Synder

Avantages

I've been using this program for a few years now and it is very intelligent and saves my business hours of labor. [sensitive content hidden] was a great asset in setting up my account and ensuring smart rules were working properly. Highly recommend

Inconvénients

This program may be difficult to start with however, their staff is very talented at onboarding and ensuring all of your needs are met

Avantages

Amazing customer service! [sensitive content hidden]
has helped me several times and has always spent as much time as needed to get my questions answered and issues resolved. I value there service very much, saves a great deal of time.

Inconvénients

I've lost connection a few times but customer service has always been there to help.

Avantages

I need detailed transactions loaded to QB desktop - not daily summary. We track inventory for apparel and there are thousands of items. Most interfaces I found do only the summary. Synder gives me that detail and once setup correctly puts the transactions into the correct accounts on QB Desktop. Big time saver.

Inconvénients

My biggest complaint is not being able to data map the item name to a field in quickbooks. I need the variation on Square to map to the item name in QB Desktop. My background is technology - programming. The ability to map fields is already part of their functionality for setup - just not for this field. I have tried multiple times to explain but am not heard. I have to pay staff to go into every transaction and update the items. If this was fixed I would five start this software 100%!!

Avantages

Synder has a team that can speak to you instantly via the live chat or you can even request a call/Zoom meeting. Accounting can be very time-sensitive and it has been of crucial importance to have the Synder support team available for me when it is really necessary. Shout out to [SENSITIVE CONTENT] for his support and patience in helping me deal with a multi-channel issue regarding Amazon FBA, shopify, and many other platforms. We figured it out after several meetings and he was right there to help along the way.

Inconvénients

I don't have a lot of cons to share other than the fact that it can be a bit tricky to set up everything perfectly if you have several sales channels. But, the point of this is to stick through it, to set it all up, and then you don't have to worry about accounting headaches down the line.

Avantages

Synder takes the work out of my accounting. All invoices paid are synched directly to my Quickbooks. It's smoother and I never have to worry. Before Synder, I was manually trying to keep track of everything. This makes it so easy.

Inconvénients

I have no complaints. Synder has been great with all needs

Avantages

I can manage multiple client connections under my single login. Once set up, each account runs on auto-pilot. I use Synder to process 300+ transactions currently, all of which I'd have to manually process without the software.

Inconvénients

Minor user preferences could be improved, such as having an option for a longer period before being automatically logged out.

Avantages

It's nice when you can have a software that runs in the background without having to manipulate and configure on a regular basis.

Inconvénients

There isn't anything I would improve on this software, it runs as it needs to.

Avantages

- fast set up
- worth the price
- easy to use
- multiple settings
- syncs both Stripe and PayPal
- awesome support

Inconvénients

I haven't found any in 1.5 years. Maybe they should keep expanding and adding new services. However, it's an opportunity and not a con.

Avantages

Unlike many who probably use this, we use Square POS for restaurants. The main feature we love is the ability to real-time import Square transactions. But what's really different, is how they handle each transaction. Along with Square for Restaurants, we also have a Square checking account. Unlike traditional use of merchant accounts (where your transaction is logged and then automatically transferred to your bank account), with this setup Square is both the settlement account and the first deposit account. Synder is the only company that actually executes and logs both transactions (the sale / settlement & then the transfer to the square internal "checking" account).

Inconvénients

Not really a Synder con, as so far none of them support this, but the lack of Square support for other Square transactions. Square now has checking & savings accounts, debit cards and loans. All of which are not sync'd by any of these types of software products (including Square's own).

Avantages

This is a very good sync app that syncs with Stripe or Square to QBO. I have used it on both platforms with two different companies I do bookwork for. One is about 500 transactions per month from Stripe and the other is about 100 transactions or less. But it is very nice in that the app sync process sets up the customer in QBO that had the sale over in Square or Stripe. You don’t have to do all that legwork. And you can rollback a transactions or cancel the sync at any time or try a sync then roll it back. Very useful.
I used the competition and couldn’t get any tech support and gave up and tried this company out and am very pleased. [SENSITIVE CONTENT HIDDEN] have been very helpful in helping get my client companies setup and track down problems in the sync process. Highly recommend.

