Provet Cloud

Avantages

Integration with Weave, how I can have secured forms signed, easy to schedule, make notes, invoice, ect.

Inconvénients

I still struggle with getting my a correct report with the cost of my items deducted. My gross report because of that does not reflect appropriately.

Avantages

Article management, booking of patients, lab integration

Inconvénients

The new look implemented today, it's just a grey mass of text, this was not an improvment for the users. Colours hard to separate from each other the look almost the same. Stock management do not work properly wheen have two different sites. Scheduling when updates need to be done on existing schedule with bookings already done.

Avantages

Easy to use and very intuitive compared to a lot of the competing tools. Patient management is excellent. Consultation flow works well although some tools for reducing missed/miss charging would be beneficial here. API is one of the best for veterinary software. The team are always working on more integrations which generally work well without issue.

Inconvénients

More data accessible via the API. Some tools for billing rules (not just templates) to reduced the chance of missed items. Label printing can be buggy at points.

Avantages

Hard to find much good. Some ready integration with lab- and payment solutions

Inconvénients

Very messy user panel, several clicks for simple tasks, the overall feeling is "I am lost".
E.g finding lab or pathology results is sometimes just not possible, you don't find the path.
Prescribing drugs is just basics, you cannot rep your tasks
Finding diagnosis etc is a hell. You'd better know what to look for to make a search, well yeah, the you should not even have to search, do you?
And so on and so fourth. And about the support: yes they may answer, but with these massive problems, who cares anymore - you get exhausted and feel it is not the task of the end users to do the development work.

Avantages

- The fact that it can be customized to fit different purposes - you are able to create a Provet page for each clinic within your hospital where each one has it owns settings according to the need of the users.
- That you can integrate your referrals straight into the software and send email replies through it without having to deal with a separate email.
- You can continue to alter some parts of the software.

Inconvénients

- You need a lot of assistance/training when you start using the software, it's not logical to understand by itself.
- Even though it's positive to be able to continue to adapt the software as you go along, it also makes it difficult for the users to keep up.
- Online platform makes it vulnerable.

Avantages

Easy to use, easy integration, Like that I can use it on my Iphone

Inconvénients

The cost and all the add ons that cost more

Avantages

I'm glad to report that we very happy to use and recommend Provet Cloud. First of all, having it based in the cloud, allowing access from any point and seamless updates, is a major plus over desk-based systems.
The appearance on the screen is fresh, intuitive and user friendly. Features to communicate with the client work very well and we have received lots of positive feedback from clients particularly in relation to text confirmation and reminders of appointments.
The support and backup has been very good. All issues have been dealt with professionally and quickly. The knowledge base was very useful for giving overall help when starting to use Provet Cloud. The in-app messenger provides instant access to support when needed and is a very easy and useful way to communicate.
We have just moved from a paper-based system and are still learning how to best use the system but are very happy we made the right choice and that it has lot more to offer us as we get more familiar with it and as our practice grows. Price wise I think it represents exceptional value for money.

Inconvénients

Very little not to like about this package. There is not (yet) an app which could be used offline which would be very useful for the large animal section of the practice.

Avantages

Cloud based, fully automated and very comprehensive. It is developed very user friendly. Possibility for lab equipment connection.

Inconvénients

Lack of separate field for annual vaccination and separate reminder for that. Otherwise fully complete.

Avantages

Planning and updating work shifts is much more easier than earlier with Provet.Net. Payment options are better and more-sided than earlier with Provet.Net.
Admin options are easy to use.

Inconvénients

Search function should be more clear and quick. Also would be nice if Provet Cloud had more options to search.
Also I'd like if the Appointment reason was connected to the group which covers the same kind of reasons so you'll not needed to write the reason manually.
User quide is missing: I'D like to have for example pdf.manual available.

Avantages

Connectivity between practice and client and branches

Inconvénients

Integration did present us with problems and I feel had the staff doing the conversion visited our sites prior to arriving to do conversion precious time would not have been lost on ironing out issues. I think info we supply prior to conversion should definately be checked thoroughly prior to conversion rather than assumption all correct

Avantages

the option to create templates to write the clinical exam more quickly and accurately

Inconvénients

Difficulties do connect with Idexx station.

