BigChange

Avantages

The Back office system is really easy to use and new starters find it easy to pick up when learning the systems we have in place. The CRM is a lifesaver when looking back on previous jobs and installs.

Inconvénients

When new updates are released the system seems to meltdown for a few moments, as we use the software all day every day that can be a bit annoying, however, it doesn't happen with every update only some so it is bearable.

Avantages

Web based and easily accessible from where ever i am

Inconvénients

Stock management needs a lot of development

Avantages

JW is easy to use with functions that help you manage your workflow throughout the day and for the coming weeks

Inconvénients

Small issues happen (bugs) but the Customer service team are quick to help and escalate within BigChange to help resolve potential issues going forward, so not really a con against the product.

Avantages

Excellent management of fleet and job details.

Inconvénients

No facility to route optimise is not available. In development to some degree but no details.

Avantages

This software has had a major impact on our business and their team implement changes constantly to keep up with the demands of the user. The initial set up was relatively easy and we had a lot of hand holding during the process.

Inconvénients

Sometimes the system can run a little slow.

Avantages

The large number of features it offers, especially the scheduling side.

Inconvénients

Some parts are often overcomplicated, and financial breakdowns could be clearer.

Avantages

Very intuitive user interface. Software is very responsive.

Inconvénients

There is nothing that we have found that we don't like

Avantages

The software is very easy to use and can be tailored to the functions you need. It can be fully functioned to all parts of your business including sales, operations and finance. The software is really intuitive and is simple to learn for field teams with simple to use worksheets.

Inconvénients

The reporting system is an area that would benefit from some change. A reporting system that allows you to choose the table you need would be great but im sure it will be developed at some point

Avantages

Good for Job management and compliance.

Inconvénients

Tablets often crash because of update issues

Avantages

It was a one stop shop that catered for all our business needs.

Inconvénients

To date I haven't had any cons, Big Change are always updating and improving their services

Avantages

The quality of the documents and professional appearance with customers.

The ability to customise the work sheets and job types etc.

Inconvénients

The tracking has been found to be unreliable on occasions.

We would also like the ability to suspend jobs and start them again the following day without the hours through the night being included as working hours.

Avantages

The software is designed in such a way that it can easily be user bespoke to your business needs, allowing it to be used across many business sectors. It removes the need for paperwork, you can go completely digital, with your customers receiving there digital paperwork immediately after the job has been completed straight into their inbox.

Automatic notifications are excellent for keeping your customer up to date with the jobs progress.

Inconvénients

The software was originally for logistics and therefore some of the front end is wording logistics bias. ie engineers are drivers!

Avantages

Very user friendly, easy to dial in to the information needed quickly

Inconvénients

Nothing noticed. Used the software for 8/9 years and wouldn't look to change

Avantages

Jobwatch has streamlined our processes from start to finish.

Inconvénients

There are some features which we believe will help all users in relation to invoicing, but unfortunately despite requests we are advised it is not possible (but I fail to see how).

Avantages

The option to speak to CS using the Road Crew number - the speed in which your query is answered is amazing, no waiting for issues to be resolved.
Team members have great knowledge of the system and are happy to talk me through what I need to do. They show me other features that may help me in the future.
Always follow up with an email to say they have received the query, helped and give you the option to chase them up if you still have a query

Inconvénients

When duplicate data is being entered (property address - with an existing account) the system flags to show you that they have an account

Avantages

Big change is very easy to use and now we would be lost with it as we use it for every driver on a daily basis

Inconvénients

It would be great if we could input grid coordinates when placing job on big change for the drivers, we always get around it but it would be more beneficial for us.

Avantages

Customer Service
Price vs Functionality
Adaptability of the software
Frequency of updates
Big Changes acceptance of users ideas to enhance the software and implement ideas

Inconvénients

Being cloud based can be a challenge sometimes.

Avantages

Simplicity of how the schedule looks, easy to use and how we can track engineering workforce. Also how mail function documents everything sent and at what time

Inconvénients

It would be good if Big Change could document each time a user goes into a job and amends as currently you can only track who has moved a job to a different day or time, you cannot track by other amends

Avantages

Ease of Use.
Scheduling.
Customisability.
Customer Portal - Booking site.
One stop shop for Service Management.

Inconvénients

Option to block the financials from the booking site would be useful.

Avantages

The ability to pull out reports, particularly when linked to the 'notes' for customers. This has proved to be very useful to the business, enabling us to send out targeted marketing information.

Inconvénients

We haven't so far been able to link it to our SAGE package. It would be really useful to be able to link the stock used by our engineers when out in the field, directly to our stock movements on SAGE. This may be possible, but we haven't yet been able to work it out if it is.

Avantages

Real time scheduling along with CRM and Resource management

Inconvénients

Not always flexible in adding features when needed

Avantages

Very functional and ideal for a service business.

Inconvénients

Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package

Avantages

It significantly changed the way we operated and brought efficiency.

Inconvénients

The tracker systems for the vehicles was something we thought we needed as part of the package, however on reflection we wouldn’t have signed up for the subscription until just using the software first. We no longer have the need for the trackers but unfortunately still have to pay for the subscriptions every month for the rest of the term. Big change agreed to offer our sub-contractor job cards FOC to help with this,.

