Tous les avis sur BigChange Appliquer les filtres
Parcourir les avis sur BigChange
Tous les avis sur BigChange Appliquer les filtres
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
Powerful but outdated
It’s helped us grow 30%The tech support are amazing
Avantages
The system worksheets are a game changer
Inconvénients
It’s too clunky - multiple pop ups and no real organisational system
Réponse de Simpro Software
Hi Byron,
Thanks so much for your feedback.
We're sorry you aren't getting the best out of the system right now.
We take customer feedback seriously and are committed to making things right.
Please reach out to me by email with your details, [email protected], so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details.
I look forward to hearing from you.
Best wishes
Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Fantastic onboarding process
Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established.
Avantages
We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth.
Inconvénients
The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while
Réponse de Simpro Software
Hi Carla,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review, it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Big Change - our vital office tool
Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents
Avantages
Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent.
Inconvénients
I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information.
Réponse de Simpro Software
Hi Alexina
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals and I want to thank you for your feedback on BCU, I have passed this on to the team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Hudson White Services And BigChange
Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.
Avantages
User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!
Inconvénients
mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.
Réponse de Simpro Software
Hi Brent
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
A great resource
Very good, helped enormously by Rob Sanders
Avantages
Staff, guidance and customisability……………..
Inconvénients
Constraints with stock movement history………
Réponse de Simpro Software
Hi Darren
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with any of the features, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Gaswise Services Limited
From our first interaction with BigChange we have been impressed with their incredible customer service. The onboarding process was very professional and relatively straight-forward. We have and still have some significant issues, but BigChange have tackled them head on and ultimately I believe we will get them resolved.
Avantages
Cloud-based means we no longer have to maintain a server. Day to day usage is a doddle the quality of information returned to us from the engineer's PDAs is tailored to us.
Inconvénients
The lack of MOT certification, this costs us thousands of pounds a year. We manage 7000 properties for our main customer and managing this could be better.
Réponse de Simpro Software
Hi Chris
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are still having issues with the MOT certification, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
Fantastic System
Avantages
Very user friendly, Road Crew are fantastic. Makes Scheduling very straight forward for multi users.
Inconvénients
Nothing as of yet, all issues i have came across the road crew have overcame for me.
Réponse de Simpro Software
Hi Lindsay, thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Bigchange/Precision FM review
overall good so far
Avantages
Easy to use with more information available and will be using the link to Xero accounting software.
Inconvénients
i have not incurred any dislikes yet :-)
Réponse de Simpro Software
Hi Ken,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system so far.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
My Initial thoughts
Not quite living up to expectations
Avantages
The CRM is a good tool for storing customers information
Inconvénients
Scheduling engineers for long term jobs is too time consuming
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Will one day be a great allround product
Avantages
Once used to the process, simple repetitive quotes are easy and relatively quick to complete
Inconvénients
As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software
Réponse de Simpro Software
Hi Luke,
Thank you so much for your feedback.
We're sorry to hear about your bad experience with the CRM system and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
If you know who your Customer Success Manager is, please reach out to them for assistance as we want to ensure you get the best use out of the system. Alternatively, please email me directly, and I will escalate it. [email protected].
Thanks for taking the time to write this review; it means a lot to us.
Best Wishes
Louise
Customer Marketing Manager
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
No regrets, simply the best.
We wanted to reduce paperwork and speed up invoicing. This it has done and more!
Avantages
Even though we learnt as we went along and improved things massively it is intuitive and usable from day one.
Inconvénients
Quite a few server problems in early days but getting better all the time!
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
Bigchange / gamechanger
Its been a great experience and very user friendly
Avantages
The ability to track all the work being logged and provide updates.
Inconvénients
Nothing bigchange is great software all the eay round
Réponse de Simpro Software
Hi Ali
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Thank you!
Best wishes Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Big Change Review
Avantages
The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.
Inconvénients
It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.
Réponse de Simpro Software
Hi Melissa
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Afficher plus d'informations
2nd Time Round
Avantages
It is simple to use and highly editable. This give the business the flexibility to change a process instantly
Inconvénients
5 year contract, Cost. There are also some functions such as dashcams we would like
Réponse de Simpro Software
Hi James,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Big Change Review
Great!
Avantages
Helps us become more efficient as all the information we need for our jobs is all in one place. Incredible support from the road crew.
Inconvénients
Can become a bit complicated at times however it’s an easy learning curve to come over. Can be overwhelming at the start but all the support is there to help if needs be.
Réponse de Simpro Software
Hi Jamie
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review, it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Great piece of Software!
Avantages
Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!
Inconvénients
The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.
Réponse de Simpro Software
Hi Jane
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
New to Big Change 2023
Generally good with a few frustrations however the tutorials are always good to go back to in order to help solve a issue.
Avantages
Ease of putting jobs onto the system and viewing where operators are at any time
Inconvénients
Accessing old information quickly which maybe down to our knowledge as we learn to use the system better
Réponse de Simpro Software
Hi Ralph,
Thank you for your feedback, we appreciate it.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Best wishes Louise
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Big Change Issuies
Neutral
Avantages
At the outset when sold the product it seemed quite user friendly
Inconvénients
Too many issues to note reallyYou do a quote and then turn it to a job but it doesn't bring through the details of the job so you have to copy and paste!!There are many more issues and a lot of work arounds and copy and pasting.
Réponse de Simpro Software
Hi Claudio,
Thanks so much for your feedback.
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you and endeavor to get a resolution.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Big change, Big easy.
Brilliant support provided quickly. It's fast, efficient and easy to use.
Avantages
Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place.
Inconvénients
As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier.
Réponse de Simpro Software
Hi Allison,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Service & Maintenance company using BigChange for all aspects
Avantages
The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks. Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from.
Inconvénients
At times some adjustments & changes are often discussed and then taking in excess of a year.Additionally there are a few things which might seem like a minor tweak but could often requires hours of back and forth. Sometimes some factors of Job Watch are very binary and sometimes require some further flexibility.
Réponse de Simpro Software
Hi Calum
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have also passed on your comments to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Big change for a commercial gas company
Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group
Avantages
Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it.
Inconvénients
It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Positive
Avantages
made us more reactive and taking on a higher work load
Inconvénients
certain glitches need some extra reports for time sheets
Réponse de Simpro Software
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Dreadful customer service
Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and running.
Avantages
Can't answer because 6 months in and Big Change still haven't got it up and running
Inconvénients
Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents
Réponse de Simpro Software
Hi Jonathan,
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind sending me an email with your details on so that I can escalate this to the relevant people, including your Customer Success Manager. My email is [email protected].
Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Best wishes Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
helpful tips
it has been good and the webinars are very good
Avantages
its nice and easy to use for booking in jobs and you can see what you have done in the past.
Inconvénients
you can not search a job from the address if it is in the UNSCHEDULED JOBS list and that would but very helpful
Réponse de Simpro Software
Hi Adam,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have also passed on your comments to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Review of Big Change
Solving scheduling clashes and easy raising of quotes
Avantages
Ease of navigating the system. Changing from map to schedule etc.
Inconvénients
Adding stock and equipment isnt the easiest
Catégories connexes
- Logiciels de gestion du BTP
- Logiciels de gestion des coûts
- Logiciels d'inspection
- Logiciels pour volets roulants et portes de garage automatiques
- Logiciels de conciergerie
- Logiciels pour artisans
- Logiciels d'installation de systèmes de sécurité
- Logiciels de planning
- Logiciels d'affectation du personnel
- Logiciels de gestion des installations
