BigChange

Avantages

I have found the system easy to work with and over the last several years I have seen the system perfect in many ways.
I find the CRM system the best I have ever used.

Inconvénients

I have had a small amount of training on the stock system and found this complicated and quite intense.

Avantages

ability to have all the information required on one system

Inconvénients

Not very easy calendar use due to the type of work we do.

Avantages

It is easy to view engineers/jobs on the main screen. Search function is also useful for specific searches i.e. individual engineers.

Inconvénients

Unscheduled jobs are not easy to separate and view quickly and in turn can't bulk schedule at one time i.e. 40/50 jobs. We can't blank out the availability of engineers i.e. holidays, training etc...

Avantages

The software is a game changer and have systemised our business

Inconvénients

The lack of integration with accounting software but this is know sorted

Avantages

It is an all in one solution. There are many 'similar' products out there but none that are packed with all the functionality that Jobwatch offers

Inconvénients

It requires quite alot of setting up, other products I have used dont require so much back-end set up and are able to create settings as and when necessary

Avantages

The information you can collate .
How you can alter what different people can view

Inconvénients

Sometimes the map doesn't work properly .
You zoom in and it can't keep up with the change , so the map gets distorted .

Avantages

Ease of use even if you are not an IT specialist

Streamlined the business

Does everything they ever said it would and more.

Inconvénients

As of yet we haven't found anything we dislike.

Avantages

The ease of use and the fact that everything is in one place

Inconvénients

Some of the forms are not easy to edit and also there are things that we would like to do that the system isn't capable of, however it is constantly evolving so i am sure we will get there

Avantages

Having a full overview of every day activities including tracking the technician's right through to the invoicing, all very simple to use yet very effective tool.

Inconvénients

Nothing at all. We have gained so much since using this system and have insights and overviews of all aspects of our business now.

Avantages

The software is easy to use and user friendly. Using the system daily, this is important from a functionality perspective.

Inconvénients

The scheduling side could be improved. The planner function could be a lot more useful but from creating the route, there doesn't seem to be anywhere to go from there.

Avantages

Everything ! Very Uder Friendly , live tracking of workforce ,

Inconvénients

The next step is to build on the Invoicing and Warehouse

Avantages

I mainly use the software to track the location of our vehicles, and don’t often take advantage of the many other facilities. At some point in the future I feel sure we will use other features of the system.

Inconvénients

There isn’t anything I dislike - it does everything we need.

Avantages

Fast, reliable and full package solution in one place.
Implementation team are amazing!
Top level service overall.

Inconvénients

Can't fault it and the R&D team at BigChange are working everyday to help us to improve and implement new features.

Avantages

Reports and scheduling contractors. Live job cards

Inconvénients

No templates available, you have to create almost everything from scratch, having templates and documents would make things easier, such as Inventories etc.

Avantages

easy to use, easy to customise, continuous updates

Inconvénients

getting data out of the system is difficult

Avantages

Much easier to plan work and its all in 1 place

Inconvénients

Vehicle trackers are slow and a bit clunky.
Not as easy to modify as your told and then everything is charged extra for changes.

Avantages

Love this system it was so easy to set up the Bigchange team are always here to help.
All teams find it extremely easy to use from the remote works on site to the office staff using the back office.

Inconvénients

Only small adjustments and you can send recommendations that are reviewed and looked at

Avantages

The integration of tracking and job management has allowed us to streamline our busy call out service.

Inconvénients

Occasionally, the "one size fits all" package doesn't relate exactly to our specific operation.

Avantages

Simple to use interface, reporting (although we do not use the system to its full potential), access to historical data

Inconvénients

As far as the software is concerned, we have no issues

Avantages

Timesheets, expenses , pdf library, stock taking, vehicle check

Inconvénients

It sometimes runs slow especially when running service sheets on a multiple door site

Avantages

It is easy to navigate and find information.

Inconvénients

It sometimes lags and you have to refresh to see all the information.

Avantages

The ease of use and amount of features and possibilities.

Inconvénients

Getting to learn it but I suppose that would be the same with any software.

Avantages

Engineer live updates on jobs.
Easier then previous system.
"Yeah it's alright" Hollie 2020

Inconvénients

At present there is no cost facility so tracking invoices and assigning them to jobs is a bit of a fudge.
Designing your own templates using the code translator is a bit basic and unless you know exactly what you are doing.
The email sending goes to everyone's junk mailboxes including our own. this is causing problems.
Not very easy to find individual jobs.
Unable to easily view individual web user jobs.

Avantages

There are so many features that can help a business. Work scheduler, maps for tracking resources, financial documents, reports, alerts are very useful.

Inconvénients

We've had quite a few issues with slowness of the screens. Updating times of jobs and information. It can be a little frustrating at times.

Avantages

This product has made a massive impact to our scheduling jobs, meetings etc.. I just love how easy it is to use. The more you use the software the easier it is to use,

Inconvénients

There really is not much I dont like about this software.

