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- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Not Reliable
It feels I wasted a lot of time trying to rely in the software.
Avantages
The interface is good, the idea is great, it has everything a startup needs to make a sale, see its inventory and follow up on sales.
Inconvénients
The reporting/ dashboards are not reliable, not able to make edits to a sale without refunding it. Shopify integration caused lots of issues. Inefficient customer support with lack in solutions.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Very easy and intuiative
Avantages
very easy to implement and work seamlessly with my ecommerce and accounting software
Inconvénients
not have phone support is difficult although their live chat support is much of a breeze
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Unfortunately I read the reviews - and believed them
Ensure you investigate ALL pricing options compared to other systems and it's a far far better financial investment to outlay a little bit more and get a quality product that will not continually freeze, is too simplistic and does not have important data like 'customer count' that any business requires.
Avantages
I like the colour scheme. I initially liked the idea that it was a Melbourne based company. I would prefer to support local than invest in a multi-national product.
Inconvénients
Continuously freezes, does not have the functionality requirements I require. I haven't experienced any other point of sale system before investing in Hike Up. I have however learned that many of the other Point of Sale Systems that are a little more expensive actually provide the necessary reporting frameworks required for my business. I had spoken to Hike Up on many occasions to ensure it was the 'right fit' for our business. Alas, it is not.
- Secteur d'activité : Automobile
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Excellent Service
Excellent , Fantastic customer service easy to use and set up and if you get stuck you can chat live on the screen integrates with zero and other accounting software would highly recommend to anyone who needs a POS Service
Avantages
Easy to use ,easy to set Up integrates with most accounting software
Inconvénients
Nothing was easy to set up and to use couldn’t think of any cons
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Very good for small retailers
Hike is a very good system and provides all the feature a small retailer business can ask for. They are continuously improving, updates and more features are released almost every month. So it is perfectly suitable for small retailers like us.
Avantages
- Good POS with tons of features
- eCommerce
- Inventory
Inconvénients
- Integration with our local bank still not available
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Hike is a great POS solution
The staff are very helpful and only ever a click away on chat
Avantages
I recently set hike up for my POS and to integrate with my woocommerce store and it is a great option for people looking to find a reliable and well-priced POS system
Inconvénients
I haven't found any negative features of the product
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Unstable iPad app
If only the app works as it's intended then this can be stellar product. But it's currently very unstable and unreliable making this useless.
Avantages
Software as designed is minimalist ic and easy to use. Simple and intuitive design. 24 support that is responsive.
Inconvénients
Unreliable iPad POS app. Very frustrating experience. The iPad app is very unstable and unreliable. The app keeps hanging, we keep losing conncetion to printer and scanner. The currency keeps changing from the store currency. The sales history under POS section keeps showing incorrect values. The settings keeps dissapearing. Only response from support is that we are asked to delete and reinstall app to fix things and we are having to do that at least twice a day.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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A good Retail POS System for Small Business
I want to suggest base on my 'Cons' so as to accommodate more small business owners, there should be a difference in pricing that shows value for money
Avantages
Accommodates unlimited users and also can be integrated to eCommerce Platform. interesting to see a friendly interface dashboard
Inconvénients
The fact that some pricing plan can not transfer item from one outlet to other. There is also need to adjust the process to best suit businesses
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Great POS
Avantages
Integration with QBO very good. Need to map it correctly though. The integration options for 3 ecommerce platforms is great. Not tested them yet, but QBO integration working well.
Inconvénients
Nothing stands out at me worth complaining about.
- Secteur d'activité : Vente au détail
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A good, easy to use POS system
Really like it. Looked at several systems and this was the best mix of features and simplicity. Also, their free assisted data import was a big plus for us.
Avantages
-Easy to use (employees pick up the POS functions almost w/o training)
-Works great for service providers with good inventory, service items & appointments
Great support - I asked a lot of questions before getting started and the support team was patient and knowledgeable
-Automated close out process - easy process to close out register
-Do not charge by users, only charged by register - nice!
-Love the cloud! - awesome to work at home and not be chained to the store
-No internal loyalty program
Inconvénients
-Purchasing features a little confusing until you get the hang if it
-Needs a "copy product' feature
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Enhancing Our Retail Operations
The company has bent over, backwards, to help our small shop to get set up and running.
Avantages
The support team to help us get set up. We are learning as fast as we can from them.
Inconvénients
No major problems have been identified to-date.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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New user, very happy so far and impressed with features
Clean, intuitive interface.
Avantages
Easy to see customer history. We are moving from an invoicing system to a POS and we need to track customers, and Hike does this very well. Also like the Store Credit and LayBy function, and that you can add a customer in after the event (with admin permissions).
Inconvénients
Nothing yet, however I am a new user so don't have any long term experience to draw on. Hike does everything we need.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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State Of The Art in POS
Avantages
Having used most of the popular POS systems on the market Hikeup offers the finest backup support, very responsive and personalized. We have been in the retail business since 1970, seen all the incarnations of the POS system. My experience is that Hikeup offers the state of the art. A very well thought out POS system that puts you in control without effort.
Inconvénients
I haven't found any issues.
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Very good already and constantly improving
We have been using standard POS for a while now and this is the first time we moved our business to a cloud based system. There are many similar systems out there but a plus thing about choosing Hike was their customer support. Their team have been extremely helpful with this transition. They helped us setup and import all our existing products and customers data. So big thanks to Hike support team. Another big factor was that they offer both inventory and appointment booking and because we sell both products and services, it just works beautifully for us.
Plus they have all the features we need and price tag is reasonable for our small business.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant pendant l'essai gratuit
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Best customer service ever
Avantages
The pops is great, has all the features needed good for small and large business. I'd like to mention little about my experience with hike.
I texted customer service at 4:00 am and asked for information on their pos system. I was astonished that I got answer right away and they booked appointment for demo for the next day. He explained everything and answered all my questions and he was so patient. He seemed to be a pro of what he is doing and all in all, best customer service experience ever.
Inconvénients
The only con is that there is no kitchen printing feature for a restaurant or coffee shop. I totally recommend Hike for every business who doesn't use this feature.
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Best customer service
I've been using Hike point of sale for over 4 months now. Before moving to Hike we've also used other 2 cloud-based point of sale software systems. Mostly, all of them being on cloud, are easy to use and they offer very similar functionality matrix. However, the one thing that got us to move and stick to Hike was their customer service.
Pros: Their customer service team is top notch and available 24/7.
Cons: Very happy with their software so no cons to report at this stage.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Hike POS
Avantages
This software is extremely customizable and efficient. Has superb analytic and reporting tools included
Inconvénients
Missing some key features that are not included with the base package. Installing add ons can be pricey
- Taille de l'entreprise : 2–10 employés
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