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- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Overall an easy to use software that delivers value from the second it is implemented.
Avantages
- fast pace of development
- flexibility
- integration
- product scope
- UX and UI
- good support
Inconvénients
Autosave for articles sometimes crashes but the support is very quick in helping with issues. Besides that, we are very happy!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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What you need if you want live chat
Avantages
Elevio offers a free trail which gives you the ability to try the software to be sure it's what you need. It's a nice company from Denmark with a friendly customer service. Elevio has made quick customer service also available for my customers.
Inconvénients
I can't think of anything that I didn't like about Elevio. I haven't experienced bugs whatsoever.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Clean design and easy to implement and use.
Avantages
So easy to integrate with programs you're already using. We use it for both internal and external communication and education.
Inconvénients
The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Amazing in-app (on page) support tool
Avantages
Super easy to deploy and get set up. Easy to update content. Great features.
Inconvénients
Limited styling and layout options for knowledge bases.
Réponse de Dixa
Thanks Kain, you'll like what we have coming for KB V2 in the coming weeks ;)
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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I have had a great experience with Elevio! Looking forward to what is to come with this...
A way to communicate with our users in way that is easy for US internally, and easy for THEM!
Avantages
- Consistent updates
- Helpful and responsive team
- Sleek integrations
- Clean and easy to use self-service for our customers
Inconvénients
Very minor issues that are specific to my use case/preferences. For example, I have certain formatting requirements that are not currently available in the article editor.