Tous les avis sur Help Scout Appliquer les filtres
Parcourir les avis sur Help Scout
Tous les avis sur Help Scout Appliquer les filtres
- Secteur d'activité : Philanthropie
-
Provenance de l'avis
Afficher plus d'informations
Help Scout is great
Avantages
It's pretty simple to use and it helps you stay on top of several inboxes at the same time. The design is excellent and the account creation and management is very easy to use. The customer service is excellent (as you might expect!) And the system is very reliable.
Inconvénients
The setup is a little tricky, and I don't really feel like the "reply from your email" system they tout is as good as I would like it to be. Some of our staff members have had trouble adding Help Scout into their workflow so they're not taking full advantage of the system. This is probably not all Help Scout's fault, but it does indicate some degree of a learning curve since it's different than traditional email.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Great way to manage support tickets
It was great - I used it only for 6 months.
Avantages
It was easy to use and the onboarding is minimal.
Inconvénients
The searching function can be better with some more granular options
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Perspective
Avantages
It is easy to use. Help scout gives me the tools I need to provide customer support. It makes it easier to communicate with customers. It also allows me to know when a customer has viewed the emails I send.
Inconvénients
Help Scout offers so much it takes a little time to learn all it does.
-
Provenance de l'avis
Afficher plus d'informations
A great Customer Service tool
Avantages
I love the user-friendly interface and the ability to create saved replies for quick and easy replies to commonly asked questions or common issues.
Inconvénients
I would like for there to be a "Sent" folder to quickly refer back to the most recently sent emails.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
-
Provenance de l'avis
Afficher plus d'informations
-
Provenance de l'avis
Afficher plus d'informations
-
Provenance de l'avis
Afficher plus d'informations
The absolute best, crucial for running my ecommerce business
The helpscout interface makes it really easy to send personalized messages to customers extremely quickly and easily.
It separates emails from customers into separate threads even if they are responding to the same email, so that it you never miss responding to a customer.
Adding team members is seamless and allows you to quickly use the help of support staff (if you have any).
Another crazy-awesome feature is the relevant information they loop in. The two I used on a daily basis are: The shopify interface so I know about a customer's previous orders with me, and the mailchimp interface so I know if they signed up, when they did, and can even add a customer to a mailing list in 2 clicks.
I can't recommend Helpscout enough.
--Jonathan
-
Provenance de l'avis
Afficher plus d'informations
Awesome software with even better customer service
Help Scout has made it easy for our team members to be up to speed with any new communication the group has made and makes our clients feel like they have a true team rallied behind them. The integration's have given our clients an easy way to tell us how we're doing, and the reports make it easy to make sure our team members are hitting their numbers and serving our customers well.
What I'm most impressed with is the level of customer service. They are quick to respond, friendly, and will help out in any situation even if the root problem doesn't have anything to do with their software. Their level of customer service is one to be admired and modeled after.
- Secteur d'activité : Marketing et publicité
-
Provenance de l'avis
Afficher plus d'informations
Quality support, software continuing to make improvements
Avantages
I like the ease of receiving support requests and delegating tasks. They also continue to make improvements to the software.
Inconvénients
I'm unable to delete customers. There's no easy way to clear out old tags.
-
Provenance de l'avis
Afficher plus d'informations
Effective help desk system
I cant say exactly how I first heard about Helpscout. After using its doc system for two months, I realised that the team was deploying new features to the product pretty often. For instance, take a look at the release notes for October:
http://www.helpscout.net/blog/october-release-notes/
We have migrated from a cheaper provider to Helpscout. First 5 agents, then +2, then +8 and we have 12 more to go. I couldnt be happier. They also answer pretty fast.
Another quite good advantage is the billing options: there is only one! They will not try to upsell you anything through essential features. You have all the features, it is the only way.
- Secteur d'activité : Textile
- Taille de l'entreprise : 11–50 employés
-
Provenance de l'avis
Afficher plus d'informations
-
Provenance de l'avis
Afficher plus d'informations
Easy, Straightforward, and helpful
Helpscout is a great tool that let's us organize all our support tickets for customers so we can get back to them right away. It's a great tool because I can assign tickets, create workflows, create saved replies to be more efficient, and add my own flair.
I love the support documents Helpscout has, and it's always informative for my other work on their site. It's a great tool to be efficient, and a great resource to learn from as well.
On top of that, their customer service is always wonderful no matter who I am working with. One way or another, we find a solution.
- Secteur d'activité : Logiciels
-
Provenance de l'avis
Afficher plus d'informations
Perfect Helpdesk software - everything you need for quick, enjoyable workflow
Avantages
I like the workflows that are easy to set up and customize on the fly, mixed with the customer pane that pulls up additional customer information. It's also very quick - zero friction from waiting for page elements to load.
