WhatsUp Gold

Avantages

I have been using what up gold for over ten years so i can tell you this is a sure value. It give you a global View of your data center health with a simple Dashboard, and you can custumize it easily. No agent is needed if you use snmp.

Inconvénients

Some new futures doesn t work perfectly and need some improvment. It is a little bit backward if you look to other new génération of products like datadog.

Avantages

This product is easy to set up and has minimum specs - we monitor nearly a thousand systems and sites using just one WUG server.
This product doesn't have bolt-on applications that makes it hard to manage and upgrade down the road.
This product has a lot of value for the money.

Inconvénients

No API interface available for automation of monitoring.
No complex alert logic or recovery notification options available.
Minimum features (plays into some of the Pros, however).

Avantages

The Dashboard and ease of setting up new devices and alerting.

Inconvénients

Took a bit to learn the interface and how to set up active monitors.

Avantages

I love the depth at which we can monitor not only bare metal devices, but Windows Services, ports, certificates, hardware performance, and connectivity.

Inconvénients

It is difficult to manage individual object presence in the application.

Avantages

The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product.

The ease of putting specific graph items on a page (dashboard) is also very useful.

Inconvénients

The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints 10 times faster. This performance limitation is the biggest week point between your products and the competition. I maintain a CACTI server to do the heavy lifting for graphing high density interface switches in the data centers because WUG is too slow.

The thing that I like least about the software is the inability of the administrator to manage other users views. and the lack of an anonymous view. You want to be able to give upper management a link to click on to see pretty graphs and charts. They do not want to have to log in. And you do not want them messing up the view so it constantly has to be fixed. Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this.

Avantages

It fits exactly what we need it to do. Monitor our devices and send us alerts when there is an issue. The schematic is also very helpful because we have it broken down into locations and grouped together to make things easier to use. It is also very helpful to put in all the information we have into the details of the device so that its all in one place. It helps us stay organized!

Inconvénients

The set up was atrocious. We had to run a scan like 6 times to find everything. Eventually I had to add things in one by one which took forever. It is not simple to use. You have to really understand the icons and how things are linked within the software. I wished there was better documentation and videos about this. Especially with the setup. The whole installation and setup was a nightmare.

Alternatives envisagées 

Checkmk, PRTG et ManageEngine Endpoint CentralS'ouvre dans un nouvel onglet

Pourquoi choisir WhatsUp Gold 

It was absurdly expensive.

Pourquoi passer à WhatsUp Gold

It had everything we wanted (feature wise) and the price was good. The demo we had was awesome and sold us on the product. I worked with [SENSITIVE CONTENT HIDDEN] who was exceptional at getting us the info we wanted and helping us see that this product was what we wanted. She was overall amazing.

Avantages

We mostly use WhatsUp for server and service monitoring but we also use it for configuration management on the majority of our network devices, Netflow Analysis, and Application monitoring. For years WUG has been a solid investment and the constant flow of updates keeps adding new features with every release. With the ability to create your own custom monitors and actions WUG will let you do almost anything you can think of.

Inconvénients

Because it is so customizable there is a lot to do to make use of the full capabilities of WUG. It would also be nice to see external integrations via an API of some sort bring able to quickly pull info from WUG using a Slack or Teams bot would be handy. An enhancement of the reporting capabilities such as embedded dashboards allowing users to present information from WUG on other websites and services would help admins present WUG information to customers more easily.

Avantages

It is easy to use once it is set up. The monitoring is accurate.

Inconvénients

Initial setup and scans took a while. Once they were complete, the product works well.

Avantages

Notifications, Alerts and Analytics are the most useful features for me.

Inconvénients

Nothing so far. Everything works as we need.

Alternatives envisagées 

PRTG

Pourquoi passer à WhatsUp Gold

Ease of configuration and deployment.

Avantages

it is simple and easy to setup.
the graphical interface is user friendly and most of the options are easy to locate.
adding and removing any device is fairly simple.
the built in monitoring maps is a very convenient feature.

Inconvénients

it starts to hang and crash when large number of devices are added to it for monitoring.
so it is not suited for medium or large enterprises with more than 100 nodes for monitoring.

