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- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Amazing all round product
Avantages
We love the simplicity that Bugherd gives to our clients. They can submit feedback or issues directly on the frontend of their website quickly. Bugherd has helped give clear communication channels to our clients and given us the ability to discuss issues as ease.
Inconvénients
Direct Intergration into Jira would have been good we have managed to do it via Zapier.
Réponse de Splitrock Studio
Thank you so much for your glowing 10/10 review, Brittany. We really appreciate you taking the time to give us feedback. We are always looking to improve the product to be the absolute best for collecting feedback and tracking bugs with clients.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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BugHerd makes it easy to QA
Avantages
BugHerd is very easy to jump in, understand your need and help you document swiftly. I've used it on both small and large teams and truly enjoy the interface of the product. It doesn't take up too much space either which can sometimes distract you from seeing the full view/frame at any point.
Inconvénients
Can't think of anything that distracts me that much about BugHerd, and I think that is a good thing. :)
Réponse de Splitrock Studio
Thank you for jumping in and leaving a review ! The team is stoked to hear that BugHerd makes your QA process easier.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Helps Make Large Projects Much Less Overwhelming
Avantages
The ease of just quickly adding a small task helps prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox. Also the ability to add attachments or associated screenshots is very helpful.
Inconvénients
The ability to clear or check and move multiple tasks over to the next status/column is missing. For example, I would love to be able to move several items from "Completed in DEV [Branch]" to "Ready for RELEASE [Branch]" when doing a code merge.
Réponse de Splitrock Studio
Such lovely words, Paul! Glad we're helping with prioritising and capturing all tasks in large projects.
Thanks for the feedback about moving multiple tasks, you are not alone with that wish.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Bug Tracking Done Right
This is a product that has proven its value over the years. The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.
Avantages
The Intuitive and robust nature of the product makes it an invaluable tool that we can not live without.
Inconvénients
The Mobile Support could be better BUT it is in the works.
Réponse de Splitrock Studio
Thank you so much for leaving a review Scott. BugHerd wouldn't function without awesome customers like you.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Essential for our work flow
We use it just about every day for all web projects and would hate to be without it. It's indispensable.
Avantages
Marking comments in real-time on the actual web page was a huge plus for us.
Inconvénients
Early reliance on browser extensions for some functionality was a bit of an issue for some clients as they require assistance from their IT dept to get installed - if it was possible at all.
Réponse de Splitrock Studio
Thank you for taking the time to review BugHerd for us Tom. We really appreciate the feedback and are so glad to hear you love the product so much.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Great for getting feedback from users.
Avantages
Very simple to use. We have a number of young people that can help us with testing when we use this product.
Inconvénients
Pricing is a bit high, but they don't really have competition, so it makes sense.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Fantastic QA reporting and tracking tool!
Avantages
There are many great things about Bugherd!
- Ticket QA items directly in the browser while view the application in question
- Tickets automatically populate reproduction environments and provide screenshots
- Tickets are automatically sorted into a board, where users can begin working on them
Inconvénients
- There is no way to limit visibility of bugherd for certain users (i.e. if you want to add a client, they will see everything).
- Integrating bugherd with other project management tools would be extremely valuable.
- Secteur d'activité : Développement de programmes
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Essential Tool
Avantages
Integration was very easy and it's easy for my clients to use. We use Bugherd for all bug reporting and most feature requests.
Inconvénients
I can't think of anything that could be improved.
Réponse de Splitrock Studio
Hi Gary, wow thank you for a 10/10 review! We couldn't be happier to hear you can't think of any improvements.
However, we will continue to make updates that ensure your workflow for bug tracking and collecting client feedback becomes easier and easier! Thanks again.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Makes our Team more Efficient
Using Bugherd has allowed me to keep a consistent workflow, even when work needs to be QA'd. Using the tool makes the process quick and efficient, and I'm able to communicate thoroughly with the engineers on my team.