Avantages

It helps us keep on top of what we do on site, helps to clear up any customer disputes and helps other operatives see the job history when we re-attend

Inconvénients

Set up was quite difficult, and the on boarding team were quite hard to contact, and responses from them with site development were quite slow. We still haven't fully developed and checked the Consignment note function, and we were willing to pay extra to have this fast tracked.

Avantages

Overall this product has saved myself numerous amounts of time. The ease of use in adding jobs to a schedule, invoicing & much more means i can spend more time with my customers.

Inconvénients

The look of the system could be improved slightly but this only a minor issue.

Avantages

It is easy to use, help is always available, Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly

Inconvénients

Would like to see customer assets separate from stock

Avantages

The ability to manage quickly plan and manage our mobile workforce

Inconvénients

Some of the areas we would like to use are over complicated and inflexible.

Avantages

Ability to create reports, templates, worksheets plus intergrating trackers along with the CRM

Inconvénients

Issues we find and "Workarounds" or timescales to resolve issues, lack of commitment due to "managing expectations" however as a customer it would be helpful to have more than an email saying it is being escalated, would rather changes put into place.

Avantages

i'm still learning the product, i liked the ability to do multiple requirements

Inconvénients

Alot to learn and take on intially with the day job still requird to be performed

Avantages

Nice visual on screen so can see which jobs are coming up

Inconvénients

would like to be able to hover over the job and get more information without having to open it in view.
Do not like the way JW calculates travel time to and from jobs
would like a better timesheet function

Avantages

easy to access on mobile devices, able to set alerts and run reports including driving behaviour

Inconvénients

None really, compared with others systems we`ve used.

Avantages

Its easy to see what the engineers have done and look back on any specific dates, produce reports etc.

Inconvénients

Sometimes you cant see a clients signature on the sheet even when it is there.

Avantages

How easy it was to use and train people
on. The functionality and adaptability are first class.

Inconvénients

No issues or nothing that I am not a fan of.

Avantages

The system works well for producing invoices and linking with Sage. Its easy for our engineers to use and has increase efficiency

Inconvénients

Its been hard to get the system to work for our specific industry and isnt quite so well suited to a smaller company. Its difficult to get the parts side of the system working.

Avantages

The Big Change Software is straight forward to use and as long as you can get on line you can work from where ever you are at home or at work.

Inconvénients

I would really like to see how Big Change can run a stock system, as at the moment we have not been able to use Big Change for this.

Avantages

Easy to use and multiple functions for each jobs, customizable cards.

Inconvénients

having to enter driver ID every time even when switching some screens.

Avantages

Quick reference it helps us quickly pull up archive jobs and job cards

Inconvénients

When system goes down it stops us from working efficiently

Avantages

Great way to track and book our engineer works in daily

Inconvénients

It still needs some functionality options around scheduling plans - being able to see what is due when could be easier to nagivate.

Avantages

very user friendly and almost anything we would like to do Job watch has a solution

Inconvénients

Setting up contracts for regular maintenance visit

Avantages

Ease of use and trackability of staff.

Inconvénients

It's not the easiest to keep notes on - notes need to have more visibility and easier to get in and out of

Avantages

We recently moved over to this software and we are still in the early stages but so far, the system brings together all aspects of our business eliminating the need for different systems.

Inconvénients

The team have struggled with the layout of the software but i am sure they will soon get used to it.

Avantages

easy to use, everything you need to do your day to day job all in one place. their customer service and help centre sort out any issues that crop up quickly and efficiently, and they are really helpful and friendly.

Inconvénients

all of the aspects of this software that i use is effective and runs great so i have no issues

Avantages

The software is intuitive for both the web user and field service technician. The integration is relatively easy due to the flexible nature of the configuration. The customer support for the Roadcrew is first class.

Inconvénients

The lockdown complications meant that we had to introduce the system completely remotely, this probably caused the integration to take longer than expected but we dealt with it and worked with the Roadcrew to deliver it under the unusual circumstances.

Avantages

The implementation team have been nothing short of amazing. We have been using the system for a month now but still have the support required to iron out any issues. Would highly recommend the BigChange to anyone.

Inconvénients

There is one item which I am sure in time will come, when a job is duplicated instead of giving it a new job number I feel it should be the same number a - or / with a 2, 3,4 etc after. For example job 12345 for the first visit, 12345/2 for the 2nd visit etc.

Avantages

Much faster with processing invoices and assigning jobs to engineers.

Inconvénients

Long process if you want to increase prices of parts overall, took over 2 months last time with lots of chasing.

Avantages

The app is easy to use , simple to navigate around.

Inconvénients

efficient, sometimes to locate stock item for a job

Avantages

Intuative to use, however hard to master. Excellent Customer Service Support.

Inconvénients

Hard to Master.

Replacement Fobs are not covered and are expensive.

Avantages

Very easy to use. Very adaptable for our business

Inconvénients

There wasn't anything we disliked about the software, once Installed.