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- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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TalentLMS- consistently 18 minutes to generate an email for new users.
Very POOR. I am now forced to make time in a busy schedule to find a suitable replacement. When a customer requests a refund because of an issue that TalentLMS refuses to correct, an issue that has now been reported 3 times over the last month, it's time to find another partner. I look forward to contributing to the success of one of their competitors.
Avantages
The price to get started was competitive.
Inconvénients
No customer support. Three tickets submitted and each were closed without the issue being resolved. Eventually they cost me a customer who was dissatisfied with the excessively long wait times to get access their course material.
Réponse de Epignosis
Thank you for taking the time to leave us a review. We are sorry that your experience with TalentLMS has not been positive. Our customer support almost always receives excellent feedback, so it is unfortunate that you did not find the solution you sought. Please don't hesitate to reach out again if we can help you with anything.
- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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Lacking Features as Advertised
Very poor customer service, see above over six months or trying to work out issues with customer support, next step is Better Business Bureau.
Avantages
The software is said to have many features at a low cost, this is clearly false advertising.
Inconvénients
The software is advertised and marketed as a platform for selling online courses.
For many issues users are required to enter CSS or Javascript for simple issues like a social media link. For over six months I have been trying to work with customer support, today I gave up. My next step is to report the company to the Better Business Bureau.
As the [SENSITIVE CONTENT HIDDEN] wrote me:
Hi Mark,
Thank you for contacting me and for sharing your concerns.
I can understand your frustration.
It is true that our product development team has decided to focus more on Enterprise features, rather than e-Commerce related ones.
We offer some integrations with payment gateways and specific eCommerce features allowing our customers to sell their courses through their TalentLMS portal but it is not our main focus.
As far as your specific requirements are concerned, our support team offered you advice on how you could use our CSS / Javascript editors to achieve what you are looking for.
We have decided to offer these editors (CSS / Javascript) to give our customers more freedom. Using these editors you have more options, but CSS and Javascript knowledge is required.
We cannot provide customization services to our customers, according to our policy, but our software support engineers are always available to advise and guide you through.
Please let me know if you need any further clarification.
[SENSITIVE CONTENT HIDDEN]
Pioneer in eLearning solutions
TalentLMS
Réponse de Epignosis
Dear Mark, we're sorry to hear that the follow up provided by our customer support team has not met your requirements. As mentioned in the email you shared, our team is on-hand should you wish to seek any further assistance. We wish you all the best in your future business endeavours.
Catégories connexes
- Logiciels de LMS cloud
- Logiciels de formation
- Plateformes LXP (Learning Experience Platform)
- Outils d'auteur e-learning
- Logiciels de formation assistée par ordinateur
- Logiciels compatibles avec les normes SCORM LMS
- Logiciels de formation mobile
- Logiciels de création de cours
- Logiciels de LMS pour le secteur médical
- Plateformes LMS pour les logiciels de fabrication
