GloriaFood

Avantages

Very easy to use, intuitive, clean, fully integrated. I love how the menu is scripted directly on your existing website instead of a new webpage. Pick-up services and delivery services work seamlessly. Very inexpensive compared to other options. Many features are available.

Inconvénients

The ordering receiving app on the tablet needs some updating, pre-orders can sometimes be lost and forgotten as they are not sorted (you can find a workaround by looking at the reports). No estimated ETA for orders that are requested ASAP. Inventory features are limited if not non-existent. Not a deal-breaker but if customer profiles were made I think the checkout process would also be quicker.

Avantages

Easy to set up, robust with the ordering flow, low to none maintenance.

Inconvénients

Order accepting app is lacking some end of day functionalities, eg. end of day report of sales. Payment summary. Order cancel and refund functionality do not appear to exist.

Avantages

Out of the box solution for a restaurant website and online order system.
Easy to implement, easy to use by the clients and with great support also.

Inconvénients

Some small features that will be fine to have and are not there yet, but nothing really important for us.

Avantages

It's very well optimized, easy to implement and provides an excellent experience for my client's customers

Inconvénients

No big difficulties until now. One of my clients needed a new feature that we suggested and Gloria Food's team implemented in a short period of time.

Avantages

The admin interface is easy to use and has most of the features you would expect. Some options cannot be changed but are set to reasonable defaults. Customer support is excellent despite the support team is on opposite time zone as ours.
The customer-facing menu which Gloria provides is really great. Super easy to use and not confusing for our customers. I like how it just floats over our homepage, rather than being part of the DoorDash/Postmates/etc website.

Inconvénients

Gloria foods does not handle refunds directly. You have to go to the credit card service provider, in our case Stripe. This is not a problem for us, but does require more effort.

Avantages

The user-friendliness of the system is something that can not often be found on the market. And we could not believe that the main functions were completely free.

Inconvénients

There are a few tiny things that I would have suggested to improve. When talking to the customer service I got told that most of my suggestions had already been submitted as feature requests.

Avantages

This is the future of these applications. No commissions just pay for features and you are free to use as much as possible.

Inconvénients

It does restaurant bookings but it is not a restaurant POS that would allow for billing, but most will have these systems already.

Avantages

I have the best experience with the customer support team from Gloria Food. They are always on top of my issues and their response is very quick.

Inconvénients

SOme features are still missing but the company is working on them as we speak. Hope to see them soon.

Avantages

ability to take online orders with a few euros a month. we are talking about a commission between stripe and Gloria food of about 3.5-5.5% of commission compared to the delivery platforms which are about 18% in Italy

Inconvénients

Little possibility of customizing the default options. Example texts translated into Italian even if correct but not clear for an excellent customer user expirence.

It does not allow you to create a welcome code in money but yes only in%. this for marketing generates problems, so you are forced to take the marketing package if you want to make small marketing strategies.

Another problem is the export of data which does not allow you to see the customers who have used the promotional codes and how much is the discount amount

Avantages

Its so easy to use and looks fantastic. Much better than before when II hired a professional to setup online ordering system. And above all every sing help is available via chat with quick response and every question is answered. Very polite chat operators and very helpful.

Inconvénients

I wish there was option to change ringtone on app when there is new order as sometimes in too much noise its very difficult to catch it. But the good thing is it keeps beeping until it is dealt with.

Avantages

Easy to use. Can do just about anything I want online for next to nothing. Tech support is the best. Never any down time.

Inconvénients

Just wish I could use it more for dine in customers at their table.

Avantages

Incredible fast to set up and start using. Many important features for managing restaurant orders. You only pay for what you use which is very good to be able to test and promote the service.

Inconvénients

There are practically no cons. There are a few small things that can improve but the customer service is very good and they are always making updates as needed. This new feature for ordering at the tables could now allow you to choose which products are to be consumed in the restaurant and which can be sold out or for delivery.

Avantages

basic package gets you going for free and allows you to grow as you grow with the software with little to no initial investemnt.

Inconvénients

mobile access is next to nothing in now a day and age this should be a must to allow on the go managment of the system.
the ability to "close" the restaurant from the orering app would be great.

Avantages

Es muy intuitivo y fácil de usar, aunque en ocasiones tarden en responder, su equipo de soporte es preciso.

Inconvénients

Carece de opciones de personalización, aunque su versión gratuita es bastante robusta, sus servicios de pago son muy elevados para restaurantes emergentes.

Avantages

Everything is good, i was just wondering if you guys can add a feature or an option box, where the customer can choose from which location we wants to pickup his order?

Inconvénients

Limit of feature development, and lack of local banks online payments

Avantages

La facil implementación del restaurante y la integración con Fanpage de Facebook, como también en las páginas personales.

