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- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Useful instument
Avantages
the product is easy to use, and can fulfit perfectly our need
Inconvénients
the image and the interface and the report
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
User Revieww
Great
Avantages
This software is easy to use and is seamless across all channels to communicate with our clients. It's even easy to share products from the main website.
Inconvénients
When the software is upgraded it can sometimes be difficult to adjust.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Inside is a good platform
Avantages
I enjoy the ease of use of Inside and the customising options that allow you to change/modify things freely.
Inconvénients
I dislike the fact that it is not possible to screenshare outside of the website tab that the customer is on.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Easy, functional & visually engaging
Avantages
Very easy to use
A great company to partner with
Continually evolving to suit our needs
Meets all of our reporting requirements
The visualisation makes our agents far more engaged with our customers
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
I am an user for INSIDE and it is very much user friendly.
Avantages
It is easy and fast to access ,best way to interact with the customer's.
Inconvénients
Need more feature's so that we can use it and make easy for us.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Pretty good software - lots of customising
Avantages
I love the fact the the UI is so balanced and we have so many options for dispositions and sub-channels. A real life saver.
Inconvénients
That the routing algorithm doesn't seem to be transparent in how chats are routed (if done reactively)
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Thank you!
I would say it gets the job done, and helps visually engage the employees for 24-7intouch.
Avantages
It's a very cute environment for the beauty advisors working.....it makes work a little entertaining! I like programs that mask the dullness of work with a video game feel! That is awesome :)
Inconvénients
I'm not too sure, I kind of respect the program as it is and can accept it.
- Secteur d'activité : Sports
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Feed back of Inside
Avantages
As a INSIDE user i can shop what I want without leaving my door, even there is physical sales associate show me styles ,colors ,even how to dress up or dress down, that’s something amazing, there is no difference between I walk in the store, the only deference is that more convenient and even saving my time.
Inconvénients
No comment.honestly I like it with no comment.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
My experience
Avantages
I like the project! I think the system is very interesting and allows you to create a relationship with customers.
Inconvénients
Very confuse! I find it a little confusing at times, a little more simplified would be more beneficial for everyone
- Secteur d'activité : Articles de sport
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Recomendo!
Avantages
Excelente serviço e acompanhamento da equipa técnica, com resposta imediata e apoio 100% disponível.
Inconvénients
Algumas limitações de personalização para melhor serviço/experiência do cliente.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Interactive and easy
Avantages
The easy way to use it. The graphics and the report section.
Inconvénients
The fact that during the conversation there is no sound notification of a new message at all.
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
INSIDE Navigation
Great!
Avantages
Easy to navigate and to know what you are gonna do next to save information about chats.
Inconvénients
Having hard time putting the customers information
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Great for Live Chat
We are using INSIDE to speak with visitors on the website and answer their questions. I find it really helpful.
Avantages
I love that there are options for pre-written responses. Also, it is really helpful to see what guests are typing and where they are to get a sense of time zone. It is very easy to navigate.
Inconvénients
I feel like I am often having to fix the disposition because the person leaves the site, I think it should ask for a disposition if someone leaves.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
The best chat application
Avantages
Inside has all the features which we can use for responding to the customer without wasting time. Tools like product inquiry, attachments, templates, past history for chats, the chat statistics, review platform for the customer, this is a great package, a software which has everything.
Inconvénients
At times the product screen won't link to our website eway.ca
- Secteur d'activité : Bijoux et produits de luxe
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
There are always rooms for improvements
Avantages
The fact we can see browser history and the integration with the website
Inconvénients
The deployment of new features and cutomization have always problem
Integration with Salesforce is not so good
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Finally reaching the students where they are
Avantages
That we are able to proactively reach out to the students while they are browsing our site. We can provide them with real-time service and truly give them a personal feel not from a BOT.
Inconvénients
Still learning right now, we dont have many negatives
