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- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Creating an army of support
Amazing chat support for my webiste
Wonderful back end to manage leads
Avantages
Love the ease of installing to my site and help to boost my customer support presence without massive investment. It's deeply personal and conversation driven. Lots of opportunities to customize the experience and their support is stellar. Very impressive
Inconvénients
Still limited by limited integration to other sales/marketing tools, but that's to change soon with their new marketplace
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Easy to Use Chatbox
I use Drift for my company’s website to communicate with customers in real time. This is a great product to catch people when they are clicking through my site and capture leads.
Avantages
I like how clean and simple the chatbox looks on our site, and how you can add different sales reps with their pictures on the chat.
Inconvénients
I wish it was easier to see when people were trying to chat with us, the notifications are good but I still am having issues keeping on top of incoming chats.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
A Quality Product
I think it's a quality and powerful product.
Avantages
Drift is designed to help people accomplish their business goals, especially B2B business goals, which is super helpful. Other chat companies are not as in tune with B2B needs which is what sets Drift apart. They have the right features and tools for the B2B marketer.
Inconvénients
One setback is not being able to pull in custom cookie tracking data through the Drift form/bot. That tracking info is critical to business success.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
The absolute #1 Chatbot tool
Avantages
Drift is a tool very easy to roll out in your organization. We were live after 3 days. It is very straightforward how to create playbooks and how to put them live on your website. They have a huge library of existing integrations. Their support team is very responsive.
Inconvénients
Their Salesforce integration is not always working consistently and I would really like to see the ability to do AB testing on a specific chat-bot playbook.
- Secteur d'activité : Vente au détail
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Love Drift!
Avantages
It is free for 1 user.
You can respond on your phone or on the web.
It was simple to add to my website.
Pricing is reasonable.
You can track your visitors browsing history once they start a chat log with you.
Inconvénients
The app is a little buggy. There are times when I can't get to the current conversation. When you hit the back button it takes you out of the app all together.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Wonderful idea but could use some work
Great team that I worked with at drift and great product idea. Finishing out or completing that vision would have been paramount.
Avantages
The big picture idea is great. You and your team get alerted when a site visitor has a unique question or wants immediate help on your site. The support and account management teams were also very helpful.
Inconvénients
This could be company specific but instead of helping potential clients quicker and being less of a burden to our internal team it quickly turned into a way to game MQL numbers and justify the spend on this tool which isn’t helpful at all in itself.
Réponse de Drift
Hi there,
Thanks so much for sharing this. We clearly didn't meet your expectations. I'd love the opportunity to talk to you if you'd be open to it.
All the best-
Julie Hogan, VP Customer Experience
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
The most powerful chat software
We had many website visitors who were not converting.
Avantages
Drift is the most feature rich chat software. I like the automated bots, playbooks, and easy to use UI. Drift has helped us convert those website visitors who hadn't filled out a form or other CTA.
Inconvénients
Drift is extremely expensive compared to Intercom. Their features are powerful but not worth the money for a smaller organization
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Drift is a great tool for any website owner
My overall experience with Drift has been awesome.
Avantages
I like the user interface for Drift. It is really easy to install on many types of websites. The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform. I like how it can integrate with other platforms as well.
Inconvénients
I wish they had chatbot features or auto reply features based on applicable use or respective industry. This would help automate some of the interactions and workflow that could benefit users.
Réponse de Drift
Hi Alex, thank you very much for taking the time to share this feedback. We're flattered for the 10/10 review! Appreciate your feedback about automated reply, you might benefit from checking out our ABM features. If you chat in a member of our team would be happy to walk you through them!
All the best -
Julie Hogan, VP - Customer Experience
- Secteur d'activité : Produits alimentaires
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Amazing product that assists in sales & marketing on our website
Avantages
Customer Service, Ease of use for the client visiting our website, notifications when somebody is on the website and chatting, the ability for a bot to make suggestions to clients when we are away from our desk
Inconvénients
Can overwhelm the potential site visitor a bit by asking the same questions multiple times, the user interface takes a bit to get used to
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great tool to help improve customer experience!
Improved customer experience and lead capture and nuturing tool.
Avantages
Drift is easy to use, customize and integrate into our Slack channels. We have a paid subscription with lots of benefits that fit our budget.
Inconvénients
Not all features in Drift are customizable but working with the Drift team has been a breeze. I once made a request to implement a specific setting and 3 weeks later it was set-up and ready for us to utilize. My only wish is that the alerts would be more timely. Sometimes there is an up to 10 min. delay. For now, we have been refreshing the page/app more consistently throughout the day.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Outstanding inbound chat and video personalization app
Avantages
Drift is a very powerful yet simple tool for achieving the main goal of having meaningful conversations with our website visitors. It allows us to offer a personalized customer experience, while the video creation capabilities for our outbound efforts are also a very nice addition.
