N-sight

Avantages

Allows me quickly connecting to users machines without user interaction. Patch management feature allows to easy control all updates on all machines.

Inconvénients

Its a bit slow sometimes and the web interface it's not as fast as it could be.

Avantages

Starting using SolarWinds shortly after they offered a reseller solution for RMM and MSP's. The features are wide and the prices is mostly on par with other mid tear offerings. The ease of loading the remote client software is good, and better than many others. The broad range of addons is nice, but can be costly fast! Tailoring to each client is what we do, so we add the features based on the broadest range of use of that feature.

We spend many weeks evaluating RMM software. Coming from more costly software solutions to SolarWinds we felt that for many of the clients we had, they offered to most advanced solutions which could grow with us. The reporting features, and remote monitoring, and the anti-spyware was key features we needed. Recommend SolarWinds for any level MSP or MSSP.

Inconvénients

The user interface needs work to be easier for entry level staff. The reporting details in some modules seem to be incomplete. The cost structure for each item, needs to be redone. Very hard to determine exact pricing for wholesale cost versus retail selling price.

Avantages

The single pane of glass to manage antivirus, backups, in detail alerts, and asset tracking is really nice. I use it to manage nearly a thousand workstations and have used it since it was called "hound dog RMM"

Inconvénients

several parts have a fair amount of hassle to set up and administer, notably the antivirus installation and patch management. Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency. I'd like to be able to say something like "if the backup is one day out of date, mark it yellow, 2 days mark red" or something like that.

Avantages

The trial period is a full 30 days. The sales and support teams are available to help with setup questions and problems during that time. My experience with sales was overall positive - they were not pushy.

The product is cloud hosted, no option for self-hosting (they offer another RMM that can be.) The monitoring agent is unobtrusive on the target PCs. It's possible to remotely manage most of what you need to manage on a workplace PC. They offer integrated AV which is a must for MSPs. A documents-only backup is also available, although for full system backups you will need to use theirs or another add-on backup application.

A large body of knowledge is available online, much of it from the days when the individual components were stand-alone companies. Once you learn the history of SW RMM, you can find answers to most problems in forums and blog posts. I can't comment on their phone support, as I only used it once or twice.

I thought the pricing was quite fair. You can easily charge enough per PC to make the RMM cost small change. They offer month-to-month billing, which is great for small startups.

Inconvénients

Running tasks and scripts is anything but real time. You might wait hours to learn if a script had run or not, or what the output was. Patch management gave the appearance of being complete and granular, but again, for me, confidence in the actual state of systems was not there, needed lots of double checking. AV and backup were reliable.

Avantages

The tool has a lot of features out of the box with the basic module purchased - add the nodes of your environment and collect historical data on them. The main features make network monitoring and tracking simple - with stats and graphs. Reporting is also great for giving to managers. Excellent support when calling in.

Inconvénients

Out of the box a simple setup, each module though becomes pricey for small/medium businesses - each comes with it's own maintenance plan. Reporting takes some knowledge of SQL for setting up the reporting profiles and can be confusing.

Avantages

What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
The option to use Take Control is something we use everyday to support our contracted customers.

Inconvénients

Little things like not beeing able to backup an SQL server on a normal pc, you'd need a server installation for that. and then also pay the price of the server.
Also, the RMM console is a bit slow at times.

Avantages

Easy to get setup. Install the windows agent on a computer or Server and then add a discovery job to find that device. Can also be used for cell phones, printers and any network device you need to monitor. Allows multiple options form Take Control to Remote Desktop, Java web control.

Inconvénients

Can sometimes be flaky. The biggest problem is that the agent can really take over CPU and memory. Sometimes to the point of making the device you are remoted into really slow. Tried everything suggested on SolarWinds website to mitigate this to no avail. Location tracking for cell phones is also buggy. Soem phones report location correctly, others will not report at all, so if soemone loses a phone, good luck trying to find it. Good thing for Google tracking.

Avantages

What I like most about SolarWinds RMM is it's value. I believe you get the most bang for your buck compared to other RMMs. In a recent survey among MSPs nationwide, SolarWinds was even ranked the best overall.

Inconvénients

Patch management could be better, but I know they are working hard on it. Right now it's a bit complicated to setup and use.

Avantages

- Provides a set of tools for managing IT Services into an unique panel.
- Last version includes NetPath which allows us knowing network performance and infrastructure from starting to finish points of our network.
- Allows active monitoring and alerting .
- Inlciude remote access that allows to monitor and administering the network wherever we are.
- QoS analysis available.

Inconvénients

- The configuration process for this software must be done by person with high level knowledge about Networking and IT Infrastructure.

Avantages

I like the dash board setup and being able to select features for all my clients or individually. The antivirus software detection's are very accurate without false positive infections. The reporting feature can be scheduled and sent to clients emails concerning alerts or problems.

Inconvénients

The software is a little frustrating to get setup and monitoring sometimes errors occur but when you work through the issues the software does an outstanding job of watching your clients

Avantages

I love the remote support, the file transfer, the chat feature, the scripting tools, and being able to get checks cleared from the software without using a remote session

Inconvénients

I don't like its Mac integration, it seems broken. I also don't like the fact that it doesn't tie into Kaseya BMS at all.

