Unit Trac

Avantages

Easily track unit availability, accounting, pricing, layout. Everything. Price is great.

Inconvénients

No cons. It is just the right software for the industry.

Avantages

I really like the home page that shows you who is delinquent and how far behind they are. With my old software, I would have to go through my customer list one-by-one, very time-consuming! This software is also very easy to use. The site map was also very easy to set up and is very helpful to see who is renting a particular unit and gives a nice overview of what is available instantly. I like the flexibility to make changes myself when needed. Payments are easy to record and send out receipts. My customers love being able to make payments themselves. I feel much more professional and on top of things with UnitTrac!

Inconvénients

I would like to be able to have automatic reminders sent by email or by text to my habitually late customers or anyone else who would like invoice reminders sent to them.

Avantages

This software makes running and keeping track of our business simple

Inconvénients

Just would like to see the available units move to the top to the website list and hi lighted in a different colour so the customer can see better

Avantages

The customer service is amazing. They always respond immediately with any questions or concerns oh, and I always go the extra mile to help.

Inconvénients

No problems. It has really helped my business

Avantages

Ease of use and the support.

Inconvénients

Haven't had any issues.

Avantages

Allows me to handle my business anytime, anywhere.

Inconvénients

The long learning curve. If it weren't for there GREAT customer service, I would have considered going elsewhere.

Avantages

I like that it adds late fees and makes it easy to email customers with invoices reflecting it. It also makes it easy to see what percentage I am for being full and my good standing customers. It is very easy to navigate.

Inconvénients

I would like to have a reminder feature that would automatically email customers with a rent due reminder. I would like to have a program that would have linked to my gate system but they were installed separately so I understand that is not an option.

Avantages

We love the automatically billing and automatically producing invoices. There was a very small learning curve, too. It has made managing our rentals so easy!

Inconvénients

I have frequently requested auto-invoicing. I currently have to remind several renters every month that their bill is coming due. Auto-invoicing would be SO SO SO NICE! I'm begging for it!

Also, we would like the ability to add a fee to credit card transactions. I have to manually enter those now and it's a pain.

Avantages

The ease of use, easy to learn, not complicated

Inconvénients

Need more flexibility for niche businesses. We are an RV storage facility and need better website options to accommodate our message

Avantages

It works from any where and the format is the same on each device. I use a laptop, tablet and phone. All issues and questions are handled immediately. Easy to use and linked to my website which required almost no effort to set up. New features being released.

Inconvénients

Really very little problems. A few glitches in the payment software has been my only issue and they were fixed

Avantages

Customer support is second to none! I get a real person on the phone or by email each and every time I have a question. One of them is always patient and has an answer for me.

Inconvénients

There are a few small features that would be nice and I understand they are being created right now. Nothing major as this software is fully functional as it is! One thing that would be great is to be able to combine invoices. I have customers with multiple units and would be nice to have those invoices on one page rather than individual.

Avantages

The Unit Trac team was great! They helped me set-up the site map, uploaded customer info, create the eLease and helped with our website. Everything was ready to go the moment we closed on the facility!

Inconvénients

None - the software will make running the facility easy. It has what I need.

Avantages

With this software information is at the tip of your fingers anywhere you go with internet access. Easy to use with Great Customer Support!

Inconvénients

There are few cons to this software, flexibility might be one of them. The team is open to suggestions and are willing to make changes and improvements.

Avantages

Easy to use
Quick accounting process
Customer friendly

Avantages

Customer Service. [SENSITIVE CONTENT HIDDEN] helps and does as OUTSTANDING job!!!

Inconvénients

Lots of stuff to remember, and I am not the best person for doing tech stuff.....

Avantages

Everything was very easy to use. Would highly recommend.

Inconvénients

Nothing is difficult to learn with this system.

Avantages

I like the ability to login from any device, and the “snapshot” data that is on the home page ie. who is behind or what units are open.

Inconvénients

The site is slow and lags at times.
There are features that need to be added.

Avantages

Very intuitive and easy to use. Doesn't take lessons to be able to use. Information is very organized and can be accessed from different avenues. Super easy to set up. There are lots of options available to trailer to my businesses needs. Customer service is excellent: timely and friendly. Price is fair and is dependent on number of units so I can start out small using this program and grow as I'm able.