Inconvénients
On the technical side some videos don't look that great in the preview mode/gif when using them via the Hubspot CRM integration.
Réponse de Drift
Hi Andrei, thanks for the review! It's great to hear that Drift has been able to help you achieve your goals. Wishing you continued success on the platform!
- Sarah Haberman, Senior Customer Advocacy Manager
- Secteur d'activité : Logiciels
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great communication tool (not chat tool, communication tool)
Avantages
First of all, I see a product that makes you feel great and ready. I really like chatbot (I haven't used it yet but will use it soon). You can collect data with a chatbot without forms. That's great!
Inconvénients
I don't know any cons side of the product yet. Maybe in the future, when I moved to a paid plan, I can find some :)
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Drift is the Ferrari of Chat Tools
Avantages
Drift is leading the way in website chat functionality. I'm so impressed with the Bot conversations and conversions, the conversation routing abilities, and the integrations to all our tools from CRM (Salesforce) to messaging (Slack).
Inconvénients
I have no complaints with Drift at this point. Very happy with their software.
- Secteur d'activité : Internet
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Good free plan that allows us to chat on our site with prospects
Livechat on our site that cost nothing.
Avantages
Easy to install, good amount of features on the free plan, and easy to start using without a lot of setup time.
Inconvénients
Obviously more free features are always good but that's not a really valid complaint. Overall no big cons, it could load faster in Google Tag Manager, but that's ok.
- Secteur d'activité : Édition
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Revolutionary for my site
Avantages
The ability to not only see who comes on my site, but be able to engage with them and respond immediately has been amazing. The automated bots have been a great feature to discover leads as well.
Inconvénients
I wish there was better integration with slack. I get notified with it, but it's hard to know how to respond.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Definitely saved time
Professional, smart, great sales people. I enjoyed working with them.
Avantages
I like the model and the methods they use to save time for sales and marketing. Good concept for sure
Inconvénients
I think the vision needs to be fleshed out a bit, but they'll get there. but right now, we were in need of making quick decisions and I didn't feel like it was something we could wait for
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great Tool for Growing Your Client Base and Organizing Website Visitors
Avantages
Great tool for visitors and providing a great website experience. Great way to organize and qualify the visitors. Awesome tool that has a lot of flexibility to make it useful to each company. Great Sales Development Product!
Inconvénients
- It can get sorta confusing with the playbooks but if you go through the onboarding - Everything will be fine!
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
There are a competition
Avantages
The new affordable monthly subscription. Drift or Intercom? Finally, I choose Drift forever. Because Drift allows me to get free access to software to going learn slowly.
Inconvénients
I can't get access to bot feature with my plan. And I have to looking for another software. I'm waiting catalan language option in menu.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Love the bot customization
Avantages
Awesome way to deliver real time feedback to site visitors through bit setup by page on your site. Makes it really relevant for visitors
Inconvénients
Setting up the bot has a bit of a learning curve. It's a bit more involved to set one up so it's not a quick 1-2-3 step thing.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great way to start conversations via your website
Avantages
This customer chat tool was easy to add and integrate into our website. It makes it really easy to connect with website visitors who might have questions or learn more about us. I also love the integration with Slack.
Inconvénients
No major concerns with using Drift at this point. So far it's worked well for us.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Drift Review
Avantages
Drift offers a functional chat bot for websites
Inconvénients
While Drift's capabilities are cool, what the product actually delivers is not what they market. Be careful about what the possibilities are in this space and what is actually being done with the software today
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Drift Helps to Track Who is on your Site
Avantages
Drift is so simple to use and great for those individuals who are responsible for following up on leads like myself. It is so easy to track and reach out to those who are on your site.
Inconvénients
Sometimes the notifications have some glitches in it.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great starting point for Small Businesses
Avantages
I like how quick and easy Drift was to set up, and it's integration with Slack meant the entire company could respond to customers.
Inconvénients
It didn't grow well with the company. however they've introduced new features since I've used this product.
- Secteur d'activité : Rédaction et correction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Drift is Awesome
Quick signup, great for getting leads. I have not given instant messages on website much importance but when someone recommended it, i was convinced and Am very happy that i got it on my website too. Usually the contact page is for the same purpose but with drift it gives the impression that you will get back very very soon and I do get back - so although contact page and drift message come to my email and i reply instantly, but someone people get in touch with drift more. Well played!
Avantages
It free, works with wordpress, shows an online presence, send email instantly, great for getting leads!!!! What more could I want...
Inconvénients
Nothing really. The individual paid plan is VERY expensive. But since i dont use that, i'm fine with free.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
VG Support Chat
Everything has been pretty good so far and as we expand use we know we will have good support.