Avantages

Easy to deploy and set up automation's.

Inconvénients

Sometimes windows updates need to be manually pushed, this is common for this type of software.

Avantages

A wide array of sensors to monitor servers and workstations. A powerful dashboard provides a quick look at the state of systems being monitored. Integrated file and SQL backup and antivirus provides a one stop shop for protection and monitoring.

Inconvénients

It can be challenging to resolve issues when they arise with the software, or underlying issues that affect the software. Given the complexity and nature of it, this can be expected to an extent.

Avantages

There is so much versatility with this. You can monitor so many things and automate responses.

Inconvénients

It can be information overload, but that is not their fault. I was new to IT and didn't know what half of it did. Now, I think I would be able to process the information better and utilize it more.

Avantages

SolarWinds RMM does a decent enough job connecting to remote computers and allowing us to see what is going on with every computer.

Inconvénients

What I like least about SolarWinds RMM is that there is a consistent request to update the remote software on my computer. It seems that at least once a day this is happening, often breaking my workflow in the process.

Avantages

It's easy to use and deploy and is packed with functionality.

Inconvénients

Nothing that comes to mind at the moment - I'm satisfied with it.

Avantages

A simple right-click on any workstation or sever will let you explore a wealth of options and configurations for every single device that carries the SolarWinds (also known as GFI) software. Backups, updates, controlling services, remote desktop control, you name it, SolarWinds has got it!

Inconvénients

Modules can be slow to uninstall and re-deploy, and remote connections can be spotty occasionally if the SolarWinds remote services begins having issues after updates (which can usually be fixed by restarting or re-installing that module); besides that, I have very few complaints!

Avantages

I have used Solarwinds RMM for 3 1/2 years, the program has changed hands many times. I like the integration with teamviewer, makes monitoring workstations and servers extremely easily. I don't think I could manage customers without RMM.

Inconvénients

Support isn't the best, not timely and often you do not get the solution you are looking for, they need to clean up and update their online guides.

Avantages

Above all, this software gives you the tools you need to run an IT department. Patch management, Managed AV, Web filtering, Risk Intel etc..

Inconvénients

There isnt much. If I had to gripe on something I would say the UI and UX could use a facelift/makeover. Hover menus, cleaner look. But this is just to pick something.

Avantages

After major knee injury, I was able to maintain personal, inventory food cost and operational; issues assisting the owners to resolve and correct issues in a proactive way. Great product!

Inconvénients

It works great but it is determined for me to update it... it works good like it is

Avantages

Remote Access, Industry Standard Software for protection, quick install, Data collection

Inconvénients

Loading of the RMM is slow, workstation drag and drop not available, does not provide much information like Kasaya does, and issues installing because its not showing up on the RMM Dashboard. Dashboard also could use a touch up. Support is slow to respond, Make this more like Kaseya, and you will have the Perfect RMM. Keep the pricing more lower then the others as well. make support easily accessable to partners like myself. And provide more training and help for setting up billing, and consumer side visuals.

Avantages

We used an old version six years ago. The issue was value for money.
They courted us to come back with better pricing and all the improvements.
Nice web based interface. You can get lost or distracted with all the extra functions.
I think this would work best for a new MSP that does not have all the infra structure and services in place.
Then it is a one stop shop.

Inconvénients

BRUTAL dealing with AR. We tried it a second time on a few devices.
The reporting was what was expected. We had most of the feature in place already.
I got a call that we would get extra charges and the value of the product dropped.
I paid and asked to cancel. - Now what a disaster! - They refused my cancellation and have continued to bill.
From their NetSuite: The cancellation has been submitted. But it was rejected 5/3 and 6/3.

What a terrible company to deal with!

Avantages

Extremely easy to deploy with default agent settings you setup in minutes. Advanced users can customise the alerts, monitor events of any type. Email alerts on failures. Other addon's can be added to the console such as patch management, antivirus, backup and more.

Inconvénients

If I had to pick something I would say occasionally (once a year if that) the agent service would need a restart as the server would stop reporting it. You still get notified of this so not a massive problem.

Avantages

Monitors many items on a company's computer network, allows for remote access, antivirus monitoring and reporting, control over when updates are installed, can schedule reboots for off hours.

Inconvénients

The main application needs to be installed onsite. There is some delay when a computer is restarted for the portal to show that is online.

Avantages

The ease of use, and how everything just works.

Inconvénients

I wish there was more integration with their ticketing software.

Avantages

Tons of tools and capabilities to keep your clients and sites managed without their attention or knowledge.

Inconvénients

Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.

Avantages

Love the ability to push out updates/patches with a single click or a custom script. Tons of extra features if you are willing to purchase them.

Inconvénients

The reporting feature of this software is sub par at best especially with network vulnerability feature. This could definitely be improved.

Avantages

The ease of use
Speed of information
Great patch management
Amazing product interrogation

Inconvénients

Some menus can be clunky
Searching and changing large amount of items can be hard to find
interface could be more modern

Avantages

The software does exactly what the sales team say.

