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- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Refused to cancel after free trial, said email was inadequate notice of intent
Very Bad. Trifecta of petty, greedy, and dumb.
Avantages
Sounds like it might be easy to use, could obscure a lot of development detail.
Inconvénients
Didn't really get a chance to use it, and forgot to cancel within the 30 day window. OK, I'm out $25, my fault and I don't have a problem with that.
So I reply to one of their inquiry, follow up sales emails, say I need to cancel, I can't use it, WELL within the second ( the first PAID ) month that I am subscribed.
So I assume they might refund the first month out of goodwill, but of course they are not obligated so I don't mind if they don't.
But -- fun news-- despite TWO emails in that 2nd month requesting cancellation, ( I am not using it and not loading their servers or using their tech support in any way whatsoever, it cost them zero to have me subscribed and not even logging on)
They Bill me for a SECOND subscription month , because i didn't go through some "cancellation process".
If they are too dumb to prefer the extra $25 they scrounged off me to maintaining good will public image, I can't imagine they have personalities I want to deal with long term.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Very Disappointed
Avantages
Look of the app is very nice. The "Builder" they have come up with is innovative, not your normal database building tool. It takes some getting used to. There are some limitations to it, that other databases don't have.
Inconvénients
Very poor customer support, if you are on the lowest plan. They will not pick up the phone and call you, nor can you call them. They claim a response time of between 24 and 48 hours....not true. I am now having support requests unanswered for 4 days. Their blog and self-help support site are very poor. There is no main office or phone number, they all work from their homes across the US. Apparently, they don't have titles and they think it's funny to post pictures of themselves on their website with funny made up titles in the organization. This organization needs to grow up and get serious. I will terminate my plan with them and ask for a full refund if things don't improve dramatically in the next day or two.
- Secteur d'activité : Internet
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BEFORE YOU INVEST!: If you close or suspend your account you will lose all your work
I want to start by saying that knack is a great SAS application. The support team is also very good. That said, I've been told that I can download the records for my application, but the application itself will be destroyed if I close or supend my account.
The only option they provide is a freezing the account and paying a fee that starts at 9$/m. I understand they need to compensate for services rendered,but a frozen account that consumes little space and effectively zero server load makes investing development time a real issue.
I will pay the 9$/m to start, but that's just because I invested more then 300 hours on this application, and it breaks my hart to put it all in the trash.
Let this be a warning.
Avantages
Great app. Super support.
Inconvénients
No way to preserve application files at reasonable cost if account is place on hold.
Réponse de Knack
Hi, thanks for your review. We actually feel really good about offering an affordable plan to freeze your account! We added this feature at the request of our users. This way you don't need to pay full price if you have a seasonal app or just need to pause it for a while. And of course you can export all your data at any time.
- Secteur d'activité : Traduction et localisation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Slow Support
Can't fiinish my application.
Avantages
The system if friendly for using. But there is nothing more than that.
The tool problems are bigger than any good thing.
Inconvénients
There are BUGs witch can stop your development. And there will be no support agent to help you.
I'm on a week trying to solve two noticed bugs. In one case, I have created two links, but dependind on where they are in the page, one works with the action of the other.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Not worth it. There are better solutions out there.
I didn't find it helpful.
Avantages
It is relatively easy to use, otherwise I didn't notice anything outstanding, anything what would be worth mentioning here.
Inconvénients
I found it very limiting as it can handle only very basic tasks. I also didn't like that there is no mobile application. The way it displays on mobile device is very clumsy. Customer support is so so.
