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- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
It's good in an overall point of view
Avantages
It's easy to create reports. Data Source contains most of the objects to create complex reports. When a request is sent to the support team, it is responded in short time. There is plenty of information in the community website.
Inconvénients
I have to create amendments as many as product I need to add or remove. I have to wait 1 min for a bill run to create an invoice. The UI could be more modern. The search engine needs improvement. It takes at least 2 minutes to find a paymet using the payment number.
- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Implemented this Product for a Start-up
My overall experience was great! Once we were up and running I had few questions and the questions I did have were answered quickly and efficiently.
Avantages
My first job out of college was a start-up technology company. They had just purchased Zuora and it was my job to implement it. It was a seamless and great experience. The system is intuitive and easy to use despite our implementation specialist (who is no longer there). I was able to teach myself a good amount and use the product daily.
Inconvénients
The reports provided were not exactly what I needed so I was left to create many manual reports. I still obtained the information I needed, but it too longer.
- Secteur d'activité : Logiciels
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Provenance de l'avis
A powerful product
Avantages
Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.
Inconvénients
Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Was a nightmare for our organization.
Avantages
Not many. Barely got the job done for our needs.
Inconvénients
Didn't scale with out tech stack. So many outdated features. Implementation was extremely pricey.
- Secteur d'activité : Logiciels
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Provenance de l'avis
Excellent subscription-based billing platform
Avantages
Zuora offers a robust and flexible platform, which can meet anyone's needs, from a small mom & pop shopping website to a big corporation, which is trading publicly. They provide outstanding technical and customer support and they will hold your hand until you're finally happy. And once everything is setup, you will not need to think about Zuora setup, it's just doing its work, collecting money, extending subscriptions, calculating MRR, dealing with taxes, sending you reports, etc.
Inconvénients
Learning curve might look too steep, but it depends on your experience with subscription based services.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 1 001–5 000 employés
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Provenance de l'avis
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Over hyped Subscription management and Billing solution
Avantages
API driven Easy to use Simple to navigate and set upEasy to use repetitive billing
Inconvénients
Cannot handle even the basic multi currency properlyToo flat and simple product catalog modelNon customizable and extensible Rigid
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Very efficient, recurring billing and management software.
Organized and great looking. Once you find a groove in this software, it's pretty easy to use!
Avantages
Great looking platform that manages all clients and deals well. Also has in-depth reporting to make sure everything is controlled.
Inconvénients
Can be overwhelming. THere are lots of reports and features that can be hard to use and figure out. Alos the speed of the reporting is a little laggy due to the memory space available.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Completa e intuitiva
Avantages
Ho provato ad usare Zuora per la gestione delle fatture di una piccola azienda e devo dire che pur non essendo io nel ramo finanziario mi è sembrata semplice e intuitiva.
Inconvénients
A volte i tempi di caricamento sono stati abbastanza lenti.
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Best Billing Platform For Subscription Business
Avantages
I like the seamless experience in updating the billing plans when I either make changes to the prices or add/take away features from my subscription
Inconvénients
I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Zuora is clean and simple to use.
Avantages
The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.
Inconvénients
Zuora lacks customization for individual accounts and isn't completely dummy proof so agents can easily make mistakes.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Zuora Review
Avantages
Supports lots of billing models and different pricing structures, billing periodicity, frequency, etc. Has native integrations with Salesforce.com and different payment gateways. User friendly system, well designed for subscription billing. Supports multiply features.
Inconvénients
Expensive pricing structure. Long implementation time.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Good tool, but lacks UX enhancements and easy support
Avantages
What sets Zuora apart is it's ability for revenue recognition and for the more financially integrated pieces required for accounting.
Inconvénients
The tool however can be confusing to use at times and support is not easily accessible. Zuora really needs improvements to their UX to make it more user friendly.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
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Provenance de l'avis
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Finally
Glad to finally have something reliable.
Avantages
Zuora is the first billing system that has actually got the job done for us. It fully encompasses our needs.
Inconvénients
While Zuora does meet our needs, it comes at a steep price. Despite pricing, the benefits of having a reliable billing system are worth it.
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Our company loves Zuora!
Avantages
Seamless integration with Salesforce, making it convenient to work out of a single application rather than multiple ones.
Inconvénients
Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Zuora for billing
Avantages
It's a great tool for billing on a subscription service. Sometimes the system can be too complicated with the way it can be setup.
Inconvénients
Reporting needs some work, especially out of the box it's not the easiest to run.
- Secteur d'activité : Génie mécanique ou industriel
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Provenance de l'avis
Strong product with a lot of engineering work behind it
Avantages
Sold product. Covers a lot of use cases with some good custom-ability features. Definitely a big time saver when fully setup.
Inconvénients
Analytics are lacking, with some questions on how accurate/recent the numbers are. People were nice but never really went above and beyond.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Implementation difficulty
Avantages
Should work for subscription needs but we are still new to the software and just finished implementation.
Inconvénients
Implementation team very difficult to understand - language barriers. Move quickly to "train" before setup is done so it's hard to understand. Push for meetings but should focus more on meetings after setup is complete to train.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Edge-to-edge platform for subscription business
Avantages
This platform has integrated billing engine, analytics & insight, marketing automation and pricing tool for SaaS business.
Inconvénients
Free trial period is not enough to understand tools' features. Because it needs more time to integrate.
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Provenance de l'avis
Good billing functionality, lightweight on sales
Lots of functionality to support complex billing processes but loses usability once the sales process gets more complex. For simple subscription quoting and complex billing it's a great fit. If you have any complexity in your sales process it will be a stretch.
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Provenance de l'avis
Billing product
Integrating with CPU was difficult, billing only good for subscription products. New CPU zuora app is good for basic use cases only. Not fit for enterprise use cases and CPq functionalities . Product needs a lot of improvement
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Provenance de l'avis
Probably What I need, but tough to get going
We started implementing Zuora in January. 9 months later we are still making little adjustments to get things just right. It works great, and has been helpful to us, but required more than expected to get setup properly.
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Provenance de l'avis
Ok but could be better
Not as flexible as I would like. I used it along with Salesforce and I had to do a lot of manual entry. Wish it was more automated.
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Provenance de l'avis
Good tool for Billing
Very helpful tool for Billing the Customer and sending the information to customer and maintaining the billing information.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
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Provenance de l'avis
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Very useful tool for sales team
Avantages
Mainly used for billing and agent commissions. Very much helpful for calculating the percentage wise agent commissions.
Inconvénients
Need customer support for customization and for training. Need a team for maintenance as it is very complex tool to be handled.
