eLabNext

Thank you for sharing your fantastic experience with eLabNext! We're thrilled to hear that our platform has greatly improved your inventory management. Optimizing the organization of your lab inventory is a key component of eLabInventory and we're glad your experience can attest to this! We are excited to share that we have recently been awarded the 'Ease of Use' Capterra badge. This recognition further validates our commitment to providing a user-friendly platform that meets the needs of our users. We are grateful that you and your lab teams can testify to the ease of use of our platform.
We understand that every lab has unique needs, and we are constantly working on enhancing the capabilities of our platform and adding new features. We value your input and are always open to hearing feature requests and improvement suggestions. As you mentioned, your requests can be submitted through our Support Desk, and one of our Customer Success will be happy to assist you.

Thank you for your positive feedback, Yashna! We’re thrilled to hear that you find our eLabJournal to be user-friendly and convenient for your day-to-day needs. It is fantastic to know that our platform helps you optimize your workflow by providing a well-organized and well-managed experience. Your feedback means a lot to us and want to let you know that our Support Desk ([email protected]) is available to assist you with any questions that may come up in the future. Once again, thank you for your amazing review!

Katie, thank you for your review! We are thrilled to hear that you not only find our platform easy to use and customizable but also that it has improved your productivity and collaboration efforts with your coworkers. Our team created eLabJournal with these goals in mind, so it is incredible to hear that we have the mark. We are especially glad that the Experiment Log feature has optimized your workflow. Regarding attaching raw data files, please reach out to our Support Desk at [email protected] with your suggestions for improvement. They would be happy to assist you in submitting your feedback to our developers. Thank you again for your review and your support!

Thank you for your review, Jessie! We're thrilled to hear that you're enjoying our platform and find value in the features/functionalities it offers. We have created our Journal module to be user-friendly, so it is great to hear that you find it easy to use and modify. Regarding the table section, our team is working on improving the table section for better formatting and adjustability. We encourage you to contact our Support Desk ([email protected]) so they can add you to the list of requestors for this feature request and update you when the new editor has been implemented.

Thank you so much for your amazing review, Yueyue! We're thrilled to hear that you find eLabInventory to be user-friendly, and we appreciate you sharing your positive experience! We're delighted that you've found our open API to be accessible, even for those without coding experience. Making sure our platform is inclusive and easy to navigate is one of our top priorities. Regarding the difficulties you're experiencing with the export feature, we would love to hear your feedback so we can identify areas to improve and enhance your experience. We encourage you to reach out to our Support Desk at [email protected]. They will be eager to listen to your feedback, understand your difficulties, and provide you with the necessary help and guidance.

Thank you, Erim, for this great feedback! We recently won the "Ease of Use" and "Best Value" badges with Capterra, precisely for what you wrote here! With regards to support, all of our Lab Digitization Consultants or Key Account Managers come from scientific backgrounds and know what it's like to work in the lab, so they go in with the mindset of helping these labs to set a strong digital foundation in order to be able to grow into the system in a sustainable way. Developing a strong Digital Lab Strategy is imperative for successful business operations! We absolutely agree with you about Dashboarding and Visualization within eLab! Currently, our Timeline does this to some extent, but there is room for improvement! For now, most of our customers use our extensive API/SDK and Developer Hub to pull data out into their favourite visualization systems (i.e. Power BI), but it wouldn't hurt for us to have it within the system, and we are happy to notify you that it is in our roadmap, and will be available very soon!

Thank you, Isaac, for your positive review! We’re glad to hear that you are finding our platform user-friendly and that it is helping you effectively manage your inventory. We understand that there can be a learning curve when using a new platform but rest assured that we are here to assist you every step of the way. We would be happy to provide demos/training and answer any questions to ensure you can navigate the platform easily. Please reach out to your dedicated account manager or our Support Desk ([email protected]) and we are happy to assist you. Thank you again for your review and your support!

