Zadarma

Avantages

We are using Zadarma Sip features for over 2 years integrated with Bitrix CRM. We weren't content with the phone solutions Bitrix offered so switched to Zadarma. Best decision we have ever made. Right now we have over 10 different numbers in 10 countries. We sometimes have hard time to connect to some countries' mobile numbers but that's normal considering the country's infrastructure.

Inconvénients

Nothing much so far. Just mobile calls are a bit more expensive than others. Also, virtual numbers in Turkey expensive and can take up to 2-3 days to activate. Still, it is not their fault.

Avantages

Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

Inconvénients

While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

Avantages

price is cheap, and the website is understandable, a lot of useful information.

Inconvénients

i bought a number and it wasn't active. customer service told me told me to wait 24 hours so that i could find out why the number i already paid for does not work. i wrote them and called them asking to raise priority of the ticket, they just mumbled the usual stuff, which didn't bring any result.

Avantages

I run a company in the US (Florida), and we have customers in States and worldwide (most of them in Europe). We are exploring new markets/target audiences, and switched to pure b2b to the mix of b2b and b2c. Now some of the new customers are calling our main office (we are trying to move communication to email/chats, but that just don't often work, people want to get a consultation by voice - don't know why). So, we needed a solution to set up calls without buying own hardware/software and managing this stuff.

I've come across Zadarma's site and found their rates very pleasant compared to other providers, so I decided to give it a try. For now, we are using it for several months already, and almost everything is fine: no outages, charges are accurate (and still low).

Inconvénients

A couple of time there were situations with wrong calls when the number belonged to someone else, and people kept calling it. I had to contact support to get this fixed, however this was done very fast both times.

Avantages

Was easy to use via their app installed in my phone, but they can stop their services anytime

Inconvénients

Never saw such an unprofessional approach form any service provider.

- They require a passport as verification proof.

- But now after the same has been provided they say it is not required.

- When I asked which document is required, the response is "we recommend you to use some other service provider".

- I was also not so interested with the services, it is just I shared the number I purchased from Zadarma to all my Client.

WILL SUGGEST NOT TO GO WITH THEM, THEY MIGHT HARM YOUR BUSINESS STOPPING THEIR SERVICES AT ANY POINT OF TIME. Ticket ScreenShot:

[SENSITIVE CONTENT HIDDEN]

Avantages

Purchased virtual # solely to forward UK calls to a US cell phone - support has been responsive

Inconvénients

call forwarding as of yet does not work. They test calls from their system which is absolutely meaningless. Calls from recruiters in the UK fail. Test call from my US land line to the virtual # also fail. No resolution yet... prepare to cancel and chargeback.

Avantages

Free PBX and multiple options to share lines and API

Inconvénients

Once ported, our incoming calls keep cutting at 30secs. Tech support is unable to solve. Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.

Avantages

Choosing the virtual number, selecting the features you want

Inconvénients

Poor customer service and difficult sign-up process.

Avantages

Quite easy to set up and easy to get a new number. Price is fair.

Inconvénients

Support and integration with bitrix24.
Zadarma and bitrix24 are so-called partners but none of them try to help to implement the integration, it is
always the other company's problem. So none of them wants to help you.

Avantages

This is great service which allows us to get phone numbers in multiple countries. Quality and reliability is great. We monitor all of our phone numbers and Zadarma numbers consistently show 4+ MOS scores

Inconvénients

We are primarily using this as a SIP trunk and it required customer support to get this configured. Customer support was great though.

Avantages

The VOIP calls from and to the virtual number worked.
The response of the customer care is fast, however useless. |

Inconvénients

The service I needed was not functional, Zadarma support refused to issue a refund.

Avantages

Non posso dire che mi è piaciuto qualcosa. Sono in ansia ogni volta che lo utilizzo, perché ogni volta si verifica un inconveniente.

