Sellsy

Avantages

Cet outils simple d'utilisation aide à bien structurer la gestion de ses prospects et clients. Les fonctionnalités sont paramétrables facilement pour coller à mon activité.

Inconvénients

manque l'intégration avec le calendrier par exemple google agenda.

Avantages

Un CRM très simple d'utilisation, très performant, efficace et surtout à petit prix ! Bravo !

Inconvénients

Une version mobile nouvellement mise à jour qui mérite quelques fonctionnalités complémentaires

Avantages

Le listing des factures, la recherche de clients/documents, le nouveau design qui est sympa

Inconvénients

Ne pas pouvoir copier coller le lien de la facture directement (parfois, le titre de facture s'affiche en texte sans lien, ce serait pratique de systématiquement afficher le titre de facture avec le lien dedans, pour copier coller pour mon reporting)

Avantages

La prise en main, l'interface est agréable

Inconvénients

Le fait que tout les contacts ne soit pas rassembler

Avantages

produit simple efficace , intuitif mais peut être amélioré

Inconvénients

assez technique à certains égard. nécessite formation

Avantages

Overall sellsy works well and is a stable platform. Nice UI and we never experienced any downtime with the product. Anything I have not criticized in detail below can be considered to work perfectly or has not been tested by us. Sellsy commented on my review almost demanding that I should write about what is great? For the record any sellsy feature I do not mention the cons section below should be considered as on par with competition or better. I am not here to promote sellsy nor am i getting paid for my review.

Inconvénients

Sellsy marketing should do their job better and be thankful of users who take time out to tell them what needs to be improved in their offering instead of criticising reviewers.

Over all the advertised google apps integrations are a joke. Compared to the competition (most of whom have proper google synchronisation) the sellsy google integration should be considered as BETA at most. You wont find any documentation on how it works on their FAQ or Help site. Infact I personally consider their use of the word synchronisation in google to be misleading. They should just call it basic integration because in reality it is nothing more than that. More details below about my experience to date.

GOOGLE CONTACT SYNC: This is not a real contact sync. All sellsy does is periodically send a copy of your sellsy contact data into google. There is ZERO synchronisation going on. (We are a paying customer and it doesn't even work for us in basic mode). They claim they will fix it and its unique to our account) If you have any issue with contact sync in sellsy the help site recommends you remove the google sync app and restart. When performing this sellsy leaves all the previous contacts data sitting in each of your employee's google accounts! It doesn't perform ANY tidy up or removal of data it created. Reconnecting the app in sellsy then goes ahead and makes a whole new set of contacts thus creating duplicates in the hundreds and thousands if you have a large database because the current app does not manage any of the information it sends (not syncs) to google. Potentially a huge massive headache for any admin expecting sellsy to centrally manage business contacts within a company that uses google apps for business. Example: When any employee is removed from the google contact sync Sellsy will not delete its data from the connected google account. This leaves a full copy sitting with the employee who can then do whatever they want with the data.

GOOGLE CALENDAR SYNC: Want create a meeting in sellsy with a contact from your crm and have it sync with your google calendar? Not possible with sellsy. Simply forget about using the sellsy calendar as a meaningful way to track your meetings and events via google. You can view your google calendar events in sellsy but not edit them because there is NO SYNC

EMAIL: Severely limited due to 1 small but very significant issue. Their email client cannot be used as a traditional email client due to the way they handle email attachments. Example: You attach a file called brochure.pdf from your computer to an email and send to a lead. Next you create a new email for a new lead and when you try to attach the brochure.pdf from your computer sellsy will throw up an error saying file already exists! This means that because sellsy has already sent this file in a previous email it cannot be attached again from your computer because it already exists in sellsy! This would be ok if you could open your sellsy docs and search through your folders to attach with the email client but you cannot! When viewing emails in sellsy email page there is no autorefresh to check for new mails. Also there is no button to click on to force check for new mails.