Avantages
What I love most about this software is the ease of use. I can translate bugs to the developers on my team so easily, and quickly! We are a fast paced company and this helps keep it that way.
Inconvénients
Ideally, I would love a mobile version - so I can test on my device (rather than just the in browser inspect mode for mobile). Other than that, I love the product.
Réponse de Splitrock Studio
Hi Alicia, thank you so much for such a fantastic review. We really appreciate the feedback and are dedicated to continually improving the product so that your team can continue being fantastically efficient.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Improves efficiency
Great
Avantages
Improves efficiency and productivity. Keeps everyone on track.
Inconvénients
Limited integration. I wish there's trello integration. :)
Réponse de Splitrock Studio
Thank you so much for a 10/10 review Jo Ann! We really appreciate you taking the time and love hearing that BugHerd improves the efficiency and productivity of your team. We'll certainly take your integration feedback on board, stay tuned for our regular product updates.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Excellent Online Project Management Tool
Avantages
BugHerd makes communication with our project developers so simple. The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.
Inconvénients
At the moment I honestly have no issues with the software.
Réponse de Splitrock Studio
Thank you so much for stopping by and leaving us such a fabulous 5-star review. We are so glad BugHerd suits your communication needs. Happy BugHerd'ing ;)
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Solid solution for building SaaS products and websites
Avantages
Easy to use. Intuitive. Makes communicating with developers and reporting bugs, issues, and requests about as easy as can be
Inconvénients
I really wish there was a 2-way flow with Jira.
Réponse de Splitrock Studio
Thanks for taking the time to share your review, Andrew. Love that you're finding it so easy.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Bugherd is awesome!
Avantages
We love that we can work with our clients outside of email to solve problems efficiently. It helps us get on the same page with our product developments.
Inconvénients
That I can't use it for more static design things like print/branding/etc.
Réponse de Splitrock Studio
Hey Kendyl thank you so much for the wonderful review, we are so glad you hear you've been enjoying using the product with your clients. Your feedback is very important to us as we continue to improve BugHerd.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Great tool for collecting feedback
We use Bugherd during the QA process of our Shopify website design/dev projects. We invite our clients to submit their feedback and we also use it internally to communicate development requirements.
Avantages
Finally a tool to track feedback accurately for web development! A fantastic way to pinpoint your feedback and collaborate on a solution.
Inconvénients
Guest access is limited in providing exposure to overall project status which causes extra work to generate reports to communicate project progression.
Réponse de Splitrock Studio
Thank you for leaving a review Stacie, we appreciate your feedback and have made sure to pass that onto our dev team. Cheers for being an awesome BugHerd customer.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Must have tool for project launch
With bugherd we have a tool to assign tasks to frontend, backend, designer and project owner.
Avantages
It is easy to make the client to understand the work flow. With this tool we accelerate the project launch.
Inconvénients
It could be useful to have the option to close the feedback round.
Réponse de Splitrock Studio
We are so glad to hear that BugHerd is a must-have tool for your project launches. Thank you so much for such a wonderful review Nico.
- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Amazing Software
It made our new website launch a huge success!
Avantages
This was absolutely essential in helping us develop a website where many editors were testing and needing to report issues. The fact that it gives you a screenshot of the area and the url made it so easy to isolate the issue and correct.
Inconvénients
I would love to be able to communicate to someone annoymous if they could add their email address.
Réponse de Splitrock Studio
Hi Kerrie,
Thanks for the review. Glad BugHerd was so valuable with the website.
There is a way to make sure everyone adds their email - feel free to drop us a line at [email protected] if you need help setting that up.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Thank you BugHerd for an easy to use, helpful product!
Avantages
BudHerd is a wonderful product that eliminates so many coordination challenges instantly!
Inconvénients
It would be great to have a better import or mass edit feature.