Martin, thank you for taking the time to write this review! We are thrilled to know that you find our platform to be intuitive and user-friendly. Creating an interface that is easy to navigate and understand is one of our top priorities, and your positive experience validates our efforts. It is truly heartwarming to learn that you do not have any cons to report and that you thoroughly enjoy eLabJournal! We value your opinion and are grateful for your positive feedback. Thank you for your support and for being part of our eLabNext community!

Hi Holley! Thank you so much for taking the time to leave a review! We're delighted to hear that you and your lab staff have found our platform to be user-friendly and convenient for your day-to-day needs. It is great to know that our platform is a seamless experience for our customers. While you mentioned that your team primarily uses our platform for sample inventory, we want to make sure you're aware of all the amazing features and functionalities it has to offer. If you're curious and want to explore more, please don't hesitate to reach out to your dedicated Account Manager/Digital Lab Consultant. They are here to assist you and would be happy to schedule a demo call.

Thank you, Alisson, for your positive review! We're delighted to hear that you find our platform to be easy to implement and that it has optimized your lab work! We're committed to providing a seamless experience for all our users. We appreciate your feedback regarding the personalization of experiments, and we encourage you to share your feature requests regarding the experiment list with our Support Desk at [email protected]. They will be more than happy to assist you and ensure that your requests are properly documented for our development team to consider.

Hi Stephanie, thank you for your review! We’re glad to hear that you’re finding our platform to be a good experience. We understand that getting acquainted with a new platform can sometimes be challenging but rest assured that we are here to help you! If you have any questions or need any assistance, please don’t hesitate to reach out to your dedicated account manager. They will be happy to schedule a call and help you optimize your specific workflow to make the most out of our platform. Once again, thank you for your review and for being a valuable member of our eLabNext community!

Thank you very much for your positive response! As Lab Digitization Consultants, we truly enjoy having a tangible impact on how labs develop their Digital Lab Strategy on a strong foundation! With regards to the inventory management, or eLabInventory, which houses features of samples (any sample, from biospecimens, chemicals, animals to microchips), supplies, storage units, and equipment management, all combined into one LIMS-like module, we are very happy to announce our V2 that is currently already available, that tackles the exact improvement request here. Please reach out to [email protected] or to your Lab Digitization Consultant directly to activate the new UI!

Hi Zakary, thank you so much for your review! We are thrilled to hear that eLabNext has been a complete game-changer for your laboratory!

We're happy to inform you that we've introduced drag-and-drop movement of samples into our redesigned Inventory V2 interface, which is currently available to try out as a beta version! Inventory V2 hosts several other improvements as well, and our team will continue to incorporate new features as it approaches its official release date later this year, so keep an eye on our website's Updates page in the coming months for more information. We are also happy and proud to announce that we have recently been awarded the 'Ease of Use' Capterra badge, which validates all the points you highlighted in your review.

Karlo, thank you for your lovely review! We take pride in ensuring that all our modules interact seamlessly, so it's fantastic to hear that you find them well-integrated.

Regarding the expandability of our API, we encourage you to explore the newly added API calls along our recently released Developer Hub, which has many readily available recipes! Additionally, we are excited to announce that we now offer API calls for ChatGPT integration. This integration opens even more possibilities for customization and innovation. As for the autosave feature, we understand its importance and have already created a ticket for our development team; it is now on our roadmap, so stay tuned!

To ensure that you are included in the updates and progress of this feature request, please reach out to our Support Desk to submit your request.

Thank you, Jowin, for your review! We love our templates, too – it makes the job of anyone in the lab much easier to standardize and optimize the efficiency of any workflow! With regards to reporting, currently, there are many tools to get the reports out, but we agree that within the system, we can have better visualization for the summary of the work being done! We are happy to announce and inform you that it is on our roadmap to have such features very soon! Please check with your Lab Digitization Consultants for the exact ETA on this!

Thank you, Franziska, for your review! We appreciate your honest assessment of the platform, and we heard you loud and clear. We are actively working to develop additional features and improvements for the Journal and Protocol modules. We are happy to tell you many of the issues raised here are already core features within the platform. You may be interested in checking out our CloneAssist add-on, which allows users to integrate a molecular biology workbench into their ELN entries to visualize and construct DNA and plasmid molecules, with integrations with SnapGene, Genius, and GeneBank/FASTA files. We recommend scheduling a call with your Digital Lab Consultant/Account Manager to learn more about the add-on and see if it would fit your group well.

