Towbook Management Software

Avantages

The GPS, and the ease of connection to our roadside provider network.

Inconvénients

We love everything about the software. Continually updating the software to satisfy clientele need.

Avantages

Overall it is easy to use with a small amount of explanation. I feel like the programming is headed in the right direction. Towbook was recommended to me over and over and I feel like the main reason is the customer service. Here is a great example: I was notified a task/ticket needed to be created for an issue I was having, that it was created, that the conversation will be closed and that Towbook will contact me when they have a resolution. They have great communication! They are also available 24/7 which is great considering I do most of my paperwork after 10pm.

Inconvénients

It all comes down to who and how you do business with them. IE: The Autoclub NSD is extremely limited in what you can do, basically used only for dispatching. You cannot do any auto billing or payment tracking for them due to the Autoclubs limitation (not Towbooks issue but I was sold on the fact that you could). They have to be treated more like a shop account which is time consuming when they have such high volume. It is amazing for the Autoclubs that you can do auto billing and have payments auto applied/posted in Towbook. We have received many compliments on the professionalism of the the invoices/statements from our shop accounts. There is some back and forth on the web pages/tabs that I feel are unnecessary and could be updated with some programming tweeks but overall they have a great product and the absolute best customer service I have ever received. They have lots of reports but I would like to see a place where I can create a custom report myself and save it in my account or have Towbook create me a custom report and post it to my account that I can run that is tailored towards my business instead of rummaging through about 100 excel tabs I don't *currently* need.

Avantages

I absolutely love this software. Previously, we were using another product and the customer support was horrible. I began searching for a software that could meet all our needs and stumbled across Towbook. Two days into the free trial I was convinced it was exactly what we needed. The in app support is outstanding. The longest we've waited for a reply is maybe 5 minutes. Average response time I'd say is 2-3 minutes. I would also like to point out that some people are hesitant to trust "Cloud Based" software. In all the years we've used Towbook, we have NEVER had a connection issue or data issues. It has ran flawlessly. The features in Towbook check almost every box I could imagine a towing company would need. You won't be disappointed.

Inconvénients

The only con I could think of is some features are only part of the higher tiers. So if you aren't a very high volume company and could get by with a cheaper plan, you may have to purchase a higher one just to get all the features you would like. But even with that said, it's still worth it to me.

Avantages

Complete customization to allow for the most functional use and integration into our current operation. Customer service is top notch, always helpful, friendly, and timely! Continued upgrades are always useful and allow for even greater efficiency in running our tow operation. The ability to generate custom letters is also extremely helpful. The ability to have multiple users at no added cost is key!

Inconvénients

Nothing negative to say about this software.

Avantages

Love to be able to check my impound vehicles on the go. It has made my world simple to be able to dispatch even from the road. As an owner operator, jumping into a truck and responding to a call, but still being able to dispatch or respond to customer's questions about impound vehicles is nothing less than simple.
How it calculates the charges and that you can set parameters for each customer makes it easy for the drivers to properly enter info with ease. With A mobile device you can work from anywhere.

Inconvénients

Sometimes during month end billing the program runs slowly it can be frustrating as the delay can cause costly time. I like to do month end on the last day of the month or the first day of the next month, and like to pound thru it quickly. When it slows down, I have a tendency to walk away and start another project. This delays me coming back to finish billing.

Avantages

What's not to like. I have yet to find an issue. The crew does everything they can to help you along the way. They are just a click away and it's always like talking to a friend. They partner SUPERB customer service along with AMAZING software that truly streamlines our entire business. With a gun to my head i'd be challenged to find a down fall.

Inconvénients

NOTHING. There is absolutely NOTHING to not like.

Avantages

I really like how easy it is to use the product. I also like how it can be used by drivers as well and put on multiple different devices.

Inconvénients

Maybe just how many updates but that is the way of technology and why your program works so well.

Avantages

User-friendly, in the cloud, unlimited users, Digital Dispatch API integration with Allstate, NSD, DAA, Tesla and lots other and the best part about this is always evolving and improving! The inbuilt GPS tracking is another awesome feature. Kudos to Customer Service 24 X 7 available, we had reached them when we needed and they are always ready to help. We never had to wait more than 5 mins for help.

Inconvénients

Nothing! Nothing to complain about this software.

Avantages

easy to use, run plates to get vin numbers and the uploading of photos is easy, the ease for the user makes it a plus

Inconvénients

the maps are some times off and will lead the driver miles off course causing the call to the customer to be late

Avantages

QUALITY PROGRAM WITH CONSTANT IMPROVEMENTS. GREAT TECH SUPPORT. FOR WHAT YOU GET, THE PRICE IS GREAT. SOME OF THE OTHER COMPANIES WERE ALMOST 4 TIMES AS MUCH PLUS THEY TRY TO NICKLE & DIME YOU. YOU CAN TELL HOW GOOD THE SOFTWARE IS WHEN YOU & ALL OF YOUR EMPLOYEES PICK IT QUICK.

