Knack

Numerous bugs and lack of customer service taint an otherwise useful tool

This system worked well for what we needed this year. The main need was to create a system to enter and track points from our various members for year-end awards. This was a complex system to build because of the many different categories involved, and so far Knack has handled it. Building the system was extremely frustrating at times, as fields and properties would sometimes refuse to update, or the system would just hang and not do anything. I have built other apps with much the same issues. Customer service was initially helpful but now seems to ignore my requests for looking into bugs even after multiple attempts to have them resolved. We are on the middle tier plan. For example in one of my apps, the app simply hangs if I sort a certain table by one of the fields. Their answer was to not sort it by that field when using the app. I have also had records that should have been deleted not be deleted. I have put my own stop checks into the app and have not had any corrupted data as of yet, but the issues I've had do concern me.