Réponse de Splitrock Studio
Hi Chelsea,
Thanks for sharing how BugHerd helped eliminate coordination challenges for you. I've taken note of the bulk edit and import feature suggestion and will pass that on to the team.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Great addition to your toolset.
Avantages
Great seamless integration in the products we realise for our clients.
Inconvénients
No estimation of workload possible on bugs.
Réponse de Splitrock Studio
Thank you for taking the time to review BugHerd. We've passed your feedback on workload estimates onto the product team also. We hope to keep making BugHerd the best possible tool for collecting feedback and tracking bugs with clients
- Secteur d'activité : E-learning
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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BugHerd
Very positive: great product; great team.
Avantages
The ability to tie a bug directly to a course page; the browser extension; automatic screenshots; discussions; the new ability add/rename swimlanes.
Inconvénients
We'd like to be able to group individual courses in Canvas (each with a unique URL) into the same BH project: currently unable to do so. The annotation feature for screenshots is a bit primitive. Want to be able to edit link URLs in case page names (and therefore URLs) change after a bug is logged.
Réponse de Splitrock Studio
Thank you so much for the fabulous review Ted. We really appreciate you taking the time to give such excellent feedback. We're dedicated to making BugHerd better and better for you to use for tracking and managing bugs.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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BugHerd has become essential to my day-to-day work
Exceptional.
Avantages
Overall absolutely fantastic. After using BugHerd I can't imagine a better way to manage tasks with our web agency.
Inconvénients
N/A - Whenever I have had any issues, the team have been exceptionally helpful in resolving them.
Réponse de Splitrock Studio
Hey Matt, thank you so much for such an amazing 10/10 review! We're very glad that we've been such a big help with managing tasks for you and the team.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Perfect bridge between development agency and client
Very positive. Really valuable and easy to use tool. Gives us great insight in the planning and development of our websites.
Avantages
The automatic print screen and page marker work really great. Super easy to discuss new features, design changes and bugs.
Inconvénients
Nothing to dislike. The tool is a great addition to our existing marketing stack.
Réponse de Splitrock Studio
Richard, we're absolutely chuffed with being described as the perfect bridge between agency and client. Thank you!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Track your bugs and tasks easily
Avantages
- Easy to use for customers
- Connection between ticket and webpage frontend clarifies the task at hand and minimizes feedback loops
- UI is very cleaned up and intuitive
Inconvénients
- No Jira integration
- I have to write at least 40 characters in this box... ;-)
Réponse de Splitrock Studio
Thank you Dennis, we appreciate your feedback and the team is stoked to find out that you are enjoying BugHerd. Have you tried our new Zapier integration we released a few weeks back? It will help you integrating BugHerd with Jira :). In fact, we even have a pre-made Zapier Template for connecting to JIRA so it's super simple. Please email BugHerd support if you have any issues or thoughts about the integration, we're always happy to help. https://support.bugherd.com/hc/en-us/articles/204171400-How-to-use-Zapier-with-Bugherd
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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I don't remember how I did this without BugHerd
Now that I've used BugHerd, I don't think there's any going back. It's incredibly simple and effective.
Avantages
I love how simple it is to add the tag to a development site and send this to an account manager or client and collaborate with them in real time.
Inconvénients
I didn't like that the columns in the "kanban board" view were fixed, but they've since changed that and I don't have a single complaint about the product.
Réponse de Splitrock Studio
Hi Ricky, wow a 10/10 review really means a lot to us! Thank you so much, we are so glad you hear you've been enjoying the updates to our product.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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A key piece of software to help communication easy between clients, designers & developers.
Bugherd provides a really good project overview of what tasks still needs to be done. It is simple and intuitive to use, I took to it within the first 15 mins and haven't looked back. It's an invaluable tool for our business and has improved our process drastically, saving so much time.
Avantages
The kanban board and assign a task features are both straightforward and well laid out, super easy to start using straight away. Our team and clients have had no issues using it, which is great. Highly Recommend!