Inconvénients

None really. Issues are with post sales team have them set up your accounting correctly the first time.

Alternatives envisagées 

Pourquoi passer à N-sight

Avantages

-easy to monitor
-easy to use
-lot's of features

Inconvénients

I don't have any issues with this product

Avantages

1. easy to customize checks as per the system status.
2. easy to deploy agents.
3. easy to make reports.
4. easy and sophisticated to take remote, chat session and file sharing features.
5. best for security purpose 2 factor authentication facility.

Inconvénients

1. update little bit lately.
2. network discovery feature is not available.
3. do not have inbuilt ticketing tool.

Avantages

This Software does all of the heavy lifting and will save you time and money from managing your network the manual way

Inconvénients

This software does everything that I ask of it.

Avantages

I like that everything is so nicely sorted out. All issues are clearly visible, and the Wall-chart is amazing!

Inconvénients

It is a bit slow, and i would like to see the Dashboard inthe same function as the wall-chart.

Avantages

Ease of use and the support is awesome, the software is a breeze to use for daily duties in our IT department.

Inconvénients

Nothing to say bad about this software or the people who support it. Has been a pleasure to use this program.

Avantages

Everything is visible at a glance, icons make it easy to what needs to be updated, what to reboot, and what needs further attention

Inconvénients

Setup of new devices can be a little cumbersome, but it can be done.

Avantages

SolarWinds RMM is great for automating your IT Services. I use it for automating patch management, virus scans, and scheduled tasks.

Inconvénients

It often takes a while for an action to take place. For example, if I initiate a reboot on a computer from the RMM platform, it could take as long as 15 minutes before it actually reboots the computer.

Avantages

- The importance of automation reflects very solid characteristics to be taken into account.
- The use of a centralized console makes our students clearly identify the managed services.
- Allows to anticipate problems thanks to monitoring alerts.
- Large amount of scripts in the network that serve as support.

Inconvénients

- We have detected that sometimes the notification of the emails does not arrive.
- The amount of information presented within mobile applications should be expanded, since today it is a very useful element for this type of user.

Avantages

Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues.
Customer support is very professional.

Inconvénients

Price can be somewhat of a challenge.
Somewhat requires technical expertise experienced in network analysis and traffic studies to configure and optimally use the product.

Avantages

It is easy to use manage and maintain. The new dashboards are nice too.

Inconvénients

I like it all. There is little to no like about this software. Everything you need in one place for a reasonable price.

Avantages

Solarwinds RMM is a great tool to use to manage and remote into user machines remotely.

Inconvénients

It can alter the display when remoting in, making it a bit difficult to see clearly.

Avantages

Daily checks for errors have great functionality and when kept on top of reduce calls

Inconvénients

Occasional issues with needing to reinstall the managed antivirus when installing on a system initially

Avantages

The remote access has been the most Useful

Inconvénients

having to type my password multiple times

Avantages

Solarwind offer a complete set of tool for managing your datacenter operations. It is including a mapping of your application in the last version, so now you can follow your dataflow and isolate all anomalies like security breach, network congestion, server unavailable ... and get all reported inside the same dashboard. I like that is also avalaible on premise, hosted or cloud

Inconvénients

Pricing is only avalaible by request to a sale person, and licensing model are not available on their web site actually.

Avantages

As you can probably tell from my last few reviews, my work is a Solarwinds shop. We use a large portion of their modules and get the full benefit from doing so. This module is no different - it gives you up to date breach alerts as well as a host of other options to keep your network monitored and healthy.

Inconvénients

You can argue that this module is not 100% needed. If you already use NPM, then you can probably skip this and just stick with your firewalls and other, cheaper, monitoring systems.

Avantages

Its a good idea for a platform that allows an MSN to operate in a competitive sense.

Inconvénients

The customer support is abysmal and they will charge you for talking to them.

Avantages

Very robust, gets everything done that you'd want with an RMM. They provide training courses and everything you need to get started.

Inconvénients

Out of the box it's difficult to use and configure. Even after training it can be hard to implement across a team and manage.

Avantages

Easier to track and diagnose switch errors by monitoring the errors received, transmitted and even those discarded

Inconvénients

Probably a more detailed information on the ports detail so it could be easier to troubleshoot the issues.

Avantages

SloarWinds RMM is very good software. It is easy to use and has tons of features to adapt to different business.

Inconvénients

SlocarWinds RMM can improve their Graphic User Interface to make it more friendly and collaborate more features in one place.

Avantages

This product has a lot of features and some great add on such as IPSLA and Netflow. This gives you the ability to move beyond Real-time Monitoring and begin performance monitoring.

Inconvénients

This is a complex tool so if you don't understand WMI and SNMP you will most likely not be able to get it to perform the way you want it to. In addition it is costly for small businesses if they plan to use it strictly as an RMM.

Avantages

one place does it all one console, anti virus pacing.

Inconvénients

finding what i what when i am in a hurry do not know how you, can get around that.