Avantages

I like how simple it is to use. I generally use this when typing clients notes, adding histories/lab results, booking appointments/repeat meds and pricing things up.

Inconvénients

I believe there are many other great features on this software that aren't really clearly available.

Avantages

Clear screen and logical work flow
Client feedback
Ability to develop tick box templates for clinical notes

Inconvénients

Still struggling with stock levels and batch control
Not quite integrated with Covetrus
Have to email insurance forms

Avantages

The ability to perform different tasks in a variety of ways. Great for staying in contact with clients. Quick label printer. The dashboard is great, patients with medication etc to collect appear here plus appointments for quick reference. Easy to search for patients/clients. Love the email, text and estimate facilities. Fantastic to have automated reminders within PMS.
Provet's support is brilliant, am confident queries are dealt with and overcome. Speech bubble support makes this very simple.

Inconvénients

Would be great to link with something like Constant Contact / Mail Chimp for our blogs so our regular clients visit & interact with our website.
Would like to be able to prescribe medication without having to go via consultation.

Avantages

i think the advanced search feature particularly useful for research, i like the way you can narrow your search to a specific client /patient or can search for a group of patients

Inconvénients

it can often make basic tasks seem very complex with a lot of 'clicks' needed to reach the destination you want

Avantages

The many aspects. I liked that one can set the price I bougt for and than figure out a price. Before I never knew that and I have been working as a veterinary surgeon for almost 20 years.

Inconvénients

When their is an invoice I wish one could use OCR -number to easier clear invoices. I would gladely pay for it

Avantages

Having everything online and being able to access the system anywhere (with internet) is so helpful. Stock control is useful once it's set up correctly.

Inconvénients

Having to finalise zero invoices. Having to click multiple times to print a form. Not being able to edit a form without downloading.

Avantages

The ability to continue to develop and enhance the software to mt our requirements moving forward

Inconvénients

Sometimes workflow can be difficult to follow for the complex requirements moving between departments that we have

Avantages

Having used a number of PMSs, I never fail to be impressed by the ease of use of the software, and intuitive functionality.

Inconvénients

It would be good to be able to manually enter the species. Working with zoo and exotics, the species and breed selection drop-downs prove very limited; most of my patients are 'mammal - other'

Avantages

It is simple, reliable and user friendly software to use. One of the best in the market.

Inconvénients

Difficult to follow previous appointment of the same patient

Avantages

patient remission feedback e-mail system is good

Inconvénients

Setting up the business settings is very complicated. There are still many defects that make daily activities very difficult, many errors and the customer support is unable to give advise/help in these problems.

Does not work with IDEXX external laboratories yet as the system is now under some changes.

Avantages

Access to the system is easy and file attachments very easy and time-efficient compared to what we had before.

Inconvénients

Not really the software, but I am an old dog having to learn new tricks. Not really set up for a multi-branch practice yet, but problems are worked upon straight away.

Avantages

Love the fact that the isnt pretty much any major hardware requirements for it since its based online. Great features. Even the free version is robust enough for any single doctor practice that is just starting to get their office going. Love the fact that you can add more features a la carte. It's a great way to expand your PIMS as your needs grow.

Inconvénients

Some of the features that you can choose a la carte should've been included in the more expensive premium package. Specially the label printing, referral system and the Permission Management for users.

Avantages

Easy to use, nice feedback system and pleasant aesthetic.

Inconvénients

Customer management needs more improvement, categorization of clients would save a lot of time when performing accounting. Also schedule feature should be revised for easier and flexible use.

Avantages

Ease of use, fast, customisation, access online

Inconvénients

The layout on the screen is a bit too 'busy', would like to be able to customise the colours and format of the layout a bit more

Avantages

You can use it anywhere...at work, at home. If ther are days off at work, it is good to see what's coming next day.

Inconvénients

The bills you have confirmed you can´t deleted. Sometimes happends that double bills, and it is hard to fix them. Would be better if ther are possibility to delate wrong or double bills.

Avantages

Appontment calendar view is more developed than the previous version we used in Provet Net.