Inconvénients
I have only been using it for the past few months, but so far haven't come up against any obstacles.
Réponse de Splitrock Studio
Thanks for the 10/10 review Gill, we really appreciate it!
- Secteur d'activité : Design graphique
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Take the guesswork out of website edits
We use it for QA on all of our websites, both for our internal teams and clients.
Avantages
Internal and external stakeholders can mark directly on the page of a website any edits or bugs. No more taking screen shots and marking them up, or trying to read hand-written notes, or even worse decipher email feedback. All tasks are marked in the backend, in a task board.
Inconvénients
Doesn't work very well on mobile. Also could use some approval levels within the software.
Réponse de Splitrock Studio
Thank you Nick, we appreciate your feedback and we are so glad to hear we're helping making your QA process easier. I have passed your feedback on to our dev team in regards to the mobile functionality. Cheers for being an awesome BugHerd customer.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Great Project Management Tool!
Bugherd ensures that there is little to no miscommunication on task changes or issues. It's an easy to use tool that can be picked up and understood by almost anyone.
Avantages
Easily review projects with internal teams as well as clients The front end application of a point and click directly onto the issue or change makes it easy to follow and track. The back end Kanban can be easily manipulated to show important tasks and order tasks in priorities.
Inconvénients
It can be a bit buggy on the front end of the software, with task notifications dropping off or shifting positions.
Réponse de Splitrock Studio
Huge thank you for the review Genevieve. We're happy to hear that BugHerd has eased your feedback process internally and externally. We have passed on your feedback to the dev team in regards to the notifications, thank you so much for flagging it. We are always on the lookout for ways to improve the product so your review has been extremely helpful.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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It will make your digital product even better
It's quickly become an essential part of the agency's product design workflow.
Avantages
The ability to capture issues in context and easily share with other stakeholders—while being able to track those issues until they are resolved.
Inconvénients
Not being able to capture active 'off-canvas' content, eg. drop-down menus or rollovers. An integrated screen recording feature would address this. Currently have to upload screenshots or screen recordings.
Réponse de Splitrock Studio
Thank you so much for taking the time to leave us a review Justin, it's much appreciated. We're so glad that your team and stakeholders see the value in BugHerd and it has eased your issue reporting.
I've passed on your feedback to the product team in regards to the 'off-canvas' content. If there's any other feedback or product ideas, please don't hesitate to get in touch, we love hearing from our customers.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Useful? YES!
This helps us a lot to fix web issues and responsive problems that are key points on our work.
Avantages
The easier way to manage issues is a big thing that I love.
Inconvénients
I think I don't have anything to say on this, I'm very happy with the product.
Réponse de Splitrock Studio
We love that you're loving BugHerd Reyniel and that we are able to help you with your issue management! Thank you so much for the 5-stars and for being an awesome BugHerd customer.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Great bug tracking tool but sometimes UI seems too crammed
Avantages
What I like about this bug tracking tool is the ability to share to clients and mark things real time in a website so we could easly spot them. You can even install their extension or add their script into their site so they could easily pinpoint UI problems in real time and submit it as a bug.
Inconvénients
As much as I like how it allows us to seamlessly track bugs from clients, when you got chock-full of bugs, the UI looks a bit crammed and comments are hard to be seen in each of the tasks.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Who knew it could be the easy
My typical process with website errors were to call my provider and then answer a million questions and sending screen shots. Wait a few days for a response. Those days are over.
Avantages
Ease of use. Simplicity. Time savings. No more emailing back and forth or long drawn out phone calls.
Inconvénients
I have absolutely nothing negative to write.
Réponse de Splitrock Studio
Thank you so much for your 5 star review David. We love hearing how BugHerd has changed your workflows and appreciate you taking the time to review our product.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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The best review software for clients
Avantages
I searched through every website review product I could think of and BugHerd came out on top. The ease of use for clients and non-technical users sold us. It also works seamlessly with or without the browser plug-in.