As providing exceptional customer service and support is one of our core tenants here at eLabNext, we're surprised to hear that your service experience has declined since transitioning to a dedicated installation. That doesn't sound like us. Would you be open to scheduling a call through the Support Desk with our Customer Success team to share more about your experience? We will thoroughly investigate any feedback and make the necessary improvements to restore your confidence in our support services. The Head of our company would like to meet with you personally to investigate!

Hi Mitchell, thank you for your review!

We are happy to share that we recently received the 'Ease of Use' Capterra badge. It is fantastic to hear that you find our platform to be user-friendly. Regarding the specific functions you mentioned, the custom views in Advanced Search have already been submitted to our development team, and we would be happy to add you to our list of requestors. We will be sure to keep you updated on the progress of this feature.

As for export purposes, we have recently introduced a new add-on, the Sample Export Column Selector, that allows for easy column selection. Furthermore, we're pleased to inform you that the sorting by year and Control-C functions are already available. We would be happy to demonstrate these new add-ons and features. Please get in touch with our Support Desk to schedule a call with one of our dedicated Customer Success Specialists.

Thank you so much for your review, Tania!

As an ISO 27001-certified company, we place the utmost importance on information security. We are delighted to hear about your positive experience with our platform's security measures. Sometimes 'nice-to-have' features are 'nice' for some but essential for others, so we have submitted them to our development team. If you haven't already, please send your feature requests to our Support Desk so that we can keep you updated on the progress of those features. We value your input and look forward to continuing to provide you with the best possible experience!

Thank you for taking the time to provide your review, Linda!

The eLabNext platform was recently awarded Capterra's badge for best "Ease of Use," so we'd be curious to learn more about your experience with the user interface and the pain points you've encountered – could be due to lack of training from our side so that we will take this note! Our Digital Lab Specialists would be happy to schedule a free consultation to ensure that your lab group is optimized for your workflows, and we welcome you to submit any suggestions for improving your experience to our Support Desk for consideration.

While we were unfortunately forced to end support for DYMO printers, eLabNext continues to be compatible with a wide range of Zebra and ZPL-compatible printers for our customers with labelling needs. Many of our customers have had positive experiences with these machines and reported significant improvements in the quality and configurability of their labels compared to DYMO. Our Support Team would be happy to provide additional information on this topic and connect you with one of our partners to receive an exclusive discount when ordering a Zebra device!

Hi, Kimberly! Thank you for your positive review! We're excited to hear that our digital platform has been a game-changer for you in terms of organization and efficiency. The ability to color code different sample types and create charts is indeed a fantastic feature of eLabInventory. We take great pride in providing a platform that allows you to visualize your entire laboratory and optimize the organization of your inventory. We appreciate your suggestion regarding templates for Lab Startups. If you haven't already, we kindly request that you submit this request to our Support Desk. This way, it can be passed along to our developers for careful consideration for future updates.
We understand that it can take some time to adjust when a new update is applied to the software, so our Digital Lab Consultants offer demos and training on new features to help users acclimate to these changes. If you would like a more in-depth demonstration of all the new features, including the Inventory V2 Beta, we encourage you to contact your dedicated Key Account Manager and they will be happy to schedule a call to review the latest updates with you and your team!

Hi Martin, we feel the pain in the title of this review, and we're here to help!

Firstly, thank you for the positive response. We just received the "Ease of Use" badge on Capterra precisely for your provided reasons!

Concerning the tediousness of doing certain things, we have made some significant updates to the system that will resolve some of those concerns raised in this review! Many of these things you've mentioned have been resolved – please reach out to your Lab Digitization Consultant for more details. Also, please check our Developer Hub and updated API calls to assist you!

Kari, thank you so much for your feedback and response! Please consider updating your Customer Support rating, as it hasn't been selected.