Avantages
The interface is nice and easy to navigate. Support is great as one would expect. Easy to set up and use workflows
Inconvénients
Some of the training content was elementary level and the mobile app isn't quite as easy to use as other programs Ive used.
Réponse de Drift
Hi Tristian,
Thanks for taking the time to share your feedback. I'm glad you've found Drift easy to navigate and set up. We appreciate the feedback on content. We are working on making improvements to this within the year...in the meantime please check out https://www.drift.com/insider where you will find advanced and premium content!
All the best,
Julie Hogan - VP, Customer Experience
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great way to get started with chat on your website then so many features to grow into
Avantages
What attracted me to us drift was the fact the basic package is free, and you are off to the races with the ability to chat live with your visitors. The real magic comes as your traffic grows and you start to use their paid service, partially the top end product that offers the chat bots. These help with lead capture so much making it automatic and efficient.
Inconvénients
At the moment I have not found anything to fault them on, they don't have a direct integration with infusionsoft which is a pain for us as we have to set up something using Zapier, but if you are using another CRM they connect to most of them.
- Secteur d'activité : Sports
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Great Chat Tool
I had a good experience with Drift.
Avantages
Drift was a great chat tool that I used a while ago. The features and functionality was there. They have so many different things that you can do.
Inconvénients
There were so many features that are really helpful, but it is difficult to get set up.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great software for Sales!
Avantages
I found that drift is a great software to help connect with website visitors and turn them into customers.
Inconvénients
There are no specific cons I found, however, I wish they would help more with managing support as well as sales.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great chat client for conversational marketing
Avantages
Easy to create automated sequences for super-charging your customer service team. Great targeting options for segmenting users. Playbook creation is intuitive and easy to get started. The options are limited to what you can create. Ability for customers to schedule meetings with sales is a wonderful feature. Drift really provides a whole different way for your users to interact with your site.
Inconvénients
Our main hesitation on upgrading to the pro plan as a small company was the price, but the heavy-duty features were too good to pass up. Overall, I think it was worth the price tag
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
We use Drift for our church and LOVE IT
Avantages
It took me 5 minutes to have it working from sign up to installed on the site. Our staff uses it and rotates days answering peoples questions from our website and mobile church connections site.
Inconvénients
I wish there was a way to use it as a nonprofit with some kind of break. We don't have a lot of resources and would love to have multiple logins, but we don't have the budget for all the things we wish we could do with Drift.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Drift - Live Chat / we love it
It was very quick to set up and start using. I feel that we have improved our business and had better interactions with clients because of Drift.
Avantages
I like that we can have the live chat open on mulitple pages of our website. The 'chat bot' is kind of cool and can draw customers in.
Inconvénients
There have been a few times that I wish the notifications had come through faster. Other than that, I haven't had any complaints.
Réponse de Drift
Hi Samuel,
Thank you very much for sharing this. We're thrilled to hear you are a 10/10, and that it was quick for you to set up and start using. Please let us know how else we can help you!
All the best,
Julie Hogan, VP - Customer Experience
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Useful system, but spambots get through!
Avantages
This is a fantastic concept and makes it easy connecting with leads!
Inconvénients
Spam bots get through quite often. Seems like they need more security on the portal. Had to remove it due to this.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great tool
Avantages
Playbook editor is great. Very easy to qualify leads using bots.
Inconvénients
I don't love the info capture. I wish I could prompt the user to add other information than just email.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
A bit overwelming
Avantages
There are many possibilities in the Pro package I'm using
Inconvénients
I was hoping for some more personal support at the setting up stage, maybe with examples what works best.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Chat tool with a focus towards marketing
Avantages
The "strategy" / chatbot builder is easy, intuitive, and lets our sales development representatives automate their workflows without engineering help.
Inconvénients
It seems much more geared towards marketing than customer support. We like that SDRs are automatically assigned, but routing of customer issues rather than new leads is equally important!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Sleek
Avantages
Love the look and functionality - I like it as a customer on others’ sites, and I like it on mine.
Inconvénients
Haven’t been using it long enough to know.
- Secteur d'activité : Internet
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Lots of features, but easy to use
We use Drift to chat with customers, qualify leads, and route them to the right person for support.
Avantages
I really like the clean interface that Drift has. Even a new user can figure it out quickly and get to work.
Inconvénients
My biggest dislike with Drift is actually a feature that others will probably find useful. I needed to set up my calendar and make it possible for people to book appointments with me through it - even though I already have that set up in HubSpot. Again, it's a great feature, but was redundant for me.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Very good lead engagement/capturing tool
Avantages
It's very good in terms of user engagement, user support (through the chat feature) and also lead capturing.
