PEMAC ASSETS

Thanks Mario for your detailed feedback - pls see our responses below:

1. Multi-Site PO Approvals: An approver can be made visible across all sites as long as they have the required permissions within the system.

2. System Crashing: We understand this was an internal server issue to your business which has since been resolved.

3. Purchase Orders: PEMAC ASSETS is not a purchasing system but many of our clients choose to integrate their 3rd party ERP/purchasing systems with PEMAC ASSETS through our API gateway, which allows them to seamlessly manage their purchasing activities. If you have a specific issue with the existing functionality, please contact [email protected] and we would be happy to investifate thsi for you.

4. Multi-site Capability: PEMAC has many clients that using across multiple-sites globally, and PEMAC ASSETS has been developed to seamlessly scale with our clients. If you're intertested in scaling PEMAC ASSETS across multiple sites, plesae email [email protected].

Many thanks Billy for your excellent review and we greatly appreciate your feedback.

We are glad you are working with the PEMAC Support team to overcome difficulties associated with implementation.

PEMAC has recently launched a range of CMMS Optimisation services to assist clients that require additional support in terms of setup and management of a new CMMS.

If you would like to learn more about these services, please don't hesitate to contact us at [email protected].

Many thanks peter for your review and we greatly appreciate your feedback.

Please note that PEMAC is currently developing a dedicated Permit to Work module which will be fully integrated with the existing PEMAC ASSETS modules.

This will provide our clients with a configurable system designed specifically for digital permitting. Using this new system, you will be able to easily and seamlessly create the Daily Work / Hot Works / Confined Spaces Permits that you require.

More information about this exciting new module in development will be announced in the coming months.

For more formation on this please contact [email protected]

Many thanks Konrad for your excellent review and we greatly appreciate your feedback.

Please note that PEMAC ASSETS has an integrated Calibration module which is accessible through multiple screens in the system, including on an individual asset screen to allow for quick analysis of all Calibrations performed on that asset. Assets can also be shared between sites if required.

To help us better understand your requirements for a calibration link to assets, please contact our Services Team at [email protected].

Many thanks Ken for your positive review and we appreciate your detailed feedback.

Please note that users of PEMAC ASSETS have the ability to upload information using over 30 standard bulk import templates, which cover various aspects of CMMS usage. These templates allow approved users to input new information and update existing data. Through PEMAC ASSETS, you can also assign a specific approver to designated work orders.

PEMAC ASSETS inclues a wide range of standardised reports, 'out of the box', which can be run when required. Where a custom report is needed, PEMAC has the ability to generate a specific report on request but can also provide other options such as Business intelligence tools. Customers can create their own reports, KPIs and dashboards using these tools.

PEMAC also has a dedicated BI Service which customers can avail of to develop specific custom reports. If you are interested in availing of this service, please email [email protected] or call +353 1517 5154.

Many thanks Ken for your review and we greatly appreciate your feedback.

Many thanks Jonathan for your excellent review and we greatly appreciate your feedback.

If you require additional services or support at any stage, please do not hesitate to email [email protected] or call our UK team on +44 1 61710 3346 .

Thank you Paul for your feedback.

Regards,
PEMAC

Many thanks Liam for your review and feedback.

In terms of getting the most success from PEMAC and ensuring efficient use of thye system, we all recommend that all users are appropriately trained by PEMAC.

In addition, we offer a range of Consultancy Services which can assess your current system configuration and advise on best practice with regards to your maintenance planning and scheduling. This will ensure your optimal use of the CMMS and also align these with your specific site procedures to reduce your downtime and improve efficiency.

Furthermore, our CMMS Optimisation Services can provide you with additional support and resources where required, leveraging our consultants wealth of experience and industry best practices. ultimately, this will greatly enhancde your CMMS usability and reduce your Total Cost of Ownership.

If you would like to learn more about any of these services, please email [email protected] or call our sales team on +353 151 75154.

Thank you Tom for your feedback, and we would like to offer our sincere apologies that you have had a negative experience of PEMAC

We would very much appreciate it if you could reach out to us directly, at which point, we can assign someone to discuss these issues in more detail and work with you to find a resolution.

Regards,
PEMAC

Many thanks Martin for your review and we greatly appreciate your feedback.

In relation to transaction processing speed, I would be confident that this issue as a result of continuous enhancements and upgrades to the PEMAC Assets software over the last number of years.

Thank you Jayne for your feedback.

Regards,
PEMAC

Many thanks Mark for your excellent review and detailed feedback.

PEMAC is compliant with CFR part 21 and therefore it is not possible to delete certain information by the user to maintain the integrity of the system.

Obsolete Assets or Routines can be made Inactive and/or out of Service in the system so they do not appear in searches.

For indiviual requirements, we recommend you contact [email protected] to see if there is an alternative approach we can take to help improve your experience of the system.

Many thanks Colin for your review and we greatly appreciate your feedback.

Your comments about lists being limited has been noted and raised with our Product Development team.

If you have any further feedback or requests, please don't hesitate to contact the PEMAC Support team at [email protected] or call +35315175157.

Thank you Barry for your feedback, and we would like to offer our sincere apologies that you have had a negative experience in relation to PEMAC support and changes to modules.

We would very much appreciate it if you could reach out to us directly, at which point, we can assign someone to discuss these issues in more detail and work with you to find a resolution.

Regards,
PEMAC

Many thanks Stephen for your excellent review and we greatly appreciate your detailed feedback.

Mobility is one of the key differentiators between our legacy PEMAC 5 system and the latest PEMAC ASSETS CMMS software.

In fact, PEMAC ASSETS has a mobile app (both Android and IoS), that allows real time updating and tracking of work for staff on the move. This is also supported by Google Map Integration (both mobile and desktop). The mobile app comes as standard with our PEMAC ASSETS base software package.

If you are interested in discussing this further, please do not hesitate to contact [email protected] or call our sales team on +353 1 517 5154.

Hi Neil,

Many thanks for your review and feedback.

In the terms of filter search capability, it would be very helpful if you could provide more detail around this so we could look to enhance this feature.

Could you please email [email protected] with further information and we will address this matter if this has not been done so already.

Many thanks Philip for your excellent review and we greatly appreciate your feedback.

PEMAC ASSETS is compliant with CFR part 21 which means it is not possible to retrospectively update work orders for auditability and compliance reasons.

However, for indiviual requirements, we would always recommend that clients contact [email protected] to see if there is an alternative approach we can help implement to improve your experience of the system.

Many thanks Abin for your review and we greatly appreciate your positive feedback.

If PEMAC can be of further service to you, please do not hesitate to contact us at [email protected] or call +353 1 517 5157.

Many thanks Eoin for your excellent review and we greatly appreciate your detailed feedback.

Many thanks Jason for your excellent review of PEMAC Assets and we greatly appreciate your feedback.

If you do encounter any further configuration or other issues, please do not hesitate to contact our support team at [email protected] or call +353 1 517 5157.

Thank you Michele for your feedback.

Regards,
PEMAC