With regards to customizations, this is very much part of our philosophy. While there are many commonalities, every lab is different and has its preferences on how to input, manage, and analyze data. Because of this, we created a template-driven ecosystem for each lab to be able to customize all of the sections to their very specific needs. We even allow labs to develop their add-ons in our Marketplace to elevate their experience and centralize their software usage in the lab.

Robert, thank you for your positive review! We are thrilled to hear that you find our platform customizable and versatile, which is part of our core philosophy and technical ecosystem.

At eLabNext, we take great pride in offering a fully customizable experience with the extended functionalities of our add-ons and API. We aim to create a flexible platform catering to every individual's needs. We were recently awarded the 'Best Value' Capterra badge. This recognition underscores our commitment to delivering exceptional quality at a great price. We are delighted to know that you appreciate our price/value ratio. We appreciate your support and are excited to continue enhancing our products to exceed your expectations!

Thank you for your review, Pascal! We're glad to hear that you have found our digital lab platform to be not only sustainable but also highly collaborative/sharable for your lab work. We are grateful for your positive experience with our platform and are committed to continually improving our service.

As for CloneAssist, our molecular biology suite, we want to inform you that it is currently in its beta trial phase. We have improvements in the pipeline for the final release. If you have any specific requests or suggestions regarding CloneAssist, please get in touch with your Digital Lab Consultant/Account Manager or submit them directly to Support. Our team will get back to you with specifics right away! We value your feedback and are here to support you every step of the way.

Thank you for your amazing review! We're thrilled to hear that you are having such a positive experience with eLabJournal and our super-packed biobanking features!

We're excited to share that we have recently been awarded the 'Ease of Use' Capterra badge, and you're an integral part of the testimony that showcases just how user-friendly our platform truly is. Furthermore, our biobanking add-ons are great for providing features to track and access your data and improve your overall workflow. Your feedback means a lot to us, and we sincerely appreciate your support!

Hi Sefanne, thank you for your review! We're thrilled you find our platform intuitive and reliable, consistently meeting your needs without hiccups.

Our utmost priority is providing exceptional service, and we're glad we have exceeded your expectations. We understand how challenging it can be to organize and search through large amounts of data, so we offer various searching and filtering tools across all of our modules. We would suggest scheduling a call with your eLabNext Digital Lab Consultant/Account Manager to review your specific use cases and determine whether there are additional features that can be leveraged to optimize your search processes. Please consider using our Documentation to look up all the new Search Features that have been published. Rest assured, we are continuously work to enhance our search capabilities to make it even easier for users to find the information they need.

If you have any specific improvement requests, we would love to hear them. Please feel free to submit your request to our Support Desk.

Thank you for stopping by to review eLabJournal! We are happy to share that we are preparing to release a brand new add-on in Marketplace in the coming weeks for handling Task Assignments/To-Dos; additionally, we now support options for commenting/messaging on other users' experiments/reports, integration with Microsoft Office (Excel, Word, PPT), and labels/tags on projects for easier searching. We also have a few major projects on the horizon, including a full redesign of our Inventory module!

Moreover, we confirmed that our team is actively reviewing several of the features you've listed for future development consideration later this year.
If you have specific ideas about how you'd like any of these suggestions to be implemented, please consider emailing your Key Account Manager or [email protected]. We always appreciate hearing feedback from our users, and we'll do our best to incorporate your comments into our next series of updates!

Hi John, thank you for your review! We are thrilled to announce that we have recently won the Capterra badge 'Ease to Use' for the qualities you highlighted in your review. We are so glad you've found our platform easy to use and intuitive. Your suggestions for improving our supplies module are greatly appreciated, and we hear you. It is on our roadmap! We kindly request you submit your feature requests through our Support Desk so we can update you on the progress of the new features. If there's a particular company with which you want to integrate, feel free to connect us with one of their representatives, and we can discuss a possible partnership to develop an add-on with their internal development team using our API/SDK resources. We also recommend that you check out our Developer Hub, which has readily available recipes to aid in this process!