GOOGLE DRIVE SYNC: This again is not a real sync process. If you thought that sellsy could be used as a central store for business documents that will sync with google drive and or dropbox then you are going to be very disappointed. Sellsy does not sync or even copy your documents / folder structures stored within sellsy to google drive or dropbox. It is strictly limited to creating copies of invoices and purchase orders (Accounts files) as they get created in sellsy. Again no synching here all you get is a sellsy folder full of pdfs with document numbers for names and easy way to reference them. Once an item is pushed from sellsy to google drive it is up to the user to take care of everything else. Remove a doc in sellsy....then you are left to clean up the rubbish in your google drive account. This of course then multiplies based on how many users there are in your company. What adds more to the frustration is that sellsy offers unlimited file storage but I dont see how any company could properly make use of it.

USER INTERFACE: Lots of little items still appear in french. Whole sections of the CONTACTS filter interface are dedicated to french companies and their specific registration numbers. Which is great if you are a french company doing business in France. Very confusing and annoying for international users. Update: Sellsy fixed a lot of the french items but then as new features started to appear the french started to reappear in the english version of the site. And to add insult to injury the update blog in english is update often months after the update is posted in French on their French website. If you want to keep up to date with new feature you better get used to google translate.

UNWANTED PROMOTION / ADVERTISING WITHIN THE APP: A big promote sellsy button is on the main menu that your employees cannot ignore and IT asks your employees to promote sellsy to all their contacts! Even worse is there is no way to turn this off! What business owner or manager wants his or her employees pushing sellsy as a product to their customers when they should be doing their job. This is totally unacceptable as a forced item in a paid premium subscription and should have the option to be turned off. This promote sellsy button is acceptable in a trial or in a freemium model. It should be noted however that sellsy does have an excellent referral program and I am sure many small IT consultancy type businesses can get their sellsy cost covered by taking advantage of referral program. But for most other types of businesses I am sure the majority will be in agreement we want the option to stop sellsy from shoving itself down our throats while we paying for the privilege.

PURCHASING AND MARGINS MODULE: Sellsy claims full multi currency support but it fact it doesn't. You can create sell prices in any currency for any product in sellsy however you cannot set the buy price for products or services outside the currency set as default in your account. When you buy a product in USD and sell in euro sellsy doesn't put any product price data in purchase orders. You have to manually do it for each individual item. In this situation sellsy actually creates a boat load of work for any user trying to create purchase orders for suppliers. Because humans have to manually input the purchase price for each item on a PO there is huge potential for human error.

DATA IMPORT: This is super complicated compared to the competition. Custom fields cannot be imported with companies at the same time. Contacts and their respective customer fields also cannot be imported in the same file. Addresses must be then imported separately. Another example of sellsy creating a large amount of work to simply get your CSV data loaded in. The data import does not auto capitalise surnames upon import. This creates a confusing visual mess of your list data because any contact edited or created within sellsy automatically puts the surname in full capitals. The same issue exists on mobile app.

CRM: When viewing a prospect or client it doesn't show if any opportunities are linked. You have to open the opportunities list in the CRM app to find this important information. This is because they charge extra to manage opportunities.

OFFICE 365 INTEGRATION: No contact sync, no calendar sync, no ondrive sync.

MOBILE APP: Does not work in offline mode. No way to view emails linked to an item in sellsy.

SUPPORT: Support is only provided during USA business hours? But Sellsy is based in France? Companies who want the english version of sellsy that reside in Europe Middle East & Africa should not be subjected to having to stay awake late at night to receive support of a product made in Europe. My experience with support is that they are reasonably fast to fix small things. Quality control over items released into production however is not so hot. Items we had to ask to be fixed should not be left to customers to highlight. An example being correct of basic items in english being presented in French.

GMAIL WIDGET: Solves 50% of a problem and creates a problem. With the widget you can create a contact or prospect with an email inside your gmail BUT you cannot link that email to the contact you just created. If you open the email in sellsy it wont be connected with anything because you created the contact AFTER the email arrived. Then if you are in sellsy and you have assigned the email to an opportunity and you want to use sellsy to send an email to the contact (to track it) you find you cannot send the email because the file you want to attach due to file name already existing somewhere on sellsy. See where i am going here?

