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- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Find another option
Personally, I would recommend finding another option. We can use the system to track our work, but only by changing our needs to match TeamSupport rather than having TeamSupport match our needs. I think that's a sign of a poorly designed system.
Avantages
I like a program that just plain works. In that respect, TeamSupport does its job. We're able to start and track tickets for our team. That's at least one positive aspect of the system.
Inconvénients
To begin with, the system is "clunky". Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark. Logging in is a hit-or-miss proposition depending on the operating system/browser, and it's very difficult to assign tickets to multiple users.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Great software to be organized
As a user of almost a year I can say that I find this software really useful and a good tool to have all information in just one place with the needed classification, so keep going with all new features you're doing great! :)
Avantages
I really like the way Team Support helps us to have a more organized agenda and all the additional info that comes with it, like phone numbers, names, prices, etc. Also, I really appreciate that is really easy to understand and interact with, even if you don't have computational skills, It is really easy to get along with it, and I love that every time that there's a problem with the functionality of the system customer service sends an email telling how they are working on it to find a solution. I'll definitely recommend to friends who are seeking a good software to use on their jobs.
Inconvénients
The only thing i´ve noticed while using teamsupport is that sometimes when I'm searching tickets it would take a long time to load, I guess that being cloud based makes things a bit slow, but it's not big deal when you understand how to fix that error .
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Good tracking, flaky interface
I like the software in almost every way... but did I mention the flaky web interface.
Avantages
This is a great piece of software for collaboration. I can track history, get status updates, post comments, send tickets, reassign tasks - all with a few clicks.
Inconvénients
The web interface is flaky. It seems to work well with Edge, but not very consistently with Pale Moon or FireFox, or some of the other browsers. That's not a deal-breaker for me, but it is annoying when I'm in a rush to get started in the morning.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Review for teamsupport
Avantages
easy to use and has a lot of tools for all areas
Inconvénients
probably user interface the interface can be confused for the end-users
Alternatives envisagées
OdooPourquoi passer à TeamSupport
the company used this software for some time and the implementation takes a lot of time- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Gets The Job Done, but Room For Improvement
Team Support is a passably acceptable support platform.
The Bad:
One chronic problem (which admittedly I have not verified if it is an internal problem) is how slow the site is. A frequent symptom of this is typing in a ticket number in the very top search box, and even with a verified existing ticket, the pop-down list doesn't appear. Similar issues with saving actions, altering fields on the right side of the screen, or waiting for Dashboard widgets to update.
I'm a bit miffed at the replacement of Reminders (an easy, quick, useful piece of functionality) with Tasks (a cumbersome, needlessly complex piece of functionality).
Personal annoyance: TeamSupport utilizes hover-over pop-ups extensively. On a daily basis, I will pass over these on the way to click something else and when I click what I WANT, the site will act as if I clicked on something in the hover-over window even though I passed by it so quickly that it only appeared for a split second.
The Good:
Customizability
Metrics and dashboard, in particular, are extremely useful to see how you are doing and avoid SLA violations.
Avantages
The ability to customize nearly everything.
Inconvénients
Slow/performance issues
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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My experience whit TeamSupport
I have all the info I need of my customers and the interaction with the rest of the company helps us to manage our business efficiently.
I'm not the software administrator, whatever, some few times any trouble appears, it is solved in a short period of time.
Avantages
Easy to learn, useful information, reliable, get access anytime anywhere.
Inconvénients
Have more functions than others we used before
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Good app
We manage our customers and our tickets with tieamsupport
Avantages
its wide integration and your ability to create custom templates
Inconvénients
your api doesn't work very well and your servers are very saturated
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Great work experience
It´s easy to understand and to use. friendly environment and helpful information. Any time I need information I could find it very easy.
Avantages
always available anywhere
Inconvénients
It has all I need
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Great product
Great product, great people
Avantages
We have been using TeamSupport for many years now. Their staff is so responsive to our needs.
Inconvénients
Custom reporting is a little challenging
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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All you need.
Full availability and great user experience.
We've tried to use other software for consultors and TeamSupport solved all of our problems.
Avantages
all in this software is amazing
Inconvénients
no one
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Good Application
Team Support is a good application. I would suggest during the initial set up to make the foundation general and not so specific so that you can scale as your business needs change.
Avantages
You have the ability to merge tickets thus when you respond to one ticket, you are able to respond to many.
Inconvénients
Time consuming if not set up appropriately
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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very simple
It has been very nice to use, it is user friendly and allows many users to work on and pass on work to appropriate people
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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New approach
Avantages
One of the best features of the app is that it is compatible with ios/android/PC, so it is always accessible. In addition, live chat, access to lean product and customer database, follow-up of service contracts.
Inconvénients
We are having trouble loading reports from time to time. There is no definite negative aspect to the possibility that it may originate from the Internet.
