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- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Not overly happy with the product
Avantages
It lets me see my team's schedule in a way that makes it easy to see where they are and what their availability is.
Inconvénients
Due to the fact that I have used other similar software at other companies, there are a lot of things about this software I do not like. The import is very limited. They finally added bulk project edit but still doesn't allow you to edit the important fields like resource or placeholder. We have a lot of projects and resources so the system is extremely slow, sometimes unusable. The schedules should allow you to copy and paste a project or drag and drop when there are multiple people on the same project. It doesn't show a lot of information when you hover over the scheduled task. You can't set the working time for a 40 hour week because then it won't let you schedule anyone for the non-working day like Saturday and Sunday. I could go on and on.. I have to use this software because it is what my company decided to go with, but if it were up to me I would use another product.
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Overpriced, needs to hire a UX person, misses the point
Avantages
Capacity resource management is super helpful. The end product & level of analytics that 10k can achieve is very helpful.
Inconvénients
The work needed to make the system useful took 1 person's time over 1 full month to onboard 10 people.
The pricing structure are in lots of 10 people.
This is the single worst UX application I've ever been swindled into paying for.
The time tracking uses decimals instead of time 1.5 is 1 hour & 30 minutes...
It was just a bad experience.
We switched to Harvest + Forecast. WAY better.
Réponse de Smartsheet
Hi Tom,
Thank you for the honest and direct review.
It sounds like 10,000ft wasn¿t a great fit for the way your team works. As every company has its own nuances, we know that our solution won't be perfect for all teams. Often, the first few months serve as a pilot for evaluation to understand if and how our software might help support your process.
We¿re always working on improving the software and balancing the desire from some customers to add more complexity and the desire from others to simplify. We know it can be a daunting task to find the right software for your needs, so we appreciate you taking the time to evaluate 10,000ft and we¿re glad to hear that you¿ve found another good solution for the size of your team and needed functionality that this time.
Best of luck,
The 10,000ft Team
- Logiciel utilisé tous les mois pendant pendant l'essai gratuit
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