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- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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BigChange Review
The team mean well but actually getting anything actioned is very poor and spares side of it is below par at best!
i think the rest of it is brilliant and the best out there if im honest !
Avantages
The concept and job logging side is amazing 11 out of 10! but the implementation and spares and communication is shocking 2 out of 10
Inconvénients
Parts / spares is poor at best....................................
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Very Helpful
Clear recording of orders and Job scheduling
Avantages
I find it very clear with instructions, easy to use
Inconvénients
Setting up alerts a little confusing but once explained by support, very clear.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Awesome System
Great.
Avantages
Everything! Easy to use, visually great and effective
Inconvénients
The transfer of data from our old system to new didn't correlate very well however this is not an issue with our software - this was because we were using an archaic system previously
Réponse de Simpro Software
Thank you for your great review - we really appreciate our customers taking the time to review us.
And thank you to Res Lifts for recommending us!
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Its time for the Big Change
Link to sage, Field reporting and document integration, Gas Safe etc.
Avantages
Very early stages of use at the moment, but can already see the potential. Like the tracker integration. The number of ways information can be inputted . There is still a lot to learn. Need to answer in more depth later.
Inconvénients
Too early to know at this stage. Will know more later.
Réponse de Simpro Software
Welcome on board!
We are thrilled you have chosen to partner with us and are already seeing the benefits.
We have 24/7 support so any questions just let us know and we would be happy to help.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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The best on the market hands down
The BigChange software has really taken over the way we do things and is now constantly pushing our business forward to be more efficient in all the areas it encompasses.
Avantages
We like the ease of use and the fact that it was really easy for all the staff here to adjust to and start using.
Inconvénients
The integration features aren't as fully featured as we initially thought which means we can not use it in our business
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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So easy to use and the support staff are amazing
What a fantastic business, from the top to the road crew staff i have nothing but praise
Avantages
the road crew are fantastic for information and guided help
Inconvénients
i have no issues with it. any problems i have had have been resolved so quickly
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Review
We are now becoming paperless and streamlining all our processes
Avantages
Easy to use for all aspects of work, and combines Office and Engineers really well.
Inconvénients
Any suggestions take a while to action, if not a all.
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Really good program
Really happy and pleased with it
Avantages
It gives you lot of options and the customer service is really good
Inconvénients
It Sometimes can take a bit of time when working on the system
Réponse de Simpro Software
Thank you for your review and your lovely feedback will be passed along to our RoadCrew Customer Service Team.
We are pleased that you are pleased!
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Review of Big Change
Avantages
Easy to use - good range of data being collected
Inconvénients
Not much availability on reporting unless we want to spend a lot of money to get bespoke reports - filters arent good enough
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Road crew are Big Changes Biggest Assest
Avantages
Road crew are brilliant! Any issues I normally resolve first time.
Inconvénients
Sometimes the back office can be clunky.
Réponse de Simpro Software
Many thanks you for taking the time to review your BigChange experience, it is really appreciated.
Also a special big thank you for the kind words about our RoadCrew customer service team.
Your comments will be shared with the team.
Thanks again.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Makes my job easy
I started the job using big change, it made this process very easy. I was able to learn the ins and outs of the business whilst using big change. It made information very easy to learn. I then took on a financial role which is also easy to manage on big change. From running reports to invoicing - there is nothing I find hard about big change.
Avantages
Easy to manage the day of numerous operatives at one time. Able to access invoices/financial software really easy. I have never needed to ask for help with the software as everything has been easy to work out.
Inconvénients
Only issue I have had is Jobs being created then having the same job number as another job. This only happened once and has not happened again.
- Secteur d'activité : Sécurité et enquêtes
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Review of Big Change
customers get quick feedback and reports from the field sooner
Avantages
It makes life a lot easier and makes us as a company a lot more organised especially when we are out and about travelling 90% of the time.
Inconvénients
The templates are hard to set up when its comes to spacing
Réponse de Simpro Software
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- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Excellent System & Amazing helpful staff!!
Avantages
The system is amazing and covers all that we need within our company, Every day i am finding more and more new tools that Big Change have amongst there system. It supports all of the needs that my customers need down to live tracking, personalised work sheets, keeps track on the time spent on site and you can literally customise it to suit your company! The system itself is very easy to learn! Would highly recommend it to other customers
Inconvénients
Currently haven't found anything that i don't like about the system
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Big Change software
Synchronising our field operatives with administration staff is the main benefit we have seen to date
Avantages
The ability to link our field based operatives with administration staff therefore improving communications and minimising cost, delivering an enhanced customer experience.
Inconvénients
In the short time we have used this product we are unable to list any real negatives.
Réponse de Simpro Software
Welcome to BigChange!
Great to hear you are already seeing the benefits of your new system and we are here to help are you roll out the use of more features in your business.
Thanks for the review.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Good for Service business
We did struggle to get the service engineers to use it. However we mainly use as our CRM tool now.
Avantages
Easy to use.
Access from anywhere.
Looks impressive to internal and external stakeholders
Inconvénients
Purpose built Risk Assessment and Method statement function missing
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Big Change
Avantages
The software is easy to use and can be personalised to suit your business.
I am able to work more efficiently than on our old system and send out job reports in 5 minutes.
Inconvénients
The software can sometimes run a bit slow and freeze.
The job card takes a while to load and sometimes the images only half load.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Instant Accceptance
Very experienced, responsive and enthusiastic people have made all our interactions with Big Change very easy.
Avantages
The overall ease of use that reflects the simplicity that is built into the design of this system is tremendous. Everything from data migration through template creation to reporting has been very straight forward and the fact that it has had instant acceptance by all users has been astounding.
Inconvénients
We are still at an early stage of our project with vehicle tracking and core job scheduling operational but there is nothing so far that is raising any concerns.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Helping us set up
we are all very excited to be using this system full time
Avantages
love the tracker and currently testing with engineers
Inconvénients
at the moment we need to edit thing but have a meeting soon
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FANTASTIC MOBILE WORKFORCE MANAGEMENT SYSTEM
We've used BigChange for 3 years now and I can honestly say they've taken away the mounds of paperwork whilst streaming our service and operations. We're now much more efficient and get to invoice much quicker enabling our cash-flow to be much better! We owe everything to this company!
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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service
Very good service if we needed any advice on various aspects of the system - very friendly staff.
Avantages
all aspects of the scheduling and estimating are within one place.
Inconvénients
editing estimates once we have created and submitted.
Réponse de Simpro Software
Happy to hear your positive feedback on your BigChange system and your appreciation of having everything to hand on one platform.
Thanks for your review - it is appreciated.