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- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Keep getting suspensed, but customer service is not helpful and
Very annoyed, since I am not doing anything wrong, I have read their terms of agreement, and I am following the rules. I clarified what they thought was wrong accepted my issue and went on to ignore it once again.
Avantages
Found it functional. It’s easy to create logic paths.
Inconvénients
I keep getting suspended for not good reason and customer service has not been helpful. I got suspended so I contacted the support team, I received a message saying that they could see that there was no ill-intend, but remained suspended. I then went on for 2-days trying to fix this, finally got an answer from someone saying it would be unsuspended and I asked what I could do for it to not happened again. I followed her advice to the letter and haven't gone into the account in five days. Today I find that it is suspended again. Not only that, but I can't seem to respond to customer service messages because the only form of communication is through a 'thread' to which they as you to log in. Which I am not allowed since my account is suspended. In the first time I was being able to do this, but not sure what is happening now. Please use another software.
Réponse de Jotform
Hi Carol,
Thanks for your feedback. We appreciate your positive words. To address the issue with your account, you can also send us a direct message from our Facebook page at https://fb.com/jotform or on X (Twitter) at https://x.com/jotformsupport. You can share with us your form link so we can quickly locate your account and help get the issue resolved. Thanks for your patience and understanding.
- Secteur d'activité : Art/artisanat
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
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Costly & Tedious
It's very costly for what it does for the small business or individual users who only use it a few times a year, to be completely honest.
Avantages
The organization and professional appearance of applications.
Inconvénients
It's awfully tedious having to click on the application and scroll through their answers, and then having to download attachments via another seperate button. Setting auto responses once someone applies should also be editable in the template rather than having to click elsewhere in a separate part of the application settings. Its too easy yo forget to edit that and leave an old response. Its tedious overall for the high cost.
Réponse de Jotform
Hi Kyzandrha,
Thanks for your feedback. We're happy to hear that you appreciate our platform.
I'd like to clarify that autoresponders and email notifications by default contains the submissions data and the email content is highly customizable. However, if you're an Australian user, the autoresponder will not contain submissions data for privacy reasons in accordance with Australian Privacy Principles.
Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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effective tool - but needs more flexibiliity and features
it serves its purpose but I with it was easier to update and provide and seek information to/from clients.
Avantages
it does the job but with it had more flexibility
Inconvénients
how its hard to share forms details and requires a lot of log in information
Réponse de Jotform
Hi Jodi,
Thanks for your excellent review. We’re glad to hear that our platform meets your needs, and you enjoyed the flexibility. You can easily share forms by embedding them on your webpage. You can check out this guide on how to embed the form: https://www.jotform.com/help/34-embedding-a-form-to-a-web-page/. Furthermore, you can also share the forms through email by following this guide: https://www.jotform.com/help/303-how-to-send-a-form-via-email. If you don't want your form users to login, you can set your form access settings to public, which is the default state. You can check out this guide on how to change access settings: https://www.jotform.com/help/1205.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Hopefully to have more hard workers instead of lazy workers
Could’ve been worked at harder but it definitely takes away the stress of taking care of everyone.
Avantages
Work on your own time and flexibility and function.
Inconvénients
People would sign up to work but don’t know when they actually did the work.
Réponse de Jotform
Hi,
Thanks for using Jotform, and for your nice review. This really means a lot to us.
If you have any questions or concerns, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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It Does What I Need
Overall it does what I want, the ability to use my own PDF and make a form out of it.
Avantages
It has the feature I was looking for! It is one of the only form-maker sites to add the form answers into a custom PDF.
Inconvénients
It's not really easy to set up a form. You have to switch to different locations to edit vs to add questions. And the edit function has a whole other "advanced" window.
Réponse de Jotform
Hi,
We’re so glad to hear that Jotform has the features you were looking for, especially the ability to customize PDFs with form answers. We’re always working to improve and provide valuable tools, and your feedback motivates us to keep delivering the best experience possible. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Would not recommend to use
Not very good, was unable to accomplish main task of building forms as the UI was slightly complicated due to too many features
Avantages
I liked the fact that Jotform has multiple features and tools as part of one plan
Inconvénients
Very difficult to use interface compared to competitors and decision fatigue with too many features
Alternatives envisagées
TypeformPourquoi passer à Jotform
I did not choose jotform finally after giving it a testRéponse de Jotform
Hi Arjan,
Thanks for your positive review. We're glad that you like our platform and its features. If you have any questions or if you're having difficulties, we’d love to hear them.
