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- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Has a lot of great features
Its easy to train people on scrapright
Avantages
It takes pictures of products, customers getting paid, place to store information.
Inconvénients
The receivables is very time consuming. When your receiving payment from one company, I could have 15 bill of ladings on one check, you have to go into each bill of lading, correct the price, put the amount paid, check number. it would be nice to have the option to select multiple bill of ladings to one check payment entry.
container tracking has a lot of issues, we allocate one, then pick it up, bring it back, make it available, then when it is shipped out again, allocate it again. it would be nice if the software worked to see how much and often that container was used, I notice it doesn't track it properly
also the businesses, it would be nice to have different locations that are able to put on container tracking, it only wants to use what you have for the check, which is not good for tracking.
there are drivers that I can't remove from the container tracking, due to a change that was made, so their names are there and they don't work here anymore.
Any updates, maybe letting the customer know what changes were made, so you know what to expect, more tutorials so people learn more about scrapright. there is a seller/car image button, not sure what its for ?
Réponse de ScrapRight Software
Belinda - thank you so much for taking time to Review ScrapRight! The constructive feedback really means the world to us and really helps us to be a better company. I will be asking Derek to reach out to you on two topics 1. You can settle multiple BOL on one check, so he will show you how. 2. To review the new release on Assett management and tracking and make your life wonderfully easier with all the new features and fixes!! Please tell Chris Bates how much we appreciate your business and feedback as well!
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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ScrapRight Review
Avantages
Tracking inventory, create packing list & invoice
Inconvénients
Unable to print batch of cheque. The next cheque number does not follow the next number of first one. It would assign a completely different straight number. Therefore cheques have to be printed one by one.
Réponse de ScrapRight Software
Hi Sophie
Thank you so much for taking time to review us! We really appreciate it and it definitely helps build us into the Customer Centric brand that we are striving for!
if you reach out to our support department they will get you the info on batch printing that you need! if there is still an issue please feel free to reach out directly to me the owner of ScrapRight and I will make sure we get you the assistance you need!!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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Good Service
Customer service is very good. [sensitive content hidden] is great.
Avantages
Ease of function. I am done with this survey.
Inconvénients
Continued problems with some of the weights and frayed out screens.
- Secteur d'activité : Exploitation minière et métaux
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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A software program that could go from good to great with some simple tweaks
Avantages
It has made working at the scrap yard much easier. We have simplified many processes and no longer have to use physical tickets when dealing with customers so this can make things much faster - when the system is working properly.
Inconvénients
There are small issues that need to be tweaked, the system often has issues that are frustrating and end up costing time. Simple issues such as failure to add tax and overlapping lines on invoices took over a month to fix. I have had the opportunity to use this software for several months on a scrap yard scale and now in an office and while it is getting better, I find I have to go back and check over everything to ensure that mistakes have not been made within the program. Errors have been made where payments were issued to customers erroneously.
Réponse de ScrapRight Software
Good afternoon, I don't have your contact info so I cannot reply directly back to you. But, I do think, in most cases we see a little extra training to round out the rough edges helps someone who just doesn't know what they don't know. I certainly have found myself in this situation many times. Please call us after the holidays and allow us to answer some questions and provide some minor training tweaks to help you get the most out of ScrapRight Software! Thanks for taking time to review us! After the training maybe you will modify this to a better score?
- Logiciel utilisé tous les jours pendant plus de deux ans
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there are somethings that can be added into the software, overall very satisfied.
Avantages
Scrap right is good for keeping up with the history and inventory of what you've purchased. Its some what easy for new people to learn that have some basic computer skills. Overall a good product and Customer service is second to none, the guys in tech support are very good at what they do.
Inconvénients
That there is no vin search for automobiles. Have to restart program every morning because it will not pull up open tickets from days past. NEEDS VIN SEARCH. ID scan could be a little better i find myself having to manually type in 90% of the new ID's that come in. VIN SEARCH in case i didn't mention that.
Réponse de ScrapRight Software
Justin, thank you again for taking the time to review us and for taking our call to discuss this review. As we showed you, there is a place for VIN's and VIN Searching, VIN reporting, VIN uploading NMVTIS, ADD123 and others. So glad you brought it to our attention so that we could get you the information you needed to best use your software! Please call or email if you have any other questions or comments!
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
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review
okay
Avantages
easy to use , easy to move from one screen to the next
Inconvénients
does always come through correctly when sending to the state
Réponse de ScrapRight Software
Richard, thank you so much for your direct and honest review and thank you for the information on Texas DPS. I can tell you that upon reading this review I have spoken to my development and design team and we are addressing the issue and struggles right now and should have something back to you shortly looking to take your threes and make them fives we want to make you a raving fan of ScrapRight. Let me know if there's anything else that we can do to make you a raving fan.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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New approach needed
Avantages
Good POS system for the price and run specials.
Inconvénients
Doesn't interface well with Quickbooks, and staff isn't helpful navigating the pitfalls of your product.
Réponse de ScrapRight Software
With no name I have to make an assumption that you are an iScrapRight subscriber? Our iScrapRight product is not intended to integrate with QuickBooks, nor will this be an offering in the future on this product. If you would like a discounted price on upgrading to our flagship product ScrapRight which does including integration to QuickBooks I would like to offer that to you.
Also, iScrapRight includes chat support with our Tier One team but our Tier One and Tier Two support techs are available to our ScrapRight customers from 7am to 7pm EST M-F and Saturday's from 8am - 4pm EST via phone, chat and help desk tickets.
Again, my main message here is please feel free to call me directly with concerns and for any help you may feel you are not receiving. My door is always open!
Shon Duty, President, 877-897-6422 x1001
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
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IT Support
Avantages
Fairly easy to use.
Can be accessed from a browser
Inconvénients
Too many ancillary devices that have to be configured by Scrapright tech support.
DL Reader and Printers always disappear.
Cameras used are limited to AXIS brand.
Réponse de ScrapRight Software
Jon, thank you so much for your review! This is helping to make ScrapRight a better product for all! We have a new version of iOT coming this week that should help out a ton in the area of hardware not showing in the tray! Please get with support and ask them for it or be on the lookout for a call from us soon!
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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Customer support was quick to call back, very helpful and fixed my issue immediately. ...
Avantages
Customer Service is top notch! Very helpful! I feel that they are always working to make things better with updates and such. Also the ease of adding material to incoming and outgoing tickets is a blessing.
Inconvénients
That it is internet based. The system is down a little to much between the internet on our end and the server on their end. Also when merging customers, you lose information.