Thank you for reviewing eLabJournal, Elizabeth! Our team worked hard to design an easy-to-use UI and we're glad to hear that those efforts have paid off for you. The latest version of our Lineage add-on resolved the glitch you mention and is available in the Marketplace please make sure to check and update the Add-On. We're also working on a bulk cloning feature for plates and hope to release it soon.

Thanks again for sharing this valuable feedback so that we can improve the eLab experience for our entire user community, and stay tuned for some exciting updates!

We appreciate this feedback on the data management system, Bastian. Our team has created different options for File Management, i.e the eLabHybrid solution, however, we do realize that these days, the need is very different for large volume data creation, connection, and analysis. Because of this, we are actively considering options for adding new utilities to File Storage, as well as unified file management solutions. Your comment is heard loud and clear!

Feel free to reach out to our Support Team if you would like to offer specific recommendations for us to consider - much of our product development is customer-driven, so your input will help us to provide software that improves the experience for the entire eLab community!

Hi Georg, thank you for taking the time to review eLabJournal! I'm happy to report that our team is hard at work on a major redesign of our Inventory module that will incorporate a streamlined approach to viewing sample records in table/list view. Until then, your dedicated account manager is always available for a free workflow consultation and may have some great suggestions for improving your process for importing samples in bulk! Your comment is heard loud and clear, and if you have additional suggestions for improving the platform, we would love to hear your feedback!

Thank you for your review, Hazel! We are thrilled to hear that our digital lab platform has made your transition from the traditional, paper notebook so smooth and effortless. Our file attachment and linking features are designed to make data management more convenient for users, and we're delighted that you find it beneficial.
We appreciate your kind words about our customer service! Our team is dedicated to providing exceptional customer service while having a deep understanding of our software. It is wonderful to hear that our team has gone above and beyond to accommodate your needs. Regarding the single-person witness signature, our development is actively working on an Experiment Workflow that allows for a multiuser witness signature workflow. We have already released a feature for Protocol signing as well, which adds another layer of compliance! For more information about this feature's progress and delivery window, you can submit a request to our Support Desk. Additionally, any questions you may encounter while using eLabInventory can also be sent to our Support Team for further investigation and escalation to our developers.

Ruth, thank you for your incredible review! We are delighted to hear that you've found our platform to be the best and most straightforward among all the ones you've tried. Our team is dedicated to providing exceptional support, and we are delighted that our team was able to assist you so well. Our Customer Success team goes above and beyond for our customers, and it is very much part of our own internal protocol to take the time to fully understand your needs and design a Digital Lab Strategy via features like Experiment Templates, and Sample Management that perfectly align with your vision. We believe that a personalized and tailored experience is key to our customer's success, and we're delighted that we've been able to deliver just that. We will make sure to pass along your kind words. Thank you once again for your amazing review and for being a valued member of our platform!

Katharina, thank you for reviewing eLabJournal - we appreciate your commitment to the platform and hope to continue being your one-stop shop for digital lab tools in the coming years! The structure of eLabJournal was designed as a 3-tiered project management-style workflow to encourage standardization and organization within your lab records, from Project to Study to Experiment/Report. We're glad that you have gotten used to it, but we'd love to know how we can make the learning curve shorter!

If you have additional suggestions for how to improve the platform, feel free to reach out to your Key Account Manager to share your thoughts! As always, the HELP section on our website is there to assist you as well.

Thank you for reviewing eLabJournal Marie! We absolutely agree that this can be improved, and our team is working on it - stay tuned for more updates on this topic!

In the meantime, have you tried the Scan to ELN add-on available for free in our Marketplace? This feature lets you scan barcoded samples directly into your experiment sections and can really help streamline the input process. Our development team is also working on a full redesign of our Inventory module that will optimize your sample management workflows with a host of new features and improvements!
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Thank you for sharing your eLabJournal experience, Lorenzo. We are happy to hear that the platform boosted your lab's productivity! With regards to image editing, do you have a preferred image editor installed on your computer? The eLabWebEdit application allows you to open items in a File Attachment section for editing with your computer's local software and uploads the finished file back to eLab; this enables you to maintain an unbroken audit trail within the platform, so it may be worth exploring further if you prefer other image editing software. Please also consider getting in touch with your Key Account Manager to provide more detailed feedback on moving experiments, as this will help us to incorporate your recommendations in our next series of updates to the system!

