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Tous les avis sur Spiceworks Cloud Help Desk Appliquer les filtres
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Provenance de l'avis
Spiceworks for the Win
Use this as our ticketing/tracking system for a SMB. Free is a great start. Works well and is reasonable easy to install, host and deploy. What I like most is the community. If I have a one off problem I just can't solve I post a question to the community and often get one in less than hour. I'd pay for membership to the forums alone.
- Secteur d'activité : Enseignement primaire et secondaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
SpiceWorks for Maintenance
A powerful tool, good reporting, however, design portal is not so easy to navigate.
- Secteur d'activité : Produits alimentaires
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Provenance de l'avis
Spiceworks helpdesk for Netsuite issues.
Avantages
First of all after we implemented spiceworks my e-mail inbox looks much cleaner now. I used to get around 50 e-mails a day regarding ERP issues now everything in spiceworks . It`s easy to use. Highly recommended for help desk and IT professionals.
Inconvénients
I wish I could customize the look. I don`t like fonts sometimes its hard to read I have to zoom in to see . Otherwise nothing complicated its very straight forward application.
- Secteur d'activité : Enseignement primaire et secondaire
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Provenance de l'avis
My impressions of Spiceworks
Avantages
The best thing about this app is that it provides a complete report of what's happening on your network, for example applications installed or removed on client desktops.
Inconvénients
The initial startup of the software could use a speed boost.
- Secteur d'activité : Construction
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Provenance de l'avis
Spiceworks as a business tool
Avantages
Ease of use and how user friendly it is. It makes it easier to make decisions about business opportunities.
Inconvénients
At times it is a little slow and can be frustrating because it requires you to enter information which may not be relevant.
- Secteur d'activité : Fabrication électrique/électronique
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Provenance de l'avis
Spiceworks is a great organized program
Avantages
What I like about Spiceworks is that I can stay neatly organized and always know what tasks I have for my day. It is also very helpful that I can make notes about my tickets and always look back on them. Great product!
Inconvénients
What I least like about this product is that some of the notifications I get sometimes repeatedly come back up after closing this out and becomes somewhat annoying but it is very easy to ignore
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Cloud based IT management at its finest
Avantages
I'm an end-user of Spiceworks (my IT department installed it). They're able to track software installations and updates and it makes troubleshooting pretty quick to resolve when I run into an issue.
Inconvénients
I tried to follow the instructions for connecting to the cloud server, and it was a bit tricky to setup. I got through it after reading the support forums.
- Secteur d'activité : Enseignement primaire et secondaire
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Provenance de l'avis
Evaluation of Spiceworks
Avantages
I like that Spiceworks is very scalable. It can work on networks of different sizes and on different vendor devices.
Inconvénients
My area of concern is where it relates to DNS errors constantly being displayed.
- Secteur d'activité : Logiciels
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Provenance de l'avis
Spiceworks
Avantages
Accurate scans of network devices. It tells you what is on the network. The online community is very helpful.
Inconvénients
I believe it causes the browser to slow down, and sometimes scripts are unresponsive.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 51–200 employés
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Provenance de l'avis
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
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Provenance de l'avis
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
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Provenance de l'avis
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
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Provenance de l'avis
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
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Provenance de l'avis
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Provenance de l'avis
- Secteur d'activité : Assurance
- Taille de l'entreprise : 10 000+ employés
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Provenance de l'avis
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Provenance de l'avis
Incredible and FREE
If there is one product that every IT department needs, it's Spiceworks!!
Asset Management and helpdesk ticketing software in one, easy to install, configure and huge community of users that help improve the product every day!
- Secteur d'activité : Produits pharmaceutiques
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Provenance de l'avis
An interesting collection of features, some of them useful.
Avantages
It is free. The software is maintained well, with new features added frequently.
Inconvénients
Most of the features have interesting quirks, and it is clearly not well-tested before release.
- Secteur d'activité : Logiciels
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Provenance de l'avis
Spiceworks Review
Avantages
I like that runs within your browser and does not affect system performance.
Inconvénients
The startup time is a little slow, and with Firefox, it sometimes causes an unresponsive script.
- Secteur d'activité : Comptabilité
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Provenance de l'avis
My review on spiceworks
Avantages
To start, I love the different features that are available, especially the status updates.
Inconvénients
It is really hard to find something unlikable. Maybe it's the faulty DNS errors.
- Secteur d'activité : Fabrication électrique/électronique
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Provenance de l'avis
Spiceworks The number 1 help desk ticketing software out there!
Avantages
Its free and the free support is amazing as well. Also the product is customizable making it fit into organizations big and small. The setup is fast and easy. It does not take a big powerful computer to run it on. Updates are frequent and the community is knowledgeable and responsive when you have any issues.