Inconvénients

Vengo bloccata per controlli ogni volta che accedo al sito per effettuare qualsiasi operazione. Gli operatori on-line non sanno darmi risposte e sono evasivi, così ogni volta devo aprire un ticket e aspettare una risposta per ore. Intanto non posso operare. E le uniche comunicazioni che ricevo sono che il sistema è stato ripristinato. Mai una spiegazione, mai che qualcuno mi dica il motivo di tutti questi controlli. E' esasperante.

Avantages

I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service

Inconvénients

There are several technical issues with PBX, such as lack of transfer functions integration with hardware and software phones.

Avantages

Easy to setup individual extensions, call statistics and charts and call geography. Incoming routes from other providers. Webphone and sms support being able to add to my own website.

Inconvénients

Call routing fiddly to setup, unable to route calls through other providers e.g. forward to [email protected].

Avantages

With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.

Inconvénients

You need to get a hang of the website, that might take a day or two

Avantages

Zadarma is a great phone system for small businesses. It's easy to set up lines, extensions and numbers and it's very reliable.

Inconvénients

I tried portability from a UK number but they couldn't port it because the 2 suppliers didn't have a porting agreement.

Avantages

None, it's doesn't work property, very bad customer support

Inconvénients

Fails all the time, terrible customer support, they take your money and then ask.

Avantages

Less expensive and friendly user. You can connect to the support when you need their assistance. Overall good

Inconvénients

have to inform support once top up added. should have been automatic. Nothing much to say. Overall software is good

Avantages

-Absolutely nothing. I had one goal, and the system would not allow me to achieve it.

Inconvénients

The goal was to use the product for virtual number. But my actual phone number could not be verified for some reason, and because of that they could not provide me with the service.
The customer support was atrocious, it was like talking to a bot. The initial responses were same as I was getting from the online form. I had asked the operator to say "potatoes" to prove that they were not a bot.

Avantages

-they have a app for android that works on new android phones.

Inconvénients

They are the unpaid police VOIP gatekeepers- No north american company or voip requires a passport for a number and SMS setup. They do. Wanted for privacy for SaaS SMS verifying. Huge headache, have not gotten a refund yet- go to any other service and you will not have to provide a passport- especially to a 3rd world sketchy back waters country.

Avantages

We got a sip line/number from Zadarma and connected it to our VOIP phone system. Our phone system is programmed to automatically use this sip line when we dial Bulgaria's country code. I can call Bulgarian mobile numbers which would otherwise be very expensive with our local phone service.
Voice quality is very good.

Inconvénients

Calling mobile phones is still expensive. Not many of my contacts have landlines. I have tried the webphone from Zadarma's website which is cheaper per minute for mobile phones but I can't always connect.

Avantages

Easy installation, no heavy equipment, instant service.

Inconvénients

Nothing really special. Maybe if the cost on mobiles would be little bitty lower. but in general there is absolutely no problem.

Avantages

My appetite for trying out different softwares brought me in contact with this app, and the experience wasn't bad at all. I like the fact that it is easy to setup, and it's available on mobile devices.

Inconvénients

I experienced glitches with the app, and was freezing. The 3 months prepayment is not encouraging, it should be scrapped! I don't have to pay 3 months in order to receive sms.

Avantages

It is very easy to get a foreign number if you got your documents right, mostly it is passport.
There after you can easily divert virtual number to local number.

Inconvénients

There were few times I noticed audio lag

Avantages

Ease of use, works faultlessly...
Looked for simplicity, found it here

Inconvénients

Nothing currently, need to investigate further early days here...

Avantages

This software allows you to receive SMS texts in addition to calls.

Inconvénients

Features could be highlighted better in the desktop version.

Avantages

Simple integration with top CRM systems

Great value for money compared to competitors

Inconvénients

Free Zadarma CRM is limitted

Small difficulties with the initial set-up and resolved quickly

Avantages

Very good software works perfectly in Mexico.
Customer Support is great in different languages.

Inconvénients

The ID checking process takes around 24 hours, so one has to consider the time.