Helix ALM

Avantages

There are numerous packages out there but few that are all in one - one support center packages like Perforce Helix. People often forget that the biggest investment is the user's learning time and having s flexible tool with strong support and ownership is essential.
Many other tool packages depend on email or user group/forum support that is unpredictable for each of the "linked" parts of the tool set. I've spend many hours to days trying to find help for problems on some of these.
That said, I like that Helix in "insanely configurable", flexible and strongly supported with phone center, tutorials, examples and templates.

Inconvénients

Round tripping items with MS tools as Word & Excel somewhat cumbersome. Editing in Helix vs familiar MS Word limited.

Avantages

I work closely with coders at my company when developing software to make everyone's lives easier in the workspace. We have been using Helix ALM to ensure these are always state-of-the-art developments and it has proved to be reliable so far.

Inconvénients

I don't have any complaints about this service.

Avantages

Shelving files is a great feature for users because they are saved onto the server and if the developers system crashes or the developer left the company, other users can retrieve them.

Inconvénients

When a new file or folder is created in a "workspace", you cannot add it until you have added the folder in the workspace configuration. It's not intuitive enough if you are a new user.

Avantages

I like that it ties everything together and if you have things set up correctly, you get great trace-ability.

It is VERY powerful, and flexible.

Inconvénients

With so much flexibility comes a LOT of configuration. And it's not always easy to modify your workflow once it's been in use for a while.

I really don't like that I have to kick everyone out of the project to make the tiniest change to the workflow and events.

The cost of licenses makes it hard for us to have enough for everyone.

Avantages

We can select a bunch of defects and make changes for fields such as test owner or risk score, instead of editing each and every defects. This saves a lot of time

Inconvénients

This tool works well in internet explorer. If they provide browser comparability for chrome too, it will be great

Avantages

The most important thing is Filters and our company using it as much as possible. Also, we are very happy about Requirements section.

Inconvénients

Some filters during Helix Item creation are required but they are not marked as required, i.e. Impact

Avantages

Easy to use and customize for specific projects, easy to track specific tasks/issues to requirements and develop test cases

Inconvénients

All features are not available using the web interface making it difficult to perform administrative tasks over the web when access a workstation on the server's network is not available

Avantages

Easy to fit the processes to our needs.
It is realy a good thing, that this software is so easy to fit also to smal process and deep, and complex processes.

Inconvénients

We use a old Version form 2012, so we dont now the newest Features. This old version is not very nice and not so easy to use as it could be.