Inconvénients
The only negative about BugHerd is that I would prefer if the seats were per project and not on the overall account. We have different account people for different projects and I can't add who I need for each project so I find myself adding and removing people regularly.
Réponse de Splitrock Studio
Thank you for taking the time to write such a fab review for us Justin. We really appreciate when customers provide this kind of detail. We are always looking for ways to improve the product so this is great to hear!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé Autre pendant pendant l'essai gratuit
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Get Em!
Avantages
Finally, something that allows you to track bugs and issues without having to hunt them down or wait to be informed of them.
Inconvénients
Minor irritations that are based on personal preference rather than an actual issue.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Great for fast QA
Avantages
Screenshotting
Tagging
Email comms
Web extension
Inconvénients
Limited kanban
Not customizable enough (need to override names)
Réponse de Splitrock Studio
Thank you for dropping by and leaving a review Carlos. It's very much appreciated.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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website deployment
It was easy to use, simply hovering over subject matter allowed me to drill in exactly where I wanted to address issues for my developer located on the other side of the world.
Avantages
Targeted communication of website changes needed to be made, allowed for screen shots to provide more clarity.
Inconvénients
I have no negative feedback on the BugHerd product.
Réponse de Splitrock Studio
Hey Wes,
Thanks for taking the time to leave us a stellar review.
Love hearing that it helps with worldwide issue tracking and solving!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Simple and efficient way to flag dev. errors
Avantages
BugHerd makes it really simple for multiple members of a team to go through a new site, flag any errors and assign someone to address them. Because it is so user-friendly, people outside of the dev team can provide feedback as well.
Inconvénients
Sometimes it can be difficult to select the exact area that you're trying to comment on. Can be a bit laggy at times.
Réponse de Splitrock Studio
We are so pleased you find BugHerd so easy and efficient to use, thank you for the great feedback.
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Great tool for website design and modifications
I used this tool with a website design team - the entire project was completed remotely. BugHerd allowed us to bypass the need for email and lengthy explanations of changes that I wanted to see while in the design process. Instead, I could click on the exact thing I wanted changed and add commentary to that piece. It also served to manage tasks. As the team made the changes, they could check them off. If they were unclear, they could message with me on that task to gain clarity.
Overall, this was a great, simple, powerful tool that streamlined providing feedback to my web design team.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Feedback sammeln mit Hindernissen
Avantages
BugHerd bietet eine vielzahl an Features wie z.B. das Annotieren von Screenshots.
Inconvénients
Langsame UI, optisch nicht sehr gelungen, manchmal Fehlerhaft.
Réponse de Splitrock Studio
Hi Ivan,
Thanks for taking the time to write a review of BugHerd. Am very sorry that you seem to be having issues with the software being slow and buggy. We'd really like to look into that for you. Please send through an email with the issues you're having to [email protected] and we'll take a look.
- Secteur d'activité : Aviation et industrie aéronautique
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Carpenter Additive - PowderLife ONLINE
Avantages
Ability to communicate between Commercial department to Software Development team.
Inconvénients
Inability to group similar logs (multiple users that may log the same issue) - ability would also help prioritization.
Réponse de Splitrock Studio
Hi John,
Great to hear BugHerd's helping with communication between different areas of the business. Thanks for taking the time to provide some useful feedback about grouping similar tasks. Will share that with the rest of the team.
- Secteur d'activité : Design
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant 1 à 5 mois
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BugHerd Review
Avantages
BugHerd makes it super easy to submit QA tickets and see them in one place. In addition, it's super easy to collaborate with others on these tickets and take actions. I really enjoy the snapshot feature and ability to put a ticket on a mockup itself.
Inconvénients
BugHerd could be a little mroe visually engaging and interesting in its design approach.
Réponse de Splitrock Studio
Thanks for your awesome review and feedback, we appreciate it.