Avantages

Easy to access from anywhere, can send reports and invoices as soon as a job is complete and with the tracking system can give accurate times for jobs being attended.

Inconvénients

Sometimes if searching for something in particular you need to be very specific on what you are looking for and have the right gaps in words or it will not find it .
Also the only thing that would make things even easier is if i could also do the rest of my accounts on this system as then i wouldn't need to export my invoices to another system.

Avantages

Big change makes it easy to take photos and tag to job sheets time and date stamping. Allows for pictures of damage or problems prior to carrying out any work.
All job sheets are easy to email to customers.
Also covers health and safety issues especially with Covid at the moment.

Inconvénients

Nothing works well easy to use carry on

Avantages

It is very effective of timings of when jobs have been done and is very easy to create new jobs and allocated on to drivers.

Inconvénients

It can have its moments on being a little slow however this is usually when they are doing an update on the software which they warn you of anyway

Avantages

Initially, we required a vehicle tracking software to replace Road Angel. Big Change was the obvious choice as the price was competitive and came with a host of additional features such as job planning.
Excellent customer service, which I know is vital in a software company. I really, really like the new university training platform as you can never know enough.

Inconvénients

I will be honest, there is nothing I dislike about the software or the user experience.

Avantages

It does just what i need it to do saving time and money

Inconvénients

All good o the customer service side however sales side seem only wanted to get the sales and move on.

Avantages

Customer service / support provided, always helpful.

Inconvénients

Some aspects of CRM not as functionally developed as would like it to be

Avantages

It is a good overview of work completed, all detailed information for each site in one place. You can use the new ideas portal for any suggestions you have to better the system.

Inconvénients

Still requires fixes and additional benefits for certain things.

Avantages

Somewhat adaptable, The ability to see the work finished and ready to invoice asap

Inconvénients

Support, especially with API, you have to wait for a developer to look over the issue. Our IT also bemoans that the API changes without warning

Avantages

The reports produced are very well detailed.

Inconvénients

Tracker lagging and the use of admin not being tailored to specifics.

Avantages

Easy to use, easy to set up and you have the support from Road Crew when you need it.

Inconvénients

I have no cons for this product so far, it has been great for our business.

Avantages

The system is really easy to use and the price is excellent compared to others on the market

Inconvénients

The system covers everything that we require from the system

Avantages

I have found the system easy to work with and over the last several years I have seen the system perfect in many ways.
I find the CRM system the best I have ever used.

Inconvénients

I have had a small amount of training on the stock system and found this complicated and quite intense.

Avantages

ability to have all the information required on one system

Inconvénients

Not very easy calendar use due to the type of work we do.

Avantages

The software is a game changer and have systemised our business

Inconvénients

The lack of integration with accounting software but this is know sorted

Avantages

The information you can collate .
How you can alter what different people can view

Inconvénients

Sometimes the map doesn't work properly .
You zoom in and it can't keep up with the change , so the map gets distorted .

Avantages

Ease of use even if you are not an IT specialist

Streamlined the business

Does everything they ever said it would and more.

Inconvénients

As of yet we haven't found anything we dislike.

Avantages

The ease of use and the fact that everything is in one place

Inconvénients

Some of the forms are not easy to edit and also there are things that we would like to do that the system isn't capable of, however it is constantly evolving so i am sure we will get there

Avantages

I mainly use the software to track the location of our vehicles, and don’t often take advantage of the many other facilities. At some point in the future I feel sure we will use other features of the system.

Inconvénients

There isn’t anything I dislike - it does everything we need.

Avantages

easy to use, easy to customise, continuous updates

Inconvénients

getting data out of the system is difficult

Avantages

Simple to use interface, reporting (although we do not use the system to its full potential), access to historical data

Inconvénients

As far as the software is concerned, we have no issues

Avantages

Overall this product has saved myself numerous amounts of time. The ease of use in adding jobs to a schedule, invoicing & much more means i can spend more time with my customers.

Inconvénients

The look of the system could be improved slightly but this only a minor issue.

Avantages

It is easy to use, help is always available, Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly

Inconvénients

Would like to see customer assets separate from stock

Avantages

The ability to manage quickly plan and manage our mobile workforce

Inconvénients

Some of the areas we would like to use are over complicated and inflexible.

Avantages

Nice visual on screen so can see which jobs are coming up

Inconvénients

would like to be able to hover over the job and get more information without having to open it in view.
Do not like the way JW calculates travel time to and from jobs
would like a better timesheet function

Avantages

easy to access on mobile devices, able to set alerts and run reports including driving behaviour

Inconvénients

None really, compared with others systems we`ve used.

Avantages

Its easy to see what the engineers have done and look back on any specific dates, produce reports etc.

Inconvénients

Sometimes you cant see a clients signature on the sheet even when it is there.

Avantages

How easy it was to use and train people
on. The functionality and adaptability are first class.

Inconvénients

No issues or nothing that I am not a fan of.