BigChange

Avantages

The tracking on vehicles and that we get the reports live as opposed to on paper.

Inconvénients

It can be slow and is not always specific for our industry, (plumbing). It is not effective for our accounts and they are concerned about using it for Sage. Some basic features are missing such as: credits against jobs.

Avantages

The software is designed in such a way that it can easily be user bespoke to your business needs, allowing it to be used across many business sectors. It removes the need for paperwork, you can go completely digital, with your customers receiving there digital paperwork immediately after the job has been completed straight into their inbox.

Automatic notifications are excellent for keeping your customer up to date with the jobs progress.

Inconvénients

The software was originally for logistics and therefore some of the front end is wording logistics bias. ie engineers are drivers!

Avantages

The option to speak to CS using the Road Crew number - the speed in which your query is answered is amazing, no waiting for issues to be resolved.
Team members have great knowledge of the system and are happy to talk me through what I need to do. They show me other features that may help me in the future.
Always follow up with an email to say they have received the query, helped and give you the option to chase them up if you still have a query

Inconvénients

When duplicate data is being entered (property address - with an existing account) the system flags to show you that they have an account

Avantages

Customer Service
Price vs Functionality
Adaptability of the software
Frequency of updates
Big Changes acceptance of users ideas to enhance the software and implement ideas

Inconvénients

Being cloud based can be a challenge sometimes.

Avantages

Ease of Use.
Scheduling.
Customisability.
Customer Portal - Booking site.
One stop shop for Service Management.

Inconvénients

Option to block the financials from the booking site would be useful.

Avantages

Real time scheduling along with CRM and Resource management

Inconvénients

Not always flexible in adding features when needed

Avantages

Mobile app for the engineers to use tablets on site- improving the productivity and service to our clients - invoicing can be done instantly once the job is closed on the tablet
Our accounts team can sync the system to Sage and now run a more slick operation
Invoicing, raising jobs, quotations are all easy function to use. Alerts function is really handy too!

Inconvénients

Setting up some of the templates can be a little tricky until you get to understand the format it is set out in, but Roadcrew are always on hand to assist with queries and are always helpful to find ways to achieve a solution.
The system can do so much more that what we have been used to with our old package that a 1 day training session to cover this at the start was a little over whelming, maybe this could be broken into a couple of sessions.

Avantages

Everything in one place - reduces the need for multiple systems

Inconvénients

Dashboard could be WAY better and also access to overseeing the system through a mobile is poor/non existent.

Avantages

This system has enabled me as a user to constantly update the CRM, it allows reminders to pop up when needed, everybody in the business can see what is happening on what account. It is such an easy system to use and navigate round.

Inconvénients

So far, any issues I have are usually due to me not being very 'Teccy' however, one call to Road Crew and everything is immediately explained in simple terms and the issue is overcome. Road Crew are EXTREEMLY helpful.

Avantages

I like the system as I can log all the information - dates, certificates, invoices for the Transport. I can schedule the PMI's so that they do not get missed.

I like the fact that it sends you reminder if training or vehicle information is near expiry.

Inconvénients

Adding absences is time consuming as you need to do each one daily.

Avantages

Fast process easy to use
All the information is in one place

Inconvénients

I have used the system for over 12 months I can’t find a fault yet.

Avantages

It is very effective of timings of when jobs have been done and is very easy to create new jobs and allocated on to drivers.

Inconvénients

It can have its moments on being a little slow however this is usually when they are doing an update on the software which they warn you of anyway

Avantages

Initially, we required a vehicle tracking software to replace Road Angel. Big Change was the obvious choice as the price was competitive and came with a host of additional features such as job planning.
Excellent customer service, which I know is vital in a software company. I really, really like the new university training platform as you can never know enough.

Inconvénients

I will be honest, there is nothing I dislike about the software or the user experience.

Avantages

It does just what i need it to do saving time and money

Inconvénients

All good o the customer service side however sales side seem only wanted to get the sales and move on.

Avantages

It is a good overview of work completed, all detailed information for each site in one place. You can use the new ideas portal for any suggestions you have to better the system.

Inconvénients

Still requires fixes and additional benefits for certain things.

Avantages

Somewhat adaptable, The ability to see the work finished and ready to invoice asap

Inconvénients

Support, especially with API, you have to wait for a developer to look over the issue. Our IT also bemoans that the API changes without warning

Avantages

Its so easy and supportive for all aspects of the business

Inconvénients

Nothing, its all good, easy to understand, plan and compile reports

Avantages

Easy to use, easy to set up and you have the support from Road Crew when you need it.

Inconvénients

I have no cons for this product so far, it has been great for our business.

Avantages

I have found the system easy to work with and over the last several years I have seen the system perfect in many ways.
I find the CRM system the best I have ever used.

Inconvénients

I have had a small amount of training on the stock system and found this complicated and quite intense.

Avantages

The software is a game changer and have systemised our business

Inconvénients

The lack of integration with accounting software but this is know sorted

Avantages

The information you can collate .
How you can alter what different people can view

Inconvénients

Sometimes the map doesn't work properly .
You zoom in and it can't keep up with the change , so the map gets distorted .

Avantages

The ease of use and the fact that everything is in one place

Inconvénients

Some of the forms are not easy to edit and also there are things that we would like to do that the system isn't capable of, however it is constantly evolving so i am sure we will get there

Avantages

The software is easy to use and user friendly. Using the system daily, this is important from a functionality perspective.

Inconvénients

The scheduling side could be improved. The planner function could be a lot more useful but from creating the route, there doesn't seem to be anywhere to go from there.