Avantages

Program was easy to install and use. This program has an excellent Support team. Support is easy to access and prompt with responses.

Inconvénients

I would like to see a little more ability to personalise reports and screen views. The Leases list by unit number and the customer list appears alphabetically by first name. There should be a way for each user to pick what works best for them.

Avantages

Easy to use
Customer Service
liked with stripe

Inconvénients

I cant send mass emails to all customers
would like to see a link for pay pal

Avantages

Ease of using the software. Allows me to keep all of my records accurate, organized, & up to date.

Inconvénients

Would like to see more report options for analysis.

Avantages

Ridiculously easy to use, straight forward navigation, awesome support staff. Automatic credit card payments.

Avantages

It is simple and easy to use. I went from manual tracking in an Excel spreadsheet to using Unit Tracs’s online software. It’s affordable and simple to use.

Inconvénients

Absolutely nothing . They are easy to use, responsive and affordable.

Avantages

I love the ease of use, the details you have access to, and the support is fast and accessible!

Inconvénients

Some of the accounting detail I would love isn't available - yet. Unit Trac has made several improvements already in the time we have been using the system.

Avantages

The application was really neat, easy for setting up client information. Trusted website when it comes to important credentials

Inconvénients

No problem at the moment. Pleased so far

Avantages

How easy it is to use! Would 100% recommend this for anyone.

Inconvénients

Nothing. Its easy to use, easy to learn and any time i need help I have received a reply within hours of needing it.

Avantages

The software is extremely easy to use and customer support has been excellent. I have always spoke with customer service when I call customer support and she has been awesome to deal with. I wish I had employees like her.

Avantages

Easy invoicing. Recurring payments. Improves cash flow. Customer portal very convenient for our customers. Web interfaces give us a seriously professional and functional website

Inconvénients

So far, we really haven't found anything we don't like about it.
Really looking forward to expense accounting functionality.

Avantages

Has facilitated handling of customers accounts without personal contact. Billing can be done quickly and efficiently.

Inconvénients

No significant deficiencies. Would be beneficial to have accounting capabilities in program.

Avantages

Easy functionality and and systematic approach to a CRM program.

Inconvénients

Not much at all. A few minor changes and Unit Trac will be Superb.

Avantages

Ease of use; very user friendly; very simple to navigate through the software/website

Inconvénients

Nothing noted so far, but it seems as though any issues were taken care of immediately from customer support

Avantages

I like that Home screen show a summary of poor standing leases, availability and a breakdown of current leases.

Inconvénients

I have not figured out how to use the software to create and access documents (lease and collection letter) to manage the business paperless.

Avantages

I like being able to access tenant info from my phone and being able to update on the go. When someone calls, I can tell them which unit is available immediately.

Inconvénients

I don't want the tenants to see all of the past charges. Only show previous month or two. I don't want to remind them of the money they are spending.

Avantages

The site plan! It makes getting customers set up and in place a breeze! The reservations for our arena storage are no longer a guess!

Inconvénients

Billing the customers. It is a little hard to figure out, and I keep double billing people! Probably an easy fix on my end though!

Avantages

I was worried about keeping track of 37 units but the Unit Trac programme solved all my problems. This program is terrific!

Inconvénients

The ease of use. It does everything for you.

Avantages

The consumer support is well above par. Our rep is always there to answer any questions and help. You are not calling a call center, you get the same person who knows you.

Inconvénients

Some customers have had issues using the portal.

Avantages

1. My service tech set it all up for me. She was always quick to call back when I had a questions, too
2. It is inexpensive
3. It is easy to work with.

Inconvénients

I don't use it often so even though it is easy I almost have to relearn it when I do billings.

Avantages

I like how easy the program is to use and learn, the price is right, and I love the quick support you receive.

Inconvénients

During the setup, I would have loved a drop down arrow when my list got long because it was hard to scroll and then click and drag unit to the map. I would also like to be able to add more detail with notes, refund info, etc.

Avantages

Great customer service, I just haven't had time to learn to use all the functions.

Inconvénients

Not a knock on the software. I have not had time to learn to use all the functions. Do not have a bookkeeper or secretary so it's difficult to set aside time to learn.