Inconvénients

took a while to get synced and all setup, client accounts take a while to get configured correctly if you are an accountant providing this service it is a little rough

Avantages

I hate any kind of technical software issues and when I have trouble, or questions, I LOVE your customer support. Tonight, I was able to use a chat with [SENSITIVE CONTENT HIDDEN] and he answered all my questions quickly and efficiently and solved my problem right away. I appreciate you hiring wonderful people like [SENSITIVE CONTENT HIDDEN] to help me thru things like tonight's issue which are so frustrating for me.

Inconvénients

Sometimes I get emails or corespondence that is not intuitive to me. I wish things were worded more "idiot proof" so that a layman can understand it. I make jewelry .... I am not an IT person.

Avantages

It's generally easy to use and works just like it's supposed to.

Inconvénients

None that I can think of. Fits my needs exactly.

Avantages

I am a new user of this product, and recently had some trouble with the syncing of the transactions across the different platforms. I reached out to the help desk and was connected with [SENSITIVE CONTENT HIDDEN]. She was such a massive help, and constantly guided me through the entire process of fixing all the errors that had been building up for months. She spent days going through our company transaction reports trying to identify the errors and was wonderfully patient to deal with.
Just wanted to give [SENSITIVE CONTENT HIDDEN] a massive shoutout for being so great to work with!

Inconvénients

I didn't know the product well enough before, and found it slightly confusing to sync up with my quickbooks. It was hard for me to identify the cause of error, and where it existed.
Overall i am happy with the product, after having my issues resolved.

Avantages

I chose to use business payments because it offered a simple way to record my stripe payments in QBO. I accept payment through docusign and did not want to manually enter each payment, especially during my busy season. Business Payments offers great value and is easy to use.

Inconvénients

I have not been able to figure out how to get the software to link to existing clients, so I do have some duplicate customers. Does not kill my productivity, so I am ok with it. will review when things slow down, as I am sure there is a solution.

Avantages

By far the best app to use when transfering square transactions into QBO. It imports sales, sales tax, tips, customers profiles, ect for you!! The customer service is par none as well. [SENSITIVE CONTENT HIDDEN] was able to help me instantly with my questions today and guided me to a solution.

Inconvénients

The only thing I've found that I disliked about the app is the ability to transfer cash payments into another account other then the general account that it pulls all transactions into.

Avantages

Syncs with items seamlessly--no more fighting with Quickbooks and having to manually enter items or linking them

Inconvénients

Paying for each historical sync--but it is well worth it in the end

Avantages

The searching through transactions is easy to do when investigating payments.

Inconvénients

There is one month per year when we exceed our number of synchs in our plan. Would like to pay one month extra for 50-100 more synchs.

Avantages

This SaaS synchs my Stripe transactions and Quickbooks. It is fast, accurate. And the tech support is excellent.
Worked today with [SENSITIVE CONTENT] who was knowledge and patient. Really knew his stuff, did not waste anytime as his communications were very clear and actionable. Superb chat support.

Inconvénients

none, I love Synder. This is fantastic software
If you need your QBO to talk to Stripe, this is the stuff to use

Avantages

Business Payments is basically set and forget. We've been using it for more than a year and we haven't had to touch it at all. All of our Stripe transactions are automatically imported into QBO just a few minutes after they happen.

Inconvénients

We don't have any dislikes. It does exactly what it's supposed to do.

Avantages

Easy to set up and connect to QBO and support is fantastic. [SENSITIVE CONTENT HIDDEN] is wonderful and have a lot knowledge about the software and how works. He take care my issue immediately and show me how make the corrections etc.

Inconvénients

I like everything. I don't have any that i don't like

Avantages

The ease of setup. The fact you can import past transactions to save hours of time.

Inconvénients

I have not found anyting yet - just started using.

Alternatives envisagées 

Pourquoi passer à Synder

Avantages

Very flexible with many options for how you post transactions.