Avantages

Everything ! Very Uder Friendly , live tracking of workforce ,

Inconvénients

The next step is to build on the Invoicing and Warehouse

Avantages

Fast, reliable and full package solution in one place.
Implementation team are amazing!
Top level service overall.

Inconvénients

Can't fault it and the R&D team at BigChange are working everyday to help us to improve and implement new features.

Avantages

The integration of tracking and job management has allowed us to streamline our busy call out service.

Inconvénients

Occasionally, the "one size fits all" package doesn't relate exactly to our specific operation.

Avantages

Simple to use interface, reporting (although we do not use the system to its full potential), access to historical data

Inconvénients

As far as the software is concerned, we have no issues

Avantages

It is easy to navigate and find information.

Inconvénients

It sometimes lags and you have to refresh to see all the information.

Avantages

The ease of use and amount of features and possibilities.

Inconvénients

Getting to learn it but I suppose that would be the same with any software.

Avantages

There are so many features that can help a business. Work scheduler, maps for tracking resources, financial documents, reports, alerts are very useful.

Inconvénients

We've had quite a few issues with slowness of the screens. Updating times of jobs and information. It can be a little frustrating at times.

Avantages

It helps us keep on top of what we do on site, helps to clear up any customer disputes and helps other operatives see the job history when we re-attend

Inconvénients

Set up was quite difficult, and the on boarding team were quite hard to contact, and responses from them with site development were quite slow. We still haven't fully developed and checked the Consignment note function, and we were willing to pay extra to have this fast tracked.

Avantages

Nice visual on screen so can see which jobs are coming up

Inconvénients

would like to be able to hover over the job and get more information without having to open it in view.
Do not like the way JW calculates travel time to and from jobs
would like a better timesheet function

Avantages

easy to access on mobile devices, able to set alerts and run reports including driving behaviour

Inconvénients

None really, compared with others systems we`ve used.

Avantages

Its easy to see what the engineers have done and look back on any specific dates, produce reports etc.

Inconvénients

Sometimes you cant see a clients signature on the sheet even when it is there.

Avantages

The Big Change Software is straight forward to use and as long as you can get on line you can work from where ever you are at home or at work.

Inconvénients

I would really like to see how Big Change can run a stock system, as at the moment we have not been able to use Big Change for this.

Avantages

Great way to track and book our engineer works in daily

Inconvénients

It still needs some functionality options around scheduling plans - being able to see what is due when could be easier to nagivate.

Avantages

very user friendly and almost anything we would like to do Job watch has a solution

Inconvénients

Setting up contracts for regular maintenance visit

Avantages

We recently moved over to this software and we are still in the early stages but so far, the system brings together all aspects of our business eliminating the need for different systems.

Inconvénients

The team have struggled with the layout of the software but i am sure they will soon get used to it.

Avantages

The software is intuitive for both the web user and field service technician. The integration is relatively easy due to the flexible nature of the configuration. The customer support for the Roadcrew is first class.

Inconvénients

The lockdown complications meant that we had to introduce the system completely remotely, this probably caused the integration to take longer than expected but we dealt with it and worked with the Roadcrew to deliver it under the unusual circumstances.

Avantages

The implementation team have been nothing short of amazing. We have been using the system for a month now but still have the support required to iron out any issues. Would highly recommend the BigChange to anyone.

Inconvénients

There is one item which I am sure in time will come, when a job is duplicated instead of giving it a new job number I feel it should be the same number a - or / with a 2, 3,4 etc after. For example job 12345 for the first visit, 12345/2 for the 2nd visit etc.

Avantages

Intuative to use, however hard to master. Excellent Customer Service Support.

Inconvénients

Hard to Master.

Replacement Fobs are not covered and are expensive.

Avantages

Very easy to use. Very adaptable for our business

Inconvénients

There wasn't anything we disliked about the software, once Installed.

Avantages

The concept and job logging side is amazing 11 out of 10! but the implementation and spares and communication is shocking 2 out of 10

Inconvénients

Parts / spares is poor at best....................................

Avantages

I find it very clear with instructions, easy to use

Inconvénients

Setting up alerts a little confusing but once explained by support, very clear.

Avantages

Everything! Easy to use, visually great and effective

Inconvénients

The transfer of data from our old system to new didn't correlate very well however this is not an issue with our software - this was because we were using an archaic system previously

Avantages

Very early stages of use at the moment, but can already see the potential. Like the tracker integration. The number of ways information can be inputted . There is still a lot to learn. Need to answer in more depth later.

Inconvénients

Too early to know at this stage. Will know more later.

Avantages

the road crew are fantastic for information and guided help

Inconvénients

i have no issues with it. any problems i have had have been resolved so quickly

Avantages

Easy to use - good range of data being collected

Inconvénients

Not much availability on reporting unless we want to spend a lot of money to get bespoke reports - filters arent good enough

Avantages

Easy to manage the day of numerous operatives at one time. Able to access invoices/financial software really easy. I have never needed to ask for help with the software as everything has been easy to work out.

Inconvénients

Only issue I have had is Jobs being created then having the same job number as another job. This only happened once and has not happened again.

Avantages

The system is amazing and covers all that we need within our company, Every day i am finding more and more new tools that Big Change have amongst there system. It supports all of the needs that my customers need down to live tracking, personalised work sheets, keeps track on the time spent on site and you can literally customise it to suit your company! The system itself is very easy to learn! Would highly recommend it to other customers

Inconvénients

Currently haven't found anything that i don't like about the system