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Tous les avis sur Airtable Appliquer les filtres
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Downhill
Avantages
I have been an Airtable user for years, and have always been impressed with its ease of use and the pace of improvements to the product itself.
Inconvénients
Airtable has recently suffered from a lack of customer support while simultaneously (in my experience) a higher rate of usability issues/bugs. Now, they've changed their pricing structure to revoke email support from the lowest priced tier. They expect users to be able to solve their own problems via the community discussion boards and less-than-sufficient/often outdated self help articles/pages. If there was a robust library of documentation, this might be acceptable, but there is not. We might consider upgrading to the higher tier of service, but I have submitted at least 5 contact forms to speak with a salesperson, but have not received any outreach from their sales team. I suspect we will have no choice but to abandon Airtable, since we use it for critical business operations and cannot risk having it break without any customer support to troubleshoot, but also we have been unable to get in touch with any salesperson to upgrade to the higher-level accounts that come with email support.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 10 000+ employés
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Provenance de l'avis
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Catégories connexes
- Logiciels de base de données
- Logiciels de gestion de projet pour start-up
- Logiciels de gestion de projet à but non lucratif
- Outils Dam (Digital Asset Management)
- Logiciels de gestion des produits
- Logiciels de gestion de contacts
- Logiciels CRM immobilier
- Outils de gestion des tâches
- Logiciels de gestion des leads
- Logiciels de gestion des données
