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- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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Highly customizable at a discounted cost
Excellent. We began transitioning our business from our old platform to the new with surprising ease. Customer service has been great, albeit with a few minor hiccups at times - as one might expect anywhere else. They operate like a small business with a capacity to perform of a much larger business giving a feel that they are personally involved with our business while also having the ability to resolve our issues in a timely manner.
Avantages
Our business is unique and every provider similar to Dispatch Science has always had few or many substantial deficiencies in their capabilities required for us to utilize them. Dispatch Science on the other hand is robust enough of a platform to accommodate our unique needs while not requiring fundamental customizations at very high costs. It is a great platform accessible to smaller business yet powerful enough for large - a product you are not likely to find anywhere else in the logistics industry
Inconvénients
The largest downside currently is the limited tracking functionalities on an item level. Though tracking is excellent at the order level, it cannot yet manage orders with multiple items in a ideal way. That is not to say it cannot be done, but without relatively complex methods it has its limitations
Alternatives envisagées
Axiom SoftwarePourquoi choisir Dispatch Science
To bring our capabilities to a more competitive level in the following areas 1) Customer Portals 2) Accurate, Customizable, Live Pricing 3) Tracking and Proof of Delivery 4) Routing and OptimizationPourquoi passer à Dispatch Science
Robust capabilities that enable inexpensive customizations making them an affordable yet effective solution that was the first we have seen capable of meeting our niche needs.- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
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Distribution Dispatcher
Avantages
The software was automated and was optimized in the best possible way to pick up the delivery locations which was very easy to prepare the route also the tracking was amazing which displayed the real-time location accurately.
Inconvénients
Nothing that comes to mind as of now ...
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Most modern TMS in the industry
Overall we are very happy with the transition to Dispatch Science, as we have found a software solution and a team that is as hungry to grow as we are. Their system is constantly improving, with a product roadmap that looks to take their platform well beyond what is available in the existing marketplace. The transition process was long and painful, but the end result is well worth it to allow our business to continue to grow and improve.
Avantages
Because it has built in optimization and open APIs, this software opens up capabilities that were simply not available with our old TMS. We can quickly expand the capabilities of the software by creating APIs to automate pretty much any process that we can think of, with the limit being our own creativity. The Dispatch Science team is responsive with requests and is driven to constantly improve the software with monthly updates that expand it even further.
Inconvénients
Since this is a newer platform there are definite growing pains with stability issues that show up on occasion, though their team is usually fairly quick to get those resolved. This software mostly matches the feature set of legacy TMS systems but there are features that are still getting built.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Best software decision
Very good software, that only gets better (they come out with updates and new tech about every 45-60 days). Entire team are fantastic people to work with as well.
Avantages
I believe Dispatch Science gives me a significant competitive advantage over my competitors..
Inconvénients
Accounting module is good, just not amazing. Many DMS systems that I have used do not have an accounting piece, so I would consider them above average in this area.
Réponse de Dispatch Science
Thanks so much for taking the time to share your positive experience with our software. We are thrilled that you like the look and feel and find it easy and intuitive to use. Your feedback is invaluable to us as we continue to innovate and deliver more improvements to our product. Thanks for your support.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
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Transitioning in to DS
Bringing technology to our biggest client. Being able to agree on what we receive vs what they say they sent us.
I believe our experience is and will be outstanding. I say it that way as we still have a ways to go to be fully implemented. But we get all the attention we want and need- and to this point that is all we can ask for.
Avantages
The technology is top end, I am certain without question. I believe we narrowed down to the 2 best companies- and decided on DS based on what I believed to be un rivaled technology. I believed that firmly and believe it every bit as much after the fact.
Inconvénients
It is just a hard transition no matter how you cut it. We were not coming from a different service, this was our introduction to the technology. There is a great bit of time and work to implement. They are good at saying it up front, but you still have to live it.
We are told at times that our issue is the first they've encountered and therefore they have to build out/ charge us to get it in place. Even if true, I would think they should be building for future customers as well, if it is good for us- it is good for others. For us to pay for that total charge I think is a stretch.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Easy-to-use, transparent and a key factor in growing our business
We’ve been working with Dispatch Science since the early days and they have truly knocked it out of the park for us while continuously adding great features.
Our company offers on-demand and routed courier services in 2 major cities in Canada. We handle up to 5000 orders easily a day on weekdays. We use Dispatch Science in our sales cycle to grow our business. A growing sector for us since we’ve started using Dispatch Science is medical and meal kit deliveries mainly due to features offering a lot of transparency and branding that helps our clients perform better and keep their customers happy. We’ve tried other solutions, but it was slow to get the developers to customize the missing features we needed.
Avantages
We can help our clients win more contracts due to customer data transparency, self populating customer info, Driver tracking, Branded tracking page, customer advance notifications and driver route details on the mobile app so they can be more efficient.
Another great feature is loading instructions off the bar code which helps the load-out sequence and optimizes our drivers time on their delivery route.
Inconvénients
We experienced a learning curve in using the API but support is always quick to respond and help.
Catégories connexes
- Logiciels de gestion de livraison
- Logiciels de logistique
- Logiciels pour transporteurs
- Logiciels de gestion de parc automobile
- Logiciels pour régulateur des transports
- Logiciels TMS (Transportation Management System)
- Logiciels de planification d'itinéraire
- Logiciels de livraison à domicile
- Logiciels de planning des livraisons
