Tous les avis sur FootPrints Appliquer les filtres
Parcourir les avis sur FootPrints
Tous les avis sur FootPrints Appliquer les filtres
- Secteur d'activité : Enseignement primaire et secondaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Footprints does a great job keeping your help desk tickets in order.
Footprints does a great job managing help tickets.
Avantages
Configuration can be granular and specific for your needs
Includes Knowledge base library
Good query for tickets
Email tickets are very descriptive
Can assign roles to users
Inconvénients
Initial configuration is involved, but straight forward.
A bit of a learning curve for those who are not tech savvy.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Footprints is a great tool that helps us track interactions with our clients.
Avantages
I like being able to do searches on previous calls. Working support, it is invaluable to be able to look at previous solutions to aid in today's issues.
Inconvénients
Sometimes the fields get out of index and I see the wrong data in the fields. I can delete the ticket and start a new one to correct the problem.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
I am the Footprints admin and part of the set up/customization team for our company
Avantages
Customization and the ability to have different work spaces or containers. Different work spaces allow multiple teams to have their own ticketing space.
Support team is great
Inconvénients
Opening a ticket via phone - the first group you speak with is out sourced and they don't always comprehend English well
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
A Reliable Ticket Management System
Avantages
We use Footprints to manage tickets within our organization. I'm not an Administrator, but I work closely with the people who are and have access to manage some tickets as well.
FootPrints is a very reliable ticket management system.
Inconvénients
It is a little clunky at times. At first it can seem a little confusing, with a seemingly outdated UI. Even with the recent upgrade to 12, it looks and feels a little dated.
That said, the software is still efficient and works the way it needs to.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Good IT Incident App to use
Avantages
Like how we can customize the groups and type of tickets so we can get notifications in a timely fashion
Inconvénients
Doesn't do a great job with being able to keep track of inventory and the reporting tool is not user friendly
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Footprints was a solid ticketing tool
Footprints was our company's ticketing system for a long time. Eventually department after department switched to another ticketing system, until we finally phased it out recently.
Avantages
Footprints was very reliable, and it was fairly simple to use.
Inconvénients
The interface was very dated, and the screens were very busy. It was not a "fun" system to use as someone outside of the IT portion of the org.
-
Provenance de l'avis
Footprints
Great experience for ticketing system, easy to log and update tickets and assign to groups and individuals
Avantages
Portal to review assigned tickets
Inconvénients
Hangs to update
-
Provenance de l'avis
Footprints
I work with footprints to track and report on my interactions with clients. It has proven to be an invaluable tool in my office.
-
Provenance de l'avis
Footprints
Footprints allows us to track our support tickets and aids in providing quality support to our clients.
