Bugzilla

Avantages

Bug tracking is awesome and best reporting feature

Inconvénients

Cannot integrate with project management tools example with Jira

Avantages

Up until about a year ago, Bugzilla was the bug tracking application used in our company.
To cut right to the chase: as a user / bug reporter, Bugzilla was a dream to work with.
It's a school book example of how great free and open source software can be.

The interface is no nonsense. Very simple and clean, everything does what you expect it to do. No need to navigate through different submenus to do even the simplest of tasks. No options hidden behind mysterious hamburger menus or gear wheel icons. The most common things are but a click away.

This implies there is no or only minor explanation needed to get started with Bugzilla. Even some of our sales guys were easily and independently filing new bugs or searching for existing bugs, and that's definitely saying something.

One of the key aspects of a bug tracker is definitely the performance of its search functionality. This is a point where OTRS definitely scores. Its search is very fast and precise. Usually, jotting a keyword or two in the "Simple Search" is enough to find exactly what you need. For the rare cases where it doesn't, the "Advanced Search" definitely does the job, while really being "advanced" but in no way "complicated".

Little secret: even though all data from Bugzilla was copied to our new bug tracker when we made the switch, I still tend to go first to Bugzilla if I need to find an old bug. Simply takes me less time to find what I need compared to our new system.

Inconvénients

I do understand why we moved away from Bugzilla. It is merely a bug tracker.
Bugs are meant to be linked to tickets, added to sprint plannings, maybe assigned to epics together with new features. You get the point. Bugzilla wasn't made for that.
Our new platform can do it all and more, in one single system.

Avantages

Being an open source tool makes Bugzilla am an excellent choice for new and medium-sized businesses. It has very simple, clear, easy to use interfaces which is a very good choice for beginners too. Other than managing defects and tracking them, it offers an array of simple reporting tools and also it allows to manage multiple projects at the same time. Very easy installation.

Inconvénients

Bugzilla lacks customization features. It also lacks detailed reports. When it comes to reporting bugs, it allows attachments, but the attachment size is limited. Project level documentation is absent.

Avantages

This is free software, that you can create your own server for it, and have total control over it. Configuration, users, permissions, etc. The only limit is the resources you are willing to invest in it.

Inconvénients

Since this is free open source software, you have all the responsibility for maintaining your implementation of it. There is a big community using it, but you won't have direct support.

Avantages

Bugzilla has been around for years and I have used it on many projects. The ease of use of logging bugs and email notifications sent automatically to preset groups to be aware of bugs. Viewing status of bugs is an ease as assigned bugs get updated by bug owners.
Another great tool included with Bugzilla is the reporting matrix, which allows the Test Lead and other Project leads to view all bugs and statuses.

Inconvénients

The GUI is quite old looking but the web app does do what it needs to. There are more superior applications out there with more functionality and depending on what you were intending to use the application for you may opt for something like Jira.

Avantages

1. Free of cost with updates.
2. Easy of installation.
3. Browser compatible- with most of the varieties of standard ones.

Inconvénients

1. UI design not attractive.
2. Customization difficult.

Avantages

BugZilla was easy to set up, very easy to customize, and a nice budget solution to teams wanting to get started with project management.

Inconvénients

The User Interface for BugZilla is not as sleek as other products like JIRA from Atlassian. But, if you can get around that, it has wonderful features and customizability.

Avantages

- Can customize the screen ( Issue log in page)
- Can generate reports easily
- Easy to manage

Inconvénients

When creating an issue, for same category have to log on by one , if can enter multiple entries for 1 issues id it will be grate...

Avantages

One of the best open source tools available in market to keep a track on bugs being logged, Track there progress until the fix being applied

Inconvénients

Being a community edition Bugzilla still lags in terms of extensions & API's available for integration with third party tools

Avantages

Tracking issues in better way is one of the most challenging task in software industry. Bugzilla not only by default provides one window solution for bug tracking but also since it is open source solution i can customize it for my need. Highly recommended if you want to design customize flow for issues tracking.

