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- Secteur d'activité : Logiciels
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Best of Breed live chat platform for supporting online customer service needs
Avantages
Great live chat solution which is just as easy to use for internal customer service staff as it is for online customers who need support
Inconvénients
As a standalone solution, I found the cost quite expensive, and it wasn't straight-forward to integrate with other applications/platforms.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Awesome service!
Live Engage is the BEST out there! The software is easy to use and the staff is very knowledgeable. If you care about customer service, Live Engage is for you. Utilizing your staff, Live Engage makes it easy to track responses and give great feedback to your guests! Try it! You won't be disappointed!
Avantages
Ease of use
Inconvénients
None
- Secteur d'activité : Machines
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
does the job
Avantages
works well for smaller organizations, especially where there are application engineers as well as in person sales teams to make sure they're online when necessary
Inconvénients
a little frustrating with the setup process, but it wasn't too bad. the user interface isn't terrible but I do see room for improvement.
- Secteur d'activité : Services et technologies de l'information
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Provenance de l'avis
Usability disaster
Horrible usability, trying to set up a custom button, even though I was following a tutorial they wrote, the tutorial didn't match up with the real thing, turned out the tutorial was old (why not remove it from your site??)
Trying to figure out myself how to 1. find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches) 2. just see if it is intuitive enough to do without tutorial (normally I am savvy enough to do this) but no.
Contacted customer support (which was also not really easy to find, had to go through the sales chat), even with their help it was a pain in the *ss. They were really helpful and friendly, the website and console is just a usability horror.
Avantages
Customer support is responsive and friendly.
Inconvénients
USABILITY! ahk
- Secteur d'activité : Relations gouvernementales
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
You can chat live with another person for many purposes.
Avantages
The LiveEngage provides platform for companies and independent freelancers to connect their clients directly. I've seen U.S. based retailers and financial institutions using this app to let their customers to chat with the customer service reps, and it was useful as i was able to take care of my concerns online instead of waiting on the phone for the actual person.
Inconvénients
Design-wise, there's a room for improvement. Nowadays, the visuals for other chat platforms are becoming simple but it seems to me that LiveEngage still is sticking to the old-fashion look - with several buttons and small tabs.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Fantastic!
Fantastic dispersion of the overloaded workflow of assisting people on the phones
Avantages
I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool
Inconvénients
It tends to get glitchy after a certain number of completed chats but you can just clear them out and it goes back to normal
Réponse de LivePerson
Thank you for the positive feedback! As far as the "glitches" go, we would love to learn more about what might be causing these glitches so hoping you can reach out to your account manager to resolve this!
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Horrible customer support
we had live chat on our website for a test.
Avantages
nothing really impressed me. I'm sure there are better live chat solutions out there that would most definitely have better customer support.
Inconvénients
terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.
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Provenance de l'avis
Awesome platform
I have used live person on many occasions and think it's great. The system is easy to use and offers very efficient communication.
Avantages
Easy to use
Inconvénients
Sometime goes down
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Simple and Easy way for communication
Avantages
The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business
Inconvénients
The thing that i dislike most about the application, Liveperson, is that the graphic user interface can use a much needed update.
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Provenance de l'avis
Value and support
Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful. They even called me back to see if I was having problems.
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Provenance de l'avis
Adds another dimension to your customer experience
Live chat makes it very easy for customers to engage with your support staff. LiveAgent is easy to install and configure. Setting up new agents and canned messages for quicker support is a breeze. Highly recommend!
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Provenance de l'avis
Great resource!
What a handy useful resource in finding software for my business. I needed this one to get what I was looking fit to stream line my tracking numbers.
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Provenance de l'avis
My overall thoughts
Avantages
I was new but found it to be very simple to use on a regular basis I have very few if any problems easy to learn.
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Provenance de l'avis
Love this!
Super simple and straight forward. Will definitely use again where able to. Highly recommend for use for business.
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Provenance de l'avis
Well done. Keep up the work.
This was a very useful program. I would not use anything else. Please keep this going. Thanks for the help