You can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Jotforms simple easy to use but needs improvements to the plans
Generally good just hit a few bugs sometiens
Avantages
The free usage and fact that support not profit charities unlike some other corporations and the support is very fast generally to come back with explainers and it is easy to use and set up somewhat.
Inconvénients
The charges after hitting the max referrals fee and upload spaces it kind of forces you into a payment plan and not all businesses can afford that so it leaves you having to go elsewhere
Réponse de Jotform
Hi Rahul,
Thanks for your positive review. It’s wonderful to know that you find our platform easy to use and that our support team has been quick and helpful. We’re always here to help and ensure your experience is as smooth as possible.
About the upload space, you can delete the submissions with file attachments to free up some space. You can also download the submissions and the uploaded files first for your backup copy. We have a guide here explaining how to delete submissions: https://www.jotform.com/help/377-how-to-delete-form-submission-data/.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant pendant l'essai gratuit
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Review of Jotform
It is a good service to use, especially for a large organization.
Avantages
Jotform has tons of templates that can get you started with a form. You don't have to create anything from scratch.
Inconvénients
The free service is very limited and the cost per month is not the best.
Réponse de Jotform
Hi Robert,
Thanks for your positive review. We're happy that you like our platform and that you're finding the form templates helpful. It's great to hear that it helps you get started without creating forms from scratch.
Our current pricing reflects the value of our robust features, security, and customer support, which are often unmatched by lower-cost alternatives. While the Starter plan has its limitations, you might keep an eye out for discounts or promotions that could make the cost more reasonable for your needs.
Feel free to let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Jotform is a GREAT platform
I like Jotform for what it can do, as far as capabilities, it does often not function due to syncing issues, which can make things hard as it is part of our onboarding experience.
Avantages
That you can easily create and share documents with co workers
Inconvénients
It continuously has a sync issue with my system and is often out of date making it unusable.
Réponse de Jotform
Hi Sharrell,
Thanks for your nice review. We're thrilled to hear that you find it easy to create and share documents with your coworkers using our platform.
If you're still experiencing syncing issues, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Simple to use platform, with great feedback
The platform is easy to use and provides valuable feedback, however is on the expensive side
Avantages
How easy it is to set up and start getting back valuable feedback
Inconvénients
It is expensive in comparison to other softwares
Réponse de Jotform
Hi Billie,
Thanks for the positive review. We’re pleased to hear that you find it easy to set up forms using our platform.
As for our pricing, we believe it remains competitive compared to other options in the market. Plus, we offer a wide range of features that you won't find in a lower-cost alternative, these include highest online form security, payment integrations, widgets, 256-bit SSL encryption, PCI certification, GDPR compliance, and more.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Jotform Review
I used jotform for my referral network to help keep me organized
Avantages
I did not care for JotForm. It was not a very functional software for my real estate business
Inconvénients
It only had one or two features that worked out for me.
Réponse de Jotform
Hi Josie,
Thank you for your feedback. We'd like to learn more about the specific features that didn't meet your needs. Could you provide more details on what wasn't working? This will help us understand the issue and come up with a solution.
Feel free to let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Great survey tools with safety
Avantages
The variety of templates and features being available plus the security and anonymity of the user. With only the link, surveys can be done without having to submit any personal information or creating any account.
Inconvénients
It takes a lot of time to find the right template for the right time, but once found, it’s easy.
Réponse de Jotform
Hi,
Thanks for your nice review. We're delighted to hear you appreciate the variety of form templates, features, and the priority of our security and privacy. It's great to hear that our platform helps you with your surveys.
Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Jotform - not for me
live chat is just previous issues I needed someone because I was stuck I only had the free account I do not want to upgrade if I can't fix the problem
Avantages
easy setup added all forms its the payment part that a little tricky for a new user
Inconvénients
payment problems couldn't figure out how to submit payments for customers in panic mode no help
Réponse de Jotform
Hi Keisha,
Thanks for using Jotform and for your feedback. We appreciate it.
If you're still having an issue with your payment form, feel free to reach out to us from our Contact Us page at https://www.jotform.com/contact/. We'll be more than happy to help.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Reliable but pricey for what you get
Used Jotform in a professional and personal environment. Both served its purpose and it got the job done.
Avantages
It’s like the notepad version of Microsoft word. A knockoff but helpful for the environment we are in at work
Inconvénients
The cost doesn’t seem to match up to other brands, but it’s passed the basics test.
Réponse de Jotform
Hi Lindsey,
Thanks for your feedback. We're glad our platform has served its purpose well. We appreciate your positive words.
