Hiver

Avantages

I like that it keeps all emails and communication clear to our team.

Inconvénients

There are some cases when I don't receive a notification.

Avantages

Very simple to use and creates a multi user inbox

Inconvénients

I havent run into many cons about the software. every time i have an issue Hiver staff jumps on it to fix it

Avantages

The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email.

Inconvénients

It is at times glitchi. I have had to go to the webpage and launch gmail from there because it did not load regularly with Gmail. The fact that they are raising our rate 4 times what it is now.

Avantages

We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most. The automated features are helpful, and the analytics have gotten better an better.

Inconvénients

Not many cons from my point of view. Slows Gmail a little bit, but it's not too noticeable.

Avantages

Easy and quick integration, and powerful tool to work with multiple people on a single mailbox

Inconvénients

Manual assignment is sometimes time wasting

Avantages

I use this to communicate with my employees and chat through covid and it is very comfortable to use.

Inconvénients

Haven’t used it long enough to notice it is sometimes slow but other than that I like it very much.

Avantages

works sometimes, that's the best i can say

Inconvénients

buggy software, does not sync, support is absent

Avantages

I like the customer support and email management part! We can easily sort out emails and quick respond to the team without any hustle.

Inconvénients

Sometimes it crashes and that time we have to restart again. Maybe it's problem with the network or server too!

Avantages

I really liked the fact that all the correspondence that my team had with clients and consultants were easily compiled in one location that is easily searchable.

Inconvénients

I dont have anything negative to say about this software.

Avantages

Assigning emails to certain individuals
Option to leave an item in pending status with tags helping to understand why it is pending
Notes to alert other users about something relevant to the subject

Inconvénients

Not able to make someone else a "follower" of a topic / email.

Avantages

I love that I can assign emails to my team and see when they are completed.

Inconvénients

I can't think of anything right now! I really enjoy Hiver.

Avantages

Prior to using Hiver, my team used an alias email address which sent emails to each of their inboxes. This caused duplicate responses, missed responses, and created a lot of confusion. With Hiver, it is simple to assign an email to a specific member, make notes, and see which emails need to be followed up on.

My team has become a lot more efficient in their responses and have been able to utilize templates to answer more redundant emails.

Inconvénients

It was a little confusing to get started but after going through a quick training session, I was provided with the knowledge to share with my team.

Avantages

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job!

Inconvénients

It works great for my company. I personally don't see anything that could be improved at this time

Avantages

Allows for easy overlap with Gmail - makes shared boxes easy for little work. Cost seems appropriate.

Inconvénients

A little tricky for startup for those that don't like change. Just have to get them to adapt

Avantages

Ease of use, also how it has really useful features on how to assign workload on a team without having to worry every day to do it yourself when you can have a software that can do it for you!

Inconvénients

Probably how to be part of the round-robin feature (being an admin) you'll get emails assigned when you are part of the shared inbox (even though you are not supposed to get this because you are supervising the ones on the operating role) and to get out of it you have to basically get yourself out of the shared inbox, I think this is just a WIP.

Avantages

The software works great and is reliable. By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks.

Inconvénients

The software was a bit difficult to set up for our company's needs and the price point is up there. Our researched showed there there really aren't any great competitors out there that integrate this well with Google. I mentioned productivity gains earlier, and in the balance of considerations, pricing was not a huge priority for us if we could find the right functionality--which we did with Hiver.

Avantages

easy tool to manage a shared inbox, which works well.

Inconvénients

It should have a tool to schedule recurring mails.

Avantages

Saves time and confusion for a shared inbox, eliminates the need for an organizational admin

Inconvénients

The set up can take a while to figure out

Avantages

Hiver has been a great addition to our team, especially with client-facing emails. Hiver is easy to use and makes it simple to check on tasks/communication between team members and clients. The tags keep emails organized and easy to find.

Inconvénients

To find pending or closed emails, it's not as easy as you'd think.

Avantages

Best tool for email communication in large companies

Inconvénients

I have not found anything I dislike, it’s user friendly and has the exact amount of options to make everything easy

Avantages

Emails can be seen by all staff with program (if linked) without the need to have to log in to different personal email accounts. Notes can be left for other users as well.

Inconvénients

Searching for a specific email can be very challenging.

Avantages

Ability to allocate emails and assign ownership

Inconvénients

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail

Avantages

Hiver is great for keeping our team on track and organized! Super helpful.

Inconvénients

The mobile app could have more functionality, like a search function.

Avantages

This product is very easy to use and has helped our operations/customer service team stay organized and on top of customer requests. We couldn't do our job without it!

Inconvénients

Sometimes it seems to have slightly slowed down my gmail.

Avantages

We receive 100 + advertising orders a day that are answered by 3 people. Hiver allows you to easily manage incoming emails and track salespeople's productivity.

Avantages

Easy to use and very low learning curve.

Inconvénients

Sometime not reliable, for example, there is one time that over mailbox did not sync up.