Inconvénients

Because it is so customizeable, the settings take alot of thought to set up properly.

Avantages

New user here. Can't comment on anything yet except implementation assistance, which was outstanding. Anna asked all the right questions to find out what we needed, then walked me through every step of the process to configure Synder AND configure QBO (!!!) to integrate the two products in exactly the way I hoped things would work. I think this is so important to a successful implementation and, honestly, not something many companies get right. Synder did.

Inconvénients

New user - don't have enough experience to comment.

Avantages

I never even knew a such thing existed. I initially went back and forth between QuickBooks and my clients Stripe account. Once Business Payments was referred to me by a fellow bookkeeper I immediately downloaded it, and I will definitely keep using it for myself and other clients.

Inconvénients

When I initially downloaded this product for my client, I needed to sync a few months of transactions--exceeding the 50 transaction sync limit. The organization is so small that going forward the 50 transaction limit will suffice, however, just for my initial setup I would have liked to be given a little more. Perhaps a first time user bonus?

Avantages

The automation between QuickBooks and payment gateways. The support is absolutely fantastic. I had such in depth and immediate help from the rep who made me feel that I was important enough to answer promptly and spend time on. I have been so frustrated in setting up my new QuickBooks account, and their online chat was painful and clearly the operator was talking to someone else. With Cloud Business, I had immediate and individual help, which really worked for me and helped to get my book keeping operational where QBO had no real interest. Thank you so much. The support alone is why I have now chosen to use Business Payments going forward.

Inconvénients

The price of course but it's not a real complaint!

Avantages

I switched to Synder from Sync with Square because our business has 20 locations. Synder makes it really easy to link multiple locations, where Sync with Square did not. AND Synder’s customer service is outstanding (especially [SENSITIVE CONTENT HIDDEN].) There has always been somebody available to do a chat when I’m stuck on something, and they have been very patient with me – as I am not an accountant and none of this is easy for me.

Inconvénients

I wish there was another tier for subscription fees.

Avantages

having the set up to report your taxes for tax purposes is very important to me. This app has all the features that a small business owner needs. It is easily to comprehend as well

Inconvénients

set up is a bit serious ineeded some help with a few things

Avantages

Does what I need it to do with bank reconciliation and auto-categorization

Inconvénients

I though it would be a little easier to set up. It took a long time to figure out how to put refunds in a different category than just the same product sales category as the revenue goes into. This is due to our refunds category being set up as an income rather than expense category with a negative balance

Avantages

I'm probably not using this software to the fullest of it's potential, but I find it super valuable for importing Square / Stripe transactions into QBO for three clients. It took a bit to get the set up sorted out, and there have been a few tweaks in the software interface lately that I had to get used to, but overall it's a great product. And, when I do need support, they are a click away! And if they can't get to you right then, someone will call you back. I've had great experience with both [SENSITIVE CONTENT] and they always work to resolve my issues.

Inconvénients

A little bit clunky to set up. Not sure intuitive, but we got it sorted out. Also, new pricing structure might not work for my very small clients.

Avantages

Very easy setup, intuitive, and user-friendly. Mapping of accounts is seamless.

Inconvénients

Wish there were more pricing options... we need something between "Small" and "Medium"

Avantages

[SENSITIVE CONTENT HIDDEN] just saved me hours of work each week. Unbeknownst to me, I had set up the flow in Snyder incorrectly and it was causing me to manually change each Stripe transaction in QBO. [SENSITIVE CONTENT HIDDEN] quickly identified and fixed the issue.

Inconvénients

I am happy with all aspects of the product.

Avantages

This product is a no brainer. Automatically syncs PayPal transactions to Quickbooks. Easy set up, then you don't need to touch it again!

Inconvénients

I would like the software to also import the invoices.

Avantages

I just set it up and it works, i dont have to think about it.

Inconvénients

The is nothing to dislike i just does the job!

Avantages

very easy to integrate, this app saves you time and works seamlessly. great customer support.

Inconvénients

sometimes a bit confusing with the different european VAT rates.

Avantages

Easy to set up. Saves hours of manual work. Excellent customer support.