Inconvénients
The only complaint I had was fixed by HelpScout a few months ago!
-
Provenance de l'avis
Afficher plus d'informations
Easy and Powerful
Our work became much more efficient ever since we started using Help Scout for our customer support. I love their ticketing system and the ability to assign tickets to different employees and write internal notes. I also love their saved replies feature that could include variables such as the name of the customer.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Afficher plus d'informations
Helpscout
Avantages
Very easy to use, has unlimited users, simple, has mobile apps, and everyone's signature can be uniform.
Inconvénients
No app integrations, barely any help center, don't like the way the contact form looks, no phone or live chat support.
- Secteur d'activité : Logiciels
-
Provenance de l'avis
Afficher plus d'informations
Simple, easy, powerful support software
Avantages
Help Scout is easy to set up and use, and you can be up and running within 10 minutes. Their staff is also very welcome to feature requests and are quick to respond if you have a problem or question with the app.
Inconvénients
Lack of foreign language translation within the app. Currently we have to copy and paste content from our non-English speaking customers into Google Translate and I wish this was in the app directly.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé Autre pendant pendant l'essai gratuit
-
Provenance de l'avis
Afficher plus d'informations
Help scout to your rescue
We used help scout in our team project for any questions or problems faced real time and got solutions real time !
Avantages
Help scout is very user friendly , customer support is very efficient and feels like one to one interaction. The chat option is the best feature for real time support !
Inconvénients
I used the free trial and the default setting seems pretty convenient and easy . The solutions for the customers queries are well answered to the point .
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Simplying the Customer Support
Avantages
HelpScout is such a tool that streamlined the whole customer email communication in a single and sophisticated shared inbox that not only makes support easier but also helps the team to manage their daily tasks better.
Inconvénients
Except for pricing, I didn't see any disadvantage while using this product. Every company should use this to better manage their support activities.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
-
Provenance de l'avis
Afficher plus d'informations
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant pendant l'essai gratuit
-
Provenance de l'avis
Afficher plus d'informations
Decent Help Desk
Avantages
Help Scout works pretty good when using it to track emails and customer relations. It allows tasks and certain messages to be assigned to different workers, etc. Also reduces customer communication issues. Personally, it's not my favorite help desk though.
Inconvénients
I don't think it has a very organized workflow automation and I wish it had more customization features.
- Secteur d'activité : Conseil en gestion
-
Provenance de l'avis
Afficher plus d'informations
Great support system
Avantages
Easy to navigate and user-friendly. Immediate forwarding to personal email.
Inconvénients
Not a visually striking website. Although the website is easy to navigate, adding some color would make icons easier to identify.
-
Provenance de l'avis
Afficher plus d'informations
Help Scout is a fantastic customer support product that has become integral to our business. The 'invisible' help desk approach enables us to provide personalized support - something our customers respect, and has also enabled us to close more sales by converting our 'support service' into a revenue engine. On top of providing an exceptional product, the Help Scout team is responsive to feedback and they provide exceptional support themselves.
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Tricky setup but smooth once implemented
Good tracking and organization of support request and creation of help pages.
Avantages
Great features, organization and help pages to easily keep track and follow up customer support requests.
Inconvénients
Tricky to setup, some technical knowledge required. It took me a while to get used to it and I while it got the job done, I never really loved it.
-
Provenance de l'avis
Afficher plus d'informations
Amazing Product and Support Experience!
Pros:
- Easy to use
- Customizable workflows
- Super speedy and friendly Support
- API to create custom widgets/add-ons
- Metrics!! It is so helpful to have access to our support data. It's great to see how we've improved over time.
- Helpscout's blog posts are always insightful and have something to learn.
Cons:
- Tags can't be categorized (by color, etc)
Travis <3's Helpscout!!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Oldschool way to write and manage documents
Avantages
It still has a really vast functionality to create documents, work with your team on more advanced projects.
Inconvénients
Not the most effective software to collaborate and co-operate as it does not enable you to work together on documents in real time.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Afficher plus d'informations
Their interface was clean but the software was a bit expensive
Avantages
I liked their offering but I felt that they charged way too much for their services. For a little more you can get a full pledged customer ticketing and communication system.
Inconvénients
As I mention before, I didn't think that the value was there for us. It may be there for you.
- Secteur d'activité : Vente au détail
-
Provenance de l'avis
Afficher plus d'informations
Help Scout help us achieve inbox 0
Avantages
When we were just using Gmail, there was a constant fear that a customer would be missed or that an email would be marked read that wasn't dealt with. We no longer have either of these problems.
Inconvénients
We do wish that Help Scout integrated with our Facebook page's inbox.
-
Provenance de l'avis
Afficher plus d'informations
Fairly New to Help Scout
Avantages
I find Help Scout very easy to use and to organize support tickets. It's easy to tag items and assign them between team members in order to get needed information or accomplish different tasks for the client.