Inconvénients

No se trata de una contra, seria como una recomendación. Por lo menos acá en mi ciudad. Arica, Chile existen dentro de FoodBooking solo 5 restaurantes que cumplen con los requisitos de aparecer en la app. Como se trata de una aplicación que busca ayudar a los que inician este negocio, no debería ser un requisito tener un sitio web propio para poder estar en la app de foodbooking. Creo que se debería evaluar la calidad del menú y los datos ingresados para que tengan más restaurantes en la app y sea más utilizada por los clientes.

Avantages

Completely works as advertised. Couldn't be happier

Inconvénients

No problems whatsoever this service is exactly as advertised

Avantages

First of all, you can start for free. They already have great features in the free version like online ordering and reservations and marketing tools and just added order at the table. Super easy to use with great additional features like payments for an additional fee.

Inconvénients

I haven't found any cons yet. I'm surprised more restaurants have not adopted this but I think it's just because they don't have staff available to implement it. That's why I do so for a fee.

Avantages

Easy for customers to use. The pictures on the menu are great!

Inconvénients

No complaints things have been going great!

Avantages

The amount of features. And How essential it is right now for the restaurant bussiness.

Inconvénients

Its not possible to connect with a wordpress to make a directory of all your restaurants in gloria food.

Avantages

Easy to use and setup, responsive interfaces.

Inconvénients

There were some bugs with online payment options (iDeal), which have all been resolved by the engineering team.

Avantages

Muchas de sus funciones estan muy bien, es economico y tiene bastantes funciones.

Inconvénients

No es adecuado para efectuar reservas en restaurantes, no hacen diferencias entre pedidos a domicilio y reservas para comer en el restaurante. Cuando contactas con atencion al cliente parecen robots, solo te envian documentacion, pero no contestan a tus dudas ni se puede razonar con ellos.

Avantages

Easy to use and customize and excellent, speedy customer service

Inconvénients

I have not run into any issues yet. Will happily advise if anything arises.

Avantages

Set up is quick and easy. Anyone can do it. Pricing is adequate. And the cuistomer support is amazing. Any time i got a question, i get a reply within minutes.

Inconvénients

There is really not much bad i can say about it. Maybe a little more freedom in designing the menu would be great. And choosing a one-language-only option.

Avantages

Easy product with really good assistant service, making easier the company work.

Inconvénients

At the moment, no problems or issues with it.

Avantages

Easy to use and make changes as needed.
so many options that I can choose to add

Inconvénients

I don't see yet. I will find more in future, I will notify you

Avantages

easy to set up
easy to work around
help so much in setting up the

Inconvénients

Not much design flexibility, great to start, need more design features

Avantages

The handling is very intuitive.
The support is fast and helpful.

Inconvénients

Multilingualism - All texts, not only system texts, should be available in several languages.

Avantages

every person who is intesested can easily build an online ordering system for free - optional onlinepayment can be booked extra with a very small monthly fee

Inconvénients

does not support direct all in one solutions with hanheld pos devices with buildin printers - but there is an easy workaround

Avantages

Intuitive. Easy navigations. I really like the default verbiage for the website build.

Inconvénients

None so far. Very robust system so lots to learn but its easy to pick up.

Avantages

Setup is pretty ease. Customer Service via text and via zoom call is very good and knowledgeable

Inconvénients

Nothing at this time. I am sure more features to be added to the platform in near future.

Avantages

The easy and specific use for restaurant. Very intuitive for anyone.

Inconvénients

Would be nice to have more templates for the optimized website. Because it’s the same for everyone.

Avantages

The fact that you can accept orders in real time

Inconvénients

the fact that you can´t do anything with the orders when accepted (like marking them as complete, modifying them, deleting them, etc)

Avantages

I like that it is a feature rich software and the customer service is very responsive

Inconvénients

I would prefer to work with a UK based company for ease of contact

Avantages

integration of the app and its free, easy too use

Inconvénients

Have to wait because it's in Review, takes too long.

Avantages

Me encanta que sea muy completo y facil de utilizar

Inconvénients

Me gustaria que tuviera una mejor aplicacion para pago de pedidos online. el plan es costoso y muy limitado

Avantages

I like everything this software has to offer. Customer support, however is the best.

Inconvénients

More custimization availability would be most appreciated.

Avantages

IT is well documented and helps me and my employees a lot.

Inconvénients

Nothing. It is perfect for my company and it gives a lot of satisfaction.

Avantages

The turnaround time and overall customer support is excellent

Inconvénients

The order list on the administrator page can have date as one of the main column to help see number of order in the day without clicking each one of them

Avantages

Facil manejo, intuitivo y lo recomendaria

Inconvénients

Me gusta todo y lo recomendaria sin dudarlo

Avantages

Very powerful platform with lots of features. Excellent price and customer support.

Inconvénients

Some functions should be easier to use/find.

Avantages

Fácil de usar y muy intuitivo, fácil de implementar en mi wordpress

Inconvénients

todo es bueno y me encanta. Espero ansiosa las mejoras

Avantages

It's almost completely free to use. Probably you'll never pay a single cent! Actually I'm using the free version and it's absolutely perfect!

Inconvénients

Not really. I'm using it with different restaurant/pub and I really love it.