We appreciate your input, and look forward to working with you!

Thank you for reviewing eLabJournal Tracy. Making labels can sometimes be a bit time consuming if you have very specific needs, but once the templates are created, then it just as easy as 1, 2, 3. With that said, we have a few new add-ons in our Marketplace that can help alleviate the pain points you've mentioned! FLUICS Print is a full-service label solution that includes free label design services to all eLabNext customers which takes away your need to create those templates yourself. In addition, our Office Online add-on will enable you to embed and edit Excel sheets (also Word, and PPT) directly within your experiments.

If you're interested in learning more about these features, let us know and we'll connect you with your dedicated account manager for a demonstration! Thank you for your feedback, and we are looking forward to supporting you!

Thank you for taking the time to review eLabJournal, Joseph. We are happy to hear that you've had a positive experience with the platform, and look forward to supporting your work for many more years to come!

Hi Felix, thanks for stopping by to review eLabJournal! We actually have an integration with MarvinJS ChemAxxon for Chemical Drawing. We also have eLabWebEdit that allows you to incorporate ChemDraw if that's your preferred system. In addition, we just released ChemAssist add-on that will add a number of new features specifically designed for chemists, such as substructure search capabilities, chemical structure rendering, and reaction table generation and analysis. Our team is accepting applications for beta testers, so if you're interested in using it, and providing us feedback for optimization, we would greatly appreciate your valued input! Feel free to reach out to [email protected] directly!

Thank you for taking the time to share your experience with eLabJournal, Alex! It's common to have a period of adjustment when transitioning to a digital lab solution, which is why eLabNext assigns every client a dedicated account manager to provide consultations and additional training as needed. If you're not sure how to contact your account manager, feel free to send a message to our Support Team and they will be happy to connect you! Our goal is to have you be very comfortable in the system within 2-3 weeks, so please don't hesitate to reach out if we can help you reach this point!

Thanks for sharing this review of eLabJournal Kannan, we agree that there is always room for improvement! Our team is hard at work on a complete redesign of the Inventory module that will incorporate many highly-requested features and quality-of-life improvements to "reduce clicks" for our customers. We'll be sharing more information about the redesign before the end of the year, so keep an eye on our website for some exciting announcements! Thanks once again, and please don't hesitate to send us feedback and comments at [email protected].

Hi Sakashi, thank you for sharing your experience with the platform!
While the Mobile App isn't intended to match the browser's functionality 1-for-1, there are a few unique features that make it a great companion piece to the desktop version of eLab when you're "on-the-fly" and away from your computer (ex. the voice transcription functionality allows you to dictate notes hand-free!). That said, our new UI has a mobile-friendly design that will allow you to use the full version of eLabJournal on your tablet or phone's browser! If you're looking to handwrite text and have it translated into a digital format, there are app extension on both iOS and Android that can be installed for use as a secondary keyboard. There's an app called Handrwiring, that is mostly used by our customers, consider trying that!

In the meantime, we've recently allocated a number of resources into optimizing the Mobile App, so stay tuned for more details!

Thanks for taking the time to review eLabInventory, Marta! Great to hear that you've been taking advantage of the extensive QR code integration, we've found that features such as the Barcode Automation add-on can really fast-track sample management for many of our high-throughput clients! Happy eLab-ing!

Hi Ben, thanks for reviewing eLabJournal! Our team works very hard to ensure that the application design is intuitive, so it's wonderful to hear how quickly your lab was able to get up-and-running with the platform.

Since Feb 2020, we have had numerous updates to the system, including a new UI that should help to make things more straightforward. However, we will make sure your feedback about the protocol calculations gets communicated to our developers for future development consideration! If you have specific ideas, please do not hesitate to share more detailed feedback with [email protected], and we'll work to incorporate your response into future versions of the platform!