Inconvénients

I MADE THE MISTAKE OF WASTING TIME & PLENTY MONEY WITH THE BAD & UGLY SOFTWARE BUT THINK GOODNESS I WENT WITH THE GOOD.

Avantages

Photos speak a 1000 words. the ability to photograph vehicle, documents and doing it in real time incredible. I am always able to contact someone via text if I have a question or a issue, any time 24hrs … So easy.

Inconvénients

usually during peak volume, the system tends to slow a bit... but only for a few minutes.

Avantages

I wish I could give more than 5 stars for their customer service. They're always there when I need them, and have the answers I need. Customer service is definitely top notch, and the software has helped me run my business so much more efficiently then the traditional paper and pencil option.

Inconvénients

Absolutely nothing. I wouldn't change a thing

Avantages

I love that it updates and generates things on its own. I am still learning Towbook and I know there are so many there things this system does.

Inconvénients

There is nothing I do not like about towbook. Maybe that all fields need to be filled in before sending a job out. Only because our dispatchers can be quite forgetful at times, but the is almost impossible to do

Avantages

We started out using Towbook a couple of years ago for a "free trial". We now use it all the time. Its money well spent. They keep updating different features that can make your life easier.

Inconvénients

Dont really have anything negative to add

Avantages

Super simple to use, calculates mileage for you, create custom forms and emails receipts automatically. There is no need for training on this software, and the customer service team is always available when you need them. Literally, I have called at all hours of the night and always reached someone and gotten the situation figured out right away.

Inconvénients

Every once in a while I have to logout and in to reset the account for changes to take hold. I literally have no other complaints. This isn't even really a complaint.

Avantages

We have been with Towbook since day 1 of our business. They have been with us from 1 truck now all the way up to 12 in the fleet. The software has worked flawless and also comes at a great price.

Inconvénients

No complaints here. Everything works great!

Avantages

besides the fact that is easy to use and the drivers app is works very well. it's the customer service that i really enjoy. these guys and gals at towbook are friendly, fast, and our honest. if it's a quick fix it's a quick fix if it's gonna take time they will keep you updated. in other words they are the chik filet of tow software.

Inconvénients

so far nothing. they listen. they fix what they can and help mold the software to your needs and if not you can make a suggestion and they listen.

Avantages

They are open to suggestions. Not saying that they can do anything you need but they look at all options to make the program the best!

Inconvénients

Would love to see a "Repo Module " of sorts added. We feel the need to keep our repos seperate from our regular tows. It says something when the CON is an "option" you would love to see added.

Avantages

It is easy to use and learn how to use. The customer service is great, they are friendly and quick to help. It can be used on different devices so it is always accessible. It is affordable and easy to invoice customers, dispatch tows, create estimates, and much more.

Avantages

Excellent Customer Support 24/7. They are always there when you need them. The software itself is easy to set up as well as use even if your not familiar with computer navigation. The reports are easy to use and read so it won't take you all day to close at month end.

Inconvénients

I haven't experienced anything negative with the software. Anytime I had a issue the support team was there to walk me through whatever I needed

Avantages

When I can't get it figured out Towbook people come on quickly and handle it with a plesant as well as a competent attitude.

Inconvénients

As long as you have their tech support ther is nothing I don't like

Avantages

This is awesome when it comes to dispatching. Easley send tow call to other employees. Used to help and calculate prices and daily logs.

Inconvénients

Hey tell the GPS tracker isn't that great.

Avantages

The software is so easy to work with. easy to maintain your accounts receivable and payable.

Inconvénients

when two or more people are in the system it sometime acts up.

Avantages

Towbook reps are always willing to help. They will do everything absolutely necessary to earn your business and their program is so custom it will fit any towing companies needs from 1-100 trucks and employees!!!!

Inconvénients

Blank thoughts on this. There’s not anything I don’t loke about it.

Avantages

Extremely user friendly. Everything where it should be. And their customer service is through the roof!

Inconvénients

There is not a thing i could say that would be a con. I have not had a single issue and if i did, i couldnt remember

Avantages

We use this software everyday to conduct our ERS business and you should too! Super easy set up and use. Digital dispatch all the right information straight to your drivers with just a few clicks from your dispatcher. The smart phone app and website are easy to use and work great. Track your ETA's, drivers, and accounts. Keeps your call log, billing and impounds in order with ease. Links straight to most major motor clubs and works like a dream. It covers all aspect of your business. Even vehicle/fleet maintenance, drive assignments and information! The staff is a huge asset!! They are very helpful. Super easy to talk to and truly seem to care. We love using the software and do business with confidence knowing towbook is behind us.

Avantages

It is so user friendly. Easy to use and understand. We love how you can customize just about any portion to fit the company's needs. The customer service is unparalleled! Everyone is so kind, professional and so helpful, even with the stupid questions!

Inconvénients

The only con would probably be the Impound section, adding files is a little cumbersome and I wish the notes were higher to the impound information.

Avantages

Customer service. They go above and beyond to make sure every need is met. They take all suggestions given and actually implement them.