Inconvénients

The overall design and appearance is not user friendly. The system seems to be uncompleted and thus more time consumig to use.

Avantages

It looks nice. When You learn more about the cloud more, it gets easier.

Inconvénients

The billing does not function like it should. It could be made more easy.
When You want to look at past patients, it's too messy to find.

Avantages

The conection between departments of the Hospital

Inconvénients

The dificulty to use easly. You have to put one case per time... Sometimes we work with many cases together

Avantages

Price, cheaper than Provetnet. More modern look than in Provetnet.

Inconvénients

Not suitable for equine practice, mostly horses but allso smalll animals.

Avantages

The look is neat and stylish. Medications can be clicked to the patient's papers easily.

Inconvénients

Provet.net was simpler, easier, this has a lot of clicking and scrolling.

Avantages

That you can order lab tests directly in the system and the price will attached automatically. It is rather simple, when you get that far, to have the contact with the customers insurance company. I think the system we used before (Trofast) has a lot of more "shortcuts" that saved us a lot of time.

Inconvénients

All these "clicks". Everything take a lot more time to do now, earlier I used the system Trofast. I spend a lot of more time at the computor desk today, than with our earlier system.

Avantages

Even the free version has all the basic functionalities. It is not too difficult to use and understand.

Inconvénients

There have been some bugs in the software (even customer support needs to look into) and it has limited ability to delete information.

Avantages

Purchace and start was really easy.
Simple to use and good raports for all needs. Customer service excellent!

Inconvénients

Web time appointment (clumsy and old looking), I desided not to use it.
Waiting for important connections to come...

Avantages

Easy access to patients and pets. Great to be able to send an invoice straight away by e-mail. Able to access patient and client info quickly.

Inconvénients

Unable to give discounts on the final invoice or rounding the amount on the invoice. It would be nice to be able to show on the invoice rounding up or down of the final amount

Avantages

the search engine is simple and straightforward

Inconvénients

entering a barcode will open a new, not necessary, window

Avantages

Easy to use, it's mostly been self explanatory to use. Has most function you would require, and if not it's easy to suggest improvements to the company which they will take on board and often implement.

Inconvénients

Hard to think of negative points but guess having to use multiple tabs rather than easily being able to switch betwen client/patient info and appointment bookings. There may be ways around this but we haven't discovered them yet.

Avantages

I like most that I can send files via email.

Inconvénients

Least I like that software is often slow.

Avantages

adding my own picture and that´s not much

Inconvénients

everything is so hard and takes time mllion yers.

Avantages

provet cloud is easy to use. whenever i encounter problem, help is always there.

Inconvénients

there is no clinical template in english language.

Avantages

The support i awesome. Never any problem solving my issues

Inconvénients

A lot of "clicks" . Really annoying sometimes

Avantages

That it is a lot of possibilities to get the software as we want it. Easy to fill in laboratory answers. I like that all analysis can go over automatically from the IDEXX system.

Inconvénients

Sometimes many "clicks" to get to the right place....

Avantages

The programme is flexible and saves time when all data are filled in.

Inconvénients

List of diagnosis, especially for large animals, is not optimal. But improvement is promised.

Avantages

Simple, correlates with our needs. Helps count the remedies amount and cost.

Inconvénients

It`s sometimes difficult to correct the mistakes one has done but it will be easier if you get used to the whole program.

Avantages

Loads of functions, I am still learning how to utilise its all possibilities.

Inconvénients

A lot of clicking to get anything done.

Avantages

Good features, easy to use, easy to switch between different departments without logging out and back in again

Inconvénients

Takes a while to learn the software, and to learn how to effectively use it to clients and my benefit

Avantages

It does what it says on the tin, and more!
Very easy to navigate throught the various pages and very easy to work through notes as a clinician. Staff very happy with the system as well - which makes for a happy boss.

Inconvénients

Struggling to find any. Nothing!

Avantages

It is very easy to use, nice interface.

Inconvénients

there is nothing I don't like about this software until now

Avantages

Easy to work with
Intuitive
Cloud based

Inconvénients

No integration with Sage or with the whole seller NVS