Appcues

Avantages

Product is fairly easy to use, and allowed us to launch in platform on-boarding among other things in our style painlessly.

Inconvénients

Can be a bit buggy to use, and we have not seen as much traction on the onboarding flows as we would like, but that is not on appcues.

Alternatives envisagées 

Pourquoi passer à Appcues

Avantages

We use the Appcues chrome extension a lot as well as the flow builder. This allows me at the drop of dime to start sketching out meaningful ways to communicate with our users, right on the page that I intend it to be show. Incredible, useful smart and creative tool! We love the metrics we get each of our flows, we love the targeting capability and clean design as well. This is a winner.

Integration - Easy

Learning Curve - Short, Minimal

Design - Sleek

Inconvénients

No branching logic when creating forms. Adding analytics to help measure user conversion via these modals would be sweet!

Avantages

Appcues is fantastic, it's easy to setup and create flows for customers to onboard with. We've set up several "choose your own adventure" style onboarding flows. This way our customers can get to the information they want quickly, and also they have a way to come back and learn more later. With this approach they discover new functionality and use-cases for our product, which increases stickiness over time.

Inconvénients

I've provided their team with feedback, and they improved it, nothing further to add for our use-cases.

Avantages

Ease of use and helpful how to materials. Also that I had to use very little of our developer time.

Inconvénients

Analytics is bit basic to get quick reports. CSV export helps bit.

Avantages

I like how intuitive it is to use! I like that when I want to make improvements to how my customers start engaging with the product, I can do that without going to my product team.

Inconvénients

I don't have a lot of cons here. It was difficult to get set up at first because we were used to a different product, but that's pretty normal. Now the whole team finds it user friendly.

Avantages

Appcues is great for tweaking and experimenting with user onboarding flows and pushing users to that critical aha moment. Without appcues, the amount of engineering time required to experiment on a weekly, fortnightly or monthly basis would be un-doable for a relatively small company.

I've also been really impressed the with the extent and quality of the softwares features. You have a lot of flexibility and control for different parts of user onboarding.

Inconvénients

Nothing so far. Appcues has served us incredibly well.

Avantages

Easy to setup onboarding flows, data exploration

Inconvénients

NPS - data exploration and the fact that only supports one language (doesn't adapt to the user language as the flows)

Avantages

Easy to use, little instruction needed to get started.

Inconvénients

I can't really say that there is anything I don't like about Appcues!

Avantages

Intuitive and easy to use even for non-tech savvy people. Gives Sales an opportunity to control in-app communication, rather than depending on engineering. There's also a ton of helpful resources - both personalized training and a large blog/support center.

Inconvénients

The segmentation settings can be a bit confusing at times.

Avantages

Appcues is cost effective, ease of use and they are continually making improvements to the platform.

Inconvénients

Appcues can be a tiny bit buggy at times but it's improving week by week. I find making changes to style templates to a group of flows can time consuming- it has to be done one flow at a time.

Avantages

This is a great product that is easy to use and customize for your team and software. It makes the onboarding process so much easier!

Inconvénients

The only thing is that it is time intensive at the front end to make sure you get it set up correctly, but it is worth it!

Avantages

The most important part of Appcues is that it enables my customers to figure out things by themselves, it is about empowering the user and reducing the need for long and personal onboardings, it is the tool to make the average [SENSITIVE CONTENT HIDDEN] knowledgeable in complicated technology.

Inconvénients

The price is relatively high, so you better make sure you are using it to recover your investment.

Avantages

Ease of use and accessible measurability tools.

Inconvénients

NPS Survey integration left us asking for more.

Avantages

It is highly intuitive to use. And allows you to engage with your users and guide them through your software. We for instance wouldn’t have thought of offering a free trial without Appcues.

Inconvénients

The reporting can be improved. You now only see aggregate data and not stats of individual users.

Avantages

Appcues is THE best tool for product managers to drive feature adoption and simply onboarding for new users.

Inconvénients

Appcues is great, the only issue is the cost. It's very expensive especially for startups, that usually need the help of Appcues to make up for shortcomings in UX of their products.

Avantages

It is very easy to use once you've implemented the script.
You can personalized the tooltips and modales.

Inconvénients

The builder can be slow and a bit buggy.
The flow itself on our website is also a bit slow - and does not work if your customers has an ad-blocker installed.

Avantages

Customization. I can match it to my app so it looks native.

Inconvénients

It's very robust and the features take a while to learn.

Avantages

I like that when we make a change in our portal and there is a glitch I can just pop over to Appcues and send everyone that goes to that page an alert. I also use it in training and marketing efforts. It's amazing.

Inconvénients

I don't struggle with Appcues in any way. It's very easy to use and straightforward.

Avantages

Communication without code; Faster customer feedbacks.

Inconvénients

Sometimes the website is too slow, takes time to load something.

Avantages

Son faciles de usar pues no presentan ninguna complicacion

Inconvénients

De pronto el precio porque en comparacion con otros productos que aunque son menos utiles si son mas baratos

Avantages

- helps with the onboarding process of the new users into our system, allowing them to easily understand the complex workflows and UI elements we have on the screens;
- it is straightforward tool where you will have to involve developer once - on the stage of integration (and the effort itself is not huge) - and then other anyone on the team can create beautiful flows;

Inconvénients

- they way it interacts with any iframes you in your web application - for any microfrontends you use - you will need to integrate it within the application;

Avantages

I love the ease-of-use and the ability to
create modals and slideouts without engaging any dev resources.

Inconvénients

Nothing that comes to mind. Would love to see
integrations like Salesforce.

Avantages

Simple and easy to use. Each instruct is clear and support are their to help if needed.

Inconvénients

Nothing as of yet. Its still early days but all looks positive.

Avantages

I love how easy it is to create multiple guides to share with our customers in our platform. The extension makes this process extremely simple and seamless.

Inconvénients

The builder takes some time to navigate and learn the ins and outs but it super helpful once you get the hang of it.

Avantages

The ease of use, it is extremely powerful with the current features. Their support group is amazing and they answer really quickly as well.

Inconvénients

There are some features that I would like added here, but not a deal-breaker.

Avantages

Fantastic product great functionality, easy to use, so many customisable options.

Inconvénients

Nothing I didn't like, great product.