SQL version (Ventus). During our time on VMS, we experienced practically no software problems with the program. The support was, and continues to be great, and I have the highest degree of confidence when I do have to call that issues are taken care of quickly. These guys really deserve an award!
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Provenance de l'avis
Software rating review
We started to use Ventus software in 2014. The applications are user friendly and the closing per month is quick and efficient. If you encounter any difficulties the support is outstanding.
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Provenance de l'avis
Customer Review
The software works okay but is not very consistent from 1 module to the next. To many little quirks that you need to work around because trying to get them fixed is just to time consuming.
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Provenance de l'avis
VMS is a wonderful company to work with.
We have been with VMS since 2003 and I would recommend them to others for sure. The service response is very fast.
