Xola

Avantages

-I love that with my tours I can just go onto the app and check without having to keep track myself of what days I work.
-The app is intuitive, clean, and easy to use.
-I like that I can see my bookings on the desktop site and sync the calendar with my gmail calendar.
-I like that when I get booked a tour it sends an email to me.

Inconvénients

Improvements that can be made:

-The desktop site does not allow me to see see the Questionnaire. I have to reference the app to see what the customer wrote.
-I don't have the need for a credit card reader, yet the app asks me every time I open it. Once I accidentally said "yes" while wearing headphones and thought I may have gone deaf when I high pitch tone assaulted my eardrums.
-I can't confirm a tour through the app. Its inconvenient because then I have to find the specific email and then enter my login thru a web browser. In-app tour confirmation would be much less hassle.

Avantages

Customer support, and the TCO is the reason I am with Xola. The features, functionality and analytics are adequate.

Inconvénients

Limitations, and not as rich in features for my particular industry (escape room) as I'd like. The calendar view could be better.

Avantages

Easy to set up multiple tours with multiple timeslots. User friendly with minimum questions from clients.

Inconvénients

We would have loved if there was a way to setup an automated email to send out to our tour groups after their tour. Almost like the reminders the syst sends out before the tour.

Avantages

I check daily bookings. I normally don’t look for much else.

Inconvénients

It’s difficult to see and use on my iPhone. Sometimes when pulling down the days overlap. Log in comes up very small on iPhone. Log out isn’t easy to navigate too because it has to be enlarged to close. To many features that are not needed for my purpose.

Avantages

It is pretty easy to use. There isn't much I like about it.

Inconvénients

I don't like the refund process the summary especially
The fact that they take there 3% right after a booking
Customer support at other places wil do things for you

Avantages

Their customer service is prompt and our rep is really helpful when I have questions about how to set up the system to meet my needs. Before Xola I used a different booking software and experienced a lot of abandoned bookings because the user interface was so clicky. Now with Xola I experience increased sales and the abandoned booking's feature is well worth it. I highly encourage anyone opening an escape room to use this platform!

Inconvénients

The sales don't tie back to the correct sales person if an order comes in via the front end and it is confirmed through the back end of the software.

Avantages

Software has a lot of features and always has useful new updates.

Inconvénients

Not able to pay electronically with Apple Pay.

Avantages

I like that you can have everything in one screen when doing reservations. You can change the amount of guest, the date, time, everything!

Inconvénients

Editing some of the guest names or emails is a little tricky to figure out. It definitely takes a littl bit to get use to, but is well worth the switch!

Avantages

Check in by name, no need for scanner, easy booking in site and online

Inconvénients

It reboots itself at least twice a week.

Avantages

Easy to use for both our employees and our customers. They also have a wonderful support team!

Inconvénients

None.

Avantages

How easy for customers and employees to use to book appointments. The interface of the program is very apealing to look at as well.

Inconvénients

One thing I would change is for customers make changes to appointments without calling in.