Inconvénients

Although bugzilla provides all the features to handle tasks and user stories but product name give impression that it is specific to bugs only. This create confusion among new employees and they hesitate in using it for tasks and user stories.

Avantages

Simple UI, Cloud integration, Stability, duplicate bug detection

Inconvénients

Search results often fail to match searched criteria, not able to attach several files at the same time

Avantages

First up all it's free tool and easy to understand since it mostly focus on bug management .

-No manual needed to start up in this tool.
-Customized User interface for better user experience
- Team can easily fetch bug reports with all details and circulate
- Non technical person can also understand and use it without knowing full functionality
-Best for small companies who wants to start up with less budget

Inconvénients

-Apart from freeware tool sometimes it was having issues like searching and fetching report issue , getting freeze or suddenly stopped if clicked multiple times.

-It could have been better if different features have been offered other than Bug reporting solely like Test cases management.

-User interface can be improved with easy understanding of reporting of bugs and there details

Alternatives envisagées 

Pourquoi passer à Bugzilla

Avantages

It tracks bugs which is the only feature I used. I used it at a startup I worked at.

Inconvénients

Comparing it to other software is like comparing DOS to Windows. It doesn't combine project management features like other programs. The search mechanism is really bad. Also, nothing can be edited which is terrible even if you have a spelling mistake. It's like watching a conversation in text-messages sometimes.

Avantages

Easy to obtain. Somewhat easy to use. Scraping data from system is quite easy. Simple ui.

Inconvénients

Editing entries is not fluent, sometimes it would beneficial to edit comments for typos. Layout problems on some web browsers. Pagination sometimes fails.

Avantages

I thing the biggest advantage of Bugzilla is how easy it is to navigate across reported issues data.
One more thing I liked is short installation and learning curve.
We were a small project of 30 people and we needed something cheap and easy to onboard for bug tracking. We never regret we went for Bugzilla.

Inconvénients

Only available via web UI. Works really slow via mobile browser.

Avantages

— bugzilla is a bug tracking tool which is open source and easy to use.
—it is easy to learn for beginners.
— it can be run on any browser.
— it is secure and follow good data privacy policies.

Inconvénients

Sometimes search feature doesn’t work properly while filtering the data.
Sending email feature should be added.
It takes times to logging bugs.

Avantages

Bugzilla gives great audit trail and incident tracking is impeccable. Its easy to use by both engineering team as well as the business team

Inconvénients

Comments and communication can be improved upon. Notification system remains inconsistent

Avantages

It was quick and easy to report our bugs. I was able to enter the info necessary in a quick manner without spending a lot of time filling out unnecessary fields

Inconvénients

I did find the interface to be a bit out of date. It seemed very 90's to me. I also had a hard time getting the reports out of the system

Avantages

It is an open source tool for bug tracking and management. We can customize as per our requirements. It offers an advanced search option, it is very useful to find required data from the list. We can receive email notifications for the updates in bug. Also supports different type of charts and reports.

Inconvénients

It would be nice to improve the mobile UI, now it is a little difficult to handle. Also, the customization needs an expert support.

Avantages

Bugzilla one of the great features is avoiding duplicate bug detection & Bug list in multiple formats.
whenever the user has created the bug it will send the email notification to who all working on the same project to avoid the duplicate effort.

Inconvénients

User Interface needs to be more robust and user-friendly.

Avantages

we are saas based software and provide 24*7 support to our customers. Manytimes we receive bugs which we created on bugzilla and it is assigned to respective developer . This has streamlined our process . Automated email are sent to customers when bug is resolved.

Inconvénients

nothing as of now just one thing that software gets slow at time apart from this nothing i can think of

Avantages

It has a clean interface and it's easy to get started.

Inconvénients

It is not very customizable and does not have many user accessibility features.

Avantages

An Open Source project that can be used with the largest software that you plan on developing to keep track of bugs among hundreds of people. Before this software came out in 2011, I was always looking for something more effective to mark and track bugs in my software. Bugzilla is extremely easy to use and at the same functions perfectly for any project that you or your company are working on.