If you have any questions, feel free to let us know from our Contact Us page at https://www.jotform.com/contact/. We're here to help.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Lost its way
Pretty poor....seem to have a lot of staff who answer questions, but development seem to have no direction to develop their core product with useful enhancements.
Avantages
Core offering had potential when we started and still better in some ways to competitors.
Inconvénients
They keep developing incompatible products with features users have been wanting in main forms. Those new products are almost useless such as jotform sign.
Réponse de Jotform
Hi James,
Thanks for taking the time to share your feedback with us. We truly appreciate your insights. We're sorry if the recent introduction of new products like Jotform Sign has caused any inconvenience or confusion. Our intention is to provide a diverse range of solutions to meet our user requirements. We understand the importance of compatibility and user-requested features. Please rest assured that as we continuously develop these new products further, we will ensure they align seamlessly with your expectations and needs.
If you ever encounter any issues or have suggestions, please don't hesitate to contact us through our Contact Us page at https://www.jotform.com/contact/. Your input is invaluable in shaping our products for the better.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant pendant l'essai gratuit
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Average Product
Avantages
Convenience and low cost. Templates are nice too.
Inconvénients
I like to use products that integrate all in one platform. Too many standalone products. I prefer google forms.
Réponse de Jotform
Hi Brook,
Thanks for your positive review. We're happy to know you appreciate the convenience and low cost of our service, as well as the quality of our form templates. If you can share a bit more information on which standalone products you're referring to, we can check it and see what other things we can do to help you or share workarounds that will help.
Feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Do not recommend hot form
I would say mid-level it was not that good
Avantages
Cost effective
They offer free version as well
Inconvénients
Navigation is not user-friendly
It freezes up and you use lose your information
Réponse de Jotform
Hi Melinda,
Thanks for your feedback. We appreciate it.
If there's anything we can do to help you with your forms, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant pendant l'essai gratuit
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It's Functional
It was a decent program that worked for simple, uncomplicated jobs.
Avantages
It was very easy to use, and was not super complicated.
Inconvénients
For several things I wanted to do, it was too simple to have enough depth to be beneficial. For legal or in-depth forms, it is not effective.
Réponse de Jotform
Hi Rebekah,
Thanks for your positive review. We're happy to hear you find our platform easy to use and straightforward. We appreciate your feedback.
Jotform is an excellent choice for the legal industry, providing a seamless way to digitize forms while maintaining the highest standards of online form security, compliance, and more. Visit this page to learn how Jotform can benefit legal professionals: https://www.jotform.com/legal-industry/.
Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Lack of features, overpriced, poor customer service
I have used JotForm for 2 years. They have a nice interface which may trick you into purchasing a subscription, but it's overpriced and lacking basic features. For example, I needed to have seperate links for one form, and there is no way! The workaround I used was a pain in the neck. Rather look for alternative with better features and lower pricing, there are a lot out there.Also, they lack proper customer service. Unfortunately my business closed due to unforseen circumstances right after renewing an annual subscription, so I asked for a refund. They refused to do so, because the 30 days have passed and they cannot do it "because it violates their terms and conditions" (in their words). Come on, every normal brain will understand that when closing a business there is a lot going on and canceling a subscription is not the first thing on top of the mind to deal with, but they don't care. "It violates their terms", so they are simply bound and unable to help, really. They act like the big tech company crushing the small person, but they are really the small one and not of much value to the world, and of course not for the prices they ask.
Avantages
Nice user interface. I can't find any other value in their product
Inconvénients
Lack of features, overpriced, poor customer service
Réponse de Jotform
Hi Joseph,
We are constantly striving to improve and give you the best experience. Your feedback is appreciated. If you have a moment, we'd love to hear more about the feature you want to use. You can contact us through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Software facile e agevole
È stata un'esperienza normale, non mi ha entusiasmato più di tanto ma ha agevolato il mio lavoro
Avantages
La possibilità di creare sondaggi in tempo reale
Inconvénients
Ogni tanto si blocca per il numero di responsi
Réponse de Jotform
Hi Noemi,
Thanks for the positive feedback. While it's wonderful to hear that everything is going well for you, we're constantly looking for ways to improve and give a first-rate service. We saw that you gave us a rating of 3 out of 5. If you have any other ideas on how we might improve your experience, please let us know. Do you have any specific suggestions about how we could get those extra two stars? We can better serve your requirements with the help of your input.