I mentioned before that the more I interacted with this company and highlighted issues the more of an attitude they developed. Perhaps my words in english which btw I consider to be constructive critic was taken as a personal attack on the company. Which is not the case. I am here to provide my personal view on my experience with this product.

All the of items like lookup for french companies cannot be removed from the interface. Yet another distraction for international users.

Avantages

Super easy to use, lot of function.
I'm mostly using the invoicing module. I'm processing around 50 invoices on a monthly basis and it's a great tool !
Also I managed to connect it to my cashflow software which is a super helpful with my forecasting duty.

Inconvénients

Nothing to complain with my utilisation.

Avantages

Quite easy to use, collaboration is useful, fits about 75% of our needs

Inconvénients

Poor support (chat only), no new functionality in 2 years, many daily problems never solved

Alternatives envisagées 

Pourquoi choisir Sellsy 

Logiciel antérieur 

Pourquoi passer à Sellsy

Avantages

It is definitely an all in one software that does everything I need it to. It is easy to use and intuitive. It's got great stats and analytics. It helps our sales and marketing team significantly. Highly recommend it. Great customer service too.

Inconvénients

I remember wanting it to have another feature or two, but I can't even remember what they were any more.

Avantages

My last company used Sellsy, and I didn't fully realize how great Sellsy was until I went to my new company which uses another CRM. Sellsy is WAY more complete, does way more things, and the email marketing is much more user-friendly. You can do everything with no code involved.

Inconvénients

There's nothing bad I have to say about Sellsy. However, I do know that it is a niche product and it fits best for companies that want to use a wide variety of features.

Avantages

- Functions
- Responsive

Inconvénients

- Price
- Customer service

Avantages

Easy to use especially the automatic part of the software is really powerful

Inconvénients

Not really, despite the multiple functions of the software

Avantages

I have to mention the customer relations team first as they have been incredibly helpful and response. Overall a fantastically made software that is designed well and delivers solid results.

Inconvénients

At the moment I can’t think of a single con, nothing but good experiences with this product and would recommend to anyone!

Avantages

When I first started my business in 2014, I had a very specific need. I honestly tried several platforms before I found Sellsy, including Salesforce and others, and nothing worked as well as Sellsy. Its intuitive, and offers a growing selection of solutions that help my business look and operate professionally. It also offers the kind of power that allows me to send quotes quickly and respond to my clients and prospects before my competition can make a move. I'm a big fan of this website and really do recommend it highly.

Inconvénients

Sometimes the additional features take time to really learn, but I figure, that's to be expected.

Avantages

The invoicing management works well;
European company

Inconvénients

Managing leads and sales pipeline is not instinctive, sales people tend to get confused and don't enter the information in the right place (or "forget" to do it because it takes too long)

Avantages

la facilidad del envio de facturas y exportacion de datos en csv o pdf..

Inconvénients

Que en muchas ocasiones deja de funcionar el envio de pdf adjuntos y eso ocasiona muchos problemas con los clientes ya que nos damos cuenta del problema hasta que un cliente nos lo indica

Avantages

Just the right features that we need in our business.

Inconvénients

The features do not work properly. Bugs are not being fixed.

Avantages

Price
Easy to use
Google Drive and Dropbox compatibility

Inconvénients

the latest features are out
of the scope of our needs (Pipeline, Chat, ...)
They have critical data on their servers (invoices).

Avantages

User interface
frequent updates with improvementsQuick review of the Invoice/offers/oreders with efficient filters

Inconvénients

needs a fast internet connection

Avantages

- simple
- efficient
- Complete

Inconvénients

At the moment, everything is fine !

Avantages

very dedicated for designers and architects

Avantages

Clear, Quick and usefull.
Iphone app.

Inconvénients

None

Avantages

Nice and rich layout. Great features.

Inconvénients

None