Inconvénients

I haven't found anything wrong with this software besides fighting bugs in mine or other peoples programs.

Avantages

Bugzilla tool has always been is one of the best bug tracking tool, i used this tool around 2 years
Easy to logging issue and tracking
this tool every one easy to understanding

Inconvénients

Bugzilla bug tracking tool lot of features is available, but some attachment file size limited

Avantages

i didnt know any better and we could only wish for something like Jira :) It didnt exist then, so Bugzilla kind of worked for us, even though it was very buggy in those years.

Inconvénients

It was failing pretty often, not much functionality at all, only some very basic functions. Comparing to Jira today, it was a very beginning of such products.

Avantages

Bug management software basically used to create and track the bugs in the application . It chart and graphs feature is very useful to see the progress of the bugs.

Inconvénients

It is good but now their is many software who handle the bugs and project in single frame , so we do not need to purchase the software for only bug tracking.

Avantages

1. Bug reporting and tracking is easy
2. Email notifications can be enabled
3. Sorting of bugs is easy

Inconvénients

1. Dashboard customization is not available
2. UI needs improvement because lot of scrolling fields are present

Avantages

There are a few things I would like to specifically point out:
- Easy to Use, I had no experience of any bug tracking software before using Bugzilla and it turned out so easy and user-friendly.
- Ability to filter out columns as per requirements, for example, the severity of bug, reporter, assignee etc.

Inconvénients

- I felt that there should be an option to delete the comments within a period of time.
- The column filtering could be made more user-friendly by adding checkboxes as in other management tools.
- The attachments could be displayed in a better way (like a thumbnail).

Avantages

The best part about bugzilla is about it being free and open source which gives smaller companies with limited resources, power to install and maintain their own of bug tracking with bugzilla

Inconvénients

The free version had a lot of limitations when it came to tracking the life cycle of the bugs and at the same time linking it with Agile tracking software was a pain too since we had to keep using soft links everywhere

Avantages

1. Easy to use & understand the system.
2. Can manage the release versions & multiple projects.
3. Highly customizable for the bug tracking perspective.
4. Most of the major features are included.
5. Can export the bug list to a several documents types.
6. Can view the overall bug status.

Inconvénients

1. UI should need to improve. Sometimes it feels boring to use the system.
2. Animated gifs are not supported.

Avantages

1.) The best thing is the simplicity of the User Interface, anyone can easily understand.
2.) Ability to Establish workflows for the escalation process to track down.
3.) It is an opensource tool which can be accessible for any user.

Inconvénients

1.) Not cloud-based, if we have the option to do real-time collaboration this would be much effective.
2.) If it is a dashboard option provided, this would be much better to get the holistic situation at a glance.
3.) Reporting is not up to the mark

Avantages

It has an interface that is simple and easy to use.
Email notifications are usually received very quickly.
Workflow is easy to customize using the check feature.
It's open source, which means there's no licensing fees.

Inconvénients

The UI, though simple and easy to use, feels a little bit old and needs to be upgraded.

Avantages

* Duplicate bug detection which prevents the sane bug to be reported twice.
* Watch feature to monitor the bug progress
* API support to file the bugs
* Time tracker for bug resolution
* Good support for charts and reports
* Scalable to handle massive popular software's.
* Free and open source to install it in own server.

Inconvénients

* UI : Feels like 1990's. Its old and is not responsive.
* Lack of mobile based UI.
* Steep learning curve in administration tasks.

Avantages

- Easy to navigate and to browse, organize, and track bugs.
- It can easily be customized to adapt to project particularities.

Inconvénients

- Really outdated interface. It needs a serious refactoring.
- Importing test cases from .csv files is not straightforward.

Avantages

Easy to useEasy to track the bugsUser Friendly

Inconvénients

Its is having a very basic UI needs to be updated and addon packages should be integrated

Avantages

-very simple to use software
-customization possible in various ways for user
-effective defect management and tracking to closure
-good user access management

Inconvénients

-some cases workflow can be improved.
-can have improved reporting option in few cases.
-UI can be improved in many cases however works well for the purpose

Avantages

Mature software, good management of bug history, versions, for multiple products, very customizeable as well.