Inconvénients
I have no complaints about Spiceworks whatsoever!
- Secteur d'activité : Logiciels
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Provenance de l'avis
Spiceworks is simple
Avantages
Free, but not sure how much more I'd need in terms of features compared to other offerings.
Inconvénients
Nothing, it's free software and gives visibility to the infrastructure.
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Fully functional solution
Avantages
We can now track issues with our various workstations, POS stations, servers and users very easily. This helps us to get the most urgent problems fixed first, while also making sure that we don't forget about the little problems either.
Inconvénients
I do not like the bar on the right side with ads. Local account can get out of sync with your online community account
- Secteur d'activité : Logiciels
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Provenance de l'avis
Using a while now
Avantages
Spiceworks gives lots of network information.
Inconvénients
That's a hard one. Maybe the startup time is what I like the least. It takes a while to load on initial startup.
- Secteur d'activité : Fabrication électrique/électronique
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Provenance de l'avis
The most effective low-budget helpdesk and inventory management software available.
Avantages
It works as advertised. The helpdesk functionality and inventory management suits our needs perfectly.
Inconvénients
I have no complaints about this product at this time.
- Secteur d'activité : Logiciels
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Provenance de l'avis
Fantastic network inventory and help desk software.
Avantages
Powerful and robust analytics for no cost that is simple to install and use.
Inconvénients
It can be difficult to use with remote clients even when using the agent.
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Provenance de l'avis
Price is right
We have been using Spiceworks for our ticketing system for years. It works well and was easy to setup. We can even pull reports for our statistics. And the best part about it is it is free.
- Secteur d'activité : Enseignement primaire et secondaire
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Spiceworks Review
Avantages
It is a free product to use. This tool can be used with other products. There is good basic monitoring capabilities. This is very easy to use and to understand.
Inconvénients
This product is nearing the end of life. It is not the most complete network monitoring product available. And the ads are a bit annoying to deal with from time to time.
- Secteur d'activité : Cabinets médicaux
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Provenance de l'avis
Spiceworks the breakdown
Avantages
I love the ability to notify when suspicious activity is detected from a client machine.
Inconvénients
I think there are way too many email notifications.
- Secteur d'activité : Enseignement primaire et secondaire
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Provenance de l'avis
Spiceworks reivew
Avantages
Free version and reasonable interface. Lots of functionality.
Inconvénients
Ads all over the place. No built-in wiki option. Runs on Windows only.
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
This help desk software easily rivals some of the high price solutions.
Avantages
The thing I like most about this software is that it is a hosted solution in the cloud. It is very easy to configure and use for both the user and administrator.
Inconvénients
The thing I least like about the software is that sometime it can take time to receive a help request from the end-user.
- Secteur d'activité : Logiciels
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Provenance de l'avis
Spiceworks review
Avantages
The fact that it is Web-based and has a large support community.
Inconvénients
The complex initial deployment stages. I don't like ads.
- Secteur d'activité : Cabinets médicaux
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Provenance de l'avis
Spiceworks review.
Avantages
I like how interactive and easy to use Spiceworks is.
Inconvénients
The upcharges that can be associated with the software.
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Provenance de l'avis
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- Secteur d'activité : Enseignement primaire et secondaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Still learning how to set it up and use it
Avantages
First, it is free! It looks like it has what we need as a small help desk. Lots of community support apparent.
Inconvénients
Need time to set it up the way we want it to work. Little bit of a learning curve, but not enough to send me packing yet.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Help for IT
Avantages
Spice works helps with th IT department to learn, educate, buy and review. Also implement new ideas because of spice works.
Inconvénients
The resources are there for the it department to use, but my it department chooses to not utilize all the information on spiceworks.
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Great Tool
Easy to use product with many features of a outright purchased helpdesk tool
inventory management, helpdesk management, ticket allocation to groups , technicians, and priority , reporting capability is really good.
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Spicework is a nice way to submit tickets for a very cost efficient way.
Avantages
Obviously being free is the number one pro. It's fairly easy to use and has the ability to support many, many tickets!
Inconvénients
It's a bit difficult to install and the length of time to scan can be very exhausting and frustrating when things need to happen quickly.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Good low cost option to keep track of equipment
Avantages
Free to use, with all the features normally offered for a paid subscription
Inconvénients
It requires a bit of initial practice to get used to the layout and understand all the features
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Solid and Easy to Use Tool
Spiceworks is a very easy to use product that is complimented by many features and functions that a full commercial helpdesk tool would use. Our organization has used the reporting capabilities, inventory management, ticket management and allocation, and has really cleaned up our CS email inbox.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Spiceworks is recommended for power users only
It has some wonderful features like IP tracking and software audit.
Avantages
A powerful tool for admins and those who want to audit PC's.
Inconvénients
You have to pay to free all the modules.