Our Support Contact Form at https://www.jotform.com/contact/ can be used to get in touch with us. We'll be pleased to assist.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant pendant l'essai gratuit
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Jack of All Trades in the Form World
Avantages
User-friendly with a massive selection of over 10,000 free, customizable templates.
Offers a variety of form fields and payment integrations, ideal for both beginners and advanced users.
Free plan includes limited payment acceptance, great for trial use.
Inconvénients
Paid plans can be pricey, especially for unlimited forms.
Feature overload might overwhelm some users.
Réponse de Jotform
Hello, Nathan.
Thank you so much for your wonderful feedback! We worked hard to make our platform as user-friendly and enjoyable as possible, so we're pleased to hear you're enjoying it.
If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
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Once set up easy to use
We are still using jot form to capture data easily for our business. We will continue to use it over other products as the interface and email notifications suits our team set up.
Avantages
Great program, with very customisable content allowing multiple purposes. Easy to swap and change the form template and didn’t take long to work out how to edit it without a tutorial.
Inconvénients
Takes time to set up the form or find the closest template, once it is all up and running and glitches fixed it’s great. Can also be a delay with the emails coming through for completed forms we found in the trial stage.
Réponse de Jotform
Hi Genevieve, Thanks for the awesome review and feedback. We are glad that you enjoyed using our platform. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
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User friendly and easy, however expensive and somewhat limited
It is easy and quick to set up a short form and manage its settings, however for the Free plan alone, its very limiting, especially for my team. The 5-forms limit, the 100MB storage space, monthly views and monthly payment submissions amount is not ideal for larger teams or studios (only ideal for small groups I would say), and to upgrade to get more submissions, etc. is quite pricey, especially the Bronze plan (you're jumping from Free to $34USD a month (or $61 a month for us in New Zealand) which is quite an expensive jump). The premium plans in my opinion should be reworked.Personally, I'm only using Jotform for signable agreements and for invoicing/payment reasons; since my team is recruiting often, Jotform is not suitable for admission/recruitment forms (submissions are received often, so the 100 monthly limit on Free is not ideal).I would only recommend Jotform for small groups if you're sticking with a free plan for a form provider; if money's not a concern for you, then by all means! It's still a good form designer, however make sure you have the cash to upgrade or not too large of a team.
Avantages
> No limit on amount of form fields> Easy to set up and user friendly> Good to use for invoicing or anything else payment related without too much limitation> Looks appealing and not messy> Easy to view submissions> Ability to password/passcode protect the form submissions> Quick and easy to integrate into websites, especially Weebly
Inconvénients
> Expensive - its very expensive to unlock all features of the form provider. Make sure you or your team or group can afford it.> Free plan very limited - the free plan for Jotform is extremely limiting. It's best for groups, not good for teams and studios.
Réponse de Jotform
Hello Scott,
Thank you for sharing your experience using our platform.
If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
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JotForm Support Ignores requests
JotForm keeps innovating, but they will not fix bugs in their products. For this reason, we have far too much invested in JotForm to move elsewhere, but because the support is sooo bad, I am constantly looking and trying to find a justifiable way to accomplish what we need in a different way.
Avantages
Integrations, PDFs, Mailboxes, and centralized forms management is why we need a form service.
Inconvénients
While it once was great years go, now, the support is horrible, the interface is horrible. Attention to detail is sacrificed for innovation. The screen jumps when dragging and dropping things. Requests from support to have these issues addressed have gone ignored for months and months. The CSS editing interface is horrible, the Advanced Form designer corrupts the forms.
Réponse de Jotform
Hello Basil, Thank you for your feedback about our platform. We would like to investigate the issue you have encountered further. Please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
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Looking for another form provider
It worked great for two or three weeks. Then my website said "form deleted by owner" and my form no longer appeared in jotform.com. I chatted with customer support who said nothing was wrong with my jotform account, and suggested it may be a "backend" issue. I contacted my host, and they ran a site check on jotform.com. The sitecheck (sitecheck.com) showed a medium risk for jotform. Being the first time I tried sitecheck.com, I tried it on my website (low-risk) and a few others. Without saying I was hacked, I'm not going to risk another "form deleted by user."
Avantages
Preset template that could be tweaked. Easy upload.
Inconvénients
Learning curve, couldn't find a searchable index.
Réponse de Jotform
Hi Steve,
Thanks for your feedback. We appreciate it. We're sorry you're having difficulties with your forms. If this issue isn't yet resolved, we're going to do our best to help you with this. Please reach out to us through our Contact Us page at https://www.jotform.com/contact/ and share more details. We'll look into this further and help you until it's resolved.
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