Avantages

The ease of use is great even for someone new in the network field. I thought the integration into my network was easy and working with the techs at Progress to set everything up makes the process simple.

Inconvénients

I am not a fan of having to rescan a device to pick up changes. If you rescan a device, you may have to disable monitoring for all other new ports picked up on the switch.

Avantages

First is its reliability. I have matched it against other products such as CACTI and more accurate in the numbers game. Also, its flexibility when it comes to even exporting and importing of databases to new versions of WUG. Another aspect I like is how there is always constant improvement with the product. The versions never stay static. Always moving forward. I have in recent made of suggestion and IPSwitch said they would investigate it and possibly have it in a beta release.

Inconvénients

This is a most difficult question to answer. If I had to come up with anything ... It is that they are under staffed. Every single employee on tech side, sales, marketing must be working 24 hours a day 7 days a week. Answers are always 100 percent correct but the same staff answers your questions. Those employee s need help. Hire !!!

Avantages

I like the amount of monitoring this platform can do. Pretty much if the item is somehow connected to the network, it can be monitored by this platform. Whatsupgold has been good in terms of letting us know proactively when a key system is down and for monitoring the bandwidth at our network sites. It's been a very solid platform when doing some basic things

Inconvénients

The interface is very unintuitive. It feels like you need to take a course on the platform in order to use it successfully. There are alot of options within the platform, but getting them all to work in a clear/clean fashion takes alot of work. Sometimes it feels like you need adjust to the limitations of the platform rather then the platform conforming to you. It doesn't feel as modern as it once did.

Avantages

Basic installation and configuration of WUG is very easy. Out of the box, there are many monitors that can be set up without a large amount of experience. The titles and tooltips make setting up the initial software package very simple.

Inconvénients

Adding non-default alerts seem to be a little more difficult than should be.

Avantages

Discovery of devices works really well. The ability to create custom SNMP, WMI, and Powershell monitors is also very valuable.

Inconvénients

The frequency of supported monitors being built and added to the solution is quite slow. For example, Unifi support has been discussed for multiple years, but is still not available.

Avantages

Integration with our systems was easy. IP monitoring helps us reduce downtime. Server monitoring alerts us to failed hard drive so we can quickly replace them before it's too late.

Inconvénients

I have not personally run into any areas of the software that I wasn't happy with.

Avantages

Once it is setup, it keeps working without issues.

Inconvénients

Setting up new alerts can be challenging.

Avantages

You can monitor nearly anything all at the same time. Anything from Database instances to a single SNMP trap can be monitored. Alerting works great and saves me the trouble of telling someone a room is overheating or power is out.

Inconvénients

Setup can be rather finicky and difficult to understand. Response time is also rather slow and can fool you into thinking it's not working.

Avantages

What's up is very functional and a great tool for any network. I really enjoy knowing what happens when.

Inconvénients

The newer version has taken a bit to get used to. I do believe I will enjoy it more once I get it configured like I want it.

Avantages

I like that it sends us notifications when a device goes down on the network. It allows us to be able to start troubleshooting before we get a call from a customer. The Network Traffic Analysis tool also helps us to monitor traffic and find potential problems.

Inconvénients

I don't really have any complaints about the product.

Avantages

The ease of use and the renewal cost of the product

Inconvénients

the more the product grows the more functionality they seem to take out of it.

Avantages

I am familiar with the interface. The price model is acceptable. .

Inconvénients

The product has limited functionality and is inflexible to use as a 24x7 monitoring tool. Software updates may fix some problems but often introduce more problems. Overall I am very disappointed with What's Up Gold.

Avantages

I have used the product for well over 10 years. It has been consistently east to use. With each major revision new features are added, some we use some we don't but the product has always met our needs.

Inconvénients

Nothing major. Every product has these little things but nothing I would say is truly a negative.

Avantages

Its easy to deploy and add new servers to get monitored.

Inconvénients

Not really a con, just some times we get alerts because the WUG service will reboot.

Avantages

I have been using WUG for over 10 years now across many different environments - It's my primary go-to monitoring solution for both on-prem and cloud-hosted servers.

Solid application, easy to configure, and extremely powerful feature set.

Inconvénients

The interface can be confusing at times due to the number of features.