Inconvénients

Before I found the FAQ section, it was frustrating trying to figure things out. Then someone showed me the light at the end of the tunnel.

Avantages

Ease of use and the Customer Service team is magnificent.

Inconvénients

Trying to find past vehicles within the dispatching and completed.

Avantages

THE EASE OF USE IS GREAT. IT INTEGRATES WITH QUICK BOOKS ONLINE VERY NICELY.

Inconvénients

THERE ARE SOME THING THAT COULD BE OFFERED AND MADE TO RUN BETTER BUT I HAVE SEEN UPGRADES AND THEY ARE WORKING GREAT

Avantages

THIS IS ABSOLUTELY THE BEST TOW DISPATCHING SYSTEM. WE LOVE IT!!! I RECOMMEND THIS PROGRAM TO EVERY TOW COMPANY, I CAN'T IMAGINE OUR BUSINESS WITHOUT IT. THE PROGRAM IS SO EASY TO USE, YET IT KEEPS TRACK OF EVERYTHING THAT HAS TO DO WITH MY TOWING BUSINESS, IT'S JUST AMAZING. AFTER TRYING OTHER PROGRAMS THERE IS A CLEAR DISTINCTION, THIS PROGRAM WAS DESIGNED FOR OUR INDUSTRY NEEDS!

Inconvénients

THERE IS NOTHING WE DO NOT LIKE ABOUT THIS PROGRAM.

Avantages

The ease of wrecker drivers to use while on call. Mobile application is very simple and quick to enter in information.

Inconvénients

Reporting does not cross over well to quickbooks in my opinion.

Avantages

Towbook is user friendly. Easy to grap on to. Drivers love it as well as it helps with accounting! You can print Commissions, view unpaid/paid invoice reports, set your company prices, add or delete fields of pricing. Love the maps tab too!

Inconvénients

Have not ran in to many problems yet. There are some questions you will have that will come up yet the staff is so awesome and right there to help you!

Avantages

customer service/ease of use The customer service is amazing. and the software only takes a short timeperiod to train new staff on

Inconvénients

the mobile app is sometimes buggy. But it seems to be updated regularly.

Avantages

We tried another company and Towbook has by far been the easiest to work with. Dispatching, Billing, Submitting, Tracking. Top Notch.

Inconvénients

Don't have much to say about the least. Maybe adding in a few other reports to the program for accounting. but you can transfer to Quickbooks. Which we are currently working on.

Avantages

Their Customer support is awesome. I had asked 100 modification in software while, i was using free trial and they didi it. They make you happy no matter what. This guys are awesome.

Inconvénients

I haven't find any yet!!

Avantages

I got to know this product through one of my vendors and we love it. It's very user-friendly and you can have updates on how and when the process is being worked. They send you invoices through it so you don't have to worry about forgetting to underpay or overpay for a tow service. I actually have been talking to my other tow vendors about it so they start using it too !!!

Inconvénients

If the vendor don't update pricing info you still missing that part. I'd love to maybe also have a chat functionality embedded in it. Directly with the provider or the driver.

Avantages

This software has every function a Tow and/or Roadside company can use. Makes paying drivers a breeze, billing is easy and automated, pulling reports is a no-brainer. The app allows you to see the divers in real time, which allows for accurate ETA's!!! I cannot say enough about this software. I wish I would have switched to Towbook years ago!

Inconvénients

There is not a single con I can think of. Love this software!!!

Avantages

I really like tow book because of the ease of combining all providers as well as impounds all in one system as well as how it calculates charges automatically

Inconvénients

There’s not much bad I can say about it I don’t have anything negative to comment on this software

Avantages

Invoicing and generating statements is done in the blink of an eye. Drivers are able to do their job and cut time by more than half with features and functionalities that only towbook offers .

Avantages

Easy to use and you can adjust your fuel surcharges to each of your contracts as needed.

Easily add new services.

You can have more than one user at a time on the system with no added charge.

Tow book is always looking to add new features that are a benifit to its users.

They will take our suggestions and turn it into what we need to do our job.

Inconvénients

Did'nt find it sooner.

Avantages

DIGITALLY DISPATCH WORKING WITH MOTOR CLUBS

Inconvénients

24/7 CUSTOMER SUPPORT RUDENESS AND UN-LOGIC SOLUTION AND HANGING UP ON YOU WOW!!!

Avantages

That is has eliminated double and triple entry for me with the all of the software integrations and the digital dispatch.

Inconvénients

Not really anything I dislike but just a few bugs to work out on some of the new features that have been recently added.

Avantages

Ease of use and the Account Service and Customer Service is outstanding!. Programming was easy and transferring of files was completed within 24 hours from our previous Digital Dispatch Company.

Avantages

I love that anytime of the day you can reach the support team. They are extremely helpful with anything you need.

Inconvénients

There is nothing that I really dislike about the software at this time.

Avantages

It is all inclusive for the towing industry. Even in our case where we only transport motorcycles. Their customer service was great!

Inconvénients

I don't have anything to say about it at this point.