Inconvénients

Automated testing not supported as built-in functions. We managed to do it with an add-on but the graohical interface for this is not intuitive.

Avantages

I find bugzilla easy to use with a good set of options which helped me to log defects and track them. This was extensively used in my previous workplace and the general consensus was positive. The bug status and resolution parameters with a set of APIs made it easy to have a wrapper around it and use it extensively in our automation. The notifications and search filters came in handy more often than I expected.

Inconvénients

The UI has not aged well and looks dated. It needs a refresh which could attract more users. This tool has potential and could be used to track other issues and stories. Could be bettered to fit the agile model.

Avantages

Bugzilla is one of the widely used open source issue tracking tool. It provides all the major features required to capture bugs within a software like issue title, description, attaching files and screenshots and provides a list of all the issues at its dashboard.

Inconvénients

Since it is an open source application, there is no dedicated support team. Also, UI can further be improved.

Avantages

It is one of the best bug tracking tool. User can customize the setting as per his her requirement.

Inconvénients

There is nothing bad about this tool. All the fields are there to filter out the data correctly.

Avantages

It is basic and easy to use. The layout of information flows very well and it is easy to search for the tickets you need.

Inconvénients

It could have a slightly better interface. Something more pleasing and less bland but functionally it works well for our needs.

Avantages

Bugzilla is a functional issue-tracking system and it is free. It can be adapted to different needs fairly easily.

Inconvénients

The user interface is the weakest part of this system. It is rather clumsy and confusing for the normal end user. That is unfortunate because that fact seems to dissaude those end users from reporting issues.

We have since moved on to other products.

Avantages

1. E-mail notification alerts for bug and lots of configuration options for mail alerts
2. Filter options of all bugs made it easy to sort the bugs
3. Almost all options are available to raise a bug e.g. criticality, attachment options etc

Avantages

Search tool is amazing,
Open Source, so no licensing fees. Also, it is cloud based.
Time Tracking feature enables to estimate time for debugging.

Inconvénients

User interface can be improved. Apart from that, I don’t see any con's with this tool.

Avantages

FREE, which is a huge selling point
Helps track and sort bugs
Did I mention it was free?

Inconvénients

Ugly user interface that has not improved over time, but nobody said it had to be pretty to work

Avantages

Bugzilla has a simple, intuitive, and easy to use interface. It provides all the standard features you would expect from a tracking tool, such as tracking versions, resolution progress and history, filters, basic and advanced searching, and others. Many aspects of the tool are customizable. It is easy to install and set up, even for novice users. Email notifications are very useful as well when you want to get notified of updates to certain bug tickets.

Inconvénients

Although the interface is made very simplistically, it is a bit visually unappealing to me. The GUI makes it look like software from two decades ago.

Avantages

1. Ability to create multiple projects and teams within the tool.
2. Define various roles and permissions are driven by roles.
3. Update status and assign bugs to specific users.

Inconvénients

1. The user interface can be made a little more appealing.
2. The summary interface can be enhanced by introducing a user controlled dashboard.

Avantages

Bugzilla one of the best tools in the market to logs bugs. Bugzilla can be integrated with any project management tool. Duplicate efforts can be avoided. Easy to track and manage the bugs in the project.

Inconvénients

The UI can be improved. Little difficult to customize as per project needs. Difficult to attach large files while reporting bugs.

Avantages

generates reports and we can see number of bugs, which have been solved, in how much time, who participated and details of the individual bugs ;
it's free

Inconvénients

without doubt the interface is the worst defect of them, seemingly old and a bit confused.

Avantages

* The system is stable.
* Performance is good, better than JIRA.
* It's easy to automate bug reporting with Bugzilla, it has an API to interact with the system.

Inconvénients

* UI looks old and it's difficult to read the information.
* It has a lot of information and you can get lost.