Inconvénients
I wish it were a feature of Help Scout to assign a deadline to a task and have reminders a certain number of days in advance for those. Currently, we are using tags to assign deadlines, but it would be nice to have a way to set a hard deadline.
-
Provenance de l'avis
Afficher plus d'informations
"We’re able to respond to customers faster"
We had HelpScout up and running in minutes, and we’ve never looked back. We finally have crystal clear insight into the questions customers are asking as well as how well we handle the daily ebb and flow of support. More importantly, we’re able to respond to customers faster without any requests slipping through the cracks.
-
Provenance de l'avis
Afficher plus d'informations
Love the branding, great UI, lighting fast support
I find the interface nicely designed, lots of good spacing and font sizing. Features are great, sometimes very very rarely it might feel a tiny bit slow moving through cases but that never affects usability.
The support are really friendly and very fast. Overall a great product and I would recommend it.
-
Provenance de l'avis
Afficher plus d'informations
Great value for your money and ease of use!
This is a great straightforward ticketing system, with awesome built-in reporting. There is no learning curve with this tool, which makes it easy to train new support hires as it is all very intuitive. I love the reporting functions which is also very easy to use. Prefer this over zendesk!
-
Provenance de l'avis
Afficher plus d'informations
We use it to handle emails regarding our app and services
Great for repetitive responses from users, Saved Replies saves us so much time. The system also keeps track of customers, so that we can keep track of their concerns over time and act accordingly.
Very intuitive and their support team are very responsive and helpful.
-
Provenance de l'avis
Afficher plus d'informations
It is intuitive and offers plenty of options.
The software and customer service make my job much easier. My only wish is that the new messages updated on the Help Scout page a bit more quickly. I usually receive a notification about new messages on my gmail account before it actually hits the page.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
-
Provenance de l'avis
Afficher plus d'informations
-
Provenance de l'avis
Afficher plus d'informations
-
Provenance de l'avis
Afficher plus d'informations
Bringing Happiness to Buffer customers
Love Helpscout. It's only fitting that they have amazing support for being a support service company. :D The tools in HS are extremely critical to the success of our relationship with our customers! :)
- Secteur d'activité : Production audiovisuelle
-
Provenance de l'avis
Afficher plus d'informations
Help Scout is truly helping us manage our general email addresses
Avantages
The product is very easy to use. And Help Scout's support is top-notch!
Inconvénients
There isn't anything I don't like about Help Scout. The app is great!
-
Provenance de l'avis
Afficher plus d'informations
"Thanks for a truly awesome piece of software..."
The more we use HelpScout, the more we love it (and so do our customers!!) Thanks for a truly awesome piece of software that really is making a HUGE difference to our business.
-
Provenance de l'avis
Afficher plus d'informations
Excellent Support Software
I have been using Helpscout for over 2 years and their software is simple yet very functional to use. There support is very good too. I highly recommend their solutions.
-
Provenance de l'avis
Afficher plus d'informations
"It's the kind of product that is taking our business to a different level"
Tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level.
-
Provenance de l'avis
Afficher plus d'informations
A great tool for organization!
We use Help Scout on a daily basis to receive, track and send emails to countless customers. It's a great tool that helps us stay organized!
-
Provenance de l'avis
Afficher plus d'informations
You can't work without help scout if you are working with clients
Help Scout allows my small business to look professional and help support me, support my clients. Thank you Helpscout!
-
Provenance de l'avis
Afficher plus d'informations
Splendid UI, best of all helpdesk software we have used. Customer service is great.
Using HS since 2014, this is the best helpdesk we could find. , , in paid plan there is email automation. Best ui.
-
Provenance de l'avis
Afficher plus d'informations
Very good software for client support
I am start using help scout as my support ticket system and I am really glad with the features and support! 10/10
- Secteur d'activité : Conseil en gestion
-
Provenance de l'avis
Afficher plus d'informations
Great way to centralize your support inbox
Avantages
I love how you can have one place to answer emails and assign to another agent. It's very easy to use and intuitive but they have tutorials to help as well.
Inconvénients
I honestly do not have something that I don't like about this at this time.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11–50 employés
-
Provenance de l'avis
Afficher plus d'informations
- Secteur d'activité : Logiciels
-
Provenance de l'avis
Afficher plus d'informations
Help Scout streamlines workflow
Avantages
Saved reply's and search feature. Really enjoy how this increases productivity and workflow.
Inconvénients
Help Scout doesn't refresh as often as I would like.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant pendant l'essai gratuit
-
Provenance de l'avis
Afficher plus d'informations
Chat di e-commerce
Avantages
Chat di e-commerce classica dove il servizio clienti viene avvisato di un problema
Inconvénients
La chat tende ad essere lenta ed a bloccarsi frequentemente