The ability to book meetings automatically is very useful, and in a way Drift is like a sales machine that's working on its own while you're away.
Inconvénients
Not all features of Drift are fully customizable.
Also, some features are not easily accessible from the main menu, and you have to dig deeper into the settings to access them.
Also, the LeadBot is only available on the monthly plan, which is very expensive.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Simply Amazing
Loved it!
Avantages
I really like the UI of Drift and its ease of use for customers and consumers.
Inconvénients
Its somewhat pricy for many team members.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Drift Review
Avantages
Easy to use. Have native integrations with CRM systems like Salesforce.com so initial setup is very fast. Useful tool to enhance your inbound sales. Has functionalities from bot responses to ability to book a meeting to your Sales rep. You can integrate your CRM data, end identify clients that are browsing on your website.
Inconvénients
You have to have a system admin in order to setup it and maintain the changes. Also its pricing scheme.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
It works great for my needs when talking with customers
Avantages
It makes it easy for customers to chat with me. If they need to ask a simple billing question or if they are interested in signing up for service.
Inconvénients
It does not always let me know when a new chat has started. Also I wish I could just hit enter to send a message instead of control/enter.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Good platform for Sales teams
It works really well for Sales team and the live chat makes it easier to reach our end-user!
Avantages
The platform's really good for Sales teams! We use it for the pre-sales approach, solving doubts for new users before they buy our product.
Inconvénients
Salesforce and SalesLoft integrations are pretty simple, it could be better considering sales features!
Réponse de Drift
Hi Rafaela, I'd love to hear any suggestions you have for our SalesLoft and SFDC integrations if you have specifics in mind, feel free to share with me at [email protected] we're all ears! Thanks for your review
- Sarah Haberman, Senior Customer Marketing Manager
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Drift has shown our clients results like no other software.
Avantages
Drift became an absolutely essential piece of our web development proposal, as every client we integrated with Drift saw a massive increase in converting customers. To put the icing on the cake, it's highly affordable and extremely simple to integrate with a website. Barely any code, very clean and intuitive for customers to use. We love Drift!
Inconvénients
No cons on Drift, it's truly a fantastic live chat software.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Excellent tool for customer service!
This software has allowed us the ability to easily and rapidly respond to our clients queries. Providing our client this type of interaction is important to building a relationship with them.
Avantages
This software was easy to setup and flawlessly integrated with our web-pages both on our site as well through another service providers.
Inconvénients
It would be a nice feature to be able to tell if the client had viewed the response messages sent. Conversely, I am sure the client would appreciate being able to see if we have viewed their messages and are actively typing responses.
Réponse de Drift
Hi Melissa,
Thank you SO much for sharing this feedback, and your feature recommendation. Hearing something like "flawlessly integrated" makes our product team smile . Thanks again, and please let us know how we can be helpful to you.
All the best,
Julie Hogan, VP - Customer Experience
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great tool for inbound website chatting
Overall my experience with Drift is positive, the tool functions properly with few glitches, or failures
Avantages
The tool accomplishes its purpose very well, I use it daily, and never had a failure
Inconvénients
Honestly, the only thing that could be improved about Drift at my company would be routing rules, but that is not a fault of Drift that is a fault of our administrator. Drift allows for customization of inbound routing
- Secteur d'activité : Arts de la scène
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great for business!
None
Avantages
Super easy toninstall on our website! Had no idea we would get that many people asking quick simple questions through our website that lead to enrollments.
Inconvénients
Nothing. Support even answered a few questions I had very quickly
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Great
Avantages
I'm using Drift to stay in contact with my clients. It0s really easy to use and even easy to set up on WordPress.
Inconvénients
Wha I like least about Drift is the Ui of the button. I think the user should be able to select the shape.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
I love using the Drift chat box. It helps me connect with customers to help them buy.
Helping clients to book while on our site! :)
Avantages
I love that I am notified instantly to my phone so I can respond and know when people are looking at our site. Responding fast is key to try and answer any questions they have and close the sale.
Inconvénients
Sometimes it does not reveal the customer's name right away. But this is not a big problem, I believe it does once I enter the chat.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Drift Review
Overall, very satisfied with this product Very easy to integrate and it has huge array of options within the app that can help with scheduling, email capture and a ton more.
Avantages
What I like about this product is it was really simple to set up and integrate with my websites. Very user friendly
Inconvénients
The only part I was concerned about was it being a 3rd party platform, but this has worked out really well.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Exactly what we needed to increase leads coming in on our website
More leads and better customer support experience for clients.
Avantages
Implementation was an absolute breeze and even an exciting experience. The system itself is quite smooth and user-friendly.
Inconvénients
The app notifications are not as foolproof as I would have hoped. Existing chat notifications sometimes don't come through, requiring me to obsessively refresh the app every minute.
