Anagram

Avantages

Anagram works well for submitting a reimbursement claim for clients

Inconvénients

it sometimes takes a bit to get the information to populate when connecting plans with clients.

Avantages

I love being able to tell patients "yes, we accept insurance!" without the hassle of actually dealing with the insurance companies ourselves. It takes the workload off of both us at the practice and the patients as well!

Inconvénients

I'd like to see inclusion of more insurances, like physicians eyecare.

Avantages

When we opened out retail optical shop, we were adamant about not taking insurance for many reasons. This allows us to accept insurance out of network and make it a smooth process for us and the patient.

Inconvénients

Not being able to universal search for $0/month.

Avantages

I love how easy it is to use. Anagram is set up very simple and appealing to the eye.

Inconvénients

Once the Universal search is available, nothing! I can see how the universal search will improve anagram greatly!

Avantages

Very easy to use! It's so fast to find someone's vision plan, if they have one. If they don't and without the universal search it takes forever having to re plug in the information for each plan.

Inconvénients

If they have a vision plan and it pulls up you have to go back and select that plan and enter in all the information

Avantages

Being able to help the customer submit the claim. It makes me feel as if I am taking some pressure off of the customer.

Inconvénients

That there are not more insurance companies we can submit to.

Avantages

Our practice uses Patch to obtain out of network benefits so that our patients have the freedom to keep us as a provider even though we are not in their network. Being an open access provider is so easy! We use much less staff time working on VSP claims AND we generate more income for the practice per patient. By offering discounts to the patient and accepting assignment (payments) from VSP directly, we are still able to offer great value while at the same time offer premium optical products and services. Also, submitting claims is much easier than submitting claims in network with VSP.

Inconvénients

VSP sometimes makes it difficult for Patch to find the benefits of a patient. But Patch has a direct message system that allows them to look into any problems or discrepancies right away if the benefits don't come up automatically (which they usually do). Even though it make take some time to find benefits for a patient, Patch is there every step of the way letting us know what the status is.

Avantages

Patch is great! I highly recommend using it!!
- The platform is easy to use the the support team is very friendly and helpful!!

- Patch can help finalize the sale! We've been in business since 1952 and we never had to worry about Insurances back in the day, Now, Insurance is the norm and Patch is a game changer that allows us to compete with the chain stores. Everyone wants their "FREE Pair" of eyewear. Patch allows us to sell quality eyewear and help patients get the most out of their out of network insurance benefits.

Inconvénients

Plugging in a patient's information is a little different for each Insurance Carrier.
Example: Sometimes you need the Member ID, sometimes S.S. is the only thing that's needed besides other basic information.

- We do a lot of eyewear for kids and we are finding a lot of solo plans only for children.
Which is tough to then find their benefits because we always need the primary first.

Avantages

This software allows me to file insurance claims for most Out of Network vision plans, while also allowing me to receive my full exam price for a comprehensive eye exam without compromising the value, and it's as easy to understand that even my 12 year old can file claims for me! EASE OF USE for the non-technical individual is KEY to keeping my workload down and my free time out of the office at a maximum.

Inconvénients

There are insurance plans that do need a member ID number to obtain benefits, and there are some vision plans that do not regularly distribute ID cards with their members, making it more difficult for the staff AND patient to obtain benefits and file seamlessly. It would be great to only have to use the last 4 digits of the member's social security number like some plans allow.

Avantages

You are able to verify patients benefits. File a claim online. Customer service is quite helpful.

Inconvénients

Payments take a long time to arrive. Once payment is received its not the same as verified. Verifying patient benefits could take a long time. Its quite frustrating at times. We filed claims and providers say they never received the claim. So patch has a long way to go and we are going through the growing pains.

Avantages

There is a wide variety of insurance companies that are supported by this software. The information required by patients is very minimal and the verification process is much faster than calling or going to the specific insurance company websites. Checks typically come within 3 weeks from major carriers and reimbursement rates are as shown in Patch. The support personnel are highly skilled and take the time to answer all questions regarding insurance.

Inconvénients

There is nothing to list. This is a great company with people who care about doing their jobs correctly.

Avantages

It's easy to use. And patients get their payments relatively quickly. It is relatively cost-effective.

Inconvénients

Sometimes it is a bit slow. It can sometimes be challenging to have all the needed data to access a patient's insurance coverage.

Avantages

We absolutely LOVE being able to see VSP patients at our office. Since we are not a VSP provider we do not have access to the patient's benefits. Patch enables us to get a patient's VSP benefits.

Inconvénients

The time it takes to "pull" the benefits.

Avantages

I tried Patch for a month. The website is always down. If not then you are left messaging back and forth with their operators with no results. It was a good sell but a worthless service. I made the mistake of buying a year's service but when I realized it was worthless I offered to pay them 2-3 months but to get a partial refund. They refused. Therefore I don't want other doctors or practices to make my same mistake. It is just a an expensive lesson in futility. Don't wast your time or money!

Inconvénients

All of it! It not worthy your time, your staff's time, your patient's time and definitely not your money!

Avantages

I could finally tell my customers how much they will get reimbursed so they could understand the true cost of their services. Before all I could do is tell them to call VSP, as you can imagine that strategy was not effective.

Inconvénients

So far it has been easily to understand, and eligibility checks have been successful. The customer support is there when I don't understand a certain feature, and answers any questions I have. Sometimes eligibility checks take more time, but normally quick.

Avantages

I can see VSP members with no problem ...

Inconvénients

its slow and cant find some members Insurance

Avantages

Its easy to use, so user friendly, very helpful, and also the customer service is great. I like that if you have a question you can chat live.

Inconvénients

Sometimes it take a long time to get the information you're trying to get, but usually pretty quick.

Avantages

Able to capture out of network patients and explain their benefits in an easy way. Easy to use, and was able to communicate within a minute whenever we had an issue.

Inconvénients

No negatives. Platform was easy to use, and patients received their money back in a short amount of time.

Avantages

Being able to offer *some* kind of insurance benefit to my customers helps to keep them from going to a different optical.
The site/software is generally fast.
Your customer service is top notch

Inconvénients

I know that it is not your fault, but VSP takes too long to load compared to other insurances. It is remarkably annoying. Is there any word on when full VSP functionality will come back online?
I see far too many patients that do not know what insurance they have. Some type of global search function would be great.
NOTE: I left the "Value for Money" section blank since I was not involved with with its purchase

Avantages

It is extremely simple to use and can be used when speaking to new patients on the phone to see what they're benefits are.

Inconvénients

Adding addresses - you have to type it in exactly how it appears in google or sometimes it will not recognize it as a valid address

Avantages

having the out of net reimbursement show first helps determine an overall price without going thru the whole claim

Inconvénients

Most patients do not know the name of the vision provider so we are unable to help locate that for them in this system

Avantages

Ease of use. Quick claim filing. Fast retrieval of the patient's o-o-n benefits and the ability to tell the patient what they can expect in reimbursements.

Inconvénients

Can sometimes be difficult to locate plans that are not the primary insured.

Avantages

Instructions for use and billing is very easy to use. People like the fact that we can bill Eye Med or VSP and they receive a check whatever they are reimbursed.

Inconvénients

I haven't used it enough to have any comments about what I like least about the software. The couple of times I have used it. everything went well. I had no problems.