Helpjuice

Ditched Desk.com for more flexibility & product focus!

Looking around for Help Center / Help Desk / Self-serve Support / Knowledge Base / Knowledge Management software that meets your needs is no easy task. It's often seen as an add-on to a ticketing system, and is a breath of fresh air to see a team solely focused on the self-serve portion, it shows.

We were intent on finding a tool that allowed us to have multiple subcategories, as well as linking within articles. HelpJuice fit the bill.

We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice!

Great Knowledge Base Software

Perfect KB for BILLSHARK

We selected Helpjuice because it's a platform that focuses on one thing and does it really well. Their support team has been quick to respond and accommodating with customization requests.

Zendesk to Helpjuice for knowledge base excellence

I left Zendesk for other apps. For the knowledge base, I switched to Helpjuice, which specializes in that sort of thing. I like it. It enables me to have more than two levels of organization, to have articles in more than one place, to get feedback from users without their having to sign in, and lets me have authorless articles from the perspective of the viewer. Plus, the search functionality is better and faster. There are some things I miss, like the ability to edit articles from the article page itself, but Helpjuice appears to be responsive and fast to make changes in response to critical feedback. They don't make me feel like I'm a nuisance. They make me feel like I am helping them to build a better app.

Incredible easy to spin up a Knowledge Base

With a lot of self service customers creating a destination Knowledge Base was critical for us. We didn't want to re-create the wheel and built something ourselves. We also didn't want to have to mess with Wordpress themes. Enter Helpjuice. They have been great to work with. Our team can easily spin up new articles and content for new features, commonly asked questions, etc.

Personalized support, importing and customization FREE within 24 hours

I accidentally discovered Helpjuice when I was searching for Zendesk alternative. Their website didn't promise a lot but I decided to register there. I got all my content imported within 24 hours. And where I was amazed was that they converted my own PSD file to real knowledge base also under 24 hours. These guys are amazing.

Highly recommending Helpjuice as alternative to such a bad Zendesk and as alternative to Desk.com.

Easy to use, practical, and effective

Good going on to great

Not sure yet

Pretty good, most of the business likes it

Just about there

Easy to use and brilliant for our customers

I summed it up in the title! It works great and had everything we required in a standalone knowledge-base. The search functionality from a user point of view and customization features are particularly awesome.

Very fast service

The guys helps us with all the customization for our website's client. They make all the job practicly. In less of 2 days we have our customized KB. Happy :)

Great knowledgebase system

I was amazed with the speed and quality of support provided, them pro-actively handling migration of our existing KB (for free during the trial period!), and in general the ease of managing the KB from their system. So far, no issues detected.

Straight to the point

Finding a simple and straight to the point "help center" solution these days is hard. With HelpJuice, we are finally happy and it does what it does good. Would recommend!

The support staff has been super helpful!

The support staff takes care of issues quickly and with a smile (well, can't see the smile, but he's friendly!) I have had a LOT of requests and he's always on the ball. Great customer service from him!

Customer Service is Key

As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately. I appreciate it so much!

Great and easy to use!

Very good Support Center Software for the price!

I was on a trial with these guys and they are awesome, the help center is completely customizable and it is so easy to use. Very user friendly.

So far my experience has been positive. Still learning all of the features available!

Helpjuice Review

I really like Helpjuice. I evaluated a lot of vendors and Helpjuice was the simple easy to use option we were looking for.

good product

good service and also easy to use the product.quality product thank you,i will recommend others to buy

Great Support Desk Tool

Very customizable and easy to learn. Integrates well with our website. Organizes articles cleanly and love the stats!

A good desk to start begin with

I have been using multiple helpdesk applications for a very long time. From legacy applications to open source applications. Help juice holds its own in this competitive market and is something that I can recommend if you are starting out with a new setup. It's easy to use and intuitive and costs lesser then quite a few applications available in the market right now.

It's a pleasure to use this tool!