Inconvénients

I can't think of any cons apart from that if you roll back any syncs the account balance will not be restored. I had to roll back 3 months of transactions due to an issue with VAT and then pull the data again and it cost me about 1000 syncs.

Avantages

Automation. Automation is the name of the game. And with this integration into QuickBooks, what used to be cross-referencing between online banking on the left side of the monitor, with spreadsheets on the right side, with 10 open tabs for Amazon purchases, eBay purchases etc, etc, etc... ...All of this is done in a few clicks. Literally a few clicks.

I'm a one-man-band (not literally), so saving time and stress with this type of payments system makes my life a heck of a lot easier.

Inconvénients

I haven't come across any bumps/issues/whatever yet.

Avantages

I really like that it captures the details of every transaction, integrates with QBO, and ensures accruacy of transaction level reporting. Love that it also supports multi-currency

Inconvénients

I wish there was an easy way to do a one-time purchase of additional credits when importing multiple months' data when just starting.

Avantages

Kept my money refused to assist loess about why they can’t refund and they constantly hide behind this
Not professional
Not trustworthy
A pitiful company
Terrible software

Inconvénients

I hate these people and the software is a joke

Avantages

The way Snyder syncs stripe transactions into quickbooks is a critical feature which I can't do without. Very easy to integrate into my existing setup.

Inconvénients

All very straightforward. Don't use Gusto so can't comment on that aspect of the software.

Avantages

The level of detail is fantastic very useful

Inconvénients

Needs some additional information about the setup process to make it easier

Avantages

Automated and accurate in use. The APP is a real bonus in helping to save time.

Inconvénients

Not a lot, can be a little complicated to get going.

Avantages

I have tried many Stripe and QB Online integration. This one tops them all. Ease of use and technical support from [SENSITIVE CONTENT HIDDEN] was second to none.

Inconvénients

Fast setup and automation was a breeze.

Avantages

Very easy to setup and use and support was patient with my questions even though I didn't really need them as the answers were easy to find.

I love the ability to either syn automatically or turn that off and select only the items I want, and that it was easy to setup both Stripe and PayPal with the same APP.

We are a Canadian company using QB online in multicurrency and it was very easy to select to proper accounts for everything to map to correctly

The pricing is reasonable

Inconvénients

So far there is nothing negative to say

Avantages

I love how easy the setup was. Its intergrates with my Quickbooks Online seamlessly.

Inconvénients

Can't complain! I will continue to use this app.

Avantages

Thanks [SENSITIVE CONTENT HIDDEN] for the quick service by the chat !

Inconvénients

There is no french service available at this time.

Avantages

Sync worked immediately and connected with my Quickbooks without issues. Support staff was very responsive and kind.

Inconvénients

You have to manage the total number of syncs per month and this may involve workarounds if you're importing past transactions.

Avantages

I had a great experience in researching the functionalities of the Synder App for my Stripe and Paypal transactions. [SENSITIVE CONTENT HIDDEN] was extremely knowledgable and answered all of my questions. If you are unsure about getting this app, be sure to chat in and speak to [SENSITIVE CONTENT HIDDEN]. He will assist and guide you and address any concerns you may have.

Inconvénients

I did not experience any negative effects of using this software.

Avantages

Helps me to simplify the reconciliation process on QBOnline by streamlining transactions from different payment options.

Inconvénients

So far, the only thing that has confused me is the website is b-payments.com, but the customer support comes from cloudbusinessltd.com, so it can misdirect a new user. Otherwise, once it is set up, there are no hang-ups.

Avantages

I love the set up of this software. You set it up, and forget it. I've yet to have an issue in 6 months where I needed to take action. I set it up, it monitors my stripe account and things 'just happen' for me

Inconvénients

I can't say there is anything I like least about the software. I recall at the beginning being a little confused about the mapping, but this is not my usual area of bookkeeping. Once I understood it, no issues.

Avantages

Easy to set up and works seamlessly with Quickbooks with a multitude of settings that can be configured to your particular setup.

Inconvénients

Nothing to report, all is running smoothly.