Smartsheet

Avantages

The customer care support are very responsive. The tool is so easy to use

Inconvénients

I had issues integrating it with other tools, but customer care helped me

Alternatives envisagées 

Pourquoi choisir Smartsheet 

Logiciel antérieur 

Pourquoi passer à Smartsheet

Avantages

Modular, customisable, fairly rapidly evolving platform. Familiar UI with many common features to Excel / MS products, so very easy to pick up and eventually master. Smartsheet is a bit lego-ish in that you can build more or less anything you want with a mid-level subscription.

The user-populated forums are a really good resource, you'll find plenty of potential and actual answers by simply searching for what you're trying to achieve/fix.

Free users able to collaborate with sheets/reports/dashboards without an account (although not without headaches - see below), which allows for effective collaboration on projects.

Inconvénients

Customer support is hit and (mainly) miss. Getting timely answers to account questions is not a reliable process and effective account management seems to be a service Smartsheet would rather upsell than provide as a standard offering.

Some basic functionality is missing, as verified by a few searches on user forums. That said, Smartsheet do roll out updates fairly regularly which can hit the spot, depending on what you're hoping for.

Being able to share with non-account holder colleagues as 'free users' has been great, albeit the onboarding process can be clunky and confusion prevails with Smartsheet encouraging all new users to request a paid account through the main admin, or creating a free trial account, which then needs downsizing to a 'free user'. This part could be much, much more transparent.

Data security. Smartsheet is particularly shifty about where it stores data, and we never managed to get assurances that all our data could or would be stored in the EU, which is a fundamental requirement.

Avantages

Smartsheet makes it possible to plan, track, automate, execute and report on work in real-time.
I like that Smartsheet has robust backed integration capability which help connect with a wide range of external apps such as Okta, Tableau, Google Calendar etc.

Inconvénients

I am working in two current organizations and Smartsheet barely let me down on either.

Avantages

I've worked on Smartsheet for many years and have always said it's like Excel but on steroids! My favorite part of Smartsheet is the automation alerts we can create.

Inconvénients

That you can't have multiple font colors in one cell. Sometimes the data we enter into a cell needs to have a specific font color which Smartsheet does offer. However, it doesn't allow us to have 2 different font colors in the same cell like Excel has. It would be great to have this feature!

Avantages

I like the features which enhance collaboration with teammates for effective project management.

Inconvénients

Have not experienced any issues or challenges so far.

Avantages

I love the friendly user interface which makes it easy to use and manage events

Inconvénients

The support is unreliable at times which is a downside

Avantages

The conditional formatting feature has been instrumental in helping us to identify tasks that require high priority attention. I like how we can attach files directly to tasks without the need to rely on third party platforms.

Inconvénients

Setting up complex workflows is not that straightforward and requires advanced technical knowledge and expertise.

Avantages

I like that the tool has possess a great features that make project management and scheduling easy. Customer support is also proactive.

Inconvénients

The tool works seamlessly well and i have not had any issues

Avantages

I like the flexibility that comes with the tool which makes it easy to handle multiple projects and collaborate with other team members,

Inconvénients

The tool comes at a cost that is slightly higher than alternatives that does the same job

Avantages

I like the customizable dashboards that smartsheet has which enable you to monitor and oversee your key metrics in one place. Its robust reporting tools are invaluable in spotting and sorting out critical issues.

Inconvénients

Configuring automations for advanced workflows requires high technical knowledge.

Avantages

I like that the tool offers custom reports and it can be automated to streamline workflow.

Inconvénients

Despite being easy to deploy it is complex and might have a steep learning curve to new users.

Avantages

It has been the best tool so far, so easy to learn and use

Inconvénients

Since I started using it, it has been working well

Avantages

So easy to learn and use. The pricing is also worth it

Inconvénients

It has been working greatly, I have no issues

Avantages

It feels like a user-friendly, robust and easily customizable version of Excel. (Or at least that's how my team tends to use it.) I especially love the ability to set reminders and notifications AND to attach documents and proofs directly in SmartSheet. It has solved many project management issues on my team.

Inconvénients

There's a few simple features that don't exist that would make my sheets much more user friendly, but nothing that has caused big issues.

Avantages

This project management solution has been making work easier for us.
Smartsheet is so impressive.

Inconvénients

I have zero dislikes for Smartsheet.
Smartsheet is flawless.

Avantages

The tool is easy to use even to non technical members

Inconvénients

At times the loading time is quite high causing delays

Avantages

Having come from a company with no task management, SmartSheets makes it easy to know where a project is at, who is handling it, etc.

Inconvénients

It has very limited free capabilites and puts most features behind a pay wall.

Avantages

I like its collaborative capabilities that enable various teams to access and share important project information from one single platform. I also like its intuitive automation tools which makes it simple to create automations of repetitive tasks.

Inconvénients

It would be beneficial if its functionalities were improved to make it ideal for hybrid project management use cases.

Avantages

Smartsheet's flexibility is great and definitely allows us to build the types of sheets, forms and reports that we actually need for our business.

Inconvénients

There are fewer formatting options available in Smartsheet among most of the spreadsheet software.

Avantages

From customizable views and dashboards to automation rules and project templates we can adjust the platform to fit our work flows and group structure accordingly.

Inconvénients

Smartsheet can possibly lag in its performance while working with huge datasets or complex formulas.

Avantages

The software helps to keep the data at one stage and can be easily accessible on various devices by the users also helps to manage the record

Inconvénients

The beginning process is a bit complex to understand so as to operate with the software

Avantages

User-friendly, customized, automation, collaboration

Inconvénients

Complexity for simple task limited mobility costly

Avantages

Saved time, saved multiple communications , many functions with spreadsheet exports.

Inconvénients

Dashboards could be recorded for training and set up purposes. It's a great feature but needs to be supported with training.

Alternatives envisagées 

Pourquoi passer à Smartsheet

Avantages

The best features for our team include customizable fields and forms creation. These allow us to create project sheets that align perfectly with our workflow.

Inconvénients

One area where Smartsheet could be improved is in task management. While it offers task management features, we found them to be less robust compared to Atlassian.

Avantages

Smartsheet incorporates project management tools and techniques in its reporting system. It is also very easy to understand the